While Verizon gets a lot of warranted attention for investing heavily in fiber to the home, the last few years have seen a growing number of allegations that this investment came at the cost of neglected DSL and landline networks. Union workers have told us they aren't getting the tools and resources they need to support DSL & landline customers effectively, and in some states the resulting service issues have been obvious. Florida in particular has been a problem spot for Verizon, with higher than normal customer complaints, and union employees picketing Verizon offices last year.

Regulators investigated, and found that lack of prompt repairs were leading to extended outages for customers. After many months of debating how these complaints should be resolved, Verizon yesterday agreed to refund customers $1.75 million and pay the state another $250,000. Of that $250,000, about half of it will be going to the state's the state's Lifeline Assistance program, which was designed to aid elderly and low-income Floridians.

What does this mean if you're a Verizon customer in Florida? According to the Associated Press, Verizon has roughly 900,000 customers across six Florida counties. Each one of them should see a whopping $2 credit on their bill sometime in the next ninety days.