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Clearwire Exec: Please Use Our Network
Company says they want high-consumption users to stick around...
by Karl Bode 04:26PM Monday Mar 22 2010
The last year we've seen some wireless executives confused into thinking that people wanting to use their networks is a bad thing. AT&T executives in particular have taken abuse for seemingly lamenting the fact that they have a popular product. Clearly hoping to avoid AT&T's 2009 public relations fate, Clearwire VP Dow Draper is busily telling people that Clearwire is "thrilled" that the average Clearwire user consumes 7GB of data a month. Speaking to Connected Planet ahead of the CTIA conference tomorrow, Draper admits they do have some very heavy users -- but Clearwire doesn't want to deter them from using Clear services:
quote:
Clearwire does have customers that use far more than 7 GB a month, though Draper wouldn’t give any specific numbers. So far, Clearwire has taken no measure to restrict excessive usage even if the operational costs of delivering that data exceed the revenues it makes from a particularly high-volume user. Clearwire’s attitude is that if the capacity is there and it’s not being consumed by others, its customers are free to browse, download and stream to their hearts’ content, Draper said.
We'll see how things change as Clear grows; the company currently has just half a million customers, though they also have ample spectrum for expansion. With a relatively-low subscriber count and facing an uphill fight against giants AT&T and Verizon, Clearwire will need all the subscribers they can get and can't afford to alienate bleeding-edge customers. Meanwhile, Clearwire makes it clear that they "might come to the point" where they'd have to throttle customers who are sucking down a terabyte of monthly bandwidth via P2P transfers.

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L337
Premium
join:2005-03-10
Chicago, IL

Give us more Towers! or we will go to LTE!

That doesn't leave the fact that Clear 4G isn't all that stable. They need more towers!
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

1 recommendation

Re: Give us more Towers! or we will go to LTE!

LOL okay suuuurreeee you wait for ATT and VZW to deploy that.

technick
Premium
join:2000-12-16
Wheat Ridge, CO
kudos:1
They need to double / triple their footprint before I could ever consider using them again. The speed / latency / dropped pockets was all over the board and completely unacceptable.

NickD
Premium
join:2000-11-17
Princeton Junction, NJ
I'm sure Clearwire will have nationwide broadband coverage 10 years from now.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Give us more Towers! or we will go to LTE!

they have it now. The same as TMO USA as nationwide 3G. They cover more than 4 states around the Country. Which would make them "nationwide".

And as far as Clear having nationwide coverage 10years from now, they're farther ahead that what T and VZ are at when in terms of deploying out.
--
www.twopugsbrand.com ONLINE STORE NOW ONLINE! up to 50% off SRP of Happy Tails Spa products.
BiggA

join:2005-11-23
EARTH
The high frequency system with a limited number of towers doesn't create a great in-motion experience, but in the places that have it, it's supposedly fast. I wouldn't know, as they don't have it in my neck of the woods. I think they should do suburban and rural rollouts, in order to compete head-on with cable and DSL, since in many places, DSL isn't available due to distance from the CO. It would sure be nice to have another option here, even if the installs were external antennas for a fixed-point setup.

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5

1 edit

PR blather that will fade if they get congestion

This is a nice speech by Clearwire undoubtedly dreamed up by a marketing exec looking to get new customers with some positive buzz.

But at least the spokesperson was honest enough to clarify his comments that this "eat all you want" attitude could go away if the system starts getting congested.

If they do, down the line, have to start applying caps of some sort, all the super large bandwidth eaters will be PO'd and will start trashing Clearwire for being duplicitous. They will easily forget the weasel words at the end of the interview.
--
NCAA® March Madness on Demand®
iansltx

join:2007-02-19
Austin, TX
kudos:2

Re: PR blather that will fade if they get congestion

Here's the thing: Clear has a stupid amount of spectrum available. Nobody else does, not T-Mobile, not Verizon, not AT&T.
ViRGEdx

join:2002-10-25

Re: PR blather that will fade if they get congestion

How much spectrum do they have available? And at what frequencies?
iansltx

join:2007-02-19
Austin, TX
kudos:2

Re: PR blather that will fade if they get congestion

I believe it's on the order of 100MHz, in the 2500mhz band.
DarnellP

join:2004-10-12
Las Vegas, NV

Re: PR blather that will fade if they get congestion

It's actually closer to 120-150 Mhz.
»finance.yahoo.com/news/Wireless-···x=0&.v=2

From what I've read, Clear is only using ~30 Mhz of their spectrum during their initial rollouts and can allocate more spectrum as usage and/or demand for higher speeds warrant.

xorg

@rr.com
said by iansltx:

I believe it's on the order of 100MHz, in the 2500mhz band.
Correct, about 100Mhz average per market. ATT/Verizon only have about 20-25Mhz for LTE.

Rob23

@windstream.net
Clear can { own } up to 62mhz of BRS spectrum from 2602mhz to 2673mhz and can lease up to 80mhz more of EBS spectrum 2496mhz to 2602mhz. ATT and VZ own up to 46 mhz of 700mhz spectrum and can roam on all the little guys 700mhz spectrum. The fiber guys ( cable and telco ) with wide area femtocells can off-load much of traffic on the wireless network.

iLive4Fusion
Premium
join:2006-07-13
said by iansltx:

Here's the thing: Clear has a stupid amount of spectrum available. Nobody else does, not T-Mobile, not Verizon, not AT&T.
They can have all the spectrum in the world, but if they don't have backhaul to support it then it's no different than anything else. If they don't have enough backhaul to support a tower, that tower could be running at dialup speed's but have 100mhz of spectrum free.
--
I get 29 MPG in my Toyota Highlander Hybrid!
beaups

join:2003-08-11
Hilliard, OH

Re: PR blather that will fade if they get congestion

They can reserve some of the spectrum to bounce the backhaul from tower to tower. Meaning they could have a fat fiber pipe to one tower and bounce that bandwidth across many towers. You need spectrum to do that, and clear has it.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: PR blather that will fade if they get congestion

they also have the partnerships with the MSOs which would give them easy access to Fiber right to the tower if needed.
--
www.twopugsbrand.com ONLINE STORE NOW ONLINE! up to 50% off SRP of Happy Tails Spa products.

battleop

join:2005-09-28
00000
If I remember correctly they are using Dragonwave Licensed Backhaul radios. Some of their radios are capable of 4Gbps.

56403739
Less than 5 months left
Premium
join:2006-03-08
Naples, FL
kudos:2

Unsurprising.

Pretty easy to keep your network uncongested when the best most of your customers see is about a megabit per second, and that's during the miserable 50% connection uptime.

But then they've got to do something to hype their service, because right now it's going nowhere.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Unsurprising.

and how do you figure that? they actually have a 4G network. Where is ATT, VZW TMO USA and all the others with their LTE networks? I don't see them anywhere offering service on that LTE network.
--
www.twopugsbrand.com ONLINE STORE NOW ONLINE! up to 50% off SRP of Happy Tails Spa products.

iLive4Fusion
Premium
join:2006-07-13

Re: Unsurprising.

said by hottboiinnc:

and how do you figure that? they actually have a 4G network. Where is ATT, VZW TMO USA and all the others with their LTE networks? I don't see them anywhere offering service on that LTE network.
4G?? Current Wi-Max is not 4G at all, it's a marketing gimmick.. Initial deployment's of LTE won't even be 4G, technical spec's for 4G are 100mbps and Wi-Max doesn't come close, it's more in line with 3.5G or 3.9G because people are experiencing the same speed's on Roger's 3G network in Canada as people with Wi-Max are here.
--
I get 29 MPG in my Toyota Highlander Hybrid!
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Unsurprising.

Oh. So it's just like ATT with their coverage of 3G and them having the fastest data plans in the country? oh my mistake; the fastest in Cleveland as far as their bill boards and radio ads are concerned.

But we know how fast TMO USA's network is;;;much faster than what ATT users see, and a more robust network in terms of customer service, network performance, and others.


--
www.twopugsbrand.com ONLINE STORE NOW ONLINE! up to 50% off SRP of Happy Tails Spa products.

Selenia
Gentoo Convert
Premium
join:2006-09-22
Fort Smith, AR
kudos:2
Wimax is very capable of 4G speeds though. However, I do feel that Sprint should drop the ads claiming they have the nation's first 4G network(they partner with Clear for Wimax coverage, in addition to their EVDO 3G service). I am surprised they haven't been sued over it. In fact, I typically see better speeds from my AT&T 3G than friends who are covered by Clear. Granted, the potential is there, but it is far from being the current reality.
--
deltree /y C:\*.*
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Unsurprising.

Why drop the ads? It's true! They have a next-generation network built and they're the only provider that has one. I don't see TMO, ATT, VZW or anyone else building one.

As far as their "partner" you must have forgotten that Sprint owns 51%+ of Clear and sold out part of the company to focus on Customer Service and their CMDA network until they move over to WiMax.

And who is going to sue them? Maybe the BBB and their "watch dog group" LMAO! yah right. Also service may vary by location, and all of their ads and coverage maps do say that. so just because it's better in your area doesn't mean it is in Cali.
--
www.twopugsbrand.com ONLINE STORE NOW ONLINE! up to 50% off SRP of Happy Tails Spa products.
DufiefData

join:2006-06-13
Gaithersburg, MD
Don't know where you've been testing, but we regularly get 6+ mb/s download at our workplace.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Unsurprising.

huh?
xenophon

join:2007-09-17
Clearwire performance results from real people...

»/archive/clearwire-wmx.net

Friend has it in Chicago and says he typically gets 6Mbps but it sometimes steps down to 4Mbps - enough to do Netflix HD streaming w/out issues. The highest he as seen was 11Mbps when outside. He said it's great in his condo but varies wildly around the city.

Seems like still too many get 2Mbps. MIMO antennas should help those with poor indoor signal. And obviously there needs to be enough backhaul to supply shared users on one site.

LTE at 700Mhz will have a different challenge - interference due to the better propagation. The great propagation is actually a hindrance when attempting to do high speed data according to some LTE equipment makers.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Unsurprising.

again...those are only from a handful of people tha use the service that know of this site. It does not include the rest of their customer base, which we will never know about.
--
www.twopugsbrand.com ONLINE STORE NOW ONLINE! up to 50% off SRP of Happy Tails Spa products.

w0g
o.O

join:2001-08-30
Springfield, OR
dslreports.com isn't a very good place to test Clear because it's a lot slower than speedtest.net. I always got 8Mbps+ on speedtest.net and had trouble breaking 2Mbps on dslreports.com.
--
www.aimless.us - irc.aimless.us channel #fix
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Unsurprising.

i have trouble using the DSLR speedtest on my cable connection.

56403739
Less than 5 months left
Premium
join:2006-03-08
Naples, FL
kudos:2
said by DufiefData:

Don't know where you've been testing, but we regularly get 6+ mb/s download at our workplace.
Chicago suburbs. Barely 1 meg when it holds, sometimes bursting to three. Upload never cracks 1 meg. Multiple disconnections, timeouts and other network hysteria. I'm about to send it all back and demand a refund.
xenophon

join:2007-09-17

Re: Unsurprising.

Friend has it in Chicago NNS. He typically gets 4-6Mbps at his place, peaked at around 11 but says it varies wildly around the city.

As with any new network, it will take a while to normalize. But yeah, if it's not stable where I live, I'd return it and try a year later.

56403739
Less than 5 months left
Premium
join:2006-03-08
Naples, FL
kudos:2

Re: Unsurprising.

They had a two-service $50 unlimited bundle deal-for-life with fixed and mobile being one of the options. That's what I got. Unfortunately, it definitely seems not fully baked in the near west burbs. I probably won't bother to try again since by the time they get their acts together LTE will probably be deployed.
ShellMMG

join:2009-04-16
Grass Lake, MI
Reviews:
·Frontier Communi..

Make me a deal!

Dear Clearwire:

I'd be happy to use your bandwith and pay you for it, if you're willing to expand into my area and give me service for $60 or so a month. I'd be a good customer who pays her bills on time, and works hard to resolve technical issues before pestering the crap out of your customer service reps. I'm considered rural but not far from the interstate between Detroit and Chicago.

What do you say?

•••••

txrocks
Whatever
Premium
join:2005-01-21
Allen, TX
kudos:1
Reviews:
·Time Warner Cable

That's why they are so SLOW at refunding my money

It's been two weeks since UPS dropped of my returned modems at their warehouse... 3 trouble tickets later and I'm still waiting for the 3-5 days it take to process a refund.

and I even got billed for service 6 days after they signed for my returned equipment...

I was designated a DEAD SPOT in the center of DFW.

PamelaTS

join:2004-04-20
Dallas, TX
Reviews:
·Time Warner Cable
·Clearwire Wireless
·Clear Wireless

4 edits

Re: That's why they are so SLOW at refunding my money

I got my refund credit to my card today after receiving tracking verification of return modem last Tuesday. I'm next to the North Dallas Tollway supposedly about two blocks from a tower. That's puts me 5 mins from downtown, 5 mins to Love Field and 5 mins from Parkland/Medical Center. The very best I saw was 4mb down/500k up. Very high latency that their tech thought was good, less than 0.01 of a sec (barely) and a boatload of dropped packets.

As I said best I saw was 4M/500K, well the average I saw was less than 3m down and as low as 2K up. When I dropped it off the UPS store told me their recent biggest business was returning these, lol

Oh btw I was supposed to get their 6/1 plan, their Dallas roll out is a Clear DUD

ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA

I will

I will be signing up in 2 weeks... should be all moved into my house by then.
--
sbcglobal.net speedtest result 11/11/09 - 5256kbps

Caladus

join:2009-07-01
Beaverton, OR

Meh.

I've had Clear for about three months now, I only got it as a mobile solution for my laptop when I'm in town. So far, I've seen sustained speeds of around 6/1 and the highest speed was 10 down or so. It seems their rollout in Portland has gone fairly well. I only notice problems when I'm indoors and not near a first wall. Otherwise my reception is golden wherever I wander about town.

Keep in mind, I only use Clear while I'm smack downtown Portland and occasionally when I'm in Beaverton. So far, everything's worked great and right at the speeds advertised.

I'm not a heavy user on Clear, I have FiOS at home and drain that bandwidth like a madman, but the first month I had Clear I used around 25 gigs or so. Not so much as a peep from their people.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

As For LTE

On the other hand LTE has some ridiculously low latencies, as in sub 40 ms, that would make it a real substitute for a landline in rural and suburban areas.

Why do AT&T and Verizon have such small amounts of spectrum? Didn't they spend billions on the auctions? Who has the spectrum in the ranges above and below them?
xenophon

join:2007-09-17

Re: As For LTE

said by sonicmerlin:

Why do AT&T and Verizon have such small amounts of spectrum?
Because there is only 100Mhz spectrum available in the 700Mhz space, which was apparently auctioned in about 25Mhz chunks, really less than that.

Sprint collected a lot of spectrum through the Nextel acquisition, which is essentially the only good thing that came out of that merger.