Virgin Mobile's New $40 Prepaid Data Plan Has Huge Issues
Fluctuating speeds, page load issues...
by Karl Bode 10:02AM Thursday Sep 02 2010 Tipped by tmpchaos
While that new Virgin Mobile $40 unlimited prepaid data plan looks great
on the surface, users in our forums note that they're having a lot of problems not only ordering the plan, but actually using the plan for web browsing
. Not only did Virgin Mobile botch the initial launch
, but users are reporting inconsistent and often pathetic speeds with the service (as in, sometimes struggling to best dial-up era speeds
). One consistent complaint by users is that routing or caching server overload is resulting in incomplete page loads
There are definitive problems with Virgin Mobile's unlimited offering now. I can confirm the problems exist whether you use their usb modem or their mifi. I bought the usb modem, and I had trouble, so I exchanged it for a mifi, and I continue to have trouble. Pages will not load at times. When they do load, it is usually after having to refresh several times. Images do not load well, and Flash-heavy sites bog down. I have Millenicom, too, and I am not having any of these issues with Millenicom. Seriously, the Virgin service is so poor, that I am considering cancelling after only two days.
A consistent complaint among Virgin Mobile users is that despite running on Sprint's network, Virgin Mobile service is immeasurably poorer than using Sprint's network directly. Many users in the same location find no performance issues when using Millenicom
, another Sprint-powered no contract prepaid operator. We've dropped a line to Virgin Mobile to inquire about some of these problems. Impacted users (many of whom complain the company does not respond to e-mail support requests) may find some help by contacting Virgin Mobile's Twitter representative