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Frontier Delays Controversial 50% FiOSTV Hikes
In Order To 'Help Customers With The Price Increases'
by Karl Bode 10:00AM Wednesday Feb 09 2011
Earlier this month Frontier Communications imposed an unprecedentedly-massive TV rate hike on the 100,000 FiOS customers they acquired in their deal with Verizon. Unwilling to pay programming costs like Verizon, Frontier clearly wants out of the TV business and is shoveling users toward DirecTV service (though not necessarily doing a very good job of it). In Portland, the Metropolitan Area Communications Commission (MACC) sent a letter to Frontier asking them if ditching these TV customers was the plan all along, why didn't they state this before acquiring Verizon's networks? Frontier has informed MACC they don't have to answer that question, but tells The Oregonian the hikes will be delayed:
quote:
Frontier Communications has yet to formally notify its Oregon customers of a coming cable TV rate increase, meaning that the higher rates won't kick in for at least a little longer. "We're working on the specific messaging: How do we help customers with the price increase?" said Frontier spokeswoman Stephanie Beasly.
Frontier now isn't saying when the price hike will come, but they continue to insist they will arrive eventually. It seems likely that Frontier became uncomfortable with MACC's correct assertion that offloading these TV customers to satellite was likely the plan all along, which is something regulators should have been told about. For their part Frontier is dodging this by pretending they're still just thinking about exiting the TV business, even if they've already offloaded a large chunk of their 100,000 FiOSTV customers to DirecTV. Frontier FiOS TV customers who stick it out can likely expect the rate hikes to return -- after Frontier feels press attention has died down and regulatory action is unlikely.

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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7

Too little, too late

My bill had gone from ~$100 when I first signed up for FiOS to my last bill of ~$160. With another $30 looming, my bill would be close to $190. While I was reasonably happy with the service quality with Verizon/Frontier, I'm counting about 90 rea$on4 why I have an install date with a Comcast tech this weekend for similar service (a little less bandwidth, a few more channels).

I don't care really what the reason is behind it, a 46% rate hike for tv programming is ridiculous.

cork1958
Cork
Premium
join:2000-02-26

Re: Too little, too late

Yep,
Too little to late for me. I recently cancelled my phone and internet with Frontier.

Switched to Vonage phone and Charter cable internet.

Was going to just switch to dry loop with Frontier as my 2 year contract expired today in fact, although I called last month on the 24th. When I called them and was talking over why I was cancelling and stuff, I asked about an ETF. They told me how they calculate that and quickly figuring it out in my head that would've equalled about $90!! Told them NOT to cancel internet and I would just call next month (today) and cancel it then. Immediately after hanging up I received 2 e-mails saying my internet had been cancelled. Called them back and got it straightened out and a confirmation number. Receive my last bill and guess what's on it? Yep, a $90 ETF!! Called them again and REALLY started giving them hell. After laying that confirmation number on them, they now owe me $13!!

In between this stuff happening, they have called me twice to ask if I would like to sign up for the same price and speed I had again, when they wouldn't work with me at all when originally calling and cancelling! Told them to stuff it up their a**!!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/

Stephanie

@frontiercorp.com
Hello,
My name is Stephanie Schifano and I work for Frontier Communications. I understand your concern about your rates raising. Feel free to contact me at stephanie.schifano@ftr.com or by phone at 585-777-7083, I would like to help if I can.
Thanks!
Stephanie

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7

Re: Too little, too late

said by Stephanie :

Hello,
I would like to help if I can.

For wanting you help, you are surprisingly unresponsive to emails.

Stephanie

@frontiercorp.com

Re: Too little, too late

Please resend the e-mail. I either respond or forward to someone that can assist with more information within the same day. Thank you! Stephanie.schifano@ftr.com.

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7

Re: Too little, too late

said by Stephanie :

Please resend the e-mail. I either respond or forward to someone that can assist with more information within the same day. Thank you! Stephanie.schifano@ftr.com.

I've replied a 3rd time, this time from a different account. I've also left you a voice mail.

spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
kudos:1
Reviews:
·SureWest Internet

So what!

So what that Frontier doesn't feel the need to respond to MACC. So what if they intended to offload the video portion all along. MACC regulators are NOT going to do an F-- king thing about it anyway. Just a lot of foot stomping and pulling out of individual manhoods to show whose is bigger. Frontier is going to go the low, cheap road regardless. PERIOD! If those asshat Oregon regulators did not know what Frontier was capable of in the first place, then they should all be fired. All they had to do was visit this site and it would have been apparent.
--
The weekend is here, grab a can of beer!
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: So what!

there was no way a company the size of Frontier was going to keep the TV business anyway. They're too spread out to manage that FTTH network, and do not have the cash to do it with. They're better off like Qwest and the other small providers and offer DirecTV and or Dish to their customers. They don't have any programming costs with that and still make some $$$ each month. Its a win win for DirecTV. The same will happen with VZ as their contracts state they don't have to keep FiOS TV if they don't see a certain adoption rate but I'll be willing to bet $1,000 that nobody will say a damn thing about that.

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7

1 recommendation

said by spewak:

So what that Frontier doesn't feel the need to respond to MACC. So what if they intended to offload the video portion all along. MACC regulators are NOT going to do an F-- king thing about it anyway.

So you'd be pissed off if the regulators would do nothing, and you are pissed off when they try to do something. Does that about sum it up?

spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
kudos:1

Re: So what!

I don't care either way! I no longer am burdened with Frontier as my sole choice of Broadband. Does that about sum it up for you?
--
The weekend is here, grab a can of beer!
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

mixed message

fine, if frontier doesn't want to be a cable company.. don't jack up the internet & phone prices 400% too... that's sending a mixed message about having any "FIOS" customers at all! shoot yourself in the foot, that's fine.. shoot your customers in the ass, you'll get worse that what a mule would do to you..

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ

Bellatlantic made one mistake.

Bad move buying GTE; they wasted all of that money on the great unwashed and now I can't get FiOS in the heart of the civilized world.