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Suddenlink Offers Users A Usage Meter
To 'Educate' Them About How Much Bandwidth To Use
by Karl Bode 09:32AM Friday Mar 04 2011 Tipped by redxii See Profile
Cable operator Suddenlink Communications hasn't yet imposed metered billing, but users in our Suddenlink forums note that the company has provided a new usage meter aimed at "educating" paying customers about their usage. Like most of these education campaigns, the meter provides users with a monthly stat-shot of their usage compared to other customers, and if they're heavy users -- sends them this warning suggesting they're either infected with a virus, need to pay close attention to their P2P programs, or have a household member who is leaving a streaming music player running that "consumes bandwidth without anyone benefiting from it."
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Suddenlink argues the average user consumes 78GB a month, though they also suggest that around 25 GB of monthly consumption is a reasonable limit. Like companies eager to suggest their caps are more generous than they are, Suddenlink measures this 25 GB in things like e-mails sent -- arguing 25 GB equates to 1.5 million e-mails -- an intentionally misleading metric in the age of cloud services, online backups and HD Netflix streaming.

Sometimes these "soft caps" really are designed to simply give consumers a better understanding of their usage patterns in the hopes of voluntary congestion reduction. Other times, these meters are the opening marketing salvo ahead of a shift to hard caps and per MB or GB overages. We'll keep you posted on which this is.

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Murdoc
Premium
join:2009-02-08
Manitowoc, WI

Why?

Is it foreign bandwidth?
firedrakes

join:2009-01-29
Arcadia, FL

Re: Why?

i dont like this . never have nor will. i can under stand it from a business using them but not to the regular user

MEohME

@wideopenwest.com

Re: Why?

Why not? A residential user pages a LOT less per month than a business customer. They should get more bandwidth per month to consume. They pay at times double if not triple for the same packages as residential customers.

moko

join:2002-12-22
Fayetteville, GA

graph

their own made up graph....lol......and yea,their setting us up for money grab
bu217mp

join:2004-09-17
Victoria, TX

Re: graph

I saw the graph today for individual day usage. Shows some days not in use and others with very high usage. I know for a fact those are totally bogus. They are gonna have to prove there is a problem and show what they are using to monitor usage. It's all easy to see as total nonsense. A money grab and aimed to control the end user's web content.

rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105

1 recommendation

Fine...bring back the periodic (say weekly or monthly) rpts

A friend of mine has been running an Internet connected business for over 15 years. He used to get a usage report from Worldcomm every billing cycle (monthly), and he was charged on the 90th percentile (or was that 95th?) of usage. How about these Internet companies who want to go to UBB emailing a report every billing cycle (or maybe more often to gauge things like monthly Microsoft updates)? Then we'll find out just how much we're using, not just when we're pissing them off. We'll also have some sort of sense of what we're getting for our $45/mo. or whatever.

Also don't forget this is by no means "automatic." Your hard-earned subscription dollars must go into purchasing, testing, and maintaining all this monitoring and additional billing equipment and software, not to mention CSRs and phone systems to handle the inevitable cases of cheesed off customers calling up to dispute their bills. Prima facia, it seems all would be better if they just let their networks run, and keep up reasonably with capacity needs. That way they're monitoring just one point (the uplink to the Internet) instead of hundreds or thousands.
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.


Jeopardy! replies and randomcaps REALLY suck!
EdmundGerber

join:2010-01-04
kudos:1

They are trying...

... to cap you like they are trying to do in Canada, amercians - where's the outrage against this stuff? Here in Canada we are freaking out, and maybe doing some good because of it.

All we hear is jokes from the americans. Do you think it can't happen to you?

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Re: They are trying...

said by EdmundGerber:

... to cap you like they are trying to do in Canada, amercians - where's the outrage against this stuff? Here in Canada we are freaking out, and maybe doing some good because of it.

Maybe because the caps are much higher. Comcast's is 250GB and then they can but usually don't hammer you unless you are also in the very heaviest users on a node.




Q&A on policy:
»customer.comcast.com/Pages/HelpN···aup-lite

DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3

Re: They are trying...

ya
I just started monitoring my bandwidth last month
er I think I'll throw out that data as some upgrades to my router caused the snmp monitor to bug on 2 sensors

but it looks like I use about 100gb a month when trying to watch alot of 1080p streaming

so inorder to incure the wrath of comcast and get into that top 1% you've got to have a family hitting that internet pipe and use somewhere around 500gb-1tb for comcast to even care

HappyAnarchy

@iauq.com

Re: They are trying...

Yeah, the biggest trouble I don't think will be P2P so much as multiple internet connected family members. Kids playing games, parents watching streaming video, possibly individually on their own computers.

DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3

Re: They are trying...

ya I think its far more likely to hit the large numbers with a family thats streaming digital rentals from xboxlive, netflix streaming, directv vod, itunes, maybe a little skype video

sure p2p can do it but you'd have to be downloading so much that I doubt a single person would get to close to 250gb but a family thats doing all the other stuff plus a little p2p could easily do it

Daarken
Rara Avises
Premium
join:2005-01-12
Southwest LA
kudos:3
I have not found the situation that our neighbors up north is very funny. Its so sad that I actually sent Rocky a message of support and solidarity.
--
Getting it Done.

seant169

join:2003-07-21
Forney, TX

WOW Suddenlink Suddenly Disconnected

Not surprised they dont have enough bandwidth or they would not be doing this. Bandwidth is a premium on Suddenlink if you use too much they will KICK you off...unless your a spam account.

I know this to be true my roommate installed the 4th modem in a spammers residence.

Suddenlink Suddenly Disconnected

buzz_4_20

join:2003-09-20
Limestone, ME

Again...

More price gouging for a resource that isn't as limited or as expensive as they want you to believe...
mlcarson

join:2001-09-20
Los Alamos, NM

Re: Again...

Again, why isn't the answer to this the decreasing of the maximum speed rather than metered billing or caps? The answer is because the providers want to have it both ways. They want to advertise these great download speeds but don't have the infrastructure for you to actually use them. The flat rate billing has worked for decades -- there's no reason to change it except to gouge the consumer.
dynodb
Premium,VIP
join:2004-04-21
Minneapolis, MN

Re: Again...

said by mlcarson:

Again, why isn't the answer to this the decreasing of the maximum speed rather than metered billing or caps? The answer is because the providers want to have it both ways. They want to advertise these great download speeds but don't have the infrastructure for you to actually use them. The flat rate billing has worked for decades -- there's no reason to change it except to gouge the consumer.

"Decades"? Consumer broadband was practically non-existant before the mid-90's.
mlcarson

join:2001-09-20
Los Alamos, NM

Re: Again...

I had ISDN Internet service in 1990. It was a flat rate. I had standard dialup service in the late 80's and that was a standard flat rate. The idea of usage based billing is coming from the telco's because they love that model; it worked so well for them with phone service (both POTS and cellular). It has no place on the Internet. It's just a potential cash cow for them.

said by dynodb:

"Decades"? Consumer broadband was practically non-existant before the mid-90's.


theWabbit

@teksavvy.com
+ 1
serpent r

join:2011-01-25

Irritated.

If this turns into a metered billing grab, Suddenlink can kiss my business goodbye. -_-#
PerfectCode

join:2009-06-12
Portland, OR

*Sigh*

Bandwidth caps are evil.

kyjohn68

join:2010-11-21
Catlettsburg, KY

Mmmmk

Bandwidth caps....pffft. This is just more gouging by these companies, they make up a "crisis" then charge the crap out of us for the made up "crisis". I call BS.

Pashune
Caps stifle innovation
Premium
join:2006-04-14
Gautier, MS
Reviews:
·Vonage
·CableOne

How sudden.

Suddenly, Suddenlink offers users a usage meter.

Egad, Suddenlink suddenly disconnected...

Their name is pretty fitting to their practices. At least they're honest.
--
TV: It's like the Internet only you can visit only 30-100 different sites, ever, and there's no adblock. -dwai
Sammer

join:2005-12-22
Canonsburg, PA

Re: How sudden.

said by Pashune:

Egad, Suddenlink suddenly disconnected...

Their name is pretty fitting to their practices. At least they're honest.

What is honest about them trying to say 25 GB a month is reasonable when their own usage meter is showing that any cap less than 100 GB a month would be outrageously unreasonable. People who use only 30% above average aren't internet hogs but the ISPs who want low caps and high overage charges sure are greedy about wanting extra turns at the trough.

88615298
Premium
join:2004-07-28
West Tenness

At they have a meter

BEFORE they put caps into palce. Charter had had caps for 2 years and has now been enforcing them for 4 months now and still no meter. It kind of makes since that if a company wants you to stay below a certain level that they'd give you a tool so you can avoid going over.
tech8

join:2008-03-06
Bishop, CA

bandwidth meters

As usual the biggest users are the ones whining the most. If you drive a Humvee and a Honda up to the gas station should both pay the same? If so...then obviously the Honda driver is paying
for the hummer. Bottom line is bandwidth (circuits) cost money.
Networks cost money to build, operate, and upgrade. Government
built networks just shift the costs to others via tax schemes. Usage based billing is the only fair answer to this.
Finger2208

join:2001-04-07
Lindale, TX

Re: bandwidth meters

said by tech8:

As usual the biggest users are the ones whining the most. If you drive a Humvee and a Honda up to the gas station should both pay the same? If so...then obviously the Honda driver is paying
for the hummer. Bottom line is bandwidth (circuits) cost money.
Networks cost money to build, operate, and upgrade. Government
built networks just shift the costs to others via tax schemes. Usage based billing is the only fair answer to this.

Well, it's a pathetically stupid idea. Especially when their bandwidth meter has hit the streets with talk right when their premium email service has crapped out. SL is possibly going to have a nasty black eye with the email fiasco for a while. Especially when commercial customers like myself appear to have lost a boatload of very important email. I would not advise raising prices on high bandwidth customers for a while. Otherwise they might have way more bandwidth for the remaining customers than they need. You like the phrase "mass exodus" Gary?

88615298
Premium
join:2004-07-28
West Tenness
said by tech8:

As usual the biggest users are the ones whining the most. If you drive a Humvee and a Honda up to the gas station should both pay the same? If so...then obviously the Honda driver is paying
for the hummer. Bottom line is bandwidth (circuits) cost money.
Networks cost money to build, operate, and upgrade. Government
built networks just shift the costs to others via tax schemes. Usage based billing is the only fair answer to this.

God you are so ignorant. If you think you ISP bill is going down with usage bade billing you are deluding yourself. Keep drinking the kool-aid buddy. if ISP actually did UBB correctly most people wopuld be paying $10 a month instead of $50 but will that happen? Um no. You'll still pay $50 everyone else will pay more.
Oh by the way my $55 a month that I give to Charter goes towards all thse costs you stated.

DHRacer
Tech Monkey

join:2000-10-10
Lake Arrowhead, CA

If UBB, then I want no ads, no spam emails, etc

If you're going to charge me for every last bit and byte that gets past my modem, then I had better not be paying for all the crap I didn't request to receive like ads on webpages, spam emails and other crap that contributes to my usage total but is something that I can't block until after it gets past my modem where its then too late.

Oh, Suddenlink, you say you're just going to charge me for everything? Then go to hell, Suddenlink. I shouldn't have to stop using the connection I pay for just to avoid paying for stuff I shouldn't be paying for. Stick to flat rate pricing or watch your user base plummet...

P.S. I'm not a Suddenlink customer but I hope it doesn't "infect" my ISP with any dumb ideas...

--
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.)

plk
Premium
join:2002-04-20
united state

Where to find it

I can't find out where it is on the web site. Anyone know?
Monie

join:2008-08-09
Salisbury, NC

lol 25gb really?

I use about 1.3TB a month, but I have fiber so meh. lol

88615298
Premium
join:2004-07-28
West Tenness

Re: lol 25gb really?

said by Monie:

I use about 1.3TB a month, but I have fiber so meh. lol

gee I wonder what you are doing to use that much?

NickD
Premium
join:2000-11-17
Princeton Junction, NJ

Re: lol 25gb really?

Could be running a web server for a business

FEDDUP

@suddenlink.net

It sure sounds like a setup to me

If Suddenlink moves towards a cap, I am looking elsewhere. This isn't Europe

Bill Neilson
Premium
join:2009-07-08
Arlington, VA

With Netflix/Hulu and many, many other services

being tied to online at peoples homes, it is comical hearing these ISP's try and convince users that low caps are "just fine"

I love how the ISP's state that "98% of our users only use /insert low amount/" yet you can't go a place on the internet without people hitting that cap amount which makes me suspicious if that cap is nowhere near the truth

SmileyMcDeat

@suddenlink.net

Pay More--Get Less!

Just got the usage meter notice in my mailbox yesterday. I spent an hour and a half online verifying that it wasn't intended as some sort of warning, but I'm really concerned about where this is going. They've jacked up our rates for the last three or four months running, and it seems like we've had to call them every other week for the last solid year to figure out why our bundled phone service isn't working--again. It seems to be a general trend towards paying more and more for less and less service.

If Suddenlink decides on a restrictive download cap, we're going to move to DSL, even if we have to take a speed hit. We're not going to be prodded into using Suddenlink's Pay-Per-View service, not like this. We've had Suddenlink for about six years, and until the last year and a half or so, we weren't displeased with it, and we'd rather NOT have to go to the trouble of moving, but if their service continues to decline while becoming simultaneously more draconian AND more expensive, then goodbye, Suddenlink--hello, AT&T.
Cobra11M

join:2010-12-23
Mineral Wells, TX

Re: Pay More--Get Less!

you and me both, 78 gb really thats the highest suddenlink??, yall got to be kiddin, AT&T has caps yes, but at least its pretty reasonable compared to yalls, if thats the case suddenlink, well be prepared to loose a bunch of people. With AT&T caps at 150 gb, yall will loose much, and also since dsl is about every where yall are, good luck!!