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Blackberry Outage Enters Fourth Day
Co-CEO Mike Lazaridis Issues Online Apology
by Karl Bode 08:58AM Thursday Oct 13 2011
The massive international outage impacting Blackberry customers has now entered its fourth day and has spread to many users in North America, South America, Europe, the Middle East, Africa and India. According to Research in Motion the outage was initially caused by a core switch failure, with resulting system strain creating rolling international outages.

Research In Motion co-CEO Mike Lazaridis has posted a video to YouTube apologizing for the outage. "We’ve let many of you down." said Lazaridis. “You expect better from us. And I expect better from us."

According to Lazaridis, the company is getting closer to "normal BlackBerry service levels" in Europe, the Middle East, India and Africa, but North American users are still facing inconsistent access to e-mail and Internet services. Lazaradis notes there may be some continued instability as the company continues to work out the kinks, but that the company is "working around the clock."

The outage comes at the worst possible time for a company struggling in the face of evolving Android and iOS competition. RIM has had the benefit of a massive established enterprise user base, one which may not be so keen on sticking around after being unable to conduct business for several days.


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ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

One day companies will learn..

Not to trust someone else to get their data through.

Second, I must not be living in North America or working for a North American company because except for a brief period yesterday, my Blackberry has unfortunately been working fine.

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7

1 recommendation

Re: One day companies will learn..

said by ropeguru:

Not to trust someone else to get their data through.

So where do you get your internet connection from again?

ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

Re: One day companies will learn..

I get my internet connection from whomever is available. As a corporation it could be multiple providers for redundancy.

For Blackberry messaging all your eggs for message delivery go through them with no other choice.

joako
Premium
join:2000-09-07
/dev/null
kudos:6

Re: One day companies will learn..

When I had a BlackBerry ALL internet access was proxied through their servers. Visiting google.com resulted in being redirected to google.ca.
--
PRescott7-2097

Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:25
Reviews:
·Verizon Online DSL
·Frontier Communi..

1 edit
Well, more like do not put all of your eggs in one basket. In the case of the Blackberry network, while it does sound like they had some redundancy in the network to at least keep things somewhat running, the fact that the Blackberries seem to run everything through the Blackberry network first, INSTEAD of allowing the phone to run like Android or iPhones do sounds like the major flaw here. I would imagine that if Blackberry were to go down, functions such as mail (non-Blackberry) and Web Browsing would still work as the phone should technically be connected to the cellular provider's network and be holding an IP address. In the case of Android or iPhone, this holds true since essentially, you can operate if the Android Marketplace or the Apple Store goes down. You just won't be able to use apps such as iTunes (to it's fullest), the App Store, etc.

Now if I'm misunderstanding how Blackberry phones work, since I have not used one, please tell me

ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

Re: One day companies will learn..

said by Smith6612:

Well, more like do not put all of your eggs in one basket. In the case of the Blackberry network, while it does sound like they had some redundancy in the network to at least keep things somewhat running, the fact that the Blackberries seem to run everything through the Blackberry network first, INSTEAD of allowing the phone to run like Android or iPhones do sounds like the major flaw here. I would imagine that if Blackberry were to go down, functions such as mail (non-Blackberry) and Web Browsing would still work as the phone should technically be connected to the cellular provider's network and be holding an IP address. In the case of Android or iPhone, this holds true since essentially, you can operate if the Android Marketplace or the Apple Store goes down. You just won't be able to use apps such as iTunes (to it's fullest), the App Store, etc.

Now if I'm misunderstanding how Blackberry phones work, since I have not used one, please tell me

I think you pretty much nailed it in how it works. Although, I concur as to not knowing how regular internet data flows through their network.
supergeeky

join:2003-05-09
United State
kudos:3
With blackberry, everything goes from phone service provider direct to blackberry's datacenter(s) then on to the Internet.

Whereas every body elses phone goes from phone service provider direct to Internet.

This single point of failure should have been considered a design flaw, but rather they market it as improved service and security - I'm glad the ruse is coming to light for more sysadmins that fell trap to this. I won't miss you RIM, nor your expensive, overpriced bloat-ware that had to be installed server-side.

Learn to use Exchange which has built-in mobile syncing capability or Google Apps which offers the same via Exchange emulation of sorts: »www.google.com/mobile/sync/

NOCTech75
Premium
join:2009-06-29
Marietta, GA
Reviews:
·Comcast

Re: One day companies will learn..

said by supergeeky:

This single point of failure should have been considered a design flaw, but rather they market it as improved service and security -

Well it does improve security.. shit is so damned secure not even you can access your stuff.
amungus
Premium
join:2004-11-26
America
Reviews:
·Cox HSI
·KCH Cable

I'll say this much

We upgraded our BES to version 5, right before our support contract ran out. It was not renewed. The majority of the remaining users will likely be switching to other types of phones as their contracts expire. Honestly, I don't expect any to remain after this kind of outage. Even if a few do, I doubt we'll ever renew the full support package.

gigahurtz
Premium
join:2001-10-20
Palm Coast, FL
Reviews:
·Bright House Net..

How is this company still in business?

I just don't understand how Blackberry still exists. I know "they're enterprise friendly" but Apple/Android has become much more enterprise friendly with newer updates. Blackberries are outdated and as made very clear from this post, unreliable.

RIP RIM.

ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

Re: How is this company still in business?

said by gigahurtz:

I just don't understand how Blackberry still exists. I know "they're enterprise friendly" but Apple/Android has become much more enterprise friendly with newer updates. Blackberries are outdated and as made very clear from this post, unreliable.

RIP RIM.

Honestly, for larger corporations, I think they might be around for a while. With lots of proprietary information out there in that realm, there is no other vendor/phone that supplies the security and encryption that the blackberry gives. Additionally, I know of no other phone/vendor that allows for the control over the phones that Blackberry gives either.
xenophon

join:2007-09-17

Re: How is this company still in business?

said by ropeguru:

Honestly, for larger corporations, I think they might be around for a while. With lots of proprietary information out there in that realm, there is no other vendor/phone that supplies the security and encryption that the blackberry gives.

There are other services now that do. Good for Enterprise (available on smartphones) is overly secure actually. They have the admin option to not even let it run on rooted phones.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:5

Re: How is this company still in business?

That's what we use here, a major financial company. I sit across from mobile support and they constantly get calls and have to tell people rooted phones are not allowed. On Android even some legit apps trigger the phone being rooted.
There is also Mobile Iron.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: How is this company still in business?

Sometimes rooted phones are better than unrooted ones.

1. You have more control over the phone.
2. You can install apps that the provider doesn't like (which could be anything).
3. You can set the passwords to anything on the phone.
4. You can remove the excessive crap that the providers put on the phone.

As for "unrooted phones are more secure".. Bullcrap. You should call (or google) HTC and ask them what happened when an exploit nailed some of their popular phones.
--
Bresnan 30M/5M
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fifty nine

join:2002-09-25
Sussex, NJ
kudos:2

Re: How is this company still in business?

Rooted phones are no good for an enterprise that wants to control security.

Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5
I've had an iPhone (2g), an Android phone (Sony Experia x10) and currently have a Blackberry 9900 for my work phone. I have to say out of all of them the BB has blown anything away with its integration to Outlook and related services (calender, etc).

All I can say is that if you don't get hundreds of emails a day or sit on multiple conference calls maybe you wouldn't feel the same way as I do. But in my opinion the blackberry blows everything out of water as a business tool.

/no outages for me yet
--
My Blog. Because I desperately need the acknowledgement of others.

Tabitha Ann Judd born 10/24: The Judd Family site!

not

@comcast.net

Re: How is this company still in business?

said by Dennis:

I've had an iPhone (2g), an Android phone (Sony Experia x10) and currently have a Blackberry 9900 for my work phone. I have to say out of all of them the BB has blown anything away with its integration to Outlook and related services (calender, etc).

All I can say is that if you don't get hundreds of emails a day or sit on multiple conference calls maybe you wouldn't feel the same way as I do. But in my opinion the blackberry blows everything out of water as a business tool.

/no outages for me yet

You're out of your mind on this. If you have your Outlook tied to a work MS Exchange server, ActiveSync (what's used on iPhones and Android) is much better than the RIM bs they have. You get full immediate wireless sync of all your contacts, email, calendar. Subfolder support in Email. Full "true" HTML rendering of email as opposed to the kiddy-html rendering that a BB does. About the only thing that's a big flaw with iPhone is the fact that it doesn't support multiple signatures for each email account individually. That's been a big peev with a lot of folks, but other than that, it blows a BB out of the water.

I think your problem is that the phones you had in the past (iPhone 2G) is that the OS wasn't advanced enough on it for you to see what it can really do. The 2G was way too old and it really wasn't until iOS2.x that ActiveSync was available to it and even then, it only got better as it progressed into 3.x versions. Anything less than a 3.x iOS iPhone and you really didn't get a good example of what the Exchange integration can do. Honestly, you really need 4.x to really see the big benefits, like multi-exchange account support, etc.

Think of it this way... what you saw on your iPhone 2G is about equivalent to a 6xxx BB model of the past. If you're a big BB nerd, you'll understand what I mean by that and have a good understanding of the viewpoint.

Couple an iPhone with Good technology software (as the other poster here said) and you have a much stronger solution then BES and a BB could ever bring you. And to top it all off, you have a real Smartphone... because you don't need a NoC in Canada to be up in order for you to render webpages, get your email, messages, or pretty much anything else other than phonecalls or sms. I pitty RIM if the Chinese ever get their teeth into their network. RIP RIM for real at that point.
rifleman69

join:2006-04-12
Beaverton, OR
said by Dennis:

I've had an iPhone (2g), an Android phone (Sony Experia x10) and currently have a Blackberry 9900 for my work phone. I have to say out of all of them the BB has blown anything away with its integration to Outlook and related services (calender, etc).

All I can say is that if you don't get hundreds of emails a day or sit on multiple conference calls maybe you wouldn't feel the same way as I do. But in my opinion the blackberry blows everything out of water as a business tool.

/no outages for me yet

Or you've just been stuck in your BB world without venturing out. Sad really. Waterloo Ontario is not your friend.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT
said by Dennis:

I've had an iPhone (2g), an Android phone (Sony Experia x10) and currently have a Blackberry 9900 for my work phone. I have to say out of all of them the BB has blown anything away with its integration to Outlook and related services (calender, etc).

All I can say is that if you don't get hundreds of emails a day or sit on multiple conference calls maybe you wouldn't feel the same way as I do. But in my opinion the blackberry blows everything out of water as a business tool.

Obviously, you haven't truly explored the Android world. I can do all of that and more. Grab a Droid3 (or a D2G) and play with it. I'm sure it'll smoke your BB.
--
Bresnan 30M/5M
MyWS[i7-870@4.1G,16G RAM,2x1T HDDs,Win7]
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fifty nine

join:2002-09-25
Sussex, NJ
kudos:2
said by gigahurtz:

I just don't understand how Blackberry still exists. I know "they're enterprise friendly" but Apple/Android has become much more enterprise friendly with newer updates. Blackberries are outdated and as made very clear from this post, unreliable.

RIP RIM.

Security and encryption.

iPhones and Androids are jailbroken and rooted before they're even released.

Blackberries remain the device of choice for security reasons.

The President doesn't have an iPhone or an Android. He has a blackberry.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: How is this company still in business?

said by fifty nine:

Security and encryption.

iPhones and Androids are jailbroken and rooted before they're even released.

Blackberries remain the device of choice for security reasons.

The President doesn't have an iPhone or an Android. He has a blackberry.

Security and Encryption? Is that the primary focus on this? Ugh.. Here we go.

1. How can you tell if "security" is really secure? I'm sure there were several stories on here when RIM spewed out a customers information at the request of anyone.

2. Blackberry's aren't the device of choice when you have to monitor and handle several servers from a remote location. Have you ever SSH'd into several servers from your BB? Doubtful. What about VNC?

3. That's just fail in itself. Most people that high up don't even know how to run a smartphone, let alone how to properly use one. Not to bash Obama, though. At least he has a smartphone.

I don't run an iPhone due to me not bring an Apple fanboi. I run a Droid because I like the interface, the decent-sized keyboard, and the fact that my wallet doesn't get raped every time I get an app.

For an actual IT guy, Blackberrys are borderline useless. I'd prefer a Droid any day.
--
Bresnan 30M/5M
MyWS[i7-870@4.1G,16G RAM,2x1T HDDs,Win7]
WifeWS[A64@2G,2G RAM,120G HDD,Win7]
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rolande
Certifiable
Premium,Mod
join:2002-05-24
Dallas, TX
kudos:6
Reviews:
·AT&T U-Verse
·ViaTalk
said by fifty nine:

The President doesn't have an iPhone or an Android. He has had a blackberry.

The President was told he could not use a Blackberry after he was in office because it was not secure enough. He actually has another device that is like a Blackberry but is officially blessed by the NSA as secure enough to handle even classified documents, e-mail, and Web browsing.

»news.cnet.com/obamas-new-blackbe ··· ure-pda/

quote:
One thing that security experts can agree on is that despite RIM's efforts, a BlackBerry probably isn't up to the security standards for a leader of the free (or even unfree) world.

BlackBerrys can become infected with viruses that install spyware or turn the microphone on and record conversations, malware can be inadvertently downloaded, e-mail and text messages can be intercepted, and, of course, they can be lost or stolen, said Dan Hoffman, chief technology officer of SMobile Systems, which sells antivirus software for the devices.

The National Vulnerability Database, which is sponsored by the Department of Homeland Security's National Cyber Security Division, lists 14 vulnerabilities for BlackBerrys. Those include ways that a malicious attacker can install malware, and perhaps crash the device through a so-called denial of service attack.
--
Scott, CCIE #14618 Routing & Switching
»rolande.wordpress.com/
Ulmo

join:2005-09-22
Aptos, CA
Using the President as an example of what is right is the most obscene thing to ever say. By the time the President gets it, it is outdated. That goes for every president.

trparky
Android... get back here
Premium,MVM
join:2000-05-24
Cleveland, OH
kudos:4
Reviews:
·AT&T U-Verse

Stick a fork in them...

Stick a fork in them, they're done.

I think that this may be the final nail in the coffin for RIM and Blackberry. They have been suffering as of late because of their complete lack of innovation in a world in which iOS and Android keeps passing them up.

Already the investors and shareholders are calling for the CEO (CEOs?) to be replaced. Heck, if this doesn't instill much confidence I don't know will. Their own executive officers haven't bought any stock in the company for almost a year. Talk about having no confidence in your company!

Stick a fork in them, they're done.
--
Tom
Boycott AT&T uVerse! | Tom's Android Blog | GummyCharged Droid Charge ROM
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

Re: Stick a fork in them...

said by trparky:

Stick a fork in them, they're done.

I think that this may be the final nail in the coffin for RIM and Blackberry. They have been suffering as of late because of their complete lack of innovation in a world in which iOS and Android keeps passing them up.

Stick a fork in them, they're done.

It isn't for lack of innovation - their loyal customer base doesn't need or want that today. But for sheer incompetence. In today's world, there is NO justification for a system that chokes on a SPOF for more than an hour or two.

Redundancy is cheap. Recovery is cheap. Allowing the owner's nephew to design your disaster plan is a ... priceless ... gift to your competitors.

Tomek
Premium
join:2002-01-30
Valley Stream, NY

Palm and RIM

Seems those companies will share footsteps.

Which sucks because I liked both of them
--
Semper Fi

Ytsejamer1

join:2008-01-18
Somersworth, NH

1 recommendation

Hammer

Nail...meet coffin!

Mellow
Premium
join:2001-11-16
Salisbury, MD

Windows Phone

Not to mention Microsoft is going to be entering the market big time here shortly as well. The Windows Phone integration with Office365 and Exchange/Sharepoint will be only getting better with future releases, Microsoft screwed up the launch but are quickly turning things around.

I give Windows Phone a year and it will be a major player taking a lot of the RIM users especially for Corporate use.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: Windows Phone

Doubtful. I used Windows Mobile 6.5.5 and loved it on my Touch Pro. When they changed the entire OS in 7, I stared at it and went "What the hell?". Especially when there was *NO* backwards compatibility. I promptly ditched them (along with at&t when they grabbed Alltel here) and went to Verizon and grabbed a pair or D2G's.

I went from WM6.5.x to Android and I love it. I love the Calendar sync function so me and my entire family can sync our schedules with each other. I also love the Latitude app, which tells me where they are if I need to find them.

The Windows Phone seems like a glorified Zune to me. Unfortunately, that's what Windows 8 is beginning to turn into. *ugh*
--
Bresnan 30M/5M
MyWS[i7-870@4.1G,16G RAM,2x1T HDDs,Win7]
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Mellow
Premium
join:2001-11-16
Salisbury, MD

Re: Windows Phone

You should revisit it again now that 7.5 mango has been released, they fixed a lot of stuff that should have been in 7.

They screwed the pooch on the launch and even MS will agree with that, they finally see where they went wrong and are busy fixing it.

I could care less about the twitter/facebook crap they have on it, I do love being able to use word/excel/one note on the phone just like my old windows mobile phone, also the sync feature has been improved.
Sammer

join:2005-12-22
Canonsburg, PA
said by Mellow:

Not to mention Microsoft is going to be entering the market big time here shortly as well.

Good point, Nokia is expected to make its European introduction of its first smartphones to use Windows Phone 7.5 Mango on the 25th in London. The North American introduction should occur before the end of this year and Nokia is betting the farm so to speak on Windows Phone.
jnle

join:2011-06-06
Toronto, ON

No Update On North America

None. No mention that there was even a problem in North American. Say buh-bye RIM. You've screwed up at every turn in the last 2 years. More worried about a hockey team for Kitchener, an absolute JOKE of a tablet (has to be mated to a Backberry. Why?) and a MIA CEO. Joke Joke Joke.

You're done.
baja7475

join:2009-06-16
Atascadero, CA
kudos:1

Re: No Update On North America

My wife has an Blackberry. I'm not sure how extensive the outage is. However she never lost her connection, she's continued to get messages, e-mails, FB notifications, texts and phone calls.
Os

join:2011-01-26
US

Mine Hasn't Worked for Almost 3 Days

No internet, no e-mail.

I've been waiting until the price drops on an Android I've been eying with a keyboard. Maybe it's time to just go buy it now.

michieru
Premium
join:2009-07-25
Miami, FL
Reviews:
·Comcast Business..

hmm

I been driving all day yesterday so I was just thinking it might of been spotty coverage but I guess this is why I had problems using internet services. Three days before that I just noticed a lag in messages going to my computer and later to my phone.

Still like blackberry and hope thing's get fixed soon.

jester121
Premium
join:2003-08-09
Lake Zurich, IL

Being a cheap bastard doesn't save you money, dumbass

The CEO said the same thing last time this happened to Blackberry, about 2 years ago, and again 2 years before that.

Spend some money on hardware and staff to design, manage, and test your "redundant" systems (which obviously aren't). Then this shit won't happen to you.

On a positive note, this is a great ammo for any IT manager that gets pushback when management hears what it costs to have a resilient network that stays up and running no matter what.
biochemistry
Premium
join:2003-05-09
92361

What?

My blackberry doesn't work. It's frozen.

M A R S
Premium
join:2001-06-15
Long Island
kudos:1

2 edits

Even worse..

One of the worst things is the non-enterprise users with BB's.

Teens and tweens and people who have no clue what the real place for a BB is.

They should all be using some shitty 'whatever' phone and not over loading the system with garbage, tweets and facebook updates and texts about who has the blunt, better in the sack or any other random BS. I'm so sick of seeing these slags with BB's

Now this is not defending or trying to preach BB, i think they are the AOL (Think 1990's and AOL channels) of the wireless world. Trying to keep everything running via proprietary servers then tunneling on to the internet is suicide.

I wont be sad to see them die but will morn for those who work for them.
NDPTAL85

join:2002-01-23
Boston, MA

Re: Even worse..

Are you seriously blaming tweens and teens for bringing down Blackberry's network?

Let me be crystal clear about this: The nonsensical communications of children should never overload a network to the point where it doesn't function adequately for all customers.

This is pure 100% RIM failure here.

M A R S
Premium
join:2001-06-15
Long Island
kudos:1

Re: Even worse..

No im not, im just saying it cant help.