RIM Still Not Clear on Multi-Day Outage They Themselves May Not Understand Cause Several weeks after an outage brought RIM's network to its knees, Ars Technica notes that the company still hasn't completely clarified why the outage was so severe. The outage began courtesy of a core switch and backup systems at a data center in Europe, but then cascaded across five continents as RIM's systems effectively imploded. The precise nature of those cascading problems still hasn't been fully understood, despite Bloomberg noting RIM has created a network "SWAT team" to dig into the cause and prevent it from recurring with potential system redesigns. Given RIM's inability to adequately compete with Android and iOS, they may want to hurry.
|
  rit56
join:2000-12-01
New York, NY | Interesting That's good for customer comfort in your product. | |
|  GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | It already hurt them During the outage, I heard business people say that they were thinking about moving from BlackBerry to the iPhone. Because on the iPhone, there is no middleman; your phone directly connects to your company's Exchange server, and if there is a problem with the Exchange server, you can smack your IT guys until they fix it. Also all your mail would be down anyhow.
I haven't heard about people considering Android. Blackberry and iPhone both have pretty sophisticated enterprise management capabilities, but Android doesn't seem to have any first-party enterprise support at all, just third party solutions.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org | |
|  |  NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI
 ·Comcast
 ·Callcentric
 ·Site5.com
| Re: It already hurt them said by Guspaz:During the outage, I heard business people say that they were thinking about moving from BlackBerry to the iPhone. Because on the iPhone, there is no middleman; your phone directly connects to your company's Exchange server, and if there is a problem with the Exchange server, you can smack your IT guys until they fix it. Also all your mail would be down anyhow.
I haven't heard about people considering Android. Blackberry and iPhone both have pretty sophisticated enterprise management capabilities, but Android doesn't seem to have any first-party enterprise support at all, just third party solutions.
Excuse me? The Iphone doesn't have any enterprise management capabilities to my knowledge. The only thing I do know is if you are running exchange and running an Iphone or Droid, you can wipe the device remotely within Outlook Web Access.
Please post a link with information on other enterprise management when it comes to the Iphone or Droid.
--
My domain - Nightfall.net | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | Re: It already hurt them "Sorry, but what the Iphone has is great capabilities, but no real way to centrally manage them."
You should really be careful before you make statements that come across as "Excuse me, how dare you try to say something that goes against my current knowledge" when you don't really know. | |
| | | | | | | | NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI Reviews:
·Comcast
·Callcentric
·Site5.com
| Re: It already hurt them said by MRCURAnon :"Sorry, but what the Iphone has is great capabilities, but no real way to centrally manage them."
You should really be careful before you make statements that come across as "Excuse me, how dare you try to say something that goes against my current knowledge" when you don't really know.
If I meant that, I would have said it. Nice try though.
--
My domain - Nightfall.net | |
| | | | | | | | | GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | Re: It already hurt them Well, you did make a bunch of matter-of-fact posts saying the iPhone didn't have enterprise management, or a centralized way to push out apps, or a centralized way to manage phones, and in reality you can do all of those things...
Basically your business maintains an MDM (Mobile Device Management) server, which communicate's with Apple's push notification service, which pushes the configurations down to the handsets. This PDF has more information:
»images.apple.com/iphone/business···_MDM.pdf
In addition to the basic remote wipe and lock, you can also push configuration profiles which can restrict or remove certain functionality (say you don't want people using the camera or the web browser or something, or you want to prevent the user from installing apps), you can install apps, remove apps, list installed apps (maybe make sure the user is abiding by soft policies), etc.
I don't know anything about RIM's enterprise management solution, but I don't really see anything missing here that RIM might do that Apple's solution doesn't.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org | |
| | | | | | | | | | NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI Reviews:
·Comcast
·Callcentric
·Site5.com
| Re: It already hurt them said by Guspaz:Well, you did make a bunch of matter-of-fact posts saying the iPhone didn't have enterprise management, or a centralized way to push out apps, or a centralized way to manage phones, and in reality you can do all of those things...
Basically your business maintains an MDM (Mobile Device Management) server, which communicate's with Apple's push notification service, which pushes the configurations down to the handsets. This PDF has more information:
»images.apple.com/iphone/business···_MDM.pdf
In addition to the basic remote wipe and lock, you can also push configuration profiles which can restrict or remove certain functionality (say you don't want people using the camera or the web browser or something, or you want to prevent the user from installing apps), you can install apps, remove apps, list installed apps (maybe make sure the user is abiding by soft policies), etc.
I don't know anything about RIM's enterprise management solution, but I don't really see anything missing here that RIM might do that Apple's solution doesn't.
Obviously people here had the wrong impression then. I was saying the whole time, "To my knowledge...." and I was constantly asking for more info. I have since gotten the information that I need. Thanks for this information. I will have to look into this as a viable option. Nothing really for the android side I am assuming?
--
My domain - Nightfall.net | |
| | | | | | | | | | GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | Re: It already hurt them For android there are third party tools. Some of those tools also work with iPhones, allowing simpler management if you have to handle multiple types of devices. But beyond that I don't know anything about it. I don't really know anything about Apple's management solutions either, only that they exist and what they do.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org | |
| | | | | | | | | | NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI Reviews:
·Comcast
·Callcentric
·Site5.com
| Re: It already hurt them said by Guspaz:For android there are third party tools. Some of those tools also work with iPhones, allowing simpler management if you have to handle multiple types of devices. But beyond that I don't know anything about it. I don't really know anything about Apple's management solutions either, only that they exist and what they do.
Certainly would be nice to find some first hand reviews. There are a couple out there when I do a google search, but they are not very detailed.
--
My domain - Nightfall.net | |
|
| | | | | | | | | | | | | | | | | jorrCCNA
join:2001-05-02
Heath, OH | Re: It already hurt them Used it (Good) was not all that happy... However, that was with Lotus Notes... Overall I was not impressed with Good & iPhone.
Currently use Mobile Iron for Android AND iPhone (ipad, etc).Mobile Iron works great in our international environment supporting M$ Exchange... | |
| | | | | | | | NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI Reviews:
·Comcast
·Callcentric
·Site5.com
| Re: It already hurt them said by jorr:Used it (Good) was not all that happy... However, that was with Lotus Notes... Overall I was not impressed with Good & iPhone.
Currently use Mobile Iron for Android AND iPhone (ipad, etc).Mobile Iron works great in our international environment supporting M$ Exchange...
The point is that so far, RIM has had a foothold in the mobile business realm for a long time. Their devices work well when it comes to email. Their BES is a great management tool. So far, the Iphone and Android devices don't have this level of ease when it comes to management.
--
My domain - Nightfall.net | |
|
| | | | | |  espaethDigital PlumberPremium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
·Vitelity VOIP
| We use this exclusively, and have just finished phasing out Blackberry support.
On Android and iPhone it creates its own encrypted storage container for local device caching, and you get central controls for content destruction, password resets, etc. | |
|
| | | |  pnjunctionTeksavvy ExtremePremium
join:2008-01-24
Toronto, ON
kudos:1 | You know as a user and tweaker of my personal Android phone I say: good (that the admins lack 'management' of my device).
Let me put in the activesync server and access my mail and calendar, that's all I need. Otherwise keep your control-freak paws out of my device. 
I think they can wipe it though as someone said, it asked for that permission when I set up the account. That's fine I assume they won't do that unless I tell them I lost it (it's also backed up anyway). | |
| | | | | | jst3751Premium
join:2004-07-08
Rowland Heights, CA | Re: It already hurt them The key word in your post is personal. That is fine and dandy. But if it is a company owned and provided device, the company has every right and should be able to do as it pleases with that device, including tracking it and monitoring what is going on on it. | |
|
| | | | | Active Sync works fine with Android and iPhone, although I could never use iToy myself. Company I work for has almost eliminated almost all of our Blackberrys globally. Enterprise BES has been replaced with express which will be shutdown by the end of the year.
Myself I tried to hold on to RIM products but after owning the POS Torch, I have jumped ship myself. Had been using their products since the days of their messaging pager. | |
| | | | | bn1221
join:2009-04-29
Cortland, NY Reviews:
·RoadRunner Cable
| Re: It already hurt them AS puts 7-12 times the load on a server as a BES or BESX connection does. Also the BES and even BIS compresses the datastream to conserve bandwidth. TBH though its MUCH slower in general to be on BES since your go phone => provider => backhaul to RIM => ISP backhaul => Exchange datacenter | |
| | | | | | GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | Re: It already hurt them Well, of course ActiveSync is going to be more intensive, it has to communicate with every individual device, while BES is just going to communicate server-to-server no matter how many devices are involved...
The point isn't the resource usage, the point is the lack of control. Companies don't like it when one of their crucial internal services are down and they can't do anything about it. At least if your Exchange server is down you can get internal people to fix it. When RIM's services go down, you're screwed.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org | |
| | | | | | | KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | Re: It already hurt them said by Guspaz:Well, of course ActiveSync is going to be more intensive, it has to communicate with every individual device, while BES is just going to communicate server-to-server no matter how many devices are involved...
The point isn't the resource usage, the point is the lack of control. Companies don't like it when one of their crucial internal services are down and they can't do anything about it. At least if your Exchange server is down you can get internal people to fix it. When RIM's services go down, you're screwed.
And this is the big problem for RIM, the other two competing smart phones are gaining more and more processes/apps to allow BB class control over the device for an employer but without the middle man of the RIM network on top of the possible issues of the actual data/voice carrier network.
id imagine once the Droid/iOS stuff fully matures that RIM will go tits up because I know if I could get the same class of management from a setup where my only point of third party failure was VZN or AT&T or Sprint I would feel a lot better knowing my network team is managing the data servers in our data centers.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
|
| | | |
| KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ
1 edit | Maybe BES does have superior management features, but that is like saying a Ferrari is Superior to a Chevy Corvette but the Ferrari may or may not start some weeks and the mechanic wont know why it was not starting.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
| | | NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI Reviews:
·Comcast
·Callcentric
·Site5.com
| Re: It already hurt them said by Kearnstd:Maybe BES does have superior management features, but that is like saying a Ferrari is Superior to a Chevy Corvette but the Ferrari may or may not start some weeks and the mechanic wont know why it was not starting.
Thats the rub right there.
--
My domain - Nightfall.net | |
|
| | they're sleeping enough said... | |
|
| |
|
|
