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Frontier Still Pretending They're Interested in FiOS TV
Blames Customer Uncertainty on Comcast
by Karl Bode 12:27PM Thursday Feb 02 2012
Frontier Communications has been rather ungracefully trying to offload or otherwise scare away the 100,000 FiOS TV customers it acquired in its deal with Verizon because of high programming costs. First the company imposed a huge 50% price hike and botched DirecTV offer, then added a new massive $500 installation fee to frighten off new customers. Frontier can't afford to be a TV provider, doesn't want to be a TV provider, and has made life consistently annoying for TV customers -- yet when asked by the press about this they keep pretending it's a customer segment they actually care about:
quote:
"There are no truth to the rumors that were put out in the market through advertising through a competitor. That was just an opportunity for them to try to scare people to drop the service," Kelley said addressing the rumors. The gossip about whether Frontier will be going forward with its FiOS television product still lingers. "The future is bright, we're not going to disconnect or stop serving FiOS," Kelley said.
You'll note he said FiOS, not FiOS TV -- though Frontier can't afford to expand FiOS Internet service either.

While Comcast did run some ads highlighting Frontier's decisions to jack up prices on FiOS TV customers, this is a bed Frontier made for themselves. Frontier's pretense that they still have any interest in these customers stems from the fact they're still locked into some video franchise agreements. The company also likely doesn't want regulators thinking too hard about the fact that Frontier knew they'd be letting acquired FiOS TV services die -- but "forgot" to mention it during the Verizon deal approval process.

view:
topics flat nest 

Love FiOS

@myvzw.com

Heard a radio ad advertising Frontier FiOS TV yesterday.

I heard a radio ad yesterday advertising Frontier FiOS TV for the Ft. Wayne market.

Maybe they have changed their minds.

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7

Re: Heard a radio ad advertising Frontier FiOS TV yesterday.

said by Love FiOS :

I heard a radio ad yesterday advertising Frontier FiOS TV for the Ft. Wayne market.

Maybe they have changed their minds.

But you can't find any real info or rates for FiOS TV for the Fort Wayne market on their website. For still being interested, they sure don't promote it.
chevelleman

join:2009-05-15
Troutdale, OR

Strange

I've also seen TV ads now advertising Frontier FiOS TV with triple play.
25139889

join:2011-10-25
Toledo, OH

Re: Strange

SHHHHHHH don't tell BBR that!
Automate

join:2001-06-26
Atlanta, GA

Re: Strange

BBR thinks if you charge more the Verizon you are trying to dump the service. They forget the facts that even Verizon has stopped deploying FIOS because the payback is not there. And, because of the economies of scale, Frontier's per user FIOS costs are higher than Verizon's.
25139889

join:2011-10-25
Toledo, OH

Re: Strange

i know that. most other's know that. But its the fact that BBR won't ever change that especially since their "news guy" has has FiOS at home. So he forgets any downsides of FiOS- the stalled build out, customers not signing up like everyone thought would due to its FIBER! OMG!

Overbuilding does not make $$$$ in fact costs MORE. Have we not learned anything from RCN, and WOW? and all the other overbuilders?
StLCardsFan

join:2011-06-06
Lafayette, LA
Reviews:
·LUS Fiber

2 edits

Re: Strange

there is that made up industry term "overbuild" people often refer to. Some people seem to think anything other than coax or twisted pair to the home is overbuild. I guess 4g lte is overbuild too?

I for one see no adverse consequences to building a fiber network including the last mile (that in your pretense is drastically underbuilt). I can't recall any provider getting the praises FiOS gets year after year. I can't recall people in such a hurry to leave FiOS once they have it either.

If there is to ever be a real competitive market with internet there will have to be more methods of delivery.

At least Verizon had the vision to actually invest in their network where it would see the most drastic results. Initially expensive yes, but every year the glass in the ground is another year they don't have to pray the next greatest technology will somehow be an answer to their prayers...another year where distance isn't an issue, and another year of not sending boots to repair or replace century old copper. All you gotta do is look at Uverse. This will continue for the next 100 years with FTTH networks gaining a greater edge every year.

I think maybe what you mean to say is FTTH is the next logical step in basic network maintenance or upkeep. I don't see overbuild as a logical definition. What i do see is century old copper rotting more and more by the day and at some point either people will have coax, wireless, or fiber.

MovieLover76

join:2009-09-11
kudos:1
I wouldn't call them overbuilders they aren't building coax over a place already serviced by coax they are placing fiber to compete with coax and twisted pair, the different between overbuilding and the fios rollout is that FIOS can distinguish itself from cable due to new technology, when you overbuilding your competing with the same technology and it's hard to differentiate the services, I have fios quadruple play and love it, and I know more people moving to FIOS all the time, the slow pickup I think was due to unfamiliarity with the product. I think in time FIOS subscribers will increase in the existing markets they are in and the buildout will continue but it's going to be quite a few years before they expand again.
StLCardsFan

join:2011-06-06
Lafayette, LA
Reviews:
·LUS Fiber

1 edit

Re: Strange

said by MovieLover76:

I wouldn't call them overbuilders they aren't building coax over a place already serviced by coax they are placing fiber to compete with coax and twisted pair, the different between overbuilding and the fios rollout is that FIOS can distinguish itself from cable due to new technology, when you overbuilding your competing with the same technology and it's hard to differentiate the services, I have fios quadruple play and love it, and I know more people moving to FIOS all the time, the slow pickup I think was due to unfamiliarity with the product. I think in time FIOS subscribers will increase in the existing markets they are in and the buildout will continue but it's going to be quite a few years before they expand again.

I dont have FIOS ... but this is right. It makes sense for Verizon to try and capture as many customers as possible where it presently has service.

This post also points out as with any "new technology" acceptance is sometimes slow. Consumers are conditioned. I mean there are still old school old timers that prefer black and white tv. Things progress ... things change ...sometimes just slower than what you and I understand.

Personally, if FiOS was offered here I can't imagine anyone having anything else... why would you? This isn't an apples v. oranges debate ... this is FiOS is far far far superior to any other offering period. From what I read ...FiOS owns net throughput (speed), Picture Quality, channel availability, and is price competitive. What else is there?
Skippy25

join:2000-09-13
Hazelwood, MO
said by Automate:

They forget the facts that even Verizon has stopped deploying FIOS because the payback is not there.

So in all of your wisdom you are claiming as "fact" that Verizon stopped deploying because the ROI is not there? Can you please link me to one article, news report, or shareholder meeting that stats this?

Beyond that, are you honestly going to say that sticking with copper is cheaper to maintain and service than fiber is?
Automate

join:2001-06-26
Atlanta, GA

Re: Strange

If you did not realize it companies are in business to make money. All of their decisions are based upon ROI. In this bad economy with the lousy housing market Verizon decided the ROI is not there to expand FIOS.
StLCardsFan

join:2011-06-06
Lafayette, LA
Reviews:
·LUS Fiber

Re: Strange

said by Automate:

If you did not realize it companies are in business to make money. All of their decisions are based upon ROI. In this bad economy with the lousy housing market Verizon decided the ROI is not there to expand FIOS.

And verizon building out fiber was meant to both upgrade and maintain their network integrity. Fortunately, some people are visionaries and can see the writing on the wall.... that is past a 2 year window.

There isn't always profit in maintenance, but what it does do is assure longtime future profits and revenue without being limited by duct tape and bandaids.
Skippy25

join:2000-09-13
Hazelwood, MO
So your answer to my question is "No, I can't provide you any factual information on what I am spouting out as I am simply guessing at their reasoning."

BTW, ROI does not mean that you have to get all your money back tomorrow, next week, or even next year. Based on your thoughts and management there would have never been a phone / cable network period because the ROI just wasn't suitable.

fiber_man
Things Happen For A Reason
Premium
join:2001-01-27
Port Saint Lucie, FL

government mandate

Way back when AT&T was the only game in town they were required by the government to provide basic service to everywhere regardless of cost. The law of averages was the government's thinking. Since 1984's break-up of AT&T all of those requirements are gone. Hence the so callled cherry picking. They private companies now have they say so as to who they will provide services to.
--
GO NOLES!!

treichhart

join:2006-12-12

Here you go

Here is a story out of ft wayne:
»www.wane.com/dpp/news/business/f···-fios-tv

The Truth

@144.70.2.x

FiOS is leaving the State

I still get letters from Comcast saying Oregon got a 46% rate increase, which we DID NOT. And I've seen Comcast ads first say, "Verizon FiOS is leaving", then "Frontier FiOS is leaving", and now Frontier has a sale on their FiOS three products. Comcast's lying needs to be stopped. They are obviously very fearful of FiOS Technology.

The Truth

@144.70.2.x
Actually Comcast is the one who raised rates this year, not Frontier FiOS TV. What a joke. And this author just propels the lies.

wesm
Premium
join:1999-07-29
Redmond, WA
OK, so Frontier doesn't have a stellar track record. Accepted as asked and answered. On the other hand, the company is mailing out flyers advertising FiOS triple plays, running radio ads, and proactively offering TV upsells when calling customer service. What more does it have to do? They're not going to put out a press release saying "yup, here's our marketing plan for the next 5 years and we absolutely guarantee that everything as it stands right now will be a part of that plan." Neither would Comcast.

In the Puget Sound area, Frontier had the opportunity to opt out of franchise agreements in Kirkland, Redmond, Bothell, and Lynnwood by the end of December, 2011 (as determined by reading their public franchise agreements). Other cities/areas might also work like that; I just got tired of reading 45-page contracts. I personally confirmed with Redmond and Kirkland employees responsible for handling video franchise questions that Frontier both had that right--free of charge, as negotiated into the franchise agreement by Verizon--and Frontier failed to exercise it. In Redmond's case, the employee wrote that "there [was] some worry that [Frontier] would exercise it," but didn't. Why did Frontier fail to opt-out? Who knows? Maybe the Comcast/Verizon LTE deal was leaked to them early and they're staying put to try to wring more money out of the assets Frontier got from Verizon; that's my guess.

I have Frontier FiOS TV and Internet. Both work quite well, and I'm paying $89.99/month on a bundle, which is in line with what I used to pay Verizon when I lived in north Texas. Comcast in this area doesn't even offer 5mbps upload, much less the 25-30mbps upstream I can get with FiOS. Heck, in Redmond, Comcast Sports Northwest is only in standard definition, but on their competitor's TV service it's in HD.
Answer Guy

join:2006-07-28
Grass Lake, MI
So, the fact that they are advertising FiOS again, does that mean they have a new strategy. They just gained a new product and maybe it took them until now to figure out what their real goal for the product line would be. Now, I'm not saying they will place fiber everywhere. However, maybe they have figured out how they will bundle video in with the rest of their customers. This could be good news for all of the other Frontier customers. We might get some good news for our areas.

mikedz4

join:2003-04-14
Weirton, WV

Re: New Direction

How will frontier get the capital to be able to lay fiber in more areas. I mean fiber to the home. Sure they may lay fiber for businesses but other customers?

tjbmmb

join:2009-04-13
Fort Wayne, IN
Click for full size
I've been hearing the radio ads for the last two weeks for Fios triple play for the last 3 weeks. I went to there website too place a order and you cant find FIOS tv anywhere on there website. If you put in the Fort Wayne zip code (46805) it list dish as the only tv options avail for Fort Wayne
Chawk12
Premium
join:2011-12-26
Everett, WA
Reviews:
·Frontier FiOS

Re: No luck ordering it.

Does Frontier of Indiana have their own website? Washington and Oregon have »www.frontierpacificnw.com/ which mentions FIOS triple play.

You have to call in for it however. You cannot order it online.

My understanding is one has to order triple play to avoid the $500 TV installation fee. The only other way to avoid is if one already has an ONT on the side of their house.

I smell

@optonline.net
this is just a hunch!!! It's obvious that Verizon wants out of the Landline business which includes it's copper network and well as the Fios Fiber network. Verizon justs wants to focus on being a wireless provider for itself and being a wholesale wireless provider for all Cable Tv companies, that's why VZW purchased the cable companies wireless spectrum. That deal is now being investigated by the department of justice. When frontier purchased Verizon's landline assets that also included slightly over 100,000 Fios customers. Well Frontier couldn't afford the TV content in turns raised rates and well as charged $1000 installation fee for Fios. Clearly Fios was Frontier red headed step child that it didnt want. They may as well decided to get back involved in the Tv side of things why??? Because I see Frontier buying all the rest of Verizon's landline assets, such as NY/NJ etc.. Because the Government may force VZ to divest those networks to provide wireless service to the cable companies
Bob61571

join:2008-08-08
Washington, IL
Reviews:
·MTCO Communicati..
·DIRECTV
·Frontier Communi..

1 edit

Re: this what I think about Fios TV VZ and Frontier

I remember an interview last year, from a Ft. Wayne Frontier exec, that mentioned that buying FiOS was part of the deal. In the interview context, it made it sound as if it were the "red headed step child".

Will try to find that interview...

Here is the link from DSLR, late Jan 2011

»Re: Exactly!

i smell

@optonline.net
»stopthecap.com/2011/08/16/fronti···ded-dsl/

herro

@comcast.net
I agree that frontiers site isn't saying anything about the fios tv portion, although I live in Washington state so I use the frontier pacific northwest site that is very well maintained and has nice deals as well