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Cisco Backpedals a Little on Cloud Firmware
Cloud Management No Longer Default
by Karl Bode 10:42AM Friday Jul 06 2012
Last week we noted how Cisco rather over enthusiastically pushed an automatic router firmware update that not only required a cloud account to fully manage the router, but whose terms of service indicated all network and Internet activity could be tracked and sold to third parties. The TOS also oddly had users agree to anti-porn and anti-piracy provisions. Cisco's initial response was that people really should just like the firmware, and that despite a TOS that clearly indicated snooping -- they weren't really snooping.

That answer obviously didn't work for annoyed consumers, whose continued pressure appears to have forced Cisco's hand...somewhat. In a new blog post the company says they've changed the firmware so that logging into your router through the cloud is no longer the default management option:
quote:
Cisco Connect Cloud is an optional service that brings additional features to a home network. It is not required to set-up and manage Cisco Linksys EA Series routers. In response to our customers’ concerns, we have simplified the process for opting-out of the Cisco Connect Cloud service and have changed the default setting back to traditional router set-up and management.
Users can head here to roll themselves back to the local management interface.

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topics flat nest 

cork1958
Cork
Premium
join:2000-02-26

Still A**holes!

Still makes them a**holes!!
axus

join:2001-06-18
Washington, DC

Re: Still A**holes!

Cisco and Oracle are two companies you should never trust; unless you have millions of dollars to spend.
HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:6

Re: Still A**holes!

said by axus:

Cisco and Oracle are two companies you should never trust; unless you have millions of dollars to spend.

Should you even trust them if you have millions of dollars to spend?
--
MNSi Internet - »www.mnsi.net

trparky
Android... get back here
Premium,MVM
join:2000-05-24
Cleveland, OH
kudos:4

Re: Still A**holes!

If you ask Google, their answer would be "No".
bdnhsv

join:2012-01-20
Huntsville, AL
It doesn't matter how much money you have to spend - you should still keep your eyes open when dealing with Cisco. In fact, the more money you have to spend on the types of things they sell the more you should research and consider all your options. Cisco is in the business of generating revenue from it's customers and they are VERY good at it. They have also become so large and so dominate that they now can and do influence the markets in which they do business.
djrobsd

join:2002-01-24
San Diego, CA

Re: Still A**holes!

Yeah and they are now looking to dominate the server market with their UCS blade computing platform. It's quite amazing, much better then HP or Dell's. It will be interesting to see how much market share they can grab in the blade market.

fcisler
Premium
join:2004-06-14
Riverhead, NY

Re: Still A**holes!

said by djrobsd:

Yeah and they are now looking to dominate the server market with their UCS blade computing platform. It's quite amazing, much better then HP or Dell's. It will be interesting to see how much market share they can grab in the blade market.

Until you look at the cost of the UCS - then Dell blows it out of the water.
25139889

join:2011-10-25
Toledo, OH
and Google is better?

FLATLINE

join:2007-02-27
Buffalo, NY

Re: Still A**holes!

Your being sarcastic right? You can't possibly be serious because that would mean you know virtually nothing about Google or Cisco which then means you didn't make that stupid post. But you did post. So it must be sarcasm.
25139889

join:2011-10-25
Toledo, OH

Re: Still A**holes!

actually i was being sarcastic. Especially since everyone knows Google is NOT any better with their data collecting,etc.
milkman82

join:2006-06-19
Cleveland, OH
Reviews:
·T-Mobile US
·AT&T U-Verse

Re: Still A**holes!

Yeah, I agree with you about this. Most of these people are going to be users of Google as well. Yet, they seem to have no outrage with Google over its business practice. The data collecting would not bother me. It's the fact Linksys is telling me what I can and can't do with the router.
25139889

join:2011-10-25
Toledo, OH

Re: Still A**holes!

that's why i flash mine. Or i just do it the easy way and buy UBNT.
milkman82

join:2006-06-19
Cleveland, OH
Reviews:
·T-Mobile US
·AT&T U-Verse

Re: Still A**holes!

said by 25139889:

that's why i flash mine. Or i just do it the easy way and buy UBNT.

I thought they just made Wireless adapters?

Metatron2008
Premium
join:2008-09-02
united state
The problem is you can avoid google. If this is your router you can't exactly avoid this unless you rollback or hack the device.
milkman82

join:2006-06-19
Cleveland, OH
Reviews:
·T-Mobile US
·AT&T U-Verse

Re: Still A**holes!

You can avoid both companies Linksys much easier to avoid actually. It's just the fact this was a bomb drop surprise on the users. All this hype will die down eventually and more users will continue to purchase their products. Don't get me wrong I agree with everyone on here how this is poor business practice. However, if your going to get mad at one. You might as well rage at all the major companies that do it.

Ianto Jones

join:2011-01-01
Merchantville, NJ

Still boggles my mind...

I can see a company doing this... like maybe a cable company with their routers/modem.... and not expect, or *know to expect* a ton of backlash.

But a company like Cisco... How they ever thought this would be a good idea and go over well is beyond me. :shrugs:

And the whole idea of changing their TOS is a joke since they can change it right back at any time. (as can any company)

franknalco

join:2005-01-27
Littleton, CO

Re: Still boggles my mind...

The good lawyers at Cisco work on the Enterprise division, the shitheads work Consumer.

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1
Reviews:
·DIRECTV
·Comcast

1 recommendation

Pack Sand Cisco

The fact that they did this to begin with keeps them firmly on my shit list.
I've decided I will NEVER buy another Linksys/Cisco product ever again, nor will I recommend them to friends and family.

I suspect that Cisco would never have backpedaled if angry users had not raised such a stink about their intrusive, privacy-invasive so-called "update" in the first place.
cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:9

Where's the backpedal?

This isn't a backpedal. It's the same bull**** they've been saying from day one... if you don't want Cloud Connect, revert to the older firmware -- and you'll never get any new features or bug fixes. This off-site knowledge base noise is simply the instructions for downgrading your router. (and they conveniently show the UI's from different routers: EA3500 cloud firmware, and then E4200 non-cloud.)

Do they really think their TOS can protect them when they're setting up thousands of illegal wire taps?

odinb

join:2001-11-26
Frisco, TX

Re: Where's the backpedal?

Good thing there is DD-WRT/tomato/OpenWRT etc. available for most Linksys/cisco routers....

»dd-wrt.com/site/index
--

"It is the first responsibility of every citizen to question authority." - Benjamin Franklin

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Re: Where's the backpedal?

said by odinb:

Good thing there is DD-WRT/tomato/OpenWRT etc. available for most Linksys/cisco routers....

»dd-wrt.com/site/index

Assuming your router isn't a "neutered" model.
25139889

join:2011-10-25
Toledo, OH
who is it illegal wire taps? Cookies basically do the same thing. Especially Facebook.
cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:9

Re: Where's the backpedal?

Cisco has a man-in-the-middle to report to them every (non-ssl) URL you visit. (among many other things) And before someone pipes up about ISP netflow collection... netflow only shows with whom you are communicating (by IP), not what you're saying.
25139889

join:2011-10-25
Toledo, OH

Re: Where's the backpedal?

and how is this different from any other company besides Cisco is at your home network? It is basically the same thing. It's no worse than Facebook doing the same- tracking you and then selling the data, Google or any other company. How do you think the NSA gets their information? ATT, Apple and Siri (even before it was put in the iOS,), Facebook and Google along with any router company.

DataRiker
Premium
join:2002-05-19
00000

Re: Where's the backpedal?

This is very much so worse than facebook. Facebook can track what you do on their site. This can potentially give everything you do online up. Everything.

This is so out of the ballpark intrusive if the average layperson was aware they would be fuming.

gballer

@reyrey.net

Hmmm

I'm not sure they realize the damage and lost sales they have done by doing this..

Cisco added to my do not buy or recommend list..
25139889

join:2011-10-25
Toledo, OH

Re: Hmmm

bad PR is better than no PR. Just because a few people on here claim they won't by from their company; others still will.

DataRiker
Premium
join:2002-05-19
00000

Re: Hmmm

said by 25139889:

bad PR is better than no PR. Just because a few people on here claim they won't by from their company; others still will.

I remember hearing the same thing about SOPA passing.

If you think this wont cost CISCO some money your crazy. I will never, ever install another cisco device.

Its nothing for some of the IT people here to install 20+ routers a week for clients.

wa2ibm
Premium
join:2000-10-10
San Jose, CA

**AA's in on this?

I wouldn't surprise me to find out that the Hollywood types had a hand in getting Cisco to put in monitoring and controls on consumer equipment to further their agenda. Why else would you see the p*rn reference in the TOS?
--
- Bill
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: **AA's in on this?

It wouldn't surprise me, either.

What I'm trying to figure out is what they even claim the added benefit of this POS firmware is. It's a ROUTER, for God's sake! Its purpose is to manage your local network and act as a bridge between it and the Internet. That's it. Yes, there are many ways you can do that, which explains all the goodies in DD-WRT and Tomato, but, essentially, this is a local affair. I don't need some cloud service to help me with that. And, after all, if my Internet connection is down, then I can't access the cloud anyway.
BB_Hunter

join:2008-05-16

Re: **AA's in on this?

Cloud based management is primarily geared for larger companies that have IT managers maintaining hundreds of routers, not one router in their local office.
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: **AA's in on this?

Remote management, perhaps, but I still don't see a reason that the management functions need to reside outside of the local network. To me, it's too much of a security risk. In my organization, although we do use hosted services, any service we might use is going to have a thorough security review, and there will be additional signed agreements covering who is responsible for data breaches, both in terms of notification but also for financial liability. And it gets even more complicated when a third party is involved, such as if the service is being hosted by a third party. If we can avoid all this, we will.

FLATLINE

join:2007-02-27
Buffalo, NY

Re: **AA's in on this?

I could be wrong but I believe the benefit to the consumer would have been to setup a smart home. I'm assuming their routers would have been the gateway you dialed into from work to maybe turn up your air conditioning before you got home.

The problem is a smart home can be had without giving up your right to privacy.
funny0

join:2010-12-22

isnt cisco a type a cooking greese

its burns stuff to cook it
oh wait ya sorry but they so similar in how they operate no?

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:5

Re: isnt cisco a type a cooking greese

What?

ropeguru
Premium
join:2001-01-25
Mechanicsville, VA
That would be Crisco.
calathea

join:2001-12-29
Scio, OR

Yay! Finally somebody gets 'backpedal' right!

Most of the time people write 'backpeddle' like they never rode a tricycle before

dauthiatull
Premium
join:2003-08-06
Toronto, ON

conformation

has anyone confirmed that they have restored functionality while not connected to the cloud?
--
a birth certificate is also proof of death, eventually
firedrakes

join:2009-01-29
Arcadia, FL

Re: conformation

ahhaha. well they learn some thing for once

Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:5
shouldn't the subject be spelt "confirmation"?

Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:5

Question still remains....

The question still remains, will Cisco continue to update the classic interface firmware for those who do not want to use the cloud firmware interface?

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1
Reviews:
·DIRECTV
·Comcast

Re: Question still remains....

said by Mike Wolf:

The question still remains, will Cisco continue to update the classic interface firmware for those who do not want to use the cloud firmware interface?

quote:
UPDATE:
Cisco has told us that going forward the automatic update process will accomodate people who prefer the local, browser-based management console over the cloud service. That's good news, as customers who don't want to use Connect Cloud won't have to choose between their current management setup and firmware updates that could be important.

"If a customer chooses to use the Embedded Web UI and selects the Auto-Update feature, Cisco will offer them an update," Cisco said. "Currently the only update we have is for the Cisco Connect Cloud feature set, but in future, we plan to provide updates for the embedded Web UI feature set specifically. The core message is that a customer can/will be able to choose an embedded web UI and Update without having to use CCC.”
»arstechnica.com/gadgets/2012/07/ ··· setting/

Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:5

Re: Question still remains....

Yes but it doesnt answer the question if current customers with current equipment will continue to be updated, or if this only applies for new models sold in the future. For example the EA6500 scheduled to be released in August.
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA

1 edit

What is with the recent cloud fetish anyway?

How well will it work when the internet service is down?