Suddenlink Usage Meters Still Don't Work and Nobody Cares
Unregulated Meters Still Causing Major ProblemsTipped by Gaff
Last October we received early word that cable operator Suddenlink was going to start capping users and charging overages
, a leaked memo highlighting that the effort was only "equitable." After apparently needing some time to get their billing and metering systems in order, Suddenlink started imposing the limits on all users this past Spring. An e-mail sent out to users informed them that to "further enhance your experience, a monthly usage allowance will be put into place for all residential (non-business) Suddenlink Internet accounts" starting this summer.
You can just spend a few minutes perusing our Suddenlink forums
for a quick look at how Suddenlink's efforts are going. There are countless threads popping up where users say their ISP-provided usage meter doesn't match their router logs, or that they were billed for over-usage at times when they weren't even home.
More than a few users are complaining
that the company has even been consuming numerous gigabytes of data during times when they had no power whatsoever due to storms
. Despite the fact that nobody appears to be listening to their complaints, users keep tracking the discrepancies
, and tracking just how inaccurate the meters can be:
So I have been keeping tabs on Suddenlink's usage meter (I think it's a repugnant money grab that needs to be regulated by the state or federal government, but that's neither here nor there) and noticed a gigantic issue a couple of days ago.
For the most part it has been accurate to what my router (WRT54GL running Tomato 1.28) has told me, except for 8/18 where Suddenlink believes I used ~23GB and my router confirms I only used 2.22GB (a difference of 936%).
And also on the 18th, there was a gigantic thunderstorm here that knocked the cable out (both TV and Internet) from around 5:00pm - 11pm. I can only assume that this outage somehow negatively affected their meter and is the source of the problem.
Virtually every ISP we've seen implement meters has had a very hard time measuring usage accurately, yet regulators continue to ignore the problem Consumer advocates have so far avoiding this as an issue that needs championing -- but there's several hundred threads in our forums that prove it certainly does.
I'm sure all 12 customers care well maybe 15 customers
| |skeechanAi OtsukaholicPremiumReviews:
| Simple solution to all billing problems: Statutory penalty for overcharging a customer is 1000X the amount of the error just like a merchant gets 3X the face value of a bad check.|
ISPs would have the problems fixed tomorrow and customers would be checking their bills VERY closely. It doesn't matter that it would be hard for customers to prove...merely the CHANCE that some nerd will do it and get $25K will get them in line.
Imagine...would you speed if the ticket minimum was $100K? No, probably not. $150 it's worth the chance, $100K...it would be ruinous so you don't chance it.
lawsuit I predict a nice beefy class action suit will make this an important issue and will at first make the ISPs try to self-regulate with a not-really-independent standards body to come up with working meters.
This will probably happen before the State governments get involved because so few people understand how the internet data flows and metering work.
The strike against self-regulation is that it would probably still be ineffective because they wouldn't want to open up their network operations methodologies and tactics to any party, no matter how thin the wall between their engineers and the standards body engineers would be. It would still be a matter of "trust us, it's working fine".
Self regulation doesn't work, though.
Really, every customer should get on the phone with their state elected representatives to put pressure on getting regulations passed. More calls from more people over time will make them eventually take notice. Nothing else really will, I think.
DU Meter These customers need to use Hageltech "du meter" and keep busting Suddenlink in overcharging. Nothing embarrasses a company in to action like actionable proof.
| |gatorkramNeed for SpeedPremium
Re: DU Meter
said by axiomatic:The problem with du meter, and programs like it, at least from way back when I was using du meter, it only ran on 1 computer.
These customers need to use Hageltech "du meter" and keep busting Suddenlink in overcharging. Nothing embarrasses a company in to action like actionable proof.
I still think the best advice at this point is custom firmware running on your router. I don't know how many consumer level routers these days have traffic logging in them by default.
What the heck is a GatorKram? »www.gatorkram.com
Re: DU Meter Agreed completely as I use pfSense running off an ESX VM to run the network in my house. I was just trying to suggest something most people have heard of that has a trusted meter.
Re: DU Meter And then you'll suggest next that SL will take your word over their own and refund you the charge for overusage? Being unregulated they can quite literally charge you whatever the hell they want.
Fixing it Buy a cheap REAL Cisco router on ebay (851/871 etc) and configure netflow to log to a computer in your house that runs 24/7. Install PRTG and monitor the traffic across the router, you will get an accurate count at the tap, as all traffic across that router goes to the ISP.
grass roots Since it appears that nothing will be done by the FCC, I would hope that nothing protects these companies from state or local criminal investigation. Tampering or designing a meter that rips off customers is still fraud. NY has successfully gone after many financial services companies. Maybe there is hope that an attorney general in Boston or NY will see going after the big cable company as a winning political stance.