Classy Refreshing. It's bad enough with the disaster, it's another to get bills for damaged equipment. We'll see how Verizon handles this situation.
There is hope for corporate America.
Not to be cynical, but I think they will get comped by FEMA or insurance, but this is first class regardless.
| |NY TelPremium
Re: Dropped Services
said by fifty nine:Yup. Unless it is already built out in your community, Fios will not be coming to a "theater near you" as they say.
Didn't Verizon basically freeze FiOS?
I thought this move by Cablevision was phenomenal irrespective of what motives people think they may or may not have.
This is more than the right thing to do.
| |said by Melody :Couple funny stories...
I've had them in twice to check the box and the problem. It is still unresolved.
Back in 1999, I started seeing weird problems with all the New York stations on Cablevision. This wasn't even though the box, it was happening right on my cable-ready TV and VCR, which indicated that the problem wasn't on my end. I called to complain and they insisted on sending a tech out. He took one look at it and said that there was nothing he could do.
To make a long, long story short, this problem continued on and off for about six months. Each time I called to complain, they acted like this was an unknown problem and wanted to send a tech to my house. It turned out to be a bad transfer link between NY and CT, which was affecting both Cablevision and Comcast. I learned this after talking directly to one of their engineers. Apparently whenever they switched to the backup feed, the problem showed up. I'd call him, they'd switch the feed and everything would be good for a month or so, then it would happen again. It only got fixed permanently after I wrote a letter to the head of Cablevision's engineering department.
Then in 2005, when they switched to all digital for their pay channels, I was seeing more weird problems on all the movie channels. It would happen at least once an hour and was a problem with the box, because switching channels and then switching back, would temporarily fix the problem on that box. Changing the channels somehow reset the box's firmware. Despite numerous calls and mailing a video tape of the problem to Cablevision, this problem went on for over a month.
Re: Maybe I am missing something...
said by CXM_Splicer:Its the fact that they were proactive in it and even offering to waive fees for ruined equipment. Other cable companies, including comcast, will tell the customer to file a claim with their insurance and make it a pain, and then change their mind after the fact when they get bad PR. Cablevision skipped that step.
Cablevision offers to not charge its customers for a service it couldn't deliver and they are commended for it? Very strange situation... I guess so many companies act like total assholes that when one does what they are suppose to do it seems like monumental charity.
I should probably be thanking them too... I don't have Cablevision but all these years they haven't been charging me. Thank you oh gracious Dolans! You are too kind.