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 | | | Re: How to discourage customer complaints Not really, that man is now a Millionare. | |
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| |  LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | Re: How to discourage customer complaints said by ITALIAN926:Not really, that man is now a Millionare.
Yes, but how many people will now be reluctant to go in to a T-Mobile store to complain? 
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A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury. | |
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| | | Reviews:
 ·Verizon FiOS
| Re: How to discourage customer complaints Probably more, a lot of people would gladly role the dice and take a shank to the side for a Million bucks. Perhaps Tmo should now etch a warning into front window glass "entering this store puts you at risk for bodily harm" , You know, like how McDonalds had to put warning labels on all their coffee cups. | |
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| | | | rradina
join:2000-08-08
Chesterfield, MO | Re: How to discourage customer complaints That's a pretty big gamble. If a vital organ is damaged and has to be removed or its function is impaired, this person could have millions of dollars in life-long medical care.
While there are "ambulance chasers", the cost of medical care in this country is seriously expensive. Depending on the misfortune, a person might need a million dollars settlement to cover their medical needs. Every situation is unique and injury lawyers certainly throw out lots of "what ifs" but when common diagnosis techniques cost thousands, and even basic outpatient procedures exceed $10,000, a million doens't go very far.
I don't know how badly the person was burned in the famous McDonald's hot coffee incident but I tend to believe that award was ridiculous. I believe it was a woman and I guess it's possible that her front was seriously scared to the point where she could no longer wear revealing clothing but that seems really extreme. Maybe if she was a model and that seriously impacted her ability to earn money but again, lots of stars have to align. | |
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| | | | |  BF69Premium
join:2004-07-28
Camden, TN | Re: How to discourage customer complaints said by rradina:I don't know how badly the person was burned in the famous McDonald's hot coffee incident 3rd degree requiring skin grafts but hey let's complain about the reward without all the facts.
Not really sure what purpose serving coffee at 190 degrees serves. | |
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| | | | | | | | Re: How to discourage customer complaints said by BF69:said by rradina:I don't know how badly the person was burned in the famous McDonald's hot coffee incident 3rd degree requiring skin grafts but hey let's complain about the reward without all the facts. Not really sure what purpose serving coffee at 190 degrees serves. 190 Degrees is the optimal brewing temp of coffee. As a coffee drinker (many times in the car) I've been spilled my share of HOT coffee. It hurts and you do whatever you have to do to get the hot clothes off the skin. Pull it away, take it off, whatever. I've also burned my mouth more times than I care to admit.
We should not reward stupidity... | |
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| | | | | | | | | Re: How to discourage customer complaints Here we go again...
That particular MickyDs was cited a number of times by the health department for serving the coffee at 200 degrees (12 degrees under boiling), and health regulations limit serving temp to about 160 if I remember correctly, the temp that most people find acceptable.
How does MickyD handle complaints about their coffee being too hot? They start a misinformation campaign about people not understanding that coffee is served HOT. T-Mo could learn from this approach.
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no .sig found, please restart your browser. | |
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| | | | | | | |  DataDocMy avatar looks like me, if I was 2D.Premium
join:2000-05-14
Greenville, NC | Re: How to discourage customer complaints She put the Styrofoam cup between her legs while driving. No "mis-information" there, just stupidity. | |
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| | | | | | | | |  koolman2Premium
join:2002-10-01
Anchorage, AK | Re: How to discourage customer complaints She was parked, attempting to put cream and sugar into her coffee. Stupidity? Perhaps. She still didn't deserve 16% of her body to be burned and require skin grafts and two years of medical treatment for it.
»en.wikipedia.org/wiki/Liebeck_v.···taurants | |
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| | | | | koolman2Premium
join:2002-10-01
Anchorage, AK | »en.wikipedia.org/wiki/Liebeck_v.···taurants
3rd degree burns to 6% of her body and lesser burns to 16% of her body. The coffee was being served at 180-190 degrees Fahrenheit. That temperature is too hot. Sure, brewing temperature is 200, but measure your coffee sometime. Mine comes out in my pour-through at 170. Into my cup it loses some and is between 160-170.
McDonald's offered $800 for her $10,500 medical bills. She sued and tried to settle for current and anticipated future medical costs. McD still refused, so she took it all the way. She won that plus punitive damages.
She required two years of medical treatment to fully recover. The suit was not frivolous. | |
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| | | | | | | Lady was something like 70 who got burned by the coffee and later on a court brought that award way down. | |
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| | | | | | rradina
join:2000-08-08
Chesterfield, MO | Re: How to discourage customer complaints That explains why the burns were so severe and the recovery was so long. Our skin gets thinner as we age. My grandma is 92 and her skin is onion-peel thin. She lives with my mother who has two dogs. She has to be careful to always wear jeans around the dogs. If they jump up and scratch her leg, it shreds her skin. She heals very slowly and it takes months to heal. If she doesn't take antibiotics, it gets infected and it doubles the recovery. | |
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| | | | | tcopePremium
join:2003-05-07
Sandy, UT
kudos:2 | Sorry to side track but what killed McD's in that case was the internal memo's that they increased the temps (above where it was needed) just to keep people from being able to drink it in the building and getting free refills. Yeah, this tends to piss off a jury. It was shown that the temps were increase for this reason, that there was no good reason to have it that hot and that other locations temps were much lower. | |
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| | | | | | Your assumption is that he would get a big payout.
I know I for one, if on a jury, would not hold a company accountable for the stupidity of an employee unless there are documented or witnessed prior events reported to management that they choose to ignore and allowed the person to continue to work there. | |
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| | | | | LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | Re: How to discourage customer complaints said by Skippy25:Your assumption is that he would get a big payout.
I know I for one, if on a jury, would not hold a company accountable for the stupidity of an employee unless there are documented or witnessed prior events reported to management that they choose to ignore and allowed the person to continue to work there.
I agree. Or if the employee was a convicted violent felon that they hired and knew of his past record.
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A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury. | |
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| | | | | tcopePremium
join:2003-05-07
Sandy, UT
kudos:2 | Actually the person's attorney will. They get the company in on it by claiming incorrect hiring practices, improper training, not following training guidelines, etc. That get's TM into the suit. That is all that is needed... an allegation (it will get past any motion to dismiss). At that point TM's only option is to chip in money to settle. | |
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| | | | | hundred of thousands id imagine!!
hoping to get stabbed and get millions and perhaps free internet for life! | |
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| |  skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 | Doctors will get half, the lawyers the other half. Customer gets coupon. Yay! | |
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| | | Reviews:
 ·Frontier Communi..
 ·WildBlue
| Re: How to discourage customer complaints said by skeechan:Doctors will get half, the lawyers the other half. Customer gets coupon. Yay!
Quoted for TRUTH. | |
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| | | | | A coupon for 50% off your next bill upon receiving a second shanking equal or greater to that of the first. | |
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| | | |  dnoyeBFerrous Phallus
join:2000-10-09
Southfield, MI | Re: How to discourage customer complaints LOL! | |
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| | | | Reviews:
 ·Charter
| said by jc100:A coupon for 50% off your next bill upon receiving a second shanking equal or greater to that of the first.
That coupon sucks, I was hoping for a free second shanking!  | |
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| | | | | | | Re: How to discourage customer complaints We're sorry but at this time, we regret to inform you the free second shaking program has been discontinued. It has been replaced with the 50% coupon or a voucher for a beatdown instead. | |
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| | | | | said by ITALIAN926 :
Doctors will get half, the lawyers the other half.
And the IRS will get half. | |
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| | | | skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 | Re: How to discourage customer complaints Don't worry, they're agents for Obamacare now. | |
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| covfam
join:2012-03-05
Black River Falls, WI | they sure that was tmobile and not AT&T or Verizon? :P | |
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| | LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | Re: How to discourage customer complaints said by covfam:they sure that was tmobile and not AT&T or Verizon? :P
Watch the video at the ABC link in the story. Definitely T-Mobile.
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A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury. | |
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| | | covfam
join:2012-03-05
Black River Falls, WI | Re: How to discourage customer complaints guess you missed the :P emote at the nd of my reply  | |
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| | | | LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | Re: How to discourage customer complaints said by covfam:guess you missed the :P emote at the nd of my reply
Yes. It didn't render as a graphic in your post.
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A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury. | |
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| | | | |  antdudeA Ninja AntPremium,VIP
join:2001-03-25
United State
kudos:4
·RoadRunner Cable
| Re: How to discourage customer complaints said by Linklist:said by covfam:guess you missed the :P emote at the nd of my reply
Yes. It didn't render as a graphic in your post. Who needs images? :b | |
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| |  fuziwuziNot born yesterdayPremium
join:2005-07-01
Atlanta, GA | said by covfam:they sure that was tmobile and not AT&T or Verizon?
You can tell it wasn't AT&T because the customer wasn't charged a fee for the knife.
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Teabaggers: Destroying America is Priority #1 | |
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| | |  juilinsandarTexas GoonerPremium
join:2000-07-17
San Benito, TX | Re: How to discourage customer complaints lmfao | |
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| | | | | That one made me belly laugh. | |
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| | | | | lmbo | |
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| | | kamin
join:2003-03-30
Puyallup, WA | Bwahahahaha. That made my night.
They'd charge you a fee if you didn't wash it before handing it back to them, as well as a fee if you did.  | |
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| |  King PDon't blame me. I voted for Ron PaulPremium
join:2004-11-17
Franklin, TN
·Comcast
 ·Vonage
| said by covfam:they sure that was tmobile and not AT&T or Verizon? :P
No, because the video would have had a NSFW tag on it, due to the graphic nature of the injury to customers rear-end.
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My Music blog:
»www.zunetracks.net | |
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| | antdudeA Ninja AntPremium,VIP
join:2001-03-25
United State
kudos:4 | said by covfam:they sure that was tmobile and not AT&T or Verizon? :P
You're missing a word. :P | |
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| | tcopePremium
join:2003-05-07
Sandy, UT
kudos:2 | AT&T and Verizon only bend customers over and... well, you know. They don't shank people. Personally, I think I'd go with the knife in the back. At least it's an easier story to tell friends and family. | |
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|  MikePremium,Mod
join:2000-09-17
Pittsburgh, PA
kudos:1 | It is Philadelphia.
If he ONLY got stabbed I would consider that a win. | |
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| | LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | Re: How to discourage customer complaints said by Mike:It is Philadelphia.
If he ONLY got stabbed I would consider that a win.
Actually, it was in a Philly suburb - Upper Darby.
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A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury. | |
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| | | | | Re: How to discourage customer complaints Doesn't matter. It's all still Philthladelphia. | |
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| Reviews:
·Hargray Cable
| said by Linklist:This could just be a new customer service pgm being tested out to discourage customer complaints in order to reduce customer service costs.
???? That's pretty much how Philly works, very violent place. | |
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| KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | I am not surprised that this happened in Philly. | |
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Reviews:
·Comcast
| Lifetime Customer I suspect that in addition to a couple million that T-mobile will have to pay, the customer will get whatever service T-mobile offers free for the rest of his life for him and his family. His customer record will be flagged with a notation that whatever he wants, he gets. New IPhone every 6 months, no problem, give it to him. | |
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| | | Re: Lifetime Customer If Tmo had the iPhone... | |
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|  LightSPremium
join:2005-12-17
Greenville, TX | Re: I use to be a tmobile customer, just... no lol | |
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|  jmn1207Premium
join:2000-07-19
Ashburn, VA
kudos:1 | Maybe someone stole his sweet roll?  | |
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| | The customer is always... Well, this action symbolizes the mentality of these service providers; The customer is always WRONG! Screw 'em!!! | |
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| | | Re: The customer is always... said by jjeffeory:Well, this action symbolizes the mentality of these service providers; The customer is always WRONG! STAB 'em!!!
Fixed it
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"My weakness is that I care too much" | |
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| | | | Re: The customer is always... Haha! Thanks for the correction! | |
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| | antdudeA Ninja AntPremium,VIP
join:2001-03-25
United State
kudos:4 Reviews:
·RoadRunner Cable
| said by TheHelpful1:said by jjeffeory:Well, this action symbolizes the mentality of these service providers; The customer is always WRONG! STAB 'em!!!
Fixed it Hmm, screwing or stabbing. HMMM! | |
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| | |  Simba7I Void Warranties
join:2003-03-24
Billings, MT | Re: The customer is always... said by antdude:Hmm, screwing or stabbing. HMMM! Hey, some providers will gladly give you both at the same time. | |
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|  Jodokast96Stupid people really piss me off.Premium
join:2005-11-23
Erial, NJ
kudos:2 | said by jjeffeory:Well, this action symbolizes the mentality of these service providers; The customer is always WRONG! Screw Stab 'em!!!
Ah! Too late! | |
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SunnyD
join:2009-03-20
Madison, AL | I spy a new JD Powers category! Sadly, in the wireless industry, once one carrier does it, the rest tend to be "ME TOO!" and quickly jump on the bandwagon.
I fully expect similar services from AT&T, VZW and Sprint before the month is out. | |
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| | | Re: I spy a new JD Powers category! They all do it already.
I havent watched the video, maybe the guy was going to stick it in his rear as the all do and missed. Thus the uproar we are seeing.
Maybe he hadnt been through the full customer service training and didnt quite get it when they were teaching the sticking it to them part. | |
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| | |
1 edit | Re: I spy a new JD Powers category! Giving credence to the motto the city of "Brotha"-ly Love". That's how they roll in the hood. No one act too shocked please. | |
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| | | | | | Re: LOL Popcopy Dave Chapelle is like Chris Rock. It's satire rooted in truth. | |
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| | well that escalated quickly. | |
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| | Legal Question Was the guy with the knife a full time employee, part time employee or a contractor? This may determine liability for T Mobile. Next question is if the location was actually a T Mobile "owned" store or if it was a front for another company. This also may determine liability for T Mobile. | |
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| | | Re: Legal Question They are all going to get sued and then the ones with the deepest pockets will pay up. | |
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| tkdslr
join:2004-04-24
Pompano Beach, FL | Since it occurred within the t-mobile store(employee stabbing victim as went out the door) .. you can bet T-mobile is on the hook, big time. | |
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| | T-Mobile should pick up this medial tab. I hope the guy who got stab goes after T-Mobile. They should pick up his medical tab for this. | |
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| | One, Two..... Run you through
Three, Four - down on the floor
Five, Six - you gonna get sticked
Seven, Eight - don't pay that bill late
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Concentrated power has always been the enemy of liberty - Ronald Reagan | |
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|  AVDRespice, Adspice, ProspicePremium
join:2003-02-06
Onion, NJ
kudos:1 | Re: One, Two..... The customer did not get the memo, in philly, carry a hammer into the store.
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* seek help if having trouble coping
--Standard disclaimers apply.-- | |
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 N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | Aint that just like a customer.... Bring a bill to a knife fight...... | |
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| | Sadly enough... Sad but this guy will probably get nothing b/c Tmobile will not end up having to pay but the employee will be the one responsible. I doubt Tmobile pays their employees well so that knife to the ribs will probably be all he gets. | |
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| tkdslr
join:2004-04-24
Pompano Beach, FL | Re: Sadly enough... I guess you never heard of the common law doctrine of "Respondeat superior"... Look it up. | |
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| | | | Re: Sadly enough... said by tkdslr:I guess you never heard of the common law doctrine of "Respondeat superior"... Look it up.
I did, and I don't think it applies because stabbing a customer wouldn't be considered in the normal scope of employment (unless, perhaps, you're working for the mob). | |
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| | So sad But just another symptom of the lunacy that has spread across this country. You read more and more stories like this every day. Too many rats in too small a cage with two little cheese and the rats start eating each other. I can't see it getting any better anytime soon.
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Isn't it sad that those that raise their right hand and swear "to support and defend the Constitution of the United States of America" are usually the ones most likely to trash it. | |
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| | That'll teach everyone something. It's definitely a good idea to keep your hands to yourself. Just as they teach you in kindergarten. | |
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| | Customers should know... they should always wear all the body armor they can get before going to a store to complain about anything. | |
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| | Customer service I hope the customer gives the gent good marks on the customer survey. Hate to see a young man get sacked for one poor customer survey... | |
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 IowaCowboyWant to go back to IowaPremium
join:2010-10-16
Springfield, MA
·Comcast
 ·Verizon Broadban..
| Pink Slip, then prison I bet getting fired on the spot will be the least of his worries. His new career will be manufacturing license plates in the state prison at 14 cents an hour (which will go to restitution and once that is paid, he can spend it at the commissary). And he'll get free cable tv (that I pay for the privilege of having in my home since I am a law abiding citizen).
I bet the victim will get a nice settlement which will be much higher than the refund he was asking for and his lawyer will get a third of the recovery.
Back when I was in high school, there was a former bus driver who was fired from the city for behaving inappropriately with the passengers. He then had a job selling cell phones at one of those "authorized agent" kiosks at the local mall (before the corporate stores took over and put the authorized agents out of business). | |
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BiggA
join:2005-11-23
EARTH | Considering The quality of the average T-Mobile customer, I'm not really surprised. The staff there probably aren't great either know the customers. | |
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tcopePremium
join:2003-05-07
Sandy, UT
kudos:2 | Call... "If you know his whereabouts you are asked to call the Upper Darby police".
It will cost you twice the minutes on TM, though. I'm sure you can work something out. | |
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Beezel
join:2008-12-15
Las Vegas, NV | CCW FTW I would of loved to see the victim have a CCW and shoot the employee in self defense. | |
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How to discourage customer complaints
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