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CenturyLink Will Ring in New Year With Price Hike
Insists Move is About Providing 'Value'
by Karl Bode 11:17AM Monday Dec 03 2012 Tipped by dsllh See Profile
Several users have written in to note that CenturyLink (formed by the merger of Embarq and CenturyTel) will be imposing a 10% price hike on many DSL customers to ring in the new year. According to the notice being sent to subscribers, the rate hike is part of the company's plan to provide "value" to subscribers. "Our goal at CenturyLink is to provide you with excellent products at a great value. Constantly changing conditions require that we continually evaluated our products, prices and infrastructure," says the notice. "Occasionally our evaluation reveals that we must adjust our rates for some products. that is why the monthly rate for your HSI service will change. Effective January 1, 2013, your rate will increase by 10%."

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cyber610

join:2012-11-27
Honey Brook, PA

greed greed

when will company's learn greed wont get them ahead customers will find ways to lower their bills some how.value to customers ha what a joke what do the customers get nada. but higher prices bad service
TBBroadband

join:2012-10-26
Fremont, OH

Re: greed greed

You could lower your bill all you want but in many areas you have them or sat internet.
cyber610

join:2012-11-27
Honey Brook, PA

Re: greed greed

i guess more money for the CEO's to buy more house's and car's, better yet getting ready to pay higher taxes for the rich

NOCTech75
Premium
join:2009-06-29
Marietta, GA

Re: greed greed

u jelly bro?

Hazy Arc

join:2006-04-10
Greenwood, SC
Reviews:
·CenturyLink
·Embarq Now Centu..

How Nice of Them

Well, as long as they're upping my rate in the name of increasing the "value" of my already craptacular connection, I'm perfectly OK with it.



Honestly, I'm surprised they haven't increased rates sooner. The vast majority of CTL's footprint lies in underserved areas with limited or no competition. Meanwhile, we haven't sniffed a speed increase in years, and I've been battling high latency/low bandwidth for most of the time I've been a customer. Fantastic.
cyber610

join:2012-11-27
Honey Brook, PA

Re: How Nice of Them

no speed increese how nice now thats value
ydoucare

join:2003-03-12
Lafayette, IN
Reviews:
·Frontier Communi..

Not surprising

I'm struggling to find the logic that increasing the price on a service that is absolutely abysmal somehow increases value. It's not like that extra 10% will go into improving their network. Centurylink is the most mismanaged company in the business.
silbaco
Premium
join:2009-08-03
USA

1 edit

Re: Not surprising

said by ydoucare:

I'm struggling to find the logic that increasing the price on a service that is absolutely abysmal somehow increases value. It's not like that extra 10% will go into improving their network. Centurylink is the most mismanaged company in the business.

It´s a great cover up for ¨we have too much debt and need to raise prices so we can pay it off because we bit off more than we could chew when we bought Quest.¨

wdoa

join:2001-10-16
Spencer, MA

let's all sing

gouge gouge gouge, gouge gouge gouge, gouging all the way, oh what fun it is to screw our customers every day, hey!

Humpedbycomc

@fgcu.edu

Re: let's all sing

hey....that's the comcast theme song too!
travisdh1

join:2007-10-20
Wooster, OH

Value?

Thank you for the decreased value of my dollar for the same service. Why do you seem to think that works the opposite way CenturyLink?
Technicholas
Premium
join:2010-11-11
Winterset, IA
Reviews:
·Mediacom
·CenturyLink

Right...

Our goal at CenturyLink is to provide you with excellent products at a great value. YEAH RIGHT

I have been on the same speed for YEARS and no upgrades, several outages, slowdowns high latency. CenturyLink this 10% better make your services better.
15444104
Premium
join:2012-06-11

Re: Right...

Don't you just know that who ever wrote that piece of BS copy about "providing our customers with "value" must have been laughing as he penned it.

I mean hopefully some CenturyLink customers will "call them on this nonsensical piece of double speak" right?

I would.
rmdir

join:2003-03-13
Chicago, IL

Re: Right...

From the sound of the national news, I guess Boehner and Obama can say they are going to be providing "value" in January.

Bill Neilson
Premium
join:2009-07-08
Arlington, VA

All customers should call CenturyLink and fight

with them about it. I thought I could only do this with DirecTV hikes but having had Verizon & AT&T, I called and fought against almost all hikes and eventually got compensated something for it...usually an amount that just about covered the increase.

Now, I did not always do this because I did not mind paying more a few times when I felt like the actual product improved since the previous price hike.

But, that is rare.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

spending on upgrades? pitiful!

what a disgrace for this company!
How about a price increase for next year.. to rip you off a little more!?!?

»www.youtube.com/watch?v=CUp9CXcw_-4
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

What about 3 yr price guarantee?

Has this story actually been verified or is it just a rumor? It seems odd since they are advertising a 3 yr price guarantee here in the Phoenix area.
CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

Rates will not increase

IMPORTANT INFORMATION REGARDING
YOUR CENTURYLINK HIGH-SPEED INTERNET RATES
We recently sent you a notification announcing a rate increase to your High Speed Internet service. That notification was sent in error, and in fact, your HSI rates will not change effective January 1, 2013. We apologize for this error and any confusion it may have caused you. Our goal at CenturyLink is to provide you with the best possible customer service. If you have any questions regarding your rate or service, please give us a call at the customer service number located on your monthly bill. Thank you for choosing CenturyLink Business for your communication needs.

Steph Lake
Social Media Team Lead
Customer Advocacy Group
TalkToUs@CenturyLink.com
Kalt

join:2012-04-10
Springfield, MO

Re: Rates will not increase

That's funny, because I work for a CLEC and one of our business customers who also has some services with CenturyLink received a written letter regarding a 10% increase in their rates.

Something is going on over there. Why would you erroneously send out an email for a rate increase unless you were planning on increasing rates? That letter had to exist somewhere for some reason...

arnie5225

@suddenlink.net

This should do away with thier remaining phone customers..

Seems like a strange way to hang on to the few remaining home phone users already questioning why they have land line phones when making most of their calls on cell phones anyway. If this is true, it will probably make up my mind finally.

carpetshark3
Premium
join:2004-02-12
Idledale, CO

Centurylink

Suspect they are trying to get rid of those who won't bundle?

OTA TV is OK by me, and I prefer TMO cell service to a central phone system.

RWSI

join:2012-11-27
Albuquerque, NM

Going broke?

The writing is on the wall. CenturyLink can't keep spending money and keep loosing
customers.

Pots customers are going away to other and better technologies.

One day someone has to admit that obsolete ideas must evolve or die. Copper lines have reached the end of life and someone needs to admit it.

ATT is moving their services to UVerse to keep up with technology.
Rob_
Premium
join:2008-07-16
Mary Esther, FL
kudos:1

Re: Going broke?

They suck anyway..

MountainMan

@qwest.net

Doesn't surprise me.

Since their big ploy the last two years has been "Sell internet at $19.95/mo !-IF-! bundled with $28.90-with-tax/mo old-fashioned phone service." (Or, whatever it is now. Colorado regulators recently allowed them to hike the price about $3/mo.)
genzoulv

join:2004-10-05
Las Vegas, NV

Cancel your service..

And join the year of 2012 and get cablemodem. DSL is garbage. I live in a nice area and they can't even offer me anything faster over 3 meg DSL. They suck. Maybe if enough people cancel they'll actually care more about upgrading their infrastructure, so the city can actually get their true high speeds.