 
Hall
Premium,MVM
join:2000-04-28
Dayton, OH | Please.... Please, not another one of these stories.... | |
|
 | 
P Ness
You'Ve Forgotten 9-11 Already
Premium
join:2001-08-29
Cromwell, CT
clubs: 
| Re: Please.... said by Hall  :Please, not another one of these stories.... try reading it.
its not "another" its a sprint mistake
--
www.stopfcc.comI do not think the government needs to restrict free speech especially on a device that has an off knob. | |
|
| | 
TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
 ·Comcast
| Re: Please.... said by P Ness :said by Hall :Please, not another one of these stories.... try reading it. its not "another" its a sprint mistake So what. It gets corrected. End of story.
--
Internet News
My BLOG
My Web Page
| |
|
| | | 
TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ
 ·Sprint Broadband D..
| Re: Please.... In the meantime, the billed customer gets to freak out and go through The Tortures of The Damned, to get this mistake rectified.
If this mistake in billing, regarding Sprint, was an isolated occurrence, then I would agree with you that it is trivial. But it is not and it is not, so I don't.
Accuracy in billing is the one place where regular interaction, between customer and company, and that leads to customer satisfaction takes place. It is not unreasonable to expect that the company would get it right. Sadly for Sprint, such accuracy seems to be beyond them. | |
|
| | | | jester121
join:2003-08-09
Lake Zurich, IL | Re: Please.... Things that happen all the time aren't news, and Sprint manages to send out millions of correct bills each month.
You have quite the flair for the dramatic. Tortures of the Damned for a cell phone bill? | |
|
| | | | |
TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ | Re: Please.... Ever been in a billing dispute? | |
|
| | | | | | jester121
join:2003-08-09
Lake Zurich, IL
 ·ViaTalk
| Re: Please.... said by TScheisskopf :Ever been in a billing dispute? Sure, even with Sprint. It was fixed promptly and didn't happen again.
You'll be shocked to learn I didn't report it to the Consumerist, and was able to handle the problem myself. Like a big boy. | |
|
| | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Please.... Same here... I've had a couple of billing issues with Sprint/Nextel.. each one handled PROMPTLY.. with a smile in their voice.. and with out any hassle.
Some people just have a general desire to be victims.. usually a sign of no life.
I'm not going to say that there aren't times where some people have hard times getting small disputes handled, HOWEVER, a multi-thousand dollar mistake... um - no brainer. | |
|
| | | | | | | 
cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN | I believe the correct knee jerk reaction would be to threaten a lawsuit. How dare you try to resolve the issue on your own. | |
|
| | | | | | PamelaTS
join:2004-04-20
Dallas, TX
| Exactly billing disputes can be a nightmare. Sometimes tossed into collection other services being turned off. And then there's the issue of being in collection on credit report which if it happens at an inopportune time can cost loans on car, house or even cost a job! | |
|
| | | | | | 
joako
Premium
join:2000-09-07
Gainesville, FL
| said by TScheisskopf :Ever been in a billing dispute? Sprint said that I called my bank and disputed the charges for my bill (which I did not) and I spent 3 months trying to sort it out. My phone was shut off twice during this ordeal.
And the worst part is Sprint fixed it as a "courtesy" to me like if I didn't deserve them fixing their mistake.
--
Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir | |
|
| | | | | 
KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | You try getting a $14,000 bill. | |
|
| | | | | 
Yaco
Yaco
Premium
join:2001-10-13
Allendale, NJ
 ·Verizon FIOS
| said by jester121 :Things that happen all the time aren't news, and Sprint manages to send out millions of correct bills each month. You have quite the flair for the dramatic. Tortures of the Damned for a cell phone bill? Hi,
Until you have it happen to you please refrain from judgment. I had! While I had it corrected, take an extra 2-4 hours out of your already busy day to talk to them to correct it.Then find out that it happens again the next month for another 10 months.
Thx
Lee
| |
|
| | | | dtow
join:2001-09-20
Atkins, IA
| I used to belong to Sprint but left them and moved to Verizon because of the billing mistakes every single month. Since moving to Verizon, I've not had any problems and that's been many years now. Few a while we belonged to a plan that charged no roaming as long as you were in there network or one that worked with Verizon. Then we went to Florida with the motor home. For a while we were in a non Verizon area and roaming charges were accumulating. My daughter racked up over $200 dollars on her line. My wife's line and mine were not used much an really didn't rack anything up. When we returned to the Midwest (home) and I found out about the bill. I called Verizon, they wiped every cent off my daughters line. They've been great, no mater what. I now use them with my Motorola Q and have two other lines. Unlimited internet and no roaming and no roaming any where now. Can't remember the names of the plans off hand. | |
|
| | | | | 
tc1uscg
join:2005-03-09
Saint Clair Shores, MI
·Comcast
·WOW Internet and C..
 ·VoiceEclipse
| Re: Please.... said by dtow :I used to belong to Sprint but left them and moved to Verizon because of the billing mistakes every single month. Since moving to Verizon, I've not had any problems and that's been many years now. Few a while we belonged to a plan that charged no roaming as long as you were in there network or one that worked with Verizon. Then we went to Florida with the motor home. For a while we were in a non Verizon area and roaming charges were accumulating. My daughter racked up over $200 dollars on her line. My wife's line and mine were not used much an really didn't rack anything up. When we returned to the Midwest (home) and I found out about the bill. I called Verizon, they wiped every cent off my daughters line. They've been great, no mater what. I now use them with my Motorola Q and have two other lines. Unlimited internet and no roaming and no roaming any where now. Can't remember the names of the plans off hand. I'm a little confused. Your kid racked up 200.00 for use in a non-network area but you and the wife did use your phone much so you didn't rack anything up. How did that happen? If you used your phones, rather for 1 minute or 100 minutes in a non network area, VZW will charge you. SO either they did or they didn't? Sounds like they really hosed you up and I would be worried about using them in other areas. I have Sprint and travel (motorhome too). Never have charges for roaming (it's part of the plan). I know people with VZ and I hear billing nightmares all the time. Trying dumping a shared phone that's at the end of it's term. A family member did, VZW tried to tell them they had to pay a ETF because the other phones were still active so they couldn't cancel a phone from that contract. The other phones were anywhere from 18months to over 24 (4 all together). After 2 billing cycles, late fees (he refused to pay for the phone (it wasn't getting used) that he tried to cancel). It took 2 months for him to get credit and guess what? They told him "we will do this for you this time, but next time, we won't". Same Zebra, just different order of stripes. VZW, AT&T, none of them are any better then Sprint. Sounds the like the lady was a dummy and didn't deserve a phone. Sprint should have shut her down, and sent her packing over to VZW..  | |
|
| | | | |
| | | NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
·Verizon FIOS
| said by TK Junk Mail :said by P Ness :said by Hall :Please, not another one of these stories.... try reading it. its not "another" its a sprint mistake So what. It gets corrected. End of story. Exactly - just like that guy Matt who complained about Verizon, after ignoring numerous return phone calls from them. These people are passive aggressive numbnutz jerks. | |
|
| | | |
| | | |
TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast
edit:
January 1st, @06:37PM
| Re: Please.... said by fatness :said by TK Junk Mail :So what. It gets corrected. End of story. I missed the part where it was corrected. When did that happen? gets = future tense, meaning it will be corrected
got = past tense, which I didn't use.
--
Internet News
My BLOG
My Web Page
| |
|
| | | | | 
fatness
subtle
Janitor
join:2000-11-17
fishing | Re: Please.... "End of story" = when it has been resolved, which has not occurred so far. | |
|
| | | | | zaldy
join:2007-12-07 | I thought
Got = Past tense
Gets = Present tense
Get = Future tense
I think the proper sentence should be "It will get corrected"
Plus it says End of Story meaning thats it...end of story. | |
|
| stevek1949
join:2002-11-13
Virginia Beach, VA | ....And another chance to berate Verizon that has nothing to do with this story. | |
|
| | |
| 
koam
Democrat 4 McCainPalin -Country First.
Premium
join:2000-08-16
Pink Pecker
clubs: | another billing error story? c'mon. | |
|
| Ulmo
join:2005-09-22
San Jose, CA
·Comcast
·SONIC.NET
| said by Hall :Please, not another one of these stories.... I like it. It's at least humorous. Not posting it just because other posters are concerned that the truth might hurt is also a bad reason not to post it.
Having said those two facts, I do not doubt that it is appropriate to guage any story for its real position, which we end up doing anyway despite and because of all the disagreement about it being talked about in the first place. | |
|
major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Mission Viejo, CA
clubs:
| Another day another corporate clusterfuck sites like the Consumerist have companies shitting in their collective drawers. The worst possible thing to happen to SOP customer service is bad PR. The Net makes spreading the word possible all that much faster. I can't wait to see what Sprint comes up with as an excuse for this incident. | |
|
| jester121
join:2003-08-09
Lake Zurich, IL
·ViaTalk
| Re: Another day another corporate clusterfuck Not even a little bit.
Sites like the Consumerist aren't any big deal any more. Prospective customers with access to Google can find horror stories about every single company that sells anything.
If AT&T, Tmo, Sprint, Verizon, Cell One, Alltel, and every other provider has negative feedback out there, do you think people are going to ditch their mobile phone? Not hardly. The ones Sprint pisses off will go to AT&T, and some of AT&T's screwed customers will end up at Sprint, by default.
It's no wonder customer service has gone downhill lately -- there's no money to be made in it. Treat every customer with mediocrity and each company will end up with their share. | |
|
| |
major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Mission Viejo, CA
clubs:
| Re: Another day another corporate clusterfuck said by jester121 :If AT&T, Tmo, Sprint, Verizon, Cell One, Alltel, and every other provider has negative feedback out there, do you think people are going to ditch their mobile phone? Not hardly. The ones Sprint pisses off will go to AT&T, and some of AT&T's screwed customers will end up at Sprint, by default. [...] Only those who are slaves to their mobile phones disregard negative feedback and continue to keep service. Contrary to popular urban mythology, if you aren't emergency personnel/First Responder, then you can live without your cell phone.
--
The Toll
Let's Go Flyers!
| |
|
| | | jester121
join:2003-08-09
Lake Zurich, IL
·ViaTalk
| Re: Another day another corporate clusterfuck said by major marco :said by jester121 :If AT&T, Tmo, Sprint, Verizon, Cell One, Alltel, and every other provider has negative feedback out there, do you think people are going to ditch their mobile phone? Not hardly. The ones Sprint pisses off will go to AT&T, and some of AT&T's screwed customers will end up at Sprint, by default. [...] Only those who are slaves to their mobile phones disregard negative feedback and continue to keep service. Contrary to popular urban mythology, if you aren't emergency personnel/First Responder, then you can live without your cell phone. Yeah, I see more and more people every day walking around without a cell phone 
It's not a question of living without it; it's a case of diminished expectations. | |
|
| | | | 
Hambone
Hambone
join:2007-08-11
North Hollywood, CA | Re: Another day another corporate clusterfuck European studies have prov en cell phones cause tumors. | |
|
| | | | | |
| | | | | |
Hambone
Hambone
join:2007-08-11
North Hollywood, CA
·Sprint Broadband D..
| Re: Another day another corporate clusterfuck
Heavy Cell Phone Use Boosts Tumor Risk: Study
Regular use of cell phones for more than 22 hours a month increases a person's risk of developing a parotid gland tumor by about 50 percent, according to an Israeli study published in theAmerican Journal of Epidemiology.
The parotid gland is located near the ear. The study said the tumor risk was even greater among people who always put the phone to the same ear, who didn't use hands-free devices, or who lived in rural areas,Agence France-Pressereported.
For this study, the researchers looked at cases of 402 benign and 58 malignant parotid gland tumors diagnosed in people age 18 or older in Israel from 2001-2003.
"Analysis restricted to regular users or to conditions that may yield higher levels of exposure (eg. heavy use in rural areas) showed consistently elevated risks," according to an abstract of the study,AFPreported.
They don't manufacture cell phones in Israel! | |
|
| | | | | mdmathis6
join:2001-10-15
Midlothian, VA
| The Eupean studies only proved that some Europeans might be more suseptible to cell phone cancer...whether or not they have correlated it with increased Islamist immigration rates and high socialist taxation rates remains to be seen...but we all know the real truth..."BUSH'S FAULT"!(sarcasm on) | |
|
| | | | | |
Hambone
Hambone
join:2007-08-11
North Hollywood, CA
·Sprint Broadband D..
| Re: Another day another corporate clusterfuck I think the proof of the pudding is in the fact that those who always placed the phone by the same ear were at a greater risk of parotid tumors. Remember signal strength is a function of the square of the distance and that ol' cell phone is up there -- right smack against your ear.
Over the years I've noticed studies from Scandanavia which highlighted the health dangers of the cell phone. These articles get little play in our press and, except for the Drudge Report I would have missed this Washington Post article, too. To my knowledge there has never been a third-party funded study which concluded that cellular telephones are safe.
»www.washingtonpost.com/wp-dyn/co···3_2.html
One has to realize that cell phones operate in the portion of the electromagnetic spectrum close to the frequency of microwave ovens. The ovens are known for their propensity to leak. That, of course, is why we are chided to stand at least six feet away from an operating microwave oven. Although the leakage from an oven may initially be at much higher signal strength, that little ol' square of the distance rule is going to favor the up against your ear cell phone every single time. Children, having smaller heads with a presumably thinner, less dense bone structure would appear to be especially susceptible.
Here's a chart of the frequencies involved.
»www.microwaves101.com/encycloped···ency.cfm
Being an electronic tech I have always heard the rumor that HAM Radio Aficionados had a higher incidence of cancer. Whether that is just an electronic wives tale or not I don't know. But... if one approaches analysis relying simply on physics it does seem to make some sense. I can verify that there are restrictions placed on those who are working around radars -- but now we are dealing with really large amounts of energy -- energy enough to render one sterile. The DEW Line techs always told me: “if you begin to feel warmth it’s time to move”.
One last comment: On the chart you will notice an unassigned gap between FM Radio at 108 MHz and VHF Television channel seven at 174MHz. This was intentionally left unallocated when it was determined that RF at about 150 MHz could interfere with human brain functions. Let us hope Google doesn’t lease it!
HAPPY NEW YEAR, EVERYONE! | |
|
| | | Ulmo
join:2005-09-22
San Jose, CA
·Comcast
·SONIC.NET
| said by major marco :Only those who are slaves to their mobile phones disregard negative feedback and continue to keep service. Contrary to popular urban mythology, if you aren't emergency personnel/First Responder, then you can live without your cell phone. Here here. I allowed my expensive radio bill to be diminished on my bill priority list when my budget got wacked by a corrupt corporation. Part of the problem was I never have earned enough to build up a warchest to deal with problems like that, and the disablement fee was one that I couldn't afford. The radio services were definately useful, but unaffordable, so I kept deluding myself into thinking I might be able to make it to term. Anyway, once service was disconnected, I found living without radios much more difficult but very possible. It is easiest at times I have a job: if I already work, I don't need a cell phone at all.
Now, if I was trying to look for work and have affairs on the side, then I'd definately need a cell phone. (I got a temp cell recently due to a need for work right now, but I could just sit at home half the time next to my POTS too, and do callbacks, and have an answering machine too.) Phones used to have no answering machine. That means you weren't required to answer it whenever it rang. Life does not require radio phones. As a competitive disadvantage, it can be a determinating factor, but that's only at particular parts of your job and life; the rest of the time, it's wholy unnecessary. I think that's why they like terming us so we don't turn it off when it isn't useful. | |
|
| | Shoreline
Your Freedom Fries Are Stale
join:2003-09-29
Santa Clara, CA
| said by jester121 :Not even a little bit. Sites like the Consumerist aren't any big deal any more. Prospective customers with access to Google can find horror stories about every single company that sells anything. If AT&T, Tmo, Sprint, Verizon, Cell One, Alltel, and every other provider has negative feedback out there, do you think people are going to ditch their mobile phone? Not hardly. The ones Sprint pisses off will go to AT&T, and some of AT&T's screwed customers will end up at Sprint, by default. It's no wonder customer service has gone downhill lately -- there's no money to be made in it. Treat every customer with mediocrity and each company will end up with their share. That's probably because in most markets (particularly on internet, TV, phone) there is no competition, otherwise companies treating their customers like crap (or violating their rights) would have gone out of business ages ago. | |
|
| | | jester121
join:2003-08-09
Lake Zurich, IL
·ViaTalk
| Re: Another day another corporate clusterfuck said by Shoreline :That's probably because in most markets (particularly on internet, TV, phone) there is no competition, otherwise companies treating their customers like crap (or violating their rights) would have gone out of business ages ago. The difference is that so many things are commodities these days. Cell phone service is cell phone service, when it comes right down to it. There's plenty of competition -- it's just that companies have wised up enough to know that no, the customer is NOT always right; in fact customers are often wrong, and sometimes the best thing to do is to fire them (as Sprint did a few years ago; Karl covered it ad nauseum here on BBR news). Losing some customers doesn't matter because your competitors are going to screw over some too, and they'll end up your customers. | |
|
| | 
BIGMIKE
"I do not know with what weapons World W
Premium
join:2002-06-07
Westminster, CA
| said by jester121 :Not even a little bit. Sites like the Consumerist aren't any big deal any more. Prospective customers with access to Google can find horror stories about every single company that sells anything. If AT&T, Tmo, Sprint, Verizon, Cell One, Alltel, and every other provider has negative feedback out there, do you think people are going to ditch their mobile phone? Not hardly. The ones Sprint pisses off will go to AT&T, and some of AT&T's screwed customers will end up at Sprint, by default. It's no wonder customer service has gone downhill lately -- there's no money to be made in it. Treat every customer with mediocrity and each company will end up with their share. Web Results 1 - 10 of about 236,000 for my cell phone service sucks. (0.07 seconds
»www.google.com/search?hl=en&q=+m···G=Search | |
|
| 
Steve
Security is inefficient
Consultant
join:2001-03-10
Tustin, CA
| said by major marco : I can't wait to see what Sprint comes up with as an excuse for this incident. The real mark of the service is not the mistake, but how they deal with it.
Even with huge companies, crap happens, and there is a big difference between a mistake that gets fixed quickly with one phone call, and one that requires the consumer to get the PUC and/or the press involved.
If the former, then this is a big deal over nothing.
Steve
--
Stephen J. Friedl | Unix Wizard | Microsoft Security MVP | Tustin, California USA | my web site | |
|
Data Phone User
@insightns.com
| WTF Even though it is a repeat story, it seems that the phone companies are going to have to find a way to fix this problem. How many stories like this never make it to print?
Make it unlimited for $XX.XX and be done with the stratospheric charges. It's absurd. | |
|
|
See 17 replies to this post |
|
ninjatutle
join:2006-01-02
San Ramon, CA | Ditz "My name is Krystyl"
What kind of phony name is that? Shes blond too so go figure. | |
|
| 
entropy1
Premium
join:2002-09-25 | Re: Ditz That's not blond. That's bleach. Us real blonds resent that remark. :P Heh. | |
|
entropy1
Premium
join:2002-09-25
·Comcast
·Sprint Mobile Broa..
| Whoa! That Nose! Man. That chick has a honker almost as big as her Sprint bill. I love Sprint and everyone I know who has it gets great speeds unless their computer or location is crap. Whatever. It's funny, nonetheless; especially with that freaky looking nose girl. | |
|
| |
| |
entropy1
Premium
join:2002-09-25 | Re: Whoa! That Nose! You're wrong. I'm female but I have a husband and highly gifted son to worry about. I just think she's freaky looking. I can easily tell if a chick is hot or not. Heck, I'd be more likely to ask her how much than to be jealous if she were hot. | |
|
| ender7074
join:2006-11-21
Saint Louis, MO | Yah shes kinda creepy lookin. That nose is horrible. She should take the extra 14k shes saving and get some work done.... | |
|
| 
rawgerz
In Debt we trust
Premium
join:2004-10-03
Grove City, PA | She looks like a Jewish Paris Hilton? | |
|
| |
entropy1
Premium
join:2002-09-25 | Re: Whoa! That Nose! Hahahahahahahaha! That's awesome. | |
|
SYNACK
Just Firewall It
Premium,Mod
join:2001-03-05
Venice, CA
·Comcast Formerly ..
Host:
Networking
Virtual Private Ne..
Netgear
ZyXEL
| Sounds fishy Quote from the video: "The reason I signed up for sprint is to go mobile ... and allow my viewers (plural!) to see what I am doing".
Was she hosting a webcam off that service???? 
Anyone want to do the math on how many MB $14'000 will buy, and what you would need to do to burn it within days at "dialup" speeds?
Of course prominently linking to a hosting site and to her portfolio makes this look more like a marketing campaign than anything else. | |
|
| xirian
Premium
join:2003-01-26
Beacon, NY | Re: Sounds fishy ~456MB | |
|
| |
| | 
Tweak
Premium
join:2002-06-08
Oklahoma City, OK | Re: Sounds fishy She is friends with the iphone girl "Justine" she mentions it on the credits for her video. I think she is trying to boost her modeling career. | |
|
| Joe12345678
join:2003-07-22
Des Plaines, IL
| or maybe the plan was messed up on her account and she was is dial up mode not the data network mode. As she was only getting 14k.
so she may have a data + phone min change.
Also part of that bill may aslo be the cost of the data cards.
also at 0.03 a k is 1024*0.03 is $30.72 a meg. | |
|
| | |
$14,000 Sprint Bill
