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DSLMonster.com a Scam
Owner fled, users bilked, investigation started

If you remember back on December 18th we raised the warning flag concerning a DSL provider known as DSLMonster.com, who's business stank of illegitimacy. With a website made up of plagiarized portions of other providers terms of service, and a qualification system that claimed it could provide service to locations like "the dark side of the moon", it appeared to be a scam waiting to happen.

We spoke to detective Rob Shelton of the Carlsbad police department at length, and it appears that the folks at DSLMonster.com have made quite a list of enemies in the area, and are under investigation by the Carlsbad police for a $40,000-$100,000 scam.

According to detective Shelton, as many as 250 customers were double and triple billed, without a single one receiving so much as a minute of DSL service. Local area advertisers were also out of luck, as checks from Mr. Dyer repeatedly bounced. Employees felt the sting as well, scammed out of thousands of dollars.

It wasn't hard to predict. The original website had completely plagiarized the Earthlink terms of service, including the offer of a free version of Zone Alarm Pro for new customers (We called and confirmed that DSLMonster had no such agreement with ZoneLabs back when we originally questioned the website's validity).

The qualification tool on the DSLMonster website qualified everything thrown its way. When we originally brought this up, the surrounding "noise" forced DSLMonster's host to suspend the website until they could provide a valid D.U.N.S. number for the business, which supposedly, they had. Employees for DSLMonster adamantly denied that anything was amiss.

As it turns out, our scrutiny only helped to improve the scam, as our users nitpicking of the sites inconsistencies provided a template for DSLMonster to author a more convincing website that would appear a month later and would lead to more bilked customers.

Detective Shelton informed us that he believes Dyer has fled the area. Dyer supposedly had a New Jersey driver's license, but New Jersey law prohibits releasing the photo. Detective Shelton has asked that if any employee or customer has a photo of Dyer, to please contact him at either RSHEL@CI.carlsbad.ca.us or call him at 760-931-2147. A complete list of contact numbers can be found at the Carlsbad police department's website.

He has also requested that any employees or customers who were scammed by DSLMonster or Corey Dyer, to please provide him with written testimony of your experience, including checks, bills, credit card statements, or any other documentation.

According to the employees of DSLMonster, many of whom seemed to have legitimate DSL industry experience, they claim they were completely unaware of Mr. Dyer's plans, though since the company never provided a single DSL connection and was triple billing most of their customers, they probably should have been.

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bobble4
Hungry
join:2000-08-11
home

bobble4

Member

Let's get 'em

Let's find that SOB and put his behind in jail! Let's help rid this guy from out society.

MexiCubAZ
join:2000-06-09
Phoenix, AZ

MexiCubAZ

Member

Re: Let's get 'em

Is this any different that the ENRON mess.. yet these guys stole only a few grand wile the ENRON guys stole millions.. hell billions.. and you will never see them behind bars.

.... so I still hope they catch him!

CitizenX9
join:2002-01-09
Longview, TX

CitizenX9

Member

Re: Let's get 'em

Most people fail to see the difference between Enron and situations like this. Enron made it's company seem much more prosperous than it actually was and told its employees to buy stocks when they knew they were going bankrupt. Though these things may be extremely immoral, i'm not quite sure they are covered in the law. DSLMonster.com, however, was selling a product it didn't have, basically stealing. Though both Enron and DSLMonster.com both stole in different ways, Enron may get off because it stole in a way not covered by the law. Deception isn't a crime in some cases.

Copzilla$
Mmm... Donuts
join:2000-10-10
Friendswood, TX

Copzilla$

Member

Re: Let's get 'em

What Enron did was very much illegal. If not, there would be no reason to shred documents. Enron and Arthur Anderson committed a whole gamut of SEC violations.

AProgrammer
@aklm.com

AProgrammer

Anon

Re: Let's get 'em

Only one thing to say: It's called theft by fraud.

The DSLMonster outright lied. ENRON lied by omission. Personaly, I see one as worse than the other. This is not to say one is /good/, though.

stilwebm
@dialup.mindspring.co

stilwebm to Copzilla$

Anon

to Copzilla$
Enron and Anderson shredded documents to minimize damages from civil lawsuits, not criminal charges. And SEC regulation violations result in civil penalties, not criminal ones, as long as they aren't fraudulent. But they will likely find fraudulent activity and file some criminal charges, but not enough to counter the full scope of the problem.

Copzilla$
Mmm... Donuts
join:2000-10-10
Friendswood, TX

Copzilla$

Member

Re: Let's get 'em

Enron and Anderson were involved in a gigantic Ponzi scheme. They were very much involved in criminal activity. SEC violations are typically directly associated with fraud, although the SEC enforcement branch pursues civil remedy. Shredding documents to destroy evidence is also very much criminal.

Those guys need to be in prison. Skilling, Lay, Fastow, Duncan, all of them... They all were players in the biggest con game ever hatched, and either directly played or withheld information in order to profit.

SAM Hunter$
join:2001-05-11
USA

SAM Hunter$

Member

Re: Let's get 'em

said by Copzilla:
Those guys need to be in prison. Skilling, Lay, Fastow, Duncan, all of them... They all were players in the biggest con game ever hatched, and either directly played or withheld information in order to profit.
Your statement touches the nexus of the the solution to dramatically reducing corporate crime or criminal activity. As long as corporate officers and executive management are permitted to knowingly condone and permit illegal activities by their corporations and not be held individually criminally liable, nothing will change. They need to be prosecuted and if convicted serve time and make financial restitution.
bpd1069
join:1999-12-22
Hershey, PA

bpd1069 to CitizenX9

Member

to CitizenX9
A publicly held company cannot advise its employee's to invest all of their 401K pension funds in one place, namely their employers stock. What Enron did was ILLEGAL plan and simple.

Copzilla$
Mmm... Donuts
join:2000-10-10
Friendswood, TX

Copzilla$

Member

Re: Let's get 'em

Click for full size
This is what really happened...

shortckt
Watchen Das Blinken Lights
Premium Member
join:2000-12-05
Tenant Hell

shortckt

Premium Member

Re: Let's get 'em

This would be funny as hell if it weren't so serious!

thumbs up!

TZi
join:2001-07-05
Miami Beach, FL

TZi

Member

Re: Let's get 'em

Just think, if the arthur andersen partner had a sprint PCS cell-phone, he would have never even got the call to begin with or would have only heard the first three words.
Either way, if only Andersen employees carried sprint-pcs cell-phones, these crooks might never have been able to collaborate the way they did
manuka
join:2000-08-14
Prairie Village, KS

manuka to bpd1069

Member

to bpd1069
Sure they can. You seem to be missing the pretty obvious difference between advising and encouraging. Illegal? No. Ethical? Probably not.
hooahjared
join:2002-02-18
El Cajon, CA

hooahjared to CitizenX9

Member

to CitizenX9
I don't care what the philosophical, ethical and moral similarities are between the enron collapse and DSL monster's scam. I JUST WANT MY MONEY BACK. I wouldn't mind seeing the head of the operation get put in jail either. As long as the jerk paid his debt to me, I'd let the authorities handle his debt to society.

disco megabyte
@poweradz.com

disco megabyte to MexiCubAZ

Anon

to MexiCubAZ
The major difference here is that the guy in charge didn't have ties to the president of the united states, wasn't nominated by the vice president to head a subcommittee on DSL, and didn't advise his techs to put all his savings in "DSLmonster" stock

CitizenX9
join:2002-01-09
Longview, TX

CitizenX9 to bobble4

Member

to bobble4
There has been NOTHING Illegal found in what Enron has done as of now. They are investigating, trying to dig up ANYTHING to charge them with. If they did anything illegal they would be in court, not questioned by a committee.

WilliamTanksley
@206.19.x.x

WilliamTanksley

Anon

Re: Let's get 'em

The sad thing about Enron is that what they did _used_ to be illegal, a few years ago. There were some accounting firms with substantial money in Enron, which meant that they couldn't legally audit them; so the accounting firms and Enron lobbied congress (massive contributions to both republicans and democrats, although the accounting firms focussed on democrats while Enron itself focussed on republicans) to remove that regulation.

Boom! Regulation removed.

THAT, to me, is the problem. This chatter about "ties" to the president is irrelevant; there are DEFINITE ties to Congress, and a definitely stupid law as a concrete result. Clean that up.

-Billy

Smoke Crack Now
@151.198.x.x

Smoke Crack Now to bobble4

Anon

to bobble4
I dont think you'll be getting your money back man. The dude is probably in Mexi land by now. Just out of curiousity, how much were you charged?

ElioAC
join:2000-08-02
Bellflower, CA

ElioAC to bobble4

Member

to bobble4
I'm ready to roll if you guys are. And NO! I don't have a 9, I have a Mutha-freakin' .45!

We're coming to get you DSLMonster Be-aach!

Peace
danyul71
join:2002-03-02
Walker, LA

danyul71 to bobble4

Member

to bobble4
Hey I agree with punishing an illegitimate business such as this one.. This business is stealing and handing out empty promises giving the broadband width world a slight knock in the head especially for DSL users.. But lets look at this we are also paying good money for advertised speeds and not nearly getting the bandwidth we are suppose to be getting.. residential servers are holding back about 60% of their potential so there is stealing on both ends.......Put that in your pipe and smoke it...

IamZed
Premium Member
join:2001-01-10
Dayton, OH

IamZed

Premium Member

Too bad!

I was having too much fun watching this guy try this scheme. It would take any address at all and promise service. For the sake of trusting people that put their faith in him I am glad it’s over, but it was funny while it lasted.
bmn
? ? ?

join:2001-03-15
hiatus

bmn

A sucker and his money...

Barnum was right. A sucker and his money are soon parted. I'm surprised that anyone would have even thought about using this service. I guess everyone has forgotten an important rule. If it looks too good to be true, 99.9% of the time it is.

dnoyeB
Ferrous Phallus
join:2000-10-09
Southfield, MI

dnoyeB

Member

Lets be fair

As sharp as I think I am, I can admit that If I had stumbled on that site, BEFORE I heard about DSL reports, I might have been moved for a while.

However, while I never actually check the validity of the serice, what I do check is for information on those using it. And since there were NO users

RipRap
Bmw Power
join:2000-08-24
Berlin, CT

RipRap to bmn

Member

to bmn

Re: A sucker and his money...

said by badmagicnumber:
Barnum was right. A sucker and his money are soon parted. I'm surprised that anyone would have even thought about using this service. I guess everyone has forgotten an important rule. If it looks too good to be true, 99.9% of the time it is.

Barnum never said that. People think he said "There is a sucker born every minute", but there is no evidence to prove he said those words.
I think the quote you are trying to post is
"A fool and his money are soon parted."
I am not sure who said it, or if it is just an old proverb.

K

L
@tn.comcast.ne

L

Anon

Re: A sucker and his money...

>I am not sure who said it, or if it is just an old proverb.

Old proverb, indeed. "A fool and his money are soon parted" is in the biblical book of Proverbs, written 4000 years ago by Solomon. It was likely an "old proverb" even then, probably nearly as old as money itself.

Eccles-iastes
@cobaltgroup.com

Eccles-iastes

Anon

Re: A sucker and his money...

>"A fool and his money are soon parted" is in the biblical book of Proverbs

Really?? Chapter and verse, please? I searched Google for about 20 minutes and couldn't find a reference for this.

Nevertheless, if he didn't say it, he most likely said something like it. And even if he didn't, he should have.

Zoot
@splitrock.net

Zoot

Anon

Re: A sucker and his money...

An old proverb and the book of Proverbs in the bible are not related. Search old english proverbs instead.
afree87
join:2001-12-22
Wellesley Hills, MA

afree87 to L

Member

to L
No, it's not. It was first penned by that great scholar, Anonymous.
wtansill
Ncc1701
join:2000-10-10
Falls Church, VA

wtansill to L

Member

to L
said by L:
>Old proverb, indeed. "A fool and his money are soon parted" is in the biblical book of Proverbs, written 4000 years ago by Solomon. It was likely an "old proverb" even then, probably nearly as old as money itself.
Hmm -- a search of the online version of Strong's Concordance reveals that this is *not* a Biblical phrase, Proverbs or otherwise. I did see a citation identifying the saying as an "Old Irish Proverb". As far as I know, the Irish had no hand in writing original Biblical texts...

SRFireside
join:2001-01-19
Houston, TX

SRFireside to RipRap

Member

to RipRap
[QUOTE=kemcoBarnum never said that. People think he said "There is a sucker born every minute", but there is no evidence to prove he said those words.[/QUOTE] I think W.C. Fields was the one that said, "There's a sucker born every minute" in one of his movies. I don't know which one he said that in, but it does sound like classic Fields.

PatientGuy
I'M Way Deep Into Nothing Special
Premium Member
join:2000-12-11
Arlington, VA
·T-Mobile

PatientGuy

Premium Member

Re: A sucker and his money...

said by SRFireside:
I think W.C. Fields was the one that said, "There's a sucker born every minute" in one of his movies. I don't know which one he said that in, but it does sound like classic Fields.
You may be thinking of the W.C Fields movie named "Never Give a Sucker an Even Break".
bmn
? ? ?

join:2001-03-15
hiatus

bmn to RipRap

to RipRap
Thanks for the correction.... Quotations were never my strong hold. I knew it was something like that.

livininarizona
Premium Member
join:2001-08-05
Merced, CA

livininarizona to bmn

Premium Member

to bmn
Well, alot of those people didn't even know what they were getting into when they ordered service from dslmonster. It looked good, but I wouldn't say it looked TOO good because I looked into one time, and there service was not "underpriced" and there guarantees weren't anything special, and mimicked earthlink's. I think these people were scammed and are just as vulnerable as the rest of us when trying to pick a DSL provider. Although, I think the probably should have come to www.dslreports.com and checked out reviews for it...and since there isn't anything, maybe then they would start thinking
[text was edited by author 2002-03-03 12:58:45]

scavio
Premium Member
join:2001-07-14
Melmac

scavio

Premium Member

Unbelievable

I don't know what more we could have done, it was obvious this was a scam or an idiot who didn't know what he was doing (either way, someone you don't give your credit card number to). I personally called a couple of news places and the such to try to get some attention for this but nothing came of it, and I gave up since I don't live anywhere near California and I hoped that someone would find a way to nip this guy before he got away with any money. All I can say is too bad, we did what we could.
72276539 (banned)
join:2001-01-19
Atlanta, GA

72276539 (banned)

Member

The saddest part

Was the fact that people were actually defending him and somehow thought his crap was legit. If it smells like a scam...looks like a scam...and acts like a scam, it just might be a scam.

statemachine
Premium Member
join:2001-01-21
Si Valley

statemachine

Premium Member

Re: The saddest part

You're describing people like this poor schmoe.
»Its Back...Dslmonster.com

He supposedly read all the comments here on DSLR about this being a potential scam and the mountain of evidence supporting that claim, yet he was swayed simply by radio ads and the "fact" that it was located in his hometown? Give me a break. Some people are just born pigeons.

JYoung
G L 2814
join:2000-06-13
Sherman Oaks, CA

JYoung

Member

Re: The saddest part

Unfortunately, he wasn't the only one.....

»DSL Monster is Legitimate

AkumalDave
Life's A Beach
Premium Member
join:2001-04-20
Minneapolis, MN

AkumalDave

Premium Member

There's a book in there somewhere.

Very interesting reading! Hats off to the forum members who noticed, investigated and called a scam a scam. "Mr. Monster's" timing was pretty poor. Had he come out with this during the dotcom boom, who knows how much money he could have stolen?

Dave

lemondrop6
Defender Of Mindless Frivolity
join:2000-08-03
Virginia Beach, VA

lemondrop6

Member

Kudos to the DSLR Community!!!!

I must say i was one of the folks who saw this coming a mile away as well as a lot of others.Despite the unfortunate few who were taken for a ride on this farce, i think we all did an awesome job in getting the word out and tipping off countless others. how i remember so well the posts penned by the con man himself citing " a good business plan" and " the work of a web designer who has been terminated"......WHAT A CROCK!!!!!! This only goes to show how much of a difference the masses can make!!!! Let's all stick together and continue to flush them out of their holes like the rats they are! ATTICA,ATTICA,!!!!! (lol)

bigdave7
join:2002-02-27
Madison, AL

bigdave7

Member

Re: Kudos to the DSLR Community!!!!

Dang, guess us folks on the "dark side of the moon" ain't getting our DSL after all! l:^)

Good job and Kudos to DSLR et al.

antiserious
The Future ain't what it used to be
Premium Member
join:2001-12-12
Scranton, PA

antiserious

Premium Member

... I knew it, cuz ...

... that Psychic lady on T V told me so ... she told me to save my money, and send it to HER, and she'd tell me where Elvis was ...

... can't wait to meet him ... ...

Rally1
join:2000-06-12
Long Beach, CA

Rally1

Member

told you so

we told you so....

Brendan
Warr Guitar
join:2000-07-14
Portland, OR

Brendan

Member

Hmpf.

Anyone who really believes that free broadband exists deserves to be ripped off. I'm not siding with "DSL Monster", and I believe they should all be put in prison, but I mean, come on... Think about it.

C0deZer0
Oc'D To Rhythm And Police
Premium Member
join:2001-10-03
Tempe, AZ

C0deZer0

Premium Member

2 good 2 b true

That's all it was. freedsl.com was able to deliver, but they actually had legible, and legit offers, and you knew htat if you went w/ their free dsl, not only was your speed limited, but you had a constant ad banner on your desktop. That's how they were able to pay for it for the time they were still around.

The way these people handled it was simply outrageous, and stunk of scandal from day one, apparently. Now it looks like they were made out, and both customers and employees were screwed by this guy. he must've learned from Kenny Lay of Enrom .

But seriously, I do feel for those that got scammed into this, but it only serves them right, as this was simply not true from the beginning. He really does deserve some Jail time, in Cell Block V, which stands for the violet bruises he'd get from the others there .

A o L$
Angel Of Life
join:2001-12-08
Riverside, CT

A o L$

Member

yep

even tho this is almost a year OLD news and people have already DUH knew it was fake

nc1165
join:2001-04-10
Delray Beach, FL

nc1165

Member

White hat hacker exception?

Given all the heat generated over the New York Times incident, would anyone care to allow for an exception to the rule of law?

MIABye
Premium Member
join:2001-10-28
united state

MIABye

Premium Member

This pisses me off

Here we are, good honest working folks trying to make a living and people like this SOB cheat us out of money. People like this need to be thrown in jail for a very long time.

Then to make matters worse, people supporting Tauzin-Dingell will use this as an excuse to push the bill forward. They will say, see what happened with DSLMonster? If Baby Bells can block out competition things like this won't happen.

This is a sad world indeed.

RipRap
Bmw Power
join:2000-08-24
Berlin, CT

RipRap

Member

All I can say is......

********************************************************

TOLD YOU SO!!!!!!!!!!!!!!

********************************************************

BellBoy
Steven Paul Jobs 1955-2011
Premium Member
join:2001-02-20
Los Angeles, CA

BellBoy

Premium Member

All I can say is...

...CAVIAT EMPTOR!

Time and time again the old adage has rung true, "if it's too good to be true, then it probably is."

I just hope that no one here was duped by this loser. If they were, they don't read the posts here much.

SRFireside
join:2001-01-19
Houston, TX

SRFireside

Member

Re: All I can say is...

Has anybody been able to access their website? going by www.dslmonster.com gets nothing.
Softwiz500
join:2002-01-03

Softwiz500

Member

Re: All I can say is...

Archive.org doesn't have anything, but you can try going to google's cache...

»www.google.com/search?so ··· er%2Ecom
anonymousME73
join:2002-02-01
Ashland, OR

anonymousME73

Member

Reminds me of soneone else...

The comment Monster posted calling us all names was pretty damn funny. Reminds me of this guy. LOL! I do hope he gets his ass thrown in the pokey for scamming the poor ignorant folks who got burned.

SRFireside
join:2001-01-19
Houston, TX

SRFireside

Member

Re: Reminds me of soneone else...

Just spent the last 1/2 hour on that site. I don't think the two situations are related, but it was VERY entertaining nonetheless. I wonder what ever happened to dear old Bernard.
[text was edited by author 2002-03-01 11:10:35]

white_hate
@iastate.edu

white_hate

Anon

We can catch Corey Dyer

Are there any white hat hackers that want to try and help track this lowlife down?

I've already started and will post any information I find on Corey Dyer. Any information that is collected on him should be posted in this forum so that we can quickly catch him.

jlv
Cantankerous - Can't take errors
join:2001-11-02
Southborough, MA

jlv

Member

dslmonster.com from google's cache

»www.google.com/search?q= ··· /+&hl=en

Look at the bottom:

*For a limited time, DSLMonster.com has FREE DSL for life after a one-time activation fee of $228.00.

*Offer expires 2/28/02
Is that date a co-incidence? I think not!

Exposer
@cox.net

Exposer

Anon

In defense of employees

I just wanted to come to the defense of the employees to those of you who think that they should have known. Being the boyfriend and son and friend of some of them, I can tell you that most of them didn't know jack about what was going on. Especially since I was the one that ended having to pay back $1850 in bounced checks to their banks. Many of the employees quit quite a while before he left town and made reports to the police knowing that something wasn't right. On the other hand, people like the IT guy Chuck who stuck around to the end helping with the web site make me a little more suspicious. He was the one posting on another forum how DSLMonster was legitamate, and you could criticize the company but not his work. Especially since he was convieniently there to clean all the new computers out of the office and take them for himself. Knowing that they could be used for collateral to help pay back some of the employees. It may also be interesting to note that the police had reports of Corey bouncing large amounts of checks since January and did nothing about it until this late. Which gave him the oppurtunity to move offices and hire a new set of employees and scam more people out of their money. I for one am sorry for everyone involved in this mess. It has ruined some peoples lives and they are now deeply in debt. So please don't automatically assume that most of the employees knew anything as most of them are out a lot more than what was being charged for the service.
c0mmander
join:2001-10-03

c0mmander

Member

Re: In defense of employees

of course RBOCs steal from clecs causing northpoint, rythms, ect... to go bankrupt. and by steal i mean overcharge and then not pay for service or outright lie.

sbc charges northpoint installation fee to send a technician to my house and green means go... few weeks later still no go and then sbc tells northpoint no service to my area even after the modem shows up on my doorstep.

and suppose sbc did let northpoint install my dsl, then SBC would charge, i mean overcharge, the dsl company minumum $29-$35 a month access fee to the line even though the copper has been paid off a long time ago. meanwhilse because SBC had lowered their rates to $39.95 a month, most dsl companies could only charge that much to gain new customers so they essentially get $5-10 to provide u with dsl broadband, which eventually made them bankrupt

notice how sbc raised their rates to $49.95 right after covad/rythms/northpoint declared bankruptcy. and yes sbc made money on their dsl division at $39.95 a month according to the quarterly SEC filings a while ago, which proves the $30 line access charge was just a dirty trick to kill dsl companies

RBOCs=dirtee theives
i bet that dslmonster guy musta been a former rboc rechnician...

OCNBLUE
Dazed
Premium Member
join:2000-11-07
Denver

OCNBLUE

Premium Member

Re: In defense of employees

said by c0mmander:
of course RBOCs steal from clecs causing northpoint, rythms, ect... to go bankrupt. and by steal i mean overcharge and then not pay for service or outright lie.
OK I hate to go through this again but here it goes...RBOC's steal from CLECs? Where do you get this information from? Do you think for a minute that any of these CLEC's could, or should for that matter, create their own infrastructure? To stay competitive, you PROVIDE a service, not resell it. If you own Microsoft, do I have the right to purchase your software directly from you and sell it at a reduced rate?
said by c0mmander:

sbc charges northpoint installation fee to send a technician to my house and green means go... few weeks later still no go and then sbc tells northpoint no service to my area even after the modem shows up on my doorstep.

Why should SBC do your install for free for another provider? Do you think Pizza Hut swings by Dominos and says we will deliver your stuff for you? Northpoint should have gone to the DMARC and done a test prior to offering you service. DSL has many factors, distance being the most common. This happens to every ILEC. The computers gives a distance of 6000 feet and at the site they get 22,000 feet. The best test is at the location.
said by c0mmander:

and suppose sbc did let northpoint install my dsl, then SBC would charge, i mean overcharge, the dsl company minumum $29-$35 a month access fee to the line even though the copper has been paid off a long time ago. meanwhilse because SBC had lowered their rates to $39.95 a month, most dsl companies could only charge that much to gain new customers so they essentially get $5-10 to provide u with dsl broadband, which eventually made them bankrupt
notice how sbc raised their rates to $49.95 right after covad/rythms/northpoint declared bankruptcy. and yes sbc made money on their dsl division at $39.95 a month according to the quarterly SEC filings a while ago, which proves the $30 line access charge was just a dirty trick to kill dsl companies
Do you really think the $39.95 just pays for the copper? What many fail to see is what the increase in broadband/CLEC's did. The ILEC's were told to support the CLEC's. The CLEC's then hired people who were not knowledgeable in the industry, no offense but I saw it first hand. DSL was a new technology, the ILEC's hardly knew it. They then created service orders not knowing what they were doing. I personally saw 30 mistakes on one request. This causes a rejection in the order and further delays. Do you think Northpoint said it is our fault to the customer? Would you? Easier to blame someone else and try and save a customer. So now the ILECs are forced to higher additional people to meet the demand of providing a service to a VAR not to mention techs, computers, office space, medical the list goes on and on. The ILEC's make most of their money on additional features and additional lines. DSL eliminated the need for additional lines in most cases. I really do not think the ILEC's anticipated the loss in additional lines like they witnessed. Sorry for the length, but I felt if you were going to post this information, someone had to show the other side.
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