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Adelphia blames Los Angeles
Cites difficulty getting electricity
(old news - 12:17PM Sunday Mar 17 2002)
tags: cable
The largest cable operator in Los Angeles said Friday that its roll-out of high-speed Internet services didn't have the power needed to get out of low gear--and blamed the city for the delay. Lee Perron, Adelphia's vice president of corporate affairs in Southern California, said the main hurdle for his company had not been regulation; it had been getting the Los Angeles Department of Water and Power to provide electricity.
LA Times.

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Forums » Adelphia blames Los Angeles
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kba4

join:2001-10-23
Akron, OH
·RoadRunner Cable

the ever efficient cable operator

...that was the LA Times with another example of how Adelphia is bringing high tech to your hometown. lol

seriously, when utilities blame each other it gets ugly. let's all watch what happens.
--
AOL/TW owns RR

SAM Hunter$

join:2001-05-11
USA

Adelphia--the Rodney Dangerfield of ISPs.

Adelphia, those sleazy morons! First of all on a nationwide basis they are hands down positively, absolutely, the worse cable broadband Internet provider. From the install, to the performance and customer service, just the worse. Just a small percentage of their customers in select areas get anything near decent or good service.

What were the idiots thinking anyway when they paid 5.2 billion for Century's antiquated cables with high-capacity two-way systems that allow data to flow in and out of a home. That is the DWP's fault? That is like planting a lawn in the desert and then complaining it doesn't rain enough to supply adequate water.

Adelphia's has only made Internet available to 40 percent of its members while the other four cable companies in LA have achieved 93 percent. That must be the city's fault too!

Finally, and most importantly, the situation hasn't stopped Adelphia from extreme and aggressive marketing of its PowerLink service that:

1. You probably can't get if you want it.
2. If you do order it and its available you most likely will go through hell getting it installed, setup, and working.
3. Once working its performance will suck. (And Adelphia knows they can no were come close to delivering what they advertise as they oversell were it is available and their infrastructure sucks. They come closer to fraud in advertising than anyone.)
4. When you ask for help fixing the problems you will get the spin room known as tech support where you will be told its your computer's fault.

Adelphia should do the honorable thing for once--fall on its sword and sell to someone who knows what they are doing and are committed to doing it.

JYoung
G L 2814

join:2000-06-13
Sherman Oaks, CA

Re: Adelphia--the Rodney Dangerfield of ISPs.

While I share a certain amount of your contempt for Adelphia, there may be some truth in their claims.
I've heard of SBC/Pacific Bell running afoul of the DWP's bueracracy in getting power to their Project Pronto Remote Terminals as well.
--
If you're wondering how he eats and breathes and other science facts, then repeat to yourself "it's just a show, I should really just relax"
manhole

join:2000-09-12
Modesto, CA
clubs:

Re: Adelphia--the Rodney Dangerfield of ISPs.

I too have heard this from a user here on DSLReports who has a lot of knowledge with Project Pronto deployment in the LA area. Maybe he can bring some insight to this. Lml2000?????

spg
Grrrr

join:2001-10-31
NOT Texas!

Re: Adelphia--the Rodney Dangerfield of ISPs.

DWP has indeed been the stumbling block for Broadband deployment in Los Angeles.

It has been the largest roadblock for SBC/PacBell's deployment of DSL as well. There are many CEVs in the ground in L.A. with no power because DWP will not supply it.

Much of this equipment is mass produced and complies with the National Electric Code. In some instances, DWP's requirements conflict with this code, and the two (for whatever reason I don't understand) won't mix.

SAM Hunter$

join:2001-05-11
USA


Adelphia it is never our fault cable company.

So why are AT&T, Cox, Charter, and Time-Warner getting along fine with the power they need and meeting their goals? Adelphia's attitude and perspective can be summed up by their spokesperson who said "Adelphia planned to start offering cable modem services in neighborhoods where its cables had been upgraded, even though the rebuild was far from complete! The company plans to launch services in West Los Angeles and Sherman Oaks within 60 days, and in Eagle Rock within 90 days, he said". In other words they are going to sell something to people that they are not going to be able to deliver the performance, service and availability as advertised. They will however cash your check. Adelphia is very good at taking your money.

Houses need utilities such as water, sewer, and electricity to be functional. In the context of Internet access infrastructure and power what Adelphia did was the equivalent of going to a location that had no electricity, waster, or sewer, built tract homes and then complains that they can't sell the homes because the DWP isn't responding fast enough after the fact to build or supply the electrical infrastructure.

[text was edited by author 2002-03-18 15:19:38]
napframe

join:2002-01-20
North Hollywood, CA
The remote terminal 200 feet away from my house just went live today.
YearZero
Heavy Metal Bakesale
Premium
join:2001-08-28

no wait I blame you

its called the blame game... anyone can be a part of it..and remember when people come complaining to you blame the other person... thats how you win.

Klendathu

join:2002-02-24
Studio City, CA
clubs:

What a bunch of lamers

How difficult is it to get electricity. I wonder what Adelphia is smoking. There are hundreds if not thousands of electrical work orders being placed due to new construction or existing building renovations, but Adelphia says it cannot get adequate power, ha! DWP definitely has enough power for them. DWP had enough capacity that during the energy crisis in California, they were selling power to Southern California Edison.
--
The only good bug is a dead bug

lml2000
Whazzup

join:2000-08-17
Los Angeles, CA
·RoadRunner Cable

Re: What a bunch of lamers

The issue is not power capacity, but of the ability of DWP to respond to requests by MSOs, telcos and mobile wireless providers to provide power to remote facilities located in the neighborhoods.

Specifically, when a telecom company requests power, it must first submit engineering drawings of their proposed facility, or what is too often the case with DWP, an installed facility that has sat idle for months, identifying its precise location and power needs. Then DWP provides comments to those drawings, informing the telecom where the nearest point of feed is located and what requirements will be necessary in order to deliver power to that facility (i.e. installation of conduit, location of pedestal for meter, etc.)

The problem in Los Angeles is that DWP is hooked into City departments of planning, public works and building and safety. As such, the process quickly becomes convoluted and subject to unnecessary bureaucratic delays. I have PERSONALLY dealt with these issues myself, as a consumer, but with respect to the same delays PacBell has experienced with DWP in powering one of their RTs to serve my neighborhood.

Unlike SCE, DWP does not simply respond to the telecom request and go out to provide power. It takes its cues from the various City departments who have their own agenda on what they want from the telecom, be it full landscaping, a wall to obscure the facility from view, sometimes public review where nearby residents can provide comment, sometimes unrelated reasons. IMHO, much of the holdup to PacBell was because of PacBell's refusal to pay the City franchise fees. FWIW, in contrast, more often than not, SCE provides power to these sites BEFORE the facility is even in place.

Here, with Adelphia, we are discussing cable modem service. About a year and one-half ago, following the Portland Decision in which the Ninth Circuit (which covers CA) held that cable modem service is NOT a "cable service" many of the MSOs operating in CA began refusing to pay franchise fees based on CM service revenues. Some MSOs have cont'd to pay these fees but to a third-party escrowed account rather than the City awaiting a final ruling on this matter, which we saw the FCC do last week. Bottom line, the cities don't stand to profit from CM service, and they're not happy about it.

Moreover, ever since Adelphia's purchase of Century MORE THAN THREE YEARS AGO, Adelphia has failed to respond to the City's repeated requests for a complete audit of Century's books. Adelphia provides the excuse that its not accountable for Century's books. But yet it relied upon those books to make its bid on the company. So, IMHO, that excuse is BS. At issue, I believe is the historic non-payment of franchise fees owed the City.

If you go over to the Adelphia forum, you will see that I have provided more comment on this article. But you will also note that whenever I post there I become subject to a barrage of attacks by mostly uninformed Adelphia employees who believe their sole purpose at DSLR is to defend their employer without facts. Instead of substantive counter-arguments to my comments, they instead focus upon me because I have chosen to highlight to DSLR how Adelphia has attempted to commandeer the DSLR Adelphia forum, and they don't like it. But then again, Adelphia is not known as a very tolerant MSO supportive of free speech.

So, the title of your topic is "what a bunch of lamers." How about venturing over to the Adelphia forum to gain a better insight into a bunch of lamers.

cmcgilton

join:2001-03-14
Stow, OH


Understand Where Adelphia Needs The Power

Adelphia uses power from the telephone poles to power it's equipment placed on the poles. Not all operators use that setup (green boxes on the poles). This isn't an issue about power into the inside plant, this is an issue about power for the outside plant. They got a point if they put in orders for service from the electric company but the electric company doesn't provide the service in a timely manner.
[text was edited by author 2002-03-18 03:06:50]

BlameCanada

@adelphia.net

No you got it all wrong

Blame Canada.
Forums » Adelphia blames Los Angeles


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