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You've Got...Problems
Will AOL survive the migration to broadband?
(old news - 02:47PM Sunday Feb 02 2003)
tags: business
CNet and the St. Petersberg times explore AOL's seemingly recent realization, prompted by a subscriber drop, that dial-up won't be around forever. From early 1999 to modern day, AOL was criticized by everyone (us included) for lacking a coherent broadband strategy. AOL Broadband President Lisa A. Hook called broadband a "side issue" in an interview last fall, claiming that "narrowband is going to be around forever". Years after the merger, and the company realizes that they own the world's largest media empire, and perhaps they should offer some of it to their broadband subscribers. Can AOL turn their broadband ship around?

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Forums » You've Got...Problems
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SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

Availability

said by Article:
Years after the merger, and the company realizes that they own the world's largest media empire, and perhaps they should offer some of it to their broadband subscribers.
The problem is that AOLTW is not available everywhere so they can't offer all of their customers the use of their cable internet. In the areas that it is available in people already have it, its either called RR or AOL Plus Cable.

Also AOL does not own any phone lines whatsoever as they are not in the telephone service market so they can't provide DSL to everybody. Since they don't own the lines they don't have a lot of control over the DSL internet they provide.

I do agree that if AOL were to get rid of their software client and proxy they will gain a lot of customers.
--
"The Final Frontier is not Space it is the Human Imagination." - Boeing

CPM

join:2001-08-24
Miami, FL

OLD TECH..HIGH PRICE...

AOL is old. There is nothing new to it anymore.I remember back in 1996 AOL was the way to go for most newbies to the "NET". AOL big draw was chat.But, now CHAT or IRC is every where and in many forms. AOL still uses plain text chat while other places like paltalk.com useing video and audio and text. I think AOL time has come to past. It is a sick dog then is dieing of a slow death. I don't think broadband is the problem for aol but, there lack of new growth. I say to AOL lead follow of get the Fuck out of the way.
grindkore

join:2000-12-29
Olmsted Falls, OH

Re: OLD TECH..HIGH PRICE...

Last time I used AOL was in 1992, it used to be cool BBS without all that proprietary software crap, just ATD 899-2385 in your hyper-terminal and off you go...

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Re: Availability

quote:
In the areas that it is available in people already have it, its either called RR or AOL Plus Cable.
Not really. RoadRunner is plain old cable modem service from Time Warner Cable. AOL Cable is a separate service, but using the same cable modem, in which you have to sign on using the AOL client. They're the same company but different divisions. Even their pricing is different, and you can't get AOL with any package deals. You can only get RoadRunner with package deals.

Here in New York City we have a choice of either RoadRunner, AOL cable, Earthlink or New York Connect. It's similar in some other Time Warner cable markets.

SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

Re: Availability

said by Eat Me See Profile:
quote:
In the areas that it is available in people already have it, its either called RR or AOL Plus Cable.
Not really. RoadRunner is plain old cable modem service from Time Warner Cable. AOL Cable is a separate service, but using the same cable modem, in which you have to sign on using the AOL client. They're the same company but different divisions. Even their pricing is different, and you can't get AOL with any package deals. You can only get RoadRunner with package deals.

Here in New York City we have a choice of either RoadRunner, AOL cable, Earthlink or New York Connect. It's similar in some other Time Warner cable markets.
That's what I meant, RR and AOL Plus are basically the same except with AOL Cable you have to use their software. The software is the only downfall with AOL Cable, if they didn't use the software it'd be a great service. As for pricing RR is 49.99 I think without any deals and AOL Cable is 44.95 or 54.95 depending on your choice of plans.
--
"The Final Frontier is not Space it is the Human Imagination." - Boeing

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Re: Availability

quote:
That's what I meant, RR and AOL Plus are basically the same except with AOL Cable you have to use their software.
Well, yes and no. Time Warner Cable's cable modem service was called RoadRunner, even before AOL came along and bought them out. AOL was added to the broadband offerings of Time Warner after they agreed to open their cable networks to other providers, as a FCC mandated condition of the merger between AOL and Time Warner. Earthlink and some other ISP's were also added to the mix. But you are right in the sense that it's still being offered through the (AOL) Time Warner Cable system.

aolboynotigotool

@optonline.net

hmm

doesnt aol already have a broadband strategy? if not then why merge with tw who owns road runner?
c0mmander

join:2001-10-03

1,001 AOL Discs

Try new AOL 13.0, featuring broadband! Just pop in the CD and instant broadband!

having broadband and AOL will allow you to attain the true 56k speeds you paid for!!

AOL does have a good broadband division: named RoadRunner. hate to see them screw it up.

SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

Re: 1,001 AOL Discs

said by c0mmander See Profile:
having broadband and AOL will allow you to attain the true 56k speeds you paid for!!
You have no clue what you're talking about. Have you ever used AOL broadband? Cause if you had you might realize AOL Plus is as good as your local phone company or cable company service, the only problem is their software which many people hate. The connection is awesome.
--
"The Final Frontier is not Space it is the Human Imagination." - Boeing

Karl Bode
News Guy
join:2000-03-02

Host:
Road Runner
PC gaming GAMES
PC gaming Tech

Re: 1,001 AOL Discs

quote:
The connection is awesome.
I don't know if "awesome" would be wholly accurate. I've got Roadrunner, which is also routed over the ATDN network, and their network performance is downright pitiful much of the time....

SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

Re: 1,001 AOL Discs

said by Karl Bode See Profile:
quote:
The connection is awesome.
I don't know if "awesome" would be wholly accurate. I've got Roadrunner, which is also routed over the ATDN network, and their network performance is downright pitiful much of the time....
I was talking about my experience with their DSL. RR isn't available in my area.
--
"The Final Frontier is not Space it is the Human Imagination." - Boeing

Karl Bode
News Guy
join:2000-03-02

Re: 1,001 AOL Discs

Forgot...yes...you're in Verizon-land...
[text was edited by author 2003-02-02 16:35:24]

Voyager2K2

join:2001-10-04
Wayne, PA
·Verizon FIOS

said by SanFrancisco See Profile:
I was talking about my experience with their DSL. RR isn't available in my area.

Well your info says Comcast, so now I am confused.
When was this "experience"?

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

quote:
I don't know if "awesome" would be wholly accurate. I've got Roadrunner, which is also routed over the ATDN network, and their network performance is downright pitiful much of the time....
It varies by area. Some areas are great, some are awful. Here in New York we have a hybrid Fiber and Coax cable system, which runs great.

kaisa
Premium
join:2002-08-20
Glen Ellyn, IL
clubs:
SanFrancisco does have a good point. If you look at the AOL infrastructure, its pretty good. The point where AOL fails is the software.
I do avoid AOL like the plague though

Down with AOL!
unliterate

join:2002-12-23
Arlington, VA


(response to sanfransisco.)
i dont know if you were tricked into beleiving you had aol plus and didnt but when i had aol plus (bout 2 years ago) the service was terrible, 400-300 down 60 or so up, pings worse than the average 56k, (NO server under 300-400ms).
[text was edited by author 2003-02-02 15:34:16]

SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

Re: 1,001 AOL Discs

said by unliterate See Profile:
(response to sanfransisco.)
i dont know if you were tricked into beleiving you had aol plus and didnt
I had AOL Plus through Verizon which was my phone company.

Verizon tried to play tricks with me like cutting off my DSL and making me wait longer to get so I would get DSL straight through them but I wasn't falling for it.
--
"The Final Frontier is not Space it is the Human Imagination." - Boeing

Eat Me

join:2002-09-25
Sussex, NJ
Tell AOL you don't want their unsolicited CD's!!!

Go to www.nomoreaolcds.com

Harddrive
Premium
join:2000-09-20
Norwich, CT

Playing catch-up?

The bigger they are, the harder they fall. Goodbye AOL with your massive junk/disc mailing and your proprietary software that takes over a computer's OS.
--
Fortunately I keep my feathers numbered, for just such an emergency.-Foghorn Leghorn
greaser4fcc

join:2002-12-16
Lynnfield, MA

AOL ROCKIN THE NET

I HAVE HAD AOL BROADBAND FOR ABOUT 4 MONTHS NOW. THE FIRST FEW WEEKS WERE GREAT BUT THEN SPEEDS WENT FROM 730KBPS TO SLOWER THEN DIAL UP. CUSTOMER SERVICE COULD NOT REMEDY THE PROBLEM OVER THE PHONE SO THEY SENT A TECH TO MY HOME. HE WAS THERE AT THE TIME THEY PROMISED AND SINCE THEN I HAVE NEVER HAD SPEEDS SLOWER THAN 699KBPS. MY FAMILY LOVES THE SIMPICITY AND THE FEATURES OF AOL. MANY PEOPLE TRASH AOL BUT WE ARE VERY HAPPY WITH OUR SERVICE.

SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

Re: AOL ROCKIN THE NET

I'd recommend turning of Caps Lock.

UglyDork
Premium
join:2002-01-09
Buffalo, NY

Re: AOL ROCKIN THE NET

Typical AOL user
IcyFire
Flammable Ice

join:2001-05-30
Somewhere

Re: AOL ROCKIN THE NET

LOL! yep! Typical AOLer alright!

Omega
Displaced Ohioan
Premium
join:2002-07-30
Cheyenne, WY
clubs:
·Bresnan Online
·Verizon Wireless B..
·Comcast
·AT&T Midwest

Re: AOL ROCKIN THE NET

Yup. AOL was good in the 90's when most people were not on the internet. There is bigger and better ISP's out there. All the people that I know who have AOL hate it, yet they do not move to a different ISP. O well, I never got into AOL, and I never will.

Quantex$
Premium
join:2002-11-01
U.S.A.

said by IcyFire See Profile:
LOL! yep! Typical AOLer alright!
Yep, all caps, completely unaware that with a phone deal with verizon, they could get better latencies, nad get the service for $35 a month.
--
Music, good places, good friends, for good times.

AOL-USER

@mindspring.com
IF I TURN OFF CAPS LOCK THEN THAT LIGHT BESIDES THE LOCK SYMBOL WON'T LIGHT UP. HAS ANYONE SEEN THE "ANY" KEY? I SEEM TO HAVE LOST MINE.

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD

They've made this same mistake before

quote:
AOL Broadband President Lisa A. Hook called broadband a "side issue" . . .
Back in the late '80s to early '90s, AOL only provided 2400 baud service on local dialups in my area. You could only get faster speeds if you dialed a long distance number. As a new 14,400 baud modem user, I emailed and called them to ask when they planned to provide local 14,400 baud service in my area. Their reply at that time was, essentially, "We have no plans to add that capability anytime soon". I dropped them like a hot rock and never looked back.

Looks like their "forward thinking" braintrust is still with us . . .
--
The Rules of Spam | Maryland's New Anti-Spam Law
Where are we going? And what's with the hand basket?
moonpuppy

join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL

Re: They've made this same mistake before

This is the exact same mistake MS did when they thought the internet wasn't going to be a big thing. They thought the future was AOL and MSN type services. They were lucky to have the capital to buy everything ready made and compete and to force some broadband providers to let them into the DSL market. Heck, they even bought WebTV to try and compete.

AOL and all these other services have a place for the internet newbie. Yet, they are more a content provider than a real ISP. They might have to start thinking in a new direction.
JoeMar

join:2001-05-05
Del Mar, CA


It's Not Only The Speed, AOL!

I did dial up for a while - and finally got to DSL. I have great speeds - but that is beside the point. At a non-profit I help, they only have ISDL at 144 and they also have they have something that dial-ups don't have - always connected! I think that where the future is going and AOL should know that. Someday the day of dial-ups will be gone! I don't care of you use it 10 minutes a day, isn't it a pain when you want to look up something through the web, you have to wait for ring-ring-ring-schreeeeech? What about the day when we talk to all our computers - everything will be instant access. What I think what will happen to AOL? Their dial-up will slowly keep shrinking and they will become another Broadband provider. If they're smart, they will promote this heavily - they currently have the customer base.
[text was edited by author 2003-02-02 19:49:00]

Quantex$
Premium
join:2002-11-01
U.S.A.

Not the same as other broadband

With cable, they might be the same as RoadRunner. With DSL, they're a failure.

Refer to this short and sweet thread on what AOL did to the DSL service Verizon provided for them. They mangled it, it sucked. AOL should go out of business.
--
Music, good places, good friends, for good times.

Techie2000
In Vertigo
Premium
join:2001-12-05
clubs:

Narrowband will be around forever? Yeah right!

and "640K of memory should be enough for anybody." - Bill Gates

Go Chargers7
Fa Shizzle Ma Nizzle
Premium
join:2002-09-24
Huntington Beach, CA

Re: Narrowband will be around forever? Yeah right!

We just got done with a previous article talking about how people won't make the switch to BB and even after all the hype only 13% of people who can get BB do so. Narrowband isn't going anywhere.
--
Nuclear fission: made in America; tested in Japan.

w0g
o.O

join:2001-08-30
Portland, OR
clubs:
·Clearwire Wireless

Your quote is invalid.


640K ought to be enough for anybody.
Said by Bill Gates
And, he meant for current technology, not future.

Einhander3

join:2003-02-08
Plainview, TX

Re: Narrowband will be around forever? Yeah right!

Yeah, and 200 year's from now we will still be riding in cars powered by combustion engines :rolleyes:

Go Chargers7
Fa Shizzle Ma Nizzle
Premium
join:2002-09-24
Huntington Beach, CA

Re: Narrowband will be around forever? Yeah right!

said by Einhander3 See Profile:
Yeah, and 200 year's from now we will still be riding in cars powered by combustion engines :rolleyes:
People still ride horses. The IC engine isn't going anywhere. The fuel may change but the principle won't.
--
When yer a pioneer, you're bound to get a few arrows in the butt.
bkjohnson
Premium
join:2002-05-22
Birmingham, AL

Restrictive dialup, High AOL BBand cost deterrents

When I was shopping for broadband, I looked at AOL. The rep I talked to said I would have to pay both a Broadband fee that was in itself higher than available DSL as well as continue to pay my AOL membership. I think that many AOL dialup users would remain happy if AOL could offer some relief in the area of letting more than one screenname sign on at a time. AIM and "AOL anywhere" help, but they're not enough. Lots of people I know have gone broadband so that more than one user can be on at a time. I don't know if AOL broadband will do that, as I never got past the pricing discussion, but I may have delayed my switch to DSL if internet connection sharing had been allowed under AOL dial-up. The proprietary aspects of AOL E-mail also are causing some to look elsewhere, as they like to have all of their E-mail go through one client.

BBACIS
Premium,VIP
join:2002-11-23
Raleigh, NC

Re: Restrictive dialup, High AOL BBand cost deterrents

AOL Broadband 8.0 does allow more than one screen name to sign on at one time.

I don't use AOL broadband, however I do quality control inspections on the installations in my area.

There's no difference in connection quality, whether it's AOl Broadband, RR, Earthlink cable, Max.inter.net, etc.

The only difference is the software used to access the connection.
renman2000

join:2002-08-20
Schaumburg, IL

Re: Restrictive dialup, High AOL BBand cost deterr

I have a question regarding AOL 8.0 and DSL connections...

Can we install AOL 8.0 with AOL's DSL service yet also use the Netscape 7.01 (owned by AOL i believe) Browser?

I like the Netscape browser I am currently using with MY SBC DSL connection.

Please help with a response....
ParanoiaInc

join:2002-08-28
Tucker, GA

A "side issue"?

A side issue to what, getting fired? Even stupid people smarten up after a while and then get a faster connection. This isn't rocket science, honey, its business with the ability to maximize profit and ROI. I suppose Ms. Hook thinks all the other national ISP's are just wasting their time on side issues, hehe.

BrooklynZoo
For Everthing Else, There's Mastercard

join:2001-04-01
Atlanta, GA

Ho-Hum!

Drop your dumb a$$ proxy connection and let that chatroom software be optional. Also, let us use another e-mail client besides the built in AOL crap and I may consider coming back to AOL. Until then, Road Runner or Speakeasy (when I relocate) for me, tough guy!
--
"If the door won't open, lookout because I am coming back to take the hinges off!" - Les Brown, Motivational Speaker
SoulStorm
Don'T Think, Drink

join:2003-01-27
Lincoln, NE

Merger Advantage

I think RR is much better than AOL cable. In the end it's don't matter though. Whether people use RR or AOL cable, it's all goes to the same company no?

Never with AOL



AOL's BEGINNING OF THE END

AOL will go downhill from now on. It already has. It'll be slow at first but at the end it'll look like the Juno-Netzero outfit. May even be acquired by them.
Unless dramatic changes occur and AOL goes full ahead with a conversion to Broadband it'll bleed TW to oblivion.
Can't keep on loosing 100 billion dollars at a time and remain a viable entity.

AOL already has the customers with the phone lines.
A major push to get a lot more of these customers to DSL at a reasonable cost should have happened a LONG time ago.
Efficiencies of scale should have been taken advantage of also some time ago.
AOL's management should have focused on acquiring DSL providers, like COVAD and others and on creating strategic alliances with the regional phone companies.

Instead they focused on the technology of the past and on cooking the books and they blew it.
It's not too late though, but it will require some pretty aggressive and savvy management footwork.
That management, unfortunately, doesn't appear to be within TW.

kfsutops
Premium
join:2002-08-19
Brandon, FL
clubs:

AOL Broadband will never succeed!

The don't own the lines for DSL. AOL doesn't own any phone lines. To get their service on the DSL's they have to pay something to someone. There at the mercy of other companies. I agree with one post earlier, if they were really wanting to get into broadband, they should've purchased a baby bell somewhere instead of TimeWarner. Granted they bought some cable outlets, but they bought a cable company with a better/cheaper product. Why would someone switch from RR to AOHell?

No reason, RR is cheaper and a better product.
--
They can put a man on the moon, but I can't get two-way adelphia cable internet service
redleaf

join:2000-09-12

Re: AOL Broadband will never succeed!

They don't don't own any of their POP's either. And that never hurt their dial-up business. AOL's path to riches was an easy, simple way to setup an inet connection, that and chat. Then efficiency of scale kicked in, and the more customers they got the better the price they could get from their wholesalers. Owning the lines isn't their problem. It's poor management. Their business model just doesn't work in a broadband world. Why do you need an easy way to setup your inet or to dialup when you do it once and you're always online?

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Re: AOL Broadband will never succeed!

quote:
They don't don't own any of their POP's either.
Some national ISP's don't own anything. They are really marketing companies that resell others' product (like Earthlink). Their dialup POP's are owned by companies like Worldcom and Level3.

mrchris
We don't miss you Bush
Premium
join:2002-10-01
North Babylon, NY
·Verizon FIOS
·Optimum Online


What's the average speed for an AOLBB user? I used speedguide.net's TCP Optimizer and I'm like at least 3000/1000 on my OOL connection. And my dad pays around $50 each for 2 lines in the house
[text was edited by author 2003-02-03 15:28:54]
Homebrood

join:2002-04-15
Glenview, IL
The dont own the lines ? get a life the own roadrunner anyway! Don't drink 'n post.

Neophyte101
All Your E-Mail Are Belong To Us

join:2002-01-02
Deep River, CT

How much would AOL Broadband Cost?

With AOL ripping most people off for dial-up service ($23.95 is what they claim to charge, though I've heard from people who say they get billed closer to $30 a month for dial-up service!), how much would AOL charge for 1.5 Mbps DSL or Cable? Probably around $60 - $70 would be my guess. AOL overcharges, outsources their "technical support" to India and provides nothing new in terms of content or technology. They're a dinosaur and I'm willing to bet they'll be "signing off" for good in the future.

SanFrancisco
Premium
join:2002-05-04
San Francisco, CA

Re: How much would AOL Broadband Cost?

said by Neophyte101 See Profile:
With AOL ripping most people off for dial-up service ($23.95 is what they claim to charge, though I've heard from people who say they get billed closer to $30 a month for dial-up service!), how much would AOL charge for 1.5 Mbps DSL or Cable? Probably around $60 - $70 would be my guess. AOL overcharges, outsources their "technical support" to India and provides nothing new in terms of content or technology. They're a dinosaur and I'm willing to bet they'll be "signing off" for good in the future.
They charge anywhere from $38 to $60 TOTAL depending on the plan and the state you live in.
--
"The Final Frontier is not Space it is the Human Imagination." - Boeing
Stumbles

join:2002-12-17
Port Saint Lucie, FL

Just another reason why they suck.

LOL broadband a side issue? What a knucklehead that Lisa Hook is, they need to dump her. Sure there will always be a need for some kind of dialup but lady you need to step into the 21st century.

Still it don"t matter what kind of pipes they offer, they still suck. I am thankful for having alternatives in my area. IMO any ISP that for the most part makes it mandatory to use their hacked versions of whatever is a bullshit ISP to begin with and should go out of business.

I am also thankful this merger has not hosed up Roadrunner, at least in my area it hasn't. Give it time though. I am sure such mideval thinking of the likes like Hook will eventually creep into the rest of Time Warner. No doubt Hook will confuse the video feeds with dialup and try to crank CNN through her lovely little dialup.

But if its the only game in your area I sympathize with you.

bhan261

join:2001-02-12
New York, NY

What the NY Times has to say about it....

»www.nytimes.com/2003/02/03/techn···NLI.html

dialupuser

@ncdsb.com

Why dialup will stay

3 reasons,
1. Dial-up is easier to get than Broadband
2. Availability
3. Broadband costs twice as much and there are a lot of users who don't need the speed.
But I do agree AOL sucks:)

arden625

join:2001-07-10
Haledon, NJ

Re: Why dialup will stay

Dial-up WILL stay but AOL can't depend on it forever or they will just keep losing more and more subscribers and the only people that will stay is that naive Lisa Hook.
--
urban /terror// / / - Urban terrorizing the Q3A community.
egoinjax

join:2003-02-04
52124

I think its great

I use AOL Broadband, and I love it. I couldn't be happier.
I use the client and the browser (mozilla, not that ms crap) separately, and I'm also an online gamer. It probably depends from area to area, but my server pings are very good and I have no complaints.
Forums » You've Got...Problemspage: 1 · 2


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