Please don't flood the lines....
I ran across this potentially useful bit of info for you frustrated Comcast customers tired of the the cableco's customer support shenanigans. The Consumerist
, in an article titled "26 Secret Comcast Supervisor Phone Numbers"
, has been kind enough to leak some potentially very useful numbers when dealing with the tech support run around. I thought the numbers worthy of posting here in the MBB. Happy dialing... though that may be while you can - because I have a strange feeling once Comcast gets flooded with calls to these numbers, one may suddenly find themselves unable to connect to them anymore. I wouldn't put it past Comcast, heh.
Anyways, without further ado... here are the numbers and info, quoted in full from The Consumerist:
Here are 26 unpublished direct numbers for level 2.5 and above Comcast supervisors. According to our inside source, these people know how to fix your problems. We've got numbers for high level people on the national level, as well as numbers which are good for central Pennsylvania customers:
These support desk people have national access:
888-345-5731 National Support Desk - Dispatchers, day of install issues, etc. IVR requests Remedy TTS ticket number, but once you're on the phone they're not likely to turn you away, even if you just need a box hit.
877-456-5488 Support Desk Pager
Manager Elizabeth Carpenter - Cell - 267-303-1123, Desk - 856-317-7417, Pager - 888-438-2983
Director Mike Nocitra - Desk - 484-530-5541, Cell - 610-306-3750
The latter two are pretty much required to be nice to you and help you as much as possible even though it's nowhere near their job description. It's not as if they can refuse to take an escalation, even if you escalate yourself to them.
The below people can help if your account number starts with 01603, 01622, 01711, 01692, 05818, 09547, 09549, or 09560:
Barb Fry - Retention Sup - 717-202-8130
Brandon Mitchell - Billing Sup - 717-202-8142
Cory Graby - Sales Sup - 717-202-8281
Dennis Shadle - Sales Sup - 717-202-8106
Don Brickley - Service Sup - 717-202-8112
Elisha Kunkle - Sales Sup - 717-202-8290
Giancarlo Rodriguez - Marketing Manager - 717-202-8176 (Not really a sup per se, but can get things done quickly if need be)
Jawal Boyd - Billing Sup - 717-202-8139
Jeff Eck - Billing Sup - 717-202-8234
Jen Boyer - Billing Sup - 717-202-8235
Mary Ellen Fahringer - Sales Manager - 717-202-8122 (She is the manager of the Sales Supervisors above. If you get nowhere with them, it might not hurt to drop MEF's name (Yes, she is called "Mef" by anyone who knows her) and mention you have her number and would be happy to call her if necessary)
Mike Noren - Billing Sup - 717-202-8218
Peggy Shea - Sales Sup - 717-202-8217
Sherree Henley - Retention Sup - 717-202-8115
Tim Miller - Billing Sup - 717-202-8136
Tom Zimmerman - Billing Sup - 717-202-8135
(Sup hours can vary widely. Try them all. Leave a voicemail. Or ten. Then call MEF and tell her no one will return your calls. They'll get back to you.)
And then there's the bridge and headend people. It's not their job per se to help customers, but if one called them, the bridge has access to help and would be angry enough to do it just to make someone go away, and the headend, while not all THAT useful, is important enough to irritate someone into taking action on your behalf...
Lebanon Call Center Bridge 717-202-8202 (7 AM-12AM)
Lebanon Headend 717-202-8190
The sups and other numbers on here are limited to a certain geographic area, roughly PA from the New York line to the Maryland line, west as far as Breezewood, East to just shy of Plymouth Meeting.
Additionally, any Comcast customer in rural WVa, VA, or a small piece of PA west of Mercersburg who is CONSTANTLY getting misdirected to either Pittsburgh or Lebanon PA, we route calls based on the number you call from, and it inevitably ends up wrong if you're in one of those areas and a legacy Adelphia customer. So go right to the source. You are in "corp" 01626, and are served out of the Hancock, MD service center and the Manassas, VA call center. Only the people in Manassas can pull up your account. Dial direct 703-740-2225
Kudos to The Consumerists' Ben Popken for posting this, and I hope this helps some frustrated Comcast customers out there. Enjoy!