On Monday, Comcast officially finalized their acquisition of AT&T Broadband, moving 1.9 million AT&T Broadband Internet users onto the Comcast e-mail network. As discussion in our forums indicates, how well the migration went depends entirely on who you ask.

Some customers are less than thrilled with the e-mail migration wizard, especially after it installs Comcast support software and changes their homepage to Comcast.net. Other customers complain that since they've made the switch, they've seen a noted increase in the volume of spam that's hitting their inbox.

According to Comcast, the company will forward messages sent to the old attbi.com domain until December 31, 2004, though if your old e-mail address was in use on the Comcast network (fairly likely given its size), you were forced to change it.

According to quotes in the Denver Post, Comcast is pleased with how the migration is going. "Overall it's gone very well," notes spokeswoman Jeannine Hansen. "A tremendous amount of planning went into the transition. We wanted to make it as smooth as possible for our customers. We were staffed and ready to handle the calls."

On the flip side of the coin, the Post also details several customers who had a nightmare of a time getting their e-mail to function properly. Several of those customers experienced hour long hold times or an off-line support page when they tried to get help for their migration woes. At least one customer in our forums claims they waited more than 3 hours to speak to a customer support representative.

Customers can connect to 'connect.comcast.net' (no 'www') to get the latest information on the transition and download the migration wizard if so inclined. By phone Comcast support can be reached at 888-262-6300.