Redwood City, CA, September 16, 2003 — SupportSoft, Inc. (Nasdaq: SPRT), a leading provider of service and support automation software, today announced that Adelphia Communications has chosen its software for end-to-end service automation to support Adelphia's more than 900,000 broadband subscribers. Adelphia's purchase of SupportSoft's SmartAccess™, Service Automation Suite™, HomeNet™, and Knowledge Center™ software products is expected to help Adelphia resolve thousands of broadband customer service issues each month.

Adelphia Communications is the nation's fifth largest broadband cable provider. With the addition of Adelphia to the list of high-speed data customers, SupportSoft now counts 7 out of the top 9 North American broadband service providers among its many customers.

"Adelphia's broadband customer expansion continues to accelerate. To better serve our current subscribers and scale to meet future growth, we needed a proven service automation solution that would not only allow us to contain support costs, but help drive customer satisfaction and retention," said Matt Bell, director of high-speed data strategy and product development for Adelphia. "After an extensive competitive evaluation we found that SupportSoft had the best set of fully integrated software solutions for Adelphia's needs."

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