Adelphia Cleans HouseTrying to upgrade more than their image ( old news - 05:01PM Tuesday Nov 04 2003) tags: business · hardware · cable Trying to put their troubled past behind them, Adelphia has been quietly gearing up for DOCSIS 2.0 and a DVR launch over the next twelve months. For much of 2002 and 2003, the name Adelphia was synonymous with mismanagement, as the Rigas family scandal tarnished the company's image. With the Rigas taint cleared from their bloodstream and a new corporate HQ in Denver, the company is trying to start over. The company was one of several to raise downstream rates (see Adelphia forum discussion), and according to this CED magazine interview with the company's new corporate engineering team, they've been hard at work upgrading their patchwork network. According to CTO Marwan Fawaz, standardizing the jigsaw puzzle was their first priority: "I think we had every CMTS known to man in our company, so Tom [Buttermore] is going through the process of standardizing the platform and upgrading what we have today. We’re leapfrogging [DOCSIS] 1.1 to go directly to 2.0. By the end of next year, more than 70 percent of our CMTSs will be 2.0." The company also indicates they'll be deploying DVR (digital video recorder) service in the majority of their top markets during the next year. With so many improvements to make, the company indicates they won't be joining the VoIP push for the time being. Fawaz engages in "corporate speak" when asked about the company's plans for potential byte-caps. "We like to call it “consumption modeling” instead of byte-caps," he says. "We will be what we call “soft consumption monitoring,” and essentially decide whether we want to make it hard consumption monitoring going forward. We haven’t made that decision."Fawaz could have just said, "yes, we'll be implementing soft caps; maybe hard caps later" and saved the interviewer some time. Hopefully they won't be following the lead of companies like Comcast and Rogers; who send you letters threatening account termination when you download too much, then expect you to guess what the actual limits are.
Related:- Comcast/Sandvine Traffic Managment System Evolves
- RCN To Offer TiVO
- Broadcom Thinks 2010's The Year Of DOCSIS 3.0
- What Network Neutrality Is REALLY About
- Cable Industry: Shucks, Guess Nobody Wants CableCARDs
- Metrocast Offers Fiber To The Home
- Hackable Time Warner Cable Modems Still Hackable?
- Cable Uncapper Faces Criminal Charges
|
 
oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA
| Money... I'm just wondering where the money for all of this is going to come from.
And correct me if I'm wrong...I thought one of the biggest benefits from DOCSIS 2.0 was increased upstream bandwidth which would then permit higher downstream consumption...so why the talk of (I don't give a crap what they call it) DOWNLOAD CAPS?
[text was edited by author 2003-11-04 17:06:02] | |
|  | 
Karl Bode
News Guy
join:2000-03-02
Host:
Road Runner
PC gaming GAMES
PC gaming Tech
| Re: Money... quote:
I'm just wondering where the money for all of this is going to come from.
Golf Course sales? I know John Rigas wouldn't allow them to offer "soft-core" pornography over the network previously, so perhaps there's your answer.  | |
| | | adelphiasux
Hope Tw Is Better
join:2003-06-29
Horseheads, NY
|  Re: Money...
My cable bill went from 80 to 120 dollars in the last 3 years, and my cable channel selection has gone down. Internet service is broken 50% of the time. Tech support are morons. Adelphia should not even exist after stealing all that money from stock holders. It should have been sold off to pay them, then banned from ever doing business again anywhere. Adelphia can go to hell. | |
| | 
crazediamond
That's Dr. Craze to you
Premium
join:2002-01-19
Germantown, MD | the money is probably coming from our bills that have grown prodigiously in the last 18 months. | |
| | |
oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA | Re: Money... Yeah but a company that was supposed to be in such financial trouble can suddenly revamp its network in under 12 months? Plus place orders for new PVR units? | |
| | | | | | | | |
oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA | Re: Money... That explains it...they found suckers to give them access to more money. | |
| | 
batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs: | "We like to call it “consumption modeling” I like to call it BS. | |
| | 
JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY | Can we say 1.5Billion of debtor in Posession funding
Well over half of it went into new equipment.
jAX. | |
| | |
oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA
| Re: Money... Vaseline
Lots of Vaseline 
[text was edited by author 2003-11-04 20:28:32] | |
| | thefett
join:2001-02-05
Auburn, NY
 ·Verizon FIOS
| Money...
I'm just wondering where the money for all of this is going to come from.
And correct me if I'm wrong...I thought one of the biggest benefits from DOCSIS 2.0 was increased upstream bandwidth which would then permit higher downstream consumption...so why the talk of (I don't give a crap what they call it) DOWNLOAD CAPS?
[text was edited by author 2003-11-04 17:06:02]
they are gettin the money from the customers that have no choice but stay with them if they need cable service//
i am stuck with adelphia as my only choise for cable and broadband... for the bargain basement price of $95 a month...
hte orice has jumped over 20% in the last 3 years | |
| | | davidwgeorge
join:2003-11-03
Vevay, IN
| Re: Money...
What has me hot is their failure to provide what they advertise. In fact I will be happy with a percentage of the 3 mgps down loads promised. I have never tested at even 1 mgps and it is my plan to continue calling and requested service visits until I have a dependable / constant 2 mgps.
I am paying a high price for their service and I demand 2/3 of what is promised.
As far as getting through to support personnel, all you have to do is call for new subscriptions - they always answer those phone calls.
The ranks of the ripped off grows daily. | |
| | | 11337845
Live free or die
Premium
join:2002-12-20
Seattle, WA
| I understand I understand what they're doing, but missing out on VOIP at the groundfloor level is one of the dumbest things they could do.
VOIP is the wave of the future, and day by day, they are losing their customer base.
It's a VERY profitable service to offer and wouldn't be hard to implement.
Then again, when a company tries to do too many things at once, they almost always run into trouble due to hiring too many people in a short amount of time. It causes people that suck to get hired, and causes more problems in the long run.
As a consumer, I like what they're doing because it benefits me more (since I already have Vonage), but from a business POV, I would have focused on VOIP first, as their actual service is quite good (for me, at least) and VOIP should be their forefront focus.
EDIT
Damnit, thought I was first.
[text was edited by author 2003-11-04 17:08:26] | |
| | njellis
join:2001-05-12
Glendora, CA
| Re: I understand VoIP is actually rather difficult to implement and provide QoS for. There's a lot more involved than hooking up a NID at the side of your house to the phone, and having return back to the l/o. You need to know how many people per node, to allot specific amounts of guaranteed bandwidth so phone conversation quality doesn’t drop, plants need to be built in a more reliable manner. The liability is phenomenal with VoIP. IT would be ideal to replace all the battery operated power supplies with gas-fed power supplies, therefore if the power is out for more than 4 hours, the supply could then switch to a gas generator. That's just 1 example of the process required for VoIP (reliable quality VoIP - not just thrown together of course). Plants typically like to be Node +1 (No more than 1 amplifier per node). Many systems are node +6 even higher. Those will need to be rebuilt, to provide greater uptime (as high as possible). With Cable modems and TV service, "best effort" is ok. With Telephony/VoIP a "better than best effort" is necessary. Then to consider the server end of the process, the call services such as caller ID etc; the billing process, logging usage for federal reports/usage - taping services etc... It becomes very complex and daunting. VoIP is by far the most complicated of any feature to provide via cable. Will be cool when Adelphia gets it though
--
"When my Linux machine gives me the blue screen of death, I just wiggle my mouse to deactivate the screen saver" | |
| | | 11337845
Live free or die
Premium
join:2002-12-20
Seattle, WA
| Re: I understand said by njellis  :
VoIP is actually rather difficult to implement and provide QoS for. There's a lot more involved than hooking up a NID at the side of your house to the phone, and having return back to the l/o. You need to know how many people per node, to allot specific amounts of guaranteed bandwidth so phone conversation quality doesn’t drop, plants need to be built in a more reliable manner. The liability is phenomenal with VoIP. IT would be ideal to replace all the battery operated power supplies with gas-fed power supplies, therefore if the power is out for more than 4 hours, the supply could then switch to a gas generator. That's just 1 example of the process required for VoIP (reliable quality VoIP - not just thrown together of course). Plants typically like to be Node +1 (No more than 1 amplifier per node). Many systems are node +6 even higher. Those will need to be rebuilt, to provide greater uptime (as high as possible). With Cable modems and TV service, "best effort" is ok. With Telephony/VoIP a "better than best effort" is necessary. Then to consider the server end of the process, the call services such as caller ID etc; the billing process, logging usage for federal reports/usage - taping services etc... It becomes very complex and daunting. VoIP is by far the most complicated of any feature to provide via cable. Will be cool when Adelphia gets it though
If a startup like Vonage can do it, so can Adelphia.
At least that's how I see it.
When I think of Adelphia and VOIP together, I'm thinking an ATA 186 like Vonage uses, and not a direct plugin to the house phone system, though that is a pretty good idea too.
Is that how other cable providers have chosen to deploy VOIP? | |
| | | | njellis
join:2001-05-12
Glendora, CA
| Re: I understand I don't think there is a set standard as to how other companies deploy VoIP. Vonage is an independent company; they do not own the infrastructure. It's sold as a service that works over your broadband. Vonage cannot be held responsible if your phone doesn’t work because X-cable company’s lines went down. And X-cable company cannot be held responsible because they don’t support or endorse VoIP service, so if you do it; it's done at your own risk.
Quite different from getting Adelphia VoIP (or any other Cable company VoIP). Vonage doesn’t roll trucks out to your house to fix the issues w/ your VoIP working etc etc...
It goes back to the "Yah they can make it work; but it'll be a thrown together patch-half@ss system." Not one you want to put your name on especially in our day of lawsuits galore.
The ATA186 is ONE of many ways to do it. Another example: an over builder in our system has voltage (48vts for phone) running though their lines. They have different tags on their lines if voltage runs down their drops... and they have an NID that interfaces w/ the phone NID already in your home. Yet another model is not running voltage down the drop, and instead plugging into the house for your 48vts, one option w/ battery one w/o battery. Again that goes back to a reliability issue. Yet another concept is to have taps @ the pole w/ coax ports and telco ports, where you'd run a telco-style line up to the phone (twisted pair) and hook up. I'm sure there are plenty more ideas than that..
--
"When my Linux machine gives me the blue screen of death, I just wiggle my mouse to deactivate the screen saver" | |
| | 
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| VOIP isnt as lucrative if the FCC gets its way and gets you all the same fees, charges and taxes you've grown to love with POTS. just like a drug dealer, they want their cut (aka the telco USF slush fund)
--
You can never be too rich, too thin or have too much Bandwidth | |
| | ModemTek
Premium
join:2002-06-25
North Olmsted, OH
| To simply state that any cable company could just "roll out" VOIP service is far fetched to say the least. The ability to have a reliable network would require node +1 infra-structure of the entire cable plant. Considering that the majority of most cable plants built before 2002 are node +6 or better, the mere cost of rebuilding thousands of miles of plant would be in the billions. I work for Adelphia in our Cleveland, Ohio system and we currently have 2 cities built on node +1 standard. Those systems are one of the most state of the art systems in the country. By the way, they are just 2 of the 25 cities served in the Cleveland area which consists of over 10,000 miles of plant.
I wont disagree that VOIP is the wave of the future but to launch a service that you are not clearly able to support would only lead to inconsistent and unreliable service at best. Which in turn leads to more angry customers and more flaming thread on this board. Good things take time and Adelphia certainly seems to be on the right track. You try to come back from a 3 billion dollar deficit that you didn't know you had and see how much fun it is. | |
| | | 11337845
Live free or die
Premium
join:2002-12-20
Seattle, WA
| Re: I understand said by ModemTek :
To simply state that any cable company could just "roll out" VOIP service is far fetched to say the least. The ability to have a reliable network would require node +1 infra-structure of the entire cable plant. Considering that the majority of most cable plants built before 2002 are node +6 or better, the mere cost of rebuilding thousands of miles of plant would be in the billions. I work for Adelphia in our Cleveland, Ohio system and we currently have 2 cities built on node +1 standard. Those systems are one of the most state of the art systems in the country. By the way, they are just 2 of the 25 cities served in the Cleveland area which consists of over 10,000 miles of plant.
I wont disagree that VOIP is the wave of the future but to launch a service that you are not clearly able to support would only lead to inconsistent and unreliable service at best. Which in turn leads to more angry customers and more flaming thread on this board. Good things take time and Adelphia certainly seems to be on the right track. You try to come back from a 3 billion dollar deficit that you didn't know you had and see how much fun it is.
At the very least, they could bundle VOIP service like Vonage has (using ATA's and a network like Vonage), or maybe even strike a deal with Vonage and work with them to offer an Adelphia branded service at a better price.
That way, they get their foot in the door, and don't have to spend millions of dollars to do it.
They don't need to setup an entire infrastructure to get into the market, but they could help themselves out immensely if they did SOMETHING with VOIP. Every day they wait makes it harder to get customers.
[text was edited by author 2003-11-04 22:39:48] | |
| joebear29
join:2003-07-20
Alabaster, AL
|  Yay hard caps
"We will be what we call “soft consumption monitoring,” and essentially decide whether we want to make it hard consumption monitoring going forward. We haven’t made that decision."
Soon, instead of being randomly bitch-slapped for exceeding 150 gigs a month you'll be methodically bitch-slapped for exceeding 20 gigs a month. | |
| | 
trisomy
Premium
join:2002-05-23
Houston, TX | Re: Yay hard caps Joe, you are just too funny! | |
| | | |
oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA | LOL...now that was funny! | |
| | BizFinancing
Premium
join:2003-01-10
Port Orchard, WA
| said by joebear29 :
Looks like all you anti-softcappers may get your wish:
"We will be what we call “soft consumption monitoring,” and essentially decide whether we want to make it hard consumption monitoring going forward. We haven’t made that decision."
Soon, instead of being randomly bitch-slapped for exceeding 150 gigs a month you'll be methodically bitch-slapped for exceeding 20 gigs a month.
This may actually be the way they plan to increase their revenues to cover that $1.5 Billion loan ...... charge (extort) you for exceeding a monthly cap or shut off your service.
Similar to measured services offered to businesses ..... only lacking the disclosures required. | |
| 
Sharingan
join:2003-08-17
North Hollywood, CA | Does this means new modems. Does this mean people who have old modems have to buy the 2.0 modems or are the old modems still work. | |
| | 
MacLeech
The one and only
Premium
join:2001-07-14
SoCal
| Re: Does this means new modems. said by Sharingan :
Does this mean people who have old modems have to buy the 2.0 modems or are the old modems still work.
2.0 modems are backwards compatible with 1.x CMTSs
2.0 CMTSs are backwards compatible with 1.x modems.
DOCSIS modems will work with DOCSIS CMTSs, doesn't matter which version is on either end. You can keep the modem you have.
On the other hand, for an cable provider to reap ALL the benefits of DOCSIS 2.0 it needs to have the majority (if not all) modems connected to a DOCSIS 2.0 CMTS to be DOCSIS 2.0 modems. So at some point in the future providers using 2.0 gear may require customers to have 2.0 modems, but its up to the provider to decide when that point is feasible and cost effective. Until that time, 1.0 and 1.1 modems work fine with 2.0 CMTSs.
--
Adelphia - Is it working now?
[text was edited by author 2003-11-04 18:32:32] | |
| supertbone
join:2002-04-04
Pleasant Grove, UT
| Pie in the face of Marwan Fawaz | |
| 
RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
 ·Comcast
| Bad hints "Fawaz engages in "corporate speak" when asked about the company's plans for potential byte-caps. "We like to call it “consumption modeling” instead of byte-caps," he says. "We will be what we call “soft consumption monitoring,” and essentially decide whether we want to make it hard consumption monitoring going forward. We haven’t made that decision."
That part bothers me, is Adelphia going to start sending us nasty letters too?
--
See the thriving railroads of today, and of the future!»www.tomorrowsrailroads.org/, Check out this live rail cam of the BNSF "Chilli" Sub in Galesburg, IL- »64.40.92.210:1100/video/med.html | |
| |
MacLeech
The one and only
Premium
join:2001-07-14
SoCal
| Re: Bad hints Maybe you should all read the question and answer following the one mentioning caps:
said by CED interview:
CED: So, at this point there is no specific policy being applied with consumers, or is this primarily internal?
Fawaz: It's internal monitoring. We may do something like what our peers are doing, which is to [notify] high [consumption] users...if they abuse more than their share of the network. Not in a threatening way, but to give them the ability to upgrade to our new premium product. We are looking at this from an opportunity perspective.
Everybody complains that thier node gets "overloaded", yet how does anyone expect it to be prevented without internal monitoring? How does anyone know its close to capacity without some sort of internal standards and limits?
--
Adelphia - Is it working now?
[text was edited by author 2003-11-04 23:46:29] | |
| | |
RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast
| Re: Bad hints Thanks Mac, but I'm already on the Premier Package, does that mean I am safe from getting notices from Adelphia? I am not a bandwidth hog or anything, but I do use quite a bit of bandwidth, and the statement "their share of the network" is loaded with pitfalls, how are they going to determine what their "share" is? 10 gb, 100 gb, 500 gb? I figure as long as I pay my bills, and don't do anything illegal or try to hinder the network in any way, I should be able to download as much as I want.
--
See the thriving railroads of today, and of the future!»www.tomorrowsrailroads.org/, Check out this live rail cam of the BNSF "Chilli" Sub in Galesburg, IL- »64.40.92.210:1100/video/med.html | |
| 
Stiv2k
Rm -Rf As Root
join:2002-07-22
Orlando, FL | Time will tell Maybe one day when nobody's power hungry, we won't have any data transfer caps  of course that will be in like 30 years lol
--
- Steve Bularca | |
| 
Jumbo Lump
join:2003-01-19
Linden, VA
| Thanx for the "upgrades" I was/am planning on upgrading to new "powerlink premier" when it becomes available, my bill has increased again & now they are threatening to start monitoring bandwidth usage?
I should have known it was too good to be true.
As bad as my service has fluctuated since all this work started, I probably couldn't hit the cap if I tried. | |
| |
See 10 replies to this post | |
cablesurfer
join:2000-02-05
Thousand Oaks, CA | Value Now thats a vaule ! ! | |
| zuper57
join:2001-04-02
Lexington, KY | Whatever happened to price? Increase the speed and jack up the prices, eh? Sounds like a great deal... | |
| 
Voyager2K2
join:2001-10-04
Wayne, PA
·Verizon FIOS
| 2002 and 2003 ????? For much of 2002 and 2003, the name Adelphia was synonymous with mismanagement, as the Rigas family scandal tarnished the company's image. It goes way, way farther than that Karl.
In the 90's as well.
I will be happy to provide all the supportive articles, court rulings and legal documents if you desire.
Frankly I am glad my area was traded to Comcast, but things can only get better for Adelphia subscribers.
However when I read Marwan Fawaz engaging in Reaganesque "double speak" you have to wonder who is at the helm. If anything else, it's so darn 80's! | |
| | BizFinancing
Premium
join:2003-01-10
Port Orchard, WA
| Re: 2002 and 2003 ????? said by Voyager2K2 :
For much of 2002 and 2003, the name Adelphia was synonymous with mismanagement, as the Rigas family scandal tarnished the company's image. It goes way, way farther than that Karl.
In the 90's as well.
I will be happy to provide all the supportive articles, court rulings and legal documents if you desire.
Frankly I am glad my area was traded to Comcast, but things can only get better for Adelphia subscribers.
However when I read Marwan Fawaz engaging in Reaganesque "double speak" you have to wonder who is at the helm. If anything else, it's so darn 80's!
Unfortunately this is pretty standard in the Telecom industry when dealing with management ...... you should hear some of the stuff they try using on employees .. lol | |
| 
Davidc9950
@216.134.x.x
| Typical cable BS This is nothing more than typical cable company BS. Every single one of you that have posted here has been crying; read "whining", about your bill, service, etc. While I disagbree that these things are "expensive to offer", they are not since once the initial capital outlay has been spent and the equipment is in place the price to offer this service is stagnant moving forward, it is quite expensive for the initial capital outlay of purchasing equipment, running cable, servers, mail servers, Operating systems for servers, etc. Let us not forget that irregardless of what OS they run, ie: Red Hat, suSe, Microsoft, these companies get the costs of the OS up front, before the cable co can start billing and offering internet services to anyone. While I agree that Adelphi is a ripoff from a management side of it, most cable companies are, $40.00/month is too much money for 3mbps up / 256 kbps down. There is another story on this page regarding fiber to the house at 10mbps up and down. Now, that would be something that I would pay $50.00 / month for.
This is just my $0.02 worth. Also, this is just my opinion, I could be wrong.
David | |
| | 
hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Re: Typical cable BS david posted
"This is just my $0.02 worth. Also, this is just my opinion, I could be wrong"
Thank You. The last 4 words summed your post up very well.
Hob
--
"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson | |
| | | gpancner
join:2001-09-27
Nine Mile Falls, WA
| Re: Typical cable BS
Two cents appears to be the amount of money invested in educational time to develop that thought process. Obviously not much of an understanding of economics.
And by the way, "irregardless" is not a word. Probably paid less than a penny for that. | |
| |
JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY
| "it is quite expensive for the initial capital outlay of purchasing equipment, running cable, servers, mail servers, Operating systems for servers, etc. Let us not forget that irregardless of what OS they run, ie: Red Hat, suSe, Microsoft, these companies get the costs of the OS up front, before the cable co can start billing and offering internet services to anyone."
Let us not forget the costs of labor. Labor is QUITE the expensive cost of most operations and a direct dregg on profits. For ever install it costs an MSO roughly 90$. For every 'self-install' where someone calls into support ( sometimes on multiple instances ) the costs can exceed even the truck roll.
If an introductory price incentive is offered of 19.99$ or even 29.99$, how long will it take for that one connection to become profitable?
"There is another story on this page regarding fiber to the house at 10mbps up and down. Now, that would be something that I would pay $50.00 / month for."
When funds are bonded or extracted from taxpayers, there will always be 'hidden' costs. It might be 50$ fot that FTTH connection per month, but what about local taxes and operations costs? Who collects that bill?
Sincerely,
jAX. | |
| dougrjames
Premium
join:2003-01-22
South Boston, VA
| I luv Adelphia I don't care what it costs i will pay it. With excellent Tech Support and a download stream of 3300-3400mbps I have no complaints and for those that do complain try Satellite internet from Hughes, but beware they limit downloads to 69mbp hour. If you go over you will be cut off for 8-12 hours. everone has access to satellite so love Adelphia or shutup and switch to Satellite, you won't be gone long, I've been there ,done that and came back. dougrjames@netscape.com | |
| jnsbc
join:2003-11-08
Ringgold, VA
| No disappointments here.... I've had Adelphia Cable/Internet access now for about 6 months. In my area I'm getting 3000 to 3600 mbps. downloads with excellent customer service....no complaints here!
Jack Spence
Ringgold Va. | |
| | adelphiasux
Hope Tw Is Better
join:2003-06-29
Horseheads, NY
| Re: No disappointments here.... My connection rate has fallen since the time I got Adelphia 3 1/2 years ago, Now I'm lucky to get 1.5mb's down. My upstream went to 256, but for 3 years it was basically dial up speed for upload. Funny thing is, the price continues to rise. My cable TV and Internet come in one bill, between the two my monthly cost has gone up about 30%, I've lost about 10 channels and bandwidth has dropped off by about 50%. Total BS. All you people defending Adelphia are clueless or like the abuse. Maybe you just like donating your money to criminals, who knows. Go get your head checked- but since you like throwing your money away, I'll give you a PO box. If you don't actually use Adelphia or if you work for them, you can STFU. | |
| | | 
cameron119
1lt
join:2002-12-03
Morristown, TN
| Re: No disappointments here.... How is spending 39.95-49.95/month for 3+mbps down "throwing your money away"? It seems you forgot that the cableco spends in excess of 500.00 per 1.5mbps they purchase from backbone providers. You would do the same if not for Adelphia or other providers. | |
| Rickm6
join:2003-08-14
Camarillo, CA
| nothinworsethanadelphia I have a great idea! Why doesn't Adelphia just offer what they promise? If you can't deliver, don't offer it. I had to get rid of my cable modem because it never worked. On a good week it would work 50 percent of the time. The whole damned neighborhood was that way. To make matters worse 23 of the 26 people I talked with at customer service (including supervisors and managers), claimed there wasnt a problem and didn't know of a problem even though the neighborhood had called everyday for the past month. Many of the employees would flat out lie to you on the phone just to get you to hang up. Adelphia is the worst run company I have ever seen and to make matters worst they don't give a damned. | |
| | | |
|
|
·