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story category XP Wi-Fi Mystery Disconnects
MS denies problem is Windows related
(old news - 06:21PM Friday Jun 04 2004)
tags: wireless · software
A long-standing issue with Windows XP and Wi-Fi is a seemingly random loss of wireless signal for no apparent reason, though the signal strength indicator shows a full signal. Both Wired News and Wi-Fi Networking news dig further into the problem, which Microsoft denies is the fault of Windows XP. The problem, according to Wi-Fi Networking News editor Glenn Fleishman, is the general flakiness of the Wireless Zero Configuration tool; which if stopped, apparently causes the connection to come back. As for the misleading signal strength indicator, a Microsoft spokesman gives an interesting runaround, suggesting the indicator indicates your "association" with an access point, not signal strength.

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Forums » XP Wi-Fi Mystery Disconnects
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timbox
Legacy Virus
Premium
join:2000-12-28
Providence

Wireless is hard

The only time my XP machines lose their wireless connection is when we use the cordless phone. :/
--
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FutureMon
The Shrill One
Premium,ExMod 2002-05
join:2000-10-05
Colorado Springs, CO
clubs:


edit:
June 4th, @05:41PM

Re: Wireless is hard

My buddy comes over to my house with his XP laptop that has built-in wireless. My laptop is running Win98 and a PCMCIA D-Link card.

The two laptops can be sitting right next to each other, mine streaming audio and video, his sitting in IRC, and he'll lose his connection randomly while mine hums along quite fine.

To me, that sounds like an XP driver problem.

Funny thing is, my D-Link signal strength indicator would sometimes say "Not connected" and yet I could still browse and stream.

- FM
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Nerdtalker
Working Hard, Or Hardly Working?
Premium,MVM
join:2003-02-18
Tucson, AZ
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Re: Wireless is hard

said by FutureMon See Profile:
To me, that sounds like an XP driver problem.

I think so, I've got 2 laptops with WIFI and never even knew this was a problem...
--
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DHRacer
Fire Survivor

join:2000-10-10
Lake Arrowhead, CA
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Re: Wireless is hard

So, if you go into the Services Manager and turn off the Wireless Zero Config service, and then make sure it is set to disabled on startup, does this solve the problem?

If you turn this off, how do you install and configure Wireless Adapters?

I'd like to know, since some guys in my office have XP notebooks that do this, and I finally gave up trying to figure out why, and just told them to live with it.

If it can be fixed, I'll be estatic.

--
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CTCNetwork

join:2003-05-17
Notts

Re: Wireless is hard

Hi,

When I set my WiFi up I had terrible issues with connectivity and trying to config the WEP. . . .

Untill I turned off the WinXp wireless control and installed the software that came ith thcard (Netgear).

"a Microsoft spokesman gives an interesting runaround, suggesting the indicator indicates your "association" with an access point, not signal strength"! I think that sums it all up.
--
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DHRacer
Fire Survivor

join:2000-10-10
Lake Arrowhead, CA

Re: Wireless is hard

thanks

i'll tell him to shut that service off and install the software if it isnt already.

chalk that up to another case of Microsoft playing "they know best".
philburg2

join:2003-04-11
Seabrook, NH

Have you tried adjusting your channel to say 11 instead of 1? I hear that cordless phones run on the 1 channel, so change your wireless change with your software if you can.

As a netgear wireless user, I've known that wireless zero is a POS and needed to be turned off with help from ppl in the forums here.

fletchtech
Premium
join:2003-02-03
Riverview, FL
Unbeleiveable! Everybody is having the same problems I am having! Wireless and XP can be a real nightmare! I have to have my wireless with the LAN cable as backup!

wolfox
Gentle Wolfox

join:2002-11-27
Fayetteville, AR

I run XP on a wireless laptop. Runs 24-7 with Wireless Zero Configuration on. No problems, no hassles, no drops. Ever. And yes, WEP is enabled along with firewalls, MAC locking and through an 802.1x captive portal. Well, it does drop - when I go past 1/2 a mile away from my house. ;> I use a D-link USB wireless adaptor, Another D-link PCMCIA card, and a Linksys A-B-G card on that machine with no headaches.

MS is not at fault here, IMO.
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bobb1300

join:2004-04-02
Mechanicsburg, PA

Re: Wireless is hard

I went through the same thing. Suspecting my new Windows XP OS, when in fact all was solved when I downloaded the latest drivers for my TrueMobile 1300 series miniPCI card.

Before you try anything else, UPGRADE YOUR WIRELESS DRIVER!
novelladmin

join:2004-06-07
Mesa, AZ

Ok, guys my buddy forwarded me this board and asked me if I could help out. Being a network administrator I have access to a lot of software and I have found that Boingo is the best. I know its corny but the fact is that they have a major money and have created a great product. You don't need an account and it keeps you connected. It will seek about the strongest signal and ask you if you want to connect to it. It will also give you all the other sites that you can connect to also.

»www.boingo.com/download_windows.html

I was suffering from the same issue and I have an Toshiba R100 (very thin, about 2 pounds) which runs the Intel lan 2100 3b mini pci adapter. Toshiba does not give you the actual package for the intel adapter. I found the software in Japan ftp site.
I found the software that gives you greater distance. Reason why its not public software. FCC regulations.

If you would like program I can place in an ftp directory if you would like. You have to have the lan 2100 3b mini.

Let me know. I'm new here and I would like to help if I can.

Thank you, Jason

compugeek
Have you pooped today?
Premium
join:2002-07-30
Pickerington, OH

Not going crazy after all

All this time I thought that I was going crazy... I have a couple of laptops that I can site right next to my AP or Router and there will be 100% signal strength then all the sudden XP says the connection was dropped, a couple of seconds later it comes right back. It is even worse if I have WEP enabled.

Geek

technick
Premium
join:2000-12-16
Loganville, GA

Re: Not going crazy after all

Dude I feel your pain, I formated my laptop cause I was having the problem, and sure enough it came right back. I felt like a @#$@#% after all that, and backing up all my mp3's, and pirated divx movies just to waste time. It really sucks, but its M$.

Another thing that drives me crazy is when the connection is dropped, and it comes back up without an ip address, just the default 169 bullcrap, even though I have great signal. To fix this, it requires you to reboot, and cross your fingers.
--
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kfsutops
Premium
join:2002-08-19
Brandon, FL
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said by compugeek See Profile:
All this time I thought that I was going crazy... I have a couple of laptops that I can site right next to my AP or Router and there will be 100% signal strength then all the sudden XP says the connection was dropped, a couple of seconds later it comes right back. It is even worse if I have WEP enabled.

Geek

I have had the same problem on my nephew' computer. His computer runs windows xp pro. It's just erratic and somewhat annoying. He doesn't use it too much, so it's one of the annoyances we deal with.

There are also issues with the zero wireless configuration if you have or do install software that came with the wireless card. XP doesn't like someone else's software for some reason. If you disable windows zero wireless, you're supposed to be able to use other software, but I don't believe it. I think it's still running somewhere in the background.

The funny thing is that my niece's computer (same room) has windows 2000, uses the software that came with the very same wireless card and never drops a bit. Never an issue.

I've always figured it was xp or something, but who wants to call Microsoft when there solution will always be to call the vendor.
sandhill

join:2003-07-01
Joshua Tree, CA

Dealing with this issue right now!

Dell Inspiron Laptop, new. Installed Linksys 54G card. Worked great for about 2 weeks. One morning the laptop gets turned on and it can't connect right away. Takes it over a minute, and it's on and off all day, all by itself. The activity LED on the PCCArd appears to have long gaps of no connectivity during large file transfers. Even if I turn off all security on my WRTG54S router and turn SSID on, the Dell Laptop only 'sees' an available signal part of the time, this all the while the laptop is 4 feet from the router.

I have been going crazy trying to troubleshoot this. GAD! Hope MS owns up to this, and offers a fix. BTW, this same card in a Win98se laptop is rock solid.

state
relax, it's only pandemonium
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said by compugeek See Profile:
All this time I thought that I was going crazy... I have a couple of laptops that I can site right next to my AP or Router and there will be 100% signal strength then all the sudden XP says the connection was dropped, a couple of seconds later it comes right back. It is even worse if I have WEP enabled.
I have the same problem with my XP laptop...conection mysteriously drops and comes back rapidly, but rather anoying...especially if I'm using XWIN32 or PuTTY.

Up until now, I've been blaming my microwave

compugeek
Have you pooped today?
Premium
join:2002-07-30
Pickerington, OH

Re: Not going crazy after all

Yeah and Putty will drop you like nothing if there is a little glich in the connection. I use it to talk to my webservers alot and I am always having to restart the session.

Geek

Squarrel5

@206.126.x.x

I have the exact same problem with my XP laptop, especially since I have enabled WEP on my Linksys AP. We've always had problems with Wifi in our home, and its time for someone to take some accountability here and stop using blame and giving the runaround.

bartruji

join:2003-04-27
Tempe, AZ
clubs:

Hu?

"It indicates that you've associated with an access point. It is possible for you to be associated without having (Internet) connectivity," said Shai Guday, a Microsoft wireless group program manager.

...WTF?
Daemon
Premium
join:2003-06-29
San Francisco, CA

Re: Hu?

The statement makes sense if you have enough knowledge about how WiFi works. Normally, Windows scans and ranges and finds the access point on the most preferred network with the strongest signal. Even if it finds 10 AP's on the same network in range, it will only associate itself with one at a time.

You can associate yourself with an AP and appear connected without being online. For example, connect to a WEP-enabled AP without putting in a key. You will associate yourself, but you can't get online. Same thing would happen if you unplugged the ethernet cable from the AP. The signal strength bar only indicates how strong the signal from the AP you are associated with is.
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Owlbet
Tower ready
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Palmer, AK
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Wi-Fi Mystery Disconnects

To borrow a lyric from a Brooks & Dunn song...Deny, Deny, Deny. Our mothers taught us as children to be truthful. I don't condone bashing any OS maker, but a modicum of truth given to users goes a long way toward keeping those users. Most people will patiently wait if Microsoft has a problem, acknowledges it, and goes about fixing it. Sugar-coating, denying responsibility, or even worse, saying nothing, will only further alienate users of the Wireless Zero Configuration service.
--
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BIGMIKE
Premium
join:2002-06-07
Westminster, CA

Re: Wi-Fi Mystery Disconnects

Is it only windows xp that have the problem or Linux or windows 2000?
keyboard5684

join:2001-08-01
Youngsville, PA

Re: Wi-Fi Mystery Disconnects

XP.

Never personally seen this problem with Linux, FreeBSD or Windows 2000.

dadkins
Living on a Blu Planet
Premium,MVM
join:2003-09-26
Hercules, CA

It does happen

But not too often. I expect to see it "disappear" with a new patch...without any explaination or admission of cause.
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3SGTE
ST215W
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join:2000-11-23
there
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Intel Pro set utility

Mine was flaky using the Win XP software.

I changed to the supplied Intel adapter software, all is good now.
--
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Tomek
Premium
join:2002-01-30
Brooklyn, NY
·Packet8
·Verizon VoiceWing
·Verizon Online DSL

Chipset compatibilty and drivers

I was annoyed by windows zero configuration. (What does zero stands for). I was forced to use it when crappy DLINK driver didn't work. Now I'm using Fujitsu Atheros driver and works OK, much better than windows zero and dlink.
--
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

Re: Chipset compatibilty and drivers

said by Tomek See Profile:
I was annoyed by windows zero configuration.
I don't like how the Windows Tablet PC driver makes WEP so difficult to implement. As a result, I can't run WEP on my access point because Windows won't let me enter the key. Hopefully no one will sniff out my MAC addresses lol.
--
Keep America Strong! Bush/Cheney 2004
gatzdon

join:2002-10-25
Lake Zurich, IL

.

What was aggravating me the most was not just the sudden loss of connectivity, but the inability for the laptop to properly request an IP address from the DHCP server after it happened.

At least this now explains why I could get a working connection some times and other times a non-working connection even though all the settings appear the same.

tadmaz

join:2002-05-30
Mount Prospect, IL

...

Never had a problem with xp and wireless.

Defcon888
Premium
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San Bruno, CA
·AT&T Yahoo
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Re: ...

said by tadmaz See Profile:
Never had a problem with xp and wireless.

Same here.
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KUppiano
Karl Uppiano

join:2003-02-02
Ferndale, WA

Re: ...

said by Defcon888 See Profile:
said by tadmaz See Profile:
Never had a problem with xp and wireless.

Same here.

IBM T40 with built-in wireless: Never had random drop-outs, but coming out of standby after moving about the office, I'd have trouble re-authenticating. Those problems went away after installing SP2 beta. Coincidence? I think not... Lot's of good stuff in SP2.
Underplay

join:2003-10-19
Tacoma, WA
00111110 01011111 00111100 00100000 01101111 01011111 01001111 00100000 01011000 01011111 01111000

=

>_ o_O X_x

See 6 replies to this post
jlarem

join:2001-12-03
Charlotte, NC

I had a problem when I updaded window xp with the patch discussed in this intel document. I updated both the xp patch and the driver but still had the problem. Rolled back the update and the driver and no more problems.

»www.intel.com/support/network/wi···d944.htm

swilliams

join:1999-09-07
Mount Prospect, IL

I've had this bookmarked forEVER!

Don't know if this is a part of it or just something coincendental, but it was here on BBR a LONG time ago.

»Windows XP SP1 - Wireless Disconnects Solved!!!
ZosoPage1963

join:2003-09-16
Denver, CO

am I that dumb?

I have had this problem forEVER, but I can't find services manager, please don't flame me too bad....but tell me where it is?

applelover
Premium
join:2002-04-15
Commerce City, CO

Re: am I that dumb?

said by ZosoPage1963 See Profile:
I have had this problem forEVER, but I can't find services manager, please don't flame me too bad....but tell me where it is?

Start->Run->services.msc
--
Keep it pithy, if you wish to opine.No bloviating.

drakk28

@comcast.net

Orinoco Card

Have this problem all the time. I have all the updates, upto date drivers. My orinoco card will show full strength then none. Reboot and it's fine for a few more days????

biv
Bbr Biv
Premium,MVM
join:2000-09-26
Baltimore, MD

Re: Orinoco Card

said by drakk28:
Have this problem all the time. I have all the updates, upto date drivers. My orinoco card will show full strength then none. Reboot and it's fine for a few more days????

I used to have to do the same thing. Lose connection, reboot. A Windows 2000 notebook sitting two feet from my XP box always remained connected.

I canned the zero config, relied on the wireless nic software to do the work and now I have a solid connection.
--
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ArchAngel21x
Obama 2008
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Lincoln, NE

Bad Joke

Singing

"Blame it on the rain, yeah yeah!"

brianhn1
Sup Brotha

join:2003-01-26
Jacksonville, FL
clubs:

Problems

The problems that I had were mainly hardware compatiblity. A friend had an internal wireless card on his desktop and couldnt connect to the network at another friend's house. Plugged a USB wireless card and bam it worked fine.
--
^^^ What he said ^^^

MrTangent

join:2001-12-28
Earth

The irony...

Microsoft... problem... flakiness?

Say it ain't so, Joe!!!

netwire
Premium
join:2001-04-27
Mooresboro, NC
·Millenicom
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XP Seems to be the issue

I use a ORiNOCO card on my laptop, and the software that came with it - connection is rock solid. However one of the PC's that uses wireless looses connection a lot. To me it seems the windows xp drivers for wireless or whatever is a problem.
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Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
clubs:

Re: XP Seems to be the issue

ditto, it used to do it on my old orinoco / comcraq. It was odd.

impactstudio

join:2004-04-05
Vancouver, BC

Here' s what I do...

make a text file with this line in it - net stop "wireless zero configuration" - save it as netstop.bat in your sytem root directory, copy it as a shortcut to Start | Programs | Startup and have another text document - net start "wireless zero configuration" - save it as netstart.bat in your sytem root directory, copy it as a shortcut to Start | Programs and it will stop on login but you have an easy way to start it again if you want.

The problem I had was that my connection would try to renew itself every 60 secs. and I would lose my connection for a second. (among others)
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@attwireless.n

Re: Here' s what I do...

I upgraded to SP2 RC1 and problemo gone on my satellite pro Microsoft completely changed the way wireless works! Makes you winder

DSL_Steve
Premium
join:2003-11-28
Woodbury, CT

Re: Here' s what I do...

Its not XP, its all the cheap wireless boxes being sold today.

Linksys=junk
Netgear=more junk

Get a real wireless access point like ZyXEL and it will just plain work with any OS.

X_Digit
Binary Enhanced
Premium
join:2003-06-12
Mansfield, TX

MS? No way!

Uh, the article specifically stated that Microsoft DENIES the fault of Windows XP causing the issue (smirk). So, how can all this be an XP issue?

Heaven forbid I go against the article and state that it's ALWAYS Microsoft's fault, for all the jackasses will come out with all the "you guys ALWAYS blame MS"!

I'm sorry, but after over 30 years of getting to know MS and their operations, I can PERSONALLY voice my opinion in stating that this IS an MS problem! I can only wait to see the can of crap loaded into Longhorn! Yippee... I can hardly wait.
--
Respectfully, X_Digit

ano333

@cable.rogers

Connection drops

funny thing is that I have the same problem at home with my P4 802.11g broadcom builtin laptop on linsys WRT54G ver2 AP.. But i take the same laptop to work everyday and connect to a dlink AP and i never drop connection in the office.

Is must be compatibility isue between XP and linksys of some sort

plk
bo may sleep in loft
Premium
join:2002-04-20
Ogden, IA

Same problem with D-Link

I seen this same issue with the d-link 614+. I tried all the things suggested, and resoled it when I turned off turbo mode.
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8744675

join:2000-10-10
Decatur, GA

Re: Same problem with D-Link

I run Win2k Pro and have a D-link DI614+ router and DW-520+ wireless card. Every so often, the wireless card will start cycling in a loop of dropping the connection, reconnecting and dropping again, reconnecting, etc.

It does it very quickly and I can keep browsing without delay, but the Windows balloon messages keep popping up "Network cable unplugged" followed by the "Network Connected..." message.

On top of that, the router web interface shows a different MAC address for my wireless card than the MAC address that shows in WiFi manager. Also in my WiFi manager config list, I keep getting an ghost entry with an SSID of "NETGEAR" and a MAC address that doesn't belong to any device on my network, and I don't have any Netgear devices on my machine! No matter how I try to kill it, it always comes back. I first thought a neighbors machine may have been finding my WiFi and connecting to my network, but after monitoring it I have never seen any activity.

Not sure if it's a Windoze bug or D-Link. My bet would lean more towards D-link, since my router is one that has gotten alot of complaints on here. The last firmware seems to have helped. I'm sure Windoze is not a completely innocent party either.
astamand
Premium
join:2003-10-11
Temple, NH

It's really no mystery...


It's long been known that if you use the client that comes with your wireless card, and have the “Windows XP Wireless Zero Configuration Service” enabled, you’ll get intermittent conflicts that will drop the connection, even though you have full signal.

The reason is that when you run the XP wireless client and have another installed (such as the one from your adapter) the idle service (whichever one you are not using actively) will occasionally try to create a connection to the Access Point thus stealing away the connection from the active client for a moment.

The solution is to either disable the Wireless Zero Configuration Service and use the client that came with your adapter or remove the client application for your adapter (not the driver) and use the XP built in service.

Also, always keep your wireless drivers up to date. A good example is some of the Dell Broadcom “True Mobile” adapters that had horrible performance issues in the past and have recently improved dramatically with new drivers released in the last couple of months.
--
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DeathK
Premium
join:2002-06-16
Cincinnati, OH

Re: It's really no mystery...

Disabling the Wireless Zero Configuration service brings ill side-effects though. For example, if you leave it off and don't turn it back on before you shut down your computer, the next time you turn your computer on XP takes entirely too long to boot. Once you actually get in Windows your startup apps with taskbar icons take forever to show up and your wirless client icon, D-Link Airplus icon for me (as well as the status icon with two monitors), don't show up at all.

I really don't want to have to manually re-enable the service everytime I shut down my computer in order to avoid these issues.
astamand
Premium
join:2003-10-11
Temple, NH

Re: It's really no mystery...

said by DeathK See Profile:
Disabling the Wireless Zero Configuration service brings ill side-effects though. For example, if you leave it off and don't turn it back on before you shut down your computer, the next time you turn your computer on XP takes entirely too long to boot. Once you actually get in Windows your startup apps with taskbar icons take forever to show up and your wirless client icon, D-Link Airplus icon for me (as well as the status icon with two monitors), don't show up at all.

I really don't want to have to manually re-enable the service everytime I shut down my computer in order to avoid these issues.

It does solve the problem however. I should note that the problem you mention does exist and is fixed in Service Pack 2.

If it's not one thing it another, right?

-=Alex
--
This opinion subject to change without notice, contents may settle during shipping…
Forums » XP Wi-Fi Mystery Disconnectspage: 1 · 2


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