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Vonage Stumbling?
Another outage hits user favorite
by Karl Bode 02:22PM Thursday Aug 12 2004
Users in our VoIP forum are discussing yet another widespread Vonage outage; the third in just a few weeks. The string of outages - and the subsequent finger pointing that have followed - have many wondering if Vonage may be losing their edge.

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Matt3
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

Once again.....

....you get what you pay for.
DSLrgm
Premium,MVM
join:2002-08-22
Oak Park, MI

Re: Once again.....

Not much different from the days of the first Internet exchanges. The big guys would play peering games and traffic routing became highly suboptimal for some of the small ISPs.

BaBaBuHai

@adelphia.net
No problems here. 818 / Los Angeles.

The only time I have any Vonage related problem is when I have an Adelphia cable modem problem. Otherwise, all is good all the time. Regarding emergencies, a cell phone is good for that. If you don't have a cell phone or have weak cell coverage in your area, a) get the least expensive POTS line or b) meet your neighbors and use their phone.

Just my $0.02.
tbeckner

join:2004-03-20
Bend, OR
Outages here this afternoon, people calling me are getting this phone number is disconnected, but only 66% of the time.

fifty nine

join:2002-09-25
Sussex, NJ
kudos:2
With regular POTS lines I still have outages, humming on my phone line and trucks knocking out phone service for days.

I don't see your point.

Vonage has given me much more than any ripoff POTS provider can, at less than half the price.

N3OGH
Yo Soy Col. "Bat" Guano
Premium
join:2003-11-11
Philly burbs
kudos:2

No problems here

Working here in 610 (Philly Metro)

Web site is also working. There is a service announcement up about the adaptor needing a reboot...

kapil
The Kapil

join:2000-04-26
Chicago, IL

3 recommendations

Even if Vonage...

...had an outage every hour and attached electrodes to my nuts and shocked the living bejesus out of me to notify me of such outages each time they occured...IT WOULD STILL BE BETTER than dealing with the blood sucking nephews of Satan who staff the SBC customer service department.
--
::: Do, or do not, there is no try:::»www.kapilville.com

Seandhi
Seeing From a New Level
Premium
join:2003-04-19
Humble, TX

Re: Even if Vonage...

Here here! I'll take an occasional outage over over-priced POTS any day.

But really, I have yet to experience any of the outages that I keep reading about.... Maybe I just don't use my phone enough.
--
Michael Badnarik for President.
The Party of Principle. »www.lp.org
army5

join:2002-04-30
Oklahoma City, OK
I'm not real familiar with this type of service, but it would make me wonder how this would affect those needing their phones for emergencies. I'm sure those people would disagree with you.

Outages should not be an acceptable practice.
--
To fill the hour, that is true happiness - Ralph Waldo Emerson

SquareSlinky
Premium
join:2004-05-25
Tampa, FL

Re: Even if Vonage...

Can you tell Verizon that, please? For years when ever it rained (I am in florida, it rains for an hour almost every day during the summer) I lost my phone for at least 2 days. I live in the city of Tampa, so I am not in the sticks. Verizon's answer was to get line insurance which costs more. They then replaced a box that they should have replaced in the beginning because its their box, and the problem continued. I eventually moved.

Vonage has gone out on me 2 times in a 1.5 years for 20 minutes. A tiny blip for the cost savings, and a major saver in the pain in the arse verizon factor.

warriors
It's A Great Time Out

join:2001-06-05
San Jose, CA
said by army5:
Outages should not be an acceptable practice.
The industry standard is to maintain no less than 99.999% up time.
army5

join:2002-04-30
Oklahoma City, OK

Re: Even if Vonage...

Let me clarify my response to the original post:

Outages should not be acceptable by the consumer.
--
To fill the hour, that is true happiness - Ralph Waldo Emerson
Vonage User5

join:2004-05-15
Hillsborough, NC
LOL, well put
W 04'
tommytomtom

join:2002-08-15
Springfield, VA
said by kapil:
...had an outage every hour and attached electrodes to my nuts and shocked the living bejesus out of me to notify me of such outages each time they occured...IT WOULD STILL BE BETTER than dealing with the blood sucking nephews of Satan who staff the SBC customer service department.

Well said kapil; I'm a 56 year old man and I can't stop laughing because I have similar feelings towards Verizon.
dmh748

join:2002-03-07
Boston, MA

1 recommendation

Edge? What edge?

Vonage had an edge?

Ok, sure, Vonage has excellent marketing and PR skills. They are also using the fact that they are a private company and can make all kinds of statements and forecasts without being accountable to anyone.

But in reality Vonage is just a fantastic marketing engine. They don't have any proprietary software or their own network or in house designed hardware or anything.

As their business grows, many of the same subcontractors that Vonage is using for network and call termination services (like Level3) will market their services direct, without giving margin to Vonage. And then they won't necessarily help their competitor.

It's tough being dependent on everybody else for everything.
chesney09
Premium
join:2004-07-26
Novi, MI

Re: Edge? What edge?

Question...

Anyone know if Tivo or Dish Receivers can use Vonage to make the necessary calls?
dwx6

join:2003-09-26
Los Gatos, CA

Re: Edge? What edge?

said by chesney09:
Question...

Anyone know if Tivo or Dish Receivers can use Vonage to make the necessary calls?

Yes, but you need to slow it down to 9600 baud by entering the correct dialing codes... do a search on »www.tivocommunity.com/ to find it, I can't remember what it was offhand.

-dwx
k_mumm

join:2001-06-14
Laramie, WY

Re: Edge? What edge?

Yeah that works fine for the stand alone Tivo but is not possible with the Directv Tivo. Thats what I hear anyways.
sektor1952

join:2001-02-28
Palm Coast, FL
Yes my dvr works with vonage.

fifty nine

join:2002-09-25
Sussex, NJ
kudos:2
My Tivo uses the network connection, i.e. through a turbonet adapter, and my Series 2 TiVo uses a USB to ethernet dongle.

My daily calls go through the internet.

The DTV calls never goes thru, and I don't really need it either. DTV doesn't seem to care either.

I don't really order PPV, and if I need to I can just order it over the internet on their website, so no problems there.

I don't even bother sending the calls through the vonage box. The broadband connection is better and doesn't tie up your phone line.
chesney09
Premium
join:2004-07-26
Novi, MI
What did you do to the Tivo to adapt it to use the broadband connect VS the Dialup?

jaa
Premium
join:2000-06-13
kudos:2

It was down?

Well, if you say so.

If it was down, it is up now and I never noticed.

alchav

join:2002-05-17
Saint George, UT
Reviews:
·ooma

Don't ever Burn your Bridges!

VoIP is here to stay, and it will only get better, but a good solid Land Line is always a good back-up. Since Networks are the future, the home should be just like Companies set-up their Voice and Data Networks. They always have C.O. Lines (Central Office Lines.) All you need to buy from the Telco's are LifeLines. A little planning goes a long way.

Count Hogula3
John Forged Kerry
Premium
join:2004-07-10
Corona, CA

Hmmmm....

Junk fees, bad customer service, money blown on marketing rather than QoS issues...

They really are living up to their name as the broadband PHONE COMPANY.
--
»www.scaryjohnkerry.com »media1.streamtoyou.com/rnc/080304v1.wmv
icecold976

join:2002-07-20
Orlando, FL

No issues here

Never had a problem here at all. I have been on the phone most of past few days dealing with insurance companies for medical problems and haven't experience any outages what so ever.

-Ice

keyboard5684
Sam

join:2001-08-01
Pittsburgh, PA

Re: No issues here

I have not seen any of the three outages everyone is talking about. In fact, the only outage I remember was at least six months ago.

Even so, If these 3 outages really did happen (apparently to some it did, I wonder who is clarifying these outages as wide spread) it is still worth it. I pay $23 and I get far more than I did with my $50+ Verizon bill.

Also, and I know this will shock people, but my Verizon pots line had more outages than my Vonage ever has. I do not live in a rural area (that rural, its in a city) and each time it required a truck roll. One outage lasted 8 days!

So I say quit blowing this out of proportion. People watch Vonage like a hawk yet I do not see a forum for "my pots is out again" when I know it happens. I see cases in my area where entire COs go out, Verizon and the CLECs or other things like that.

Emergency? My 911 service, which I used once on my pots line did not work. I used it once on my cell also and it did work, just the wrong department but close enough, right? When your house is on fire the last thing you want is to spend time to try and get connected to the proper person. Pots is no better in that area so it is an invalid argument. I hear it all the time but truth is you really do not know until you have to use it. When your dying on the floor of your living room I bet it will not matter if you have Vonage or POTS, it will matter how lucky you are (or if you are a religious person if god is looking to keep you alive).

72276539
Premium
join:2001-01-19
Atlanta, GA

Re: No issues here

Actually if your house is on fire the last thing you want to do is make a phone call from inside your house. Neighbors do have phones, hopefully.
--
some people believe in astrology others believe in technology some people believe in all those -ologies but i believe in swordfish

keyboard5684
Sam

join:2001-08-01
Pittsburgh, PA

Re: No issues here

Well, if it makes you feel better I was on my cordless phone, I was not in the house!

What if the neighbors had Vonage though!

72276539
Premium
join:2001-01-19
Atlanta, GA

Re: No issues here

said by keyboard5684:
Well, if it makes you feel better I was on my cordless phone, I was not in the house!

What if the neighbors had Vonage though!

Sucks to be you.
--
some people believe in astrology others believe in technology some people believe in all those -ologies but i believe in swordfish
Freezone

join:2000-09-29
Southfield, MI

Re: No issues here

Who does not have a cell phone? All 5 of you need to respond

sirsloop
Premium
join:2004-02-18
New York, NY

waiting for the linksys adapter

--- cannot wait for the stupid motorola adapter to phase out and the nw linksys adapters to show up. Doesn't resolve networking issues such as widespread outages but certianly WILL provide REAL QOS and a much more stable unit for custoemrs to have!
Doubledee32

join:2002-06-20
Charlotte, NC

Hmmmm!

Well I've switched over from Vonage to Callvantage(AT&T) and I must admit for the few extra dollars its worth it. I don't have call reutrn(*69) but no biggie and the sound quality blows Vonage away!

NY Tel
Premium
join:2004-04-09
Smithtown, NY
kudos:3

Re: Hmmmm!

Welcome to the world of CallVantage, probably the most hated service on these boards simply because people associate the service with the company.
I look at it this way:
For 5 dollars more a month than Vonage, I get a phone that works.
And no choppiness, garbled voices etc. like what I used to experience when I had Vonage.
Nobbie16

join:2000-09-28
Jersey City, NJ

Vonage - Spinning towards ground, FAST

It is ridiculous now. Website is down and can't login to turn off call forwarding. This seems to be an almost everyday problem. One of the nice features which had me get the service TWO years was the convenience of call forwarding. Now I get home and my calls are ringing somewhere else with no option to do anything about it. Not even tech support can change it because they are locked out too. That is what I was told when I called. This has been going on long before the big outages last week. I am fed up!!!

The only thing taht has me now is the virtual numbers. Packet8 was supposed to have them soon...I will check them out tonight to see if that is available. Vonage, you're hanging by a thread with me now. One more problem and you're gone!!!

•••••

fibernut2

@172.19.x.x

The Quite One

Try using Net2Phone. They're running on Level 3's network. Level 3 is the only 100% pure IP fiberoptic telcom.
niteeyes0

join:2001-08-27
Laurel, MD

Vonage out today...

Looks like I missed out on the other Vonage outages, since I'm not home a lot, but I was lucky enough to catch this one. Their web page is inaccessible as well. Seems like this has been going on for me since yesterday. Anyone have a customer service number I can call (from a cell phone )?

Sincerely

@union01.nj.comcast.n

Not ready for prime time

Been using Vonage for 2 months on primary incoming business line. Tech support has been great - best I've ever encountered - but unfortunately the service is just not good enough for business use. Far too many incoming calls die with a fast busy - and those are the ones I hear about !

Feeling really bad about dumping them - but service just not tolerable.

westbranch

@86.xx.64.susc.suscom

Service?

Can anyone tell me about the pros and cons of vonage. thinking of switching to vonage