 AquaBlaze
Premium
join:2004-02-02
Encino, CA
edit:
January 17th, @02:16PM
| It All Makes Sense Now... No wonder they got rogue customers taking power saws to their service lines.
»Verizon Hunting Line Cutter
Why can't they fix this? I can't think of ANY other ISP that is having a "mystery" blockade on e-mail. (save for spam, most have a filter up) | |
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ropeguru
Premium
join:2001-01-25
Hollywood, FL
clubs: | The reason why.. none of their people have given an explanation is because none of their techs probably have a clue as to how to fix it. | |
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 | AquaBlaze
Premium
join:2004-02-02
Encino, CA
| Re: The reason why.. Is that because the problem isn't one of those "have you tried plugging it in?" kind of answerable oens? 
I got on touch with their techs when assisting with a DSL install once. Man, their lack of knowledge about what the hell they're doing is astounding. | |
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tomkb
Premium
join:2000-11-15
Avon, OH
clubs:
 ·RoadRunner Cable
| Re: The reason why.. Actually, aol has the best with re-install the OS.
Deny, Deny, Deny, Deny, Deny, Deny, Deny, Place Blame, Appologize (or settle without accepting blame). | |
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| | | jkhunter
join:2003-05-27
Mckinney, TX
| You realize Verizon outsourced their DSL CS to two or three different companies in different parts of the world. They had me go through 3 weeks of training. The first day out on floor had me feeling so sorry for the way customers were given the run around I quit. | |
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kevin75
@cable.rogers | Re: The reason why.. maybe you shouldn't have quit, and stayed on to make a difference? | |
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tomkb
Premium
join:2000-11-15
Avon, OH
clubs:
·RoadRunner Cable
| Re: The reason why.. said by kevin75:
maybe you shouldn't have quit, and stayed on to make a difference?
LOL, have you ever worked for a company that size? You don't make a real difference unless you are at the top (although they will tell you make a difference - usually equates to low pay). | |
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zoom314
Superman
Premium
join:2001-04-30
Yermo, CA
| said by AquaBlaze  :Is that because the problem isn't one of those "have you tried plugging it in?" kind of answerable ones? I got on touch with their techs when assisting with a DSL install once. Man, their lack of knowledge about what the hell they're doing is astounding. And what's worse is the fact that They assume You(and I) know even less than They do, As in nothing. Their phone system is really insulting and condescending too. | |
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jose3030
Premium
join:1999-08-17
Manassas, VA | Re: The reason why.. How is a phone system condescending? | |
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zoom314
Superman
Premium
join:2001-04-30
Yermo, CA
| Re: The reason why.. said by jose3030 :How is a phone system condescending? It is what is said by the recordings there. The recording assumes You are dumber than shinola and have no clue. | |
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| MalakoPlus
join:2005-01-17
l165h3
| Either that or that call is the first time they are told about the problem!
Companies are well know for not telling their help desk employees anything at all. Usually a CSR will here about a problem from a caller first and then after a lot of poking around might find a reference to it. | |
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Voyager2K2
join:2001-10-04
Wayne, PA
 ·Verizon FIOS
| Nothing New VOL has had weird problems with it's spam filters for a long time.
I have posted many times here and in the 0.verizon group asking why email from Comcast accounts are delayed many hours.
I never was given a single answer but after many many tests involving different Comcast email addys being sent to various ISPs the bottleneck was without a doubt VOL's anti-spam (brightmail?)server.
My conclusion? Either the server is not configured properly or is overwhelmed.
No doubt more of the same old, same old with this new problem. | |
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TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL
| Disable the Spam filter You can disable the spam filter for your Verizon account in their account maintainance pages.
Then just use whatever spam filter you want to use, if any.
--
"Democracy is the worst form of government except for all those others that have been tried."-Winston Churchill | |
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| littlebird
join:2004-01-25
Carlisle, PA
| Re: Disable the Spam filter When I first started having these problems, the first thing I did was to disabled the spam filters on all my accounts. It didn't help.
When I talked to VOL, the tech told me that the "account" spam blockers are just "bells and whistles" and have nothing to do with blocking spam. He said that VOL's spam blocking is done company wide at the server level, not per account. | |
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just_4_fun
Premium
join:2000-10-18
Trenton, NJ
·Verizon FIOS
 ·Verizon Online DSL
| said by TechieZero :You can disable the spam filter for your Verizon account in their account maintainance pages. Then just use whatever spam filter you want to use, if any. I don’t think it’s that's simply. For example I have a email notification setup for my VoIP line and it will not work with the filter disabled, however on my secondary email accounts (non VOL) the notifications work as they are suppose to? when I called VOL a few months ago to question that about it they replied they are not blocking anything if the filter is turned off…keep in mind this is a US VoIP and I can’t even get that fixed.... | |
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| nozzer
join:2004-06-25
Waltham, MA
·Verizon FIOS
| This is nothing to do with the spam filter. Verizons firewall on their inbound mail simply blocks any access to port 25 (SMTP) to any IP in the blocks they have banned (including almost all the UK/Europe). Contrary to their lies, this is nothing to do with "IP addresses that have sent spam in the past".
noz | |
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JekyllMd2
join:2003-12-08
North Wales, PA | Welcome Welcome everyone to Hellizon. | |
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marbat
join:2004-08-28
Teaneck, NJ | Re: Welcome JekyllMd, YOU ARE VERY WITTY! LOL!ONE!1 | |
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pokesph
It Is Almost Fast
join:2001-06-25
Sacramento, CA
clubs:
·Comcast
| why not sue... Suing seems to be the 'in thing right now... with spammers suing those that report spam, why not sue verizon for blocking access to your private data (the emails) and providing a substandard service, while charing full price for it (did anyone bother to ask for a service credit?)
blah.. people are so afraid of big companies, they think they can't winm when in fact you can.
--
Webmaster Steve
- - - - - - - - - - - -
»ppnhosting.com
»sphenterprizes.com
»pokemonpalace.net | |
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| fantomposter
Phantom Poster
Premium
join:2002-09-21
Independence, OH
| Re: why not sue... said by pokesph :Suing seems to be the 'in thing right now... with spammers suing those that report spam, why not sue verizon for blocking access to your private data (the emails) and providing a substandard service, while charing full price for it (did anyone bother to ask for a service credit?) First, they are not blocking access to 'your data'. They are blocking access to THEIR network by an outside party. Perfectly legal. Their network is theirs, it is private and they decide who has access to it and who does not.
Also, this might come into play:
16.4 IN NO EVENT SHALL VERIZON (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS, INCLUDING GSPs, BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY, EVEN IF VERIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY. | |
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| | RayW
Premium
join:2001-09-01
Layton, UT
clubs:
·XMission
| Re: why not sue... said by fantomposter :Also, this might come into play: 16.4 IN NO EVENT SHALL VERIZON (OR ITS OFFICERS, EMPLOYEES, ....... YOU BY ANY OTHER PARTY. In English, that says they can take your money and do not have to furnish usable service.
--
I am not lost, I find myself every time. | |
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sherman10594
join:2000-10-15
Thornwood, NY
·Verizon FIOS
| "legitimate customers?" You must mean someone else's legitimate customers...
Let's be realistic here - Verizon is trying to cut down on spam like everyone else. They don't give a flying fụck if your emails are received or not.
AND
If I see one more complaint about business email being lost, I'M GOING TO FỤCKING KILL WHOEVER USES VERIZON EMAIL FOR THEIR BUSINESS. Domains are cheap, and POP3 accounts are even cheaper.
Plus, @verizon looks tacky and shows your business has no comprehension of current communications standards. At that point, your email might as well be from @aol.com...
- Sherman | |
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TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL |  I got foreign email
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