  lxAstrosxlPremium
join:2000-10-13
Carol Stream, IL
kudos:1 | I'm not surprised. Once Verizon was a snake... and still is a snake. I never liked them and never will, they are sooo two faced. They only care about money not the customers satisfaction. | |
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 | PDXPLT
join:2003-12-04
Banks, OR | Re: I'm not surprised. said by lxAstrosxl:Once Verizon was a snake... and still is a snake. I never liked them and never will. Got that right. I hate these guys, and have the misfortune to live in their territory, where I get almost non-existent service. | |
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| quatrixPremium
join:2005-02-11
Davie, FL
kudos:2
1 edit | They only care about customer satisfaction to the extent it makes money for them, just like any other business. It's called capitalism. | |
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| | lxAstrosxlPremium
join:2000-10-13
Carol Stream, IL
kudos:1 | Re: I'm not surprised. said by quatrix:They only care about customer satisfaction to the extent it makes money for them, just like any other business. It's called capitalism. thats illegal. | |
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| | |  pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | Re: I'm not surprised. said by lxAstrosxl:said by quatrix:They only care about customer satisfaction to the extent it makes money for them, just like any other business. It's called capitalism. thats illegal. Since when is it illegal to make money? I can't stand Verizon either but they have an obligation to their shareholders to make money.
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Hey Fast Eddie... you're next! | |
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| | KUppianoKarl Uppiano
join:2003-02-02
Ferndale, WA | said by quatrix:They only care about customer satisfaction to the extent it makes money for them, just like any other business. It's called capitalism. Capitalism isn't the problem, the short-sighted bean counters are the problem. Capitalism is the solution. | |
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| | |  PathfinderDazed ConfusedPremium
join:2000-03-26
Mount Vernon, NY
 ·RoadRunner Cable
 ·Verizon Online DSL
| Re: I'm not surprised. I remember Sed and Willow too. Miss them on the board.
As far as houses moving, the cables are constantly being worked on. It sucks but a cable throw can and does tack loop length onto pairs all the time. And somewhat perfect lines can read different distances in MLT.
Unfortunately, VOL has no control over what the Verizon core does with the cables.
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support the Hunley | |
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| mglunt
join:2001-09-10
Fredericksburg, VA
1 edit | So what were you saying when the 1500/128 package was priced at $60 one day and $30 the next?
Lots of people forget that $37 is still $23 less than what it used to be at a slower speed.
I switched to it when Comcast added their monopoly fee for HSI only customers. Both services were $60. A month or two later, Verizon cut my bill in half... Those greedy SOB's. | |
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|  tapeloopNot bad at all, really.Premium
join:2004-06-27
Airstrip One
kudos:1 | And you want these guys (or any telco for that matter) writing our laws?  | |
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 pokesphIt Is Almost FastPremium
join:2001-06-25
Sacramento, CA
kudos:1 | ...Of Course why would they keep their prices the same or attempt to accommodate more potential customers when it's just easier to raise rates and limit who can have their service....
what is wrong with this large providers? do they not want customers? it sure boggles my mind.
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Webmaster Steve
- - - - - - - - - - - -
»ppnhosting.com
»sphenterprizes.com
»pokemonpalace.net | |
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| | | Re: ...Of Course said by pokesph:what is wrong with this large providers? do they not want customers? it sure boggles my mind. I believe it is just plain arrogance on the part of the company. Verizon (whom I have had dealings with) seems to think that they are the only option and have the "high and mighty" attitude.
"If you don't like it, go elsewhere" seems to be the new mantra of a lot of companies lately and it is very disturbing. | |
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| | PDXPLT
join:2003-12-04
Banks, OR | Re: ...Of Course said by moonpuppy:I believe it is just plain arrogance on the part of the company. Verizon (whom I have had dealings with) seems to think that they are the only option and have the "high and mighty" attitude. "If you don't like it, go elsewhere" seems to be the new mantra of a lot of companies lately and it is very disturbing. That's the same attitude I ALWAYS get when talking to their people (their Oregon people, at least), no matter what the issue. "You should consider yourself lucky that we even give you the most basic of voice service. Now go away, we're not going to do anything about your problem, and there's nothing you can do about it." | |
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|  rodoke
join:2003-10-28
Carbondale, IL | Not so much customers as control. Once you have that, you can extract as much money as you want. Note that this price increase is only for their non-contractual customers. For another example, take a look at the Muni issue. Companies' feeling that while they can refuse to serve certain areas, they can claim them as their sole territory (for lack of a better word) is at the heart of the problem. | |
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 BillPremium,VIP
join:2001-12-09 | Still cheaper... That's still cheaper than some third-party providers in Verizon areas.
We can get the $29.95 prices, like regular Verizon customers, after we've signed a 1 year contract. But if we don't sign it, the price goes up to $49.95 and we have to pay a $60 activation/setup fee.
Luckily, I love my ISP and it doesn't bother me to sign a 1 year contract with them.
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The new Secure-Wifi.net is open!
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| | | Re: Still cheaper... Heck, its cheaper than my $50-55/month basic, non-upgradeable service. | |
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| | Poor non-Fios people Gotta eat that Verizon dirt and help pay for your buddy's Fios.  | |
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| | rodoke
join:2003-10-28
Carbondale, IL | Re: Poor non-Fios people Actually, that's the main reason I choose the cableco's offering. Being a student (unstable income) and frequent file-trader (always "looking over your shoulder"...), Plus the ones I've used were usually the only ones not implementing outbound tcp:25 blocks. Though a lot of people on this board tell of the advantages of n-tuple-play, and savings through contracts, I prefer not to have a "Single Point of Failure" in my entertainment and utilities. It'd be interesting to see how many others feel the same. | |
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| | | Yeah, too bad BellSouth does care about keeping people. They are the most expensive of the bunch. It would be nice if SBC bought them and offered $29.95/month DSL in Atlanta. | |
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 thender2Glamour ProfessionPremium
join:2004-05-16
Staten Island, NY | Let the DSL user with.. 3000/768, unlimited transfer, ten day retention on most usenet binary groups(without bandwidth caps or transfer limits), and an ISP that'll give you a free wireless router all for under $40/month cast the first stone.
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The Problem With Music.
Our Rationale
Time to rewrite the DMCA. | |
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 Mactronel Camino RealPremium
join:2001-12-16
CM94sv | Verizon (VZ) will muck it up almost every time They (VZ) will muck it up almost every time you communicate with their Moron CS Reps. If you have VZ DSL count yourself lucky. At all costs do not try to upgrade, get a price change, ETC. Never, never, call unless you have so serious a problem that they couldn't possibly make it any worse, because odds are they will!!! You WILL spend days and MANY phone calls unraveling their mess. !!!
Signed,
Another totally satisfied VZ customer /sarcasm
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Facts do not cease to exist because they are ignored. Aldous Huxley | |
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 lflarry1Analog Is Not A MythPremium
join:2003-07-15
THE VOID
1 edit | Verizon DSL price changing options If you are an existing "Verizon Freedom bundled" customer you don't have to change anything. The Verizon online part of the bill will have an $8 dollar discount instead of the $5 dollar discount that is now on the bill.
I think Verizon lost some customers when they started charging the FUSF fee on the modem and also on the POTs service. I was under the impression that the idea behind the FUSF was to have a money fund to bring telephone service to everyone regardless of the distance or conditions. A fund to be used only if the phone company had to do any kind of expensive non-standard installation and so on...... And not charging the customer an astronomical rate.
I can see phone service being important to people at an affordable price but, could never quite figure out why broadband fits into this category. Broadband is more like a luxury than a necessity. Dialup is slow but afterall it still works in this context. The extra fees really,IMO, don't apply on the modem. Verizon is slower than ool and if they keep on tacking on more fees and restrictions,more people are going to switch to ool. All I see is another self-defeating bad management decision made by clueless,greedy upper executives. When it fails they'll all blame each other,industry conditions, or the economy.
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My Boss thinks entirely in One word Questions:
Why?, What?, When?, Where?, How?, and Who? | |
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| | | Re: Verizon DSL price changing options One interesting thing about the FUSF fee on the DSL service is that it's not a regulated fee.
Sure VerizonOnline is charged FUSF fees by the people who provide VOL the actual lines (Verizon BroadBand VzBB) but VOL is not required to charge this fee to their customers, in fact they arent supposed to collect it as a fee. Read their info on the FUSF fee you'll see that they are "passing through" the cost they are being charged for the line by VzBB.
I thought that's what the base price was for, instead some greedy exec got together with a marketing guru and decided that they could still advertise a rate of $29.95 or $34.95 (soon to be $37.95) and hide the FUSF pass through.
Let's put it this way, if you buy a candy bar from a store for $1 (the advertised price of the candy bar) you'll get charged sales tax, no biggie. But what if when you were checking out the store clerk said on top of this there's a candy bar storage fee as it costs a lot for him to put candy bars on the shelf and his rent just went up he's just going to pass this cost on to the consumer. So he still advertises the candy bar for $1 but after sales tax and this "pass through" fee you end up paying $1.87 (.07 tax and .80 pass through fee).
I'm surprised that someone hasnt sue'd verizon on this yet for false advertising... | |
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 RickezGoinginsane
join:2000-09-02
Three Rivers, MA | Distance "they no longer qualify for tiers they already have (thousands of feet tacked on to their loop length)."
This has happened to me, total bs. | |
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|  jsimmonsPremium,MVM
join:2000-04-24
Falls Church, VA
·Cox HSI
| Re: Distance said by Rickez:"they no longer qualify for tiers they already have (thousands of feet tacked on to their loop length)." This has happened to me, total bs. LOL....
I have 2 phone lines at my address, both terminating at the same CO. Been running Covad DSL 1536/384 for 4 years... Rock solid. Decided to try VZ DSL on the other pair ($29.95 hard to pass up)... But after installation, only got about 700/128. Complained about the speed provisioning and requested higher. They refused saying I was "too far from CO" to qualify for 1536/384. Needless to say I canceled within my 30 day satisfaction window.
To me DSL is a stopgap technology the phone companies are milking until they can get higher speed pipes to the home. There are just too many problems with the "last mile" antequated copper network. So unless they get fiber to the house, I agree the Cable companies will be the telco of the future.
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"Everything should be made as simple as possible, but not one bit simpler."- Albert Einstein | |
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| | RickezGoinginsane
join:2000-09-02
Three Rivers, MA Reviews:
·Comcast
| Re: Distance "I have 2 phone lines at my address, both terminating at the same CO. Been running Covad DSL 1536/384 for 4 years... Rock solid. Decided to try VZ DSL on the other pair ($29.95 hard to pass up)... But after installation, only got about 700/128. Complained about the speed provisioning and requested higher."
Yup this is me 100%, well minus the covad part. only get about 700/128. Not to mention between my business line and home line I spend 0ver $150 a month with Verizon. | |
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| | | This is an obvious ploy at saying "The days of 29.99 all you can eat dsl at whatever speed are numbered." You people need to do your homework on our economy. EVERYTHING is going up: gas prices, your cabletv bill, your internet access, etc etc etc... this is revenge for thousands of you dsl customers getting voip and switching your verizon service to "basic"... They're gonna get a few dollars back.. face it- your sorta stuck... you CAN go over to optimum online's not guaranteed bandwitdth and hope it solves all your problems, or maybe, dare I say get FIOS 5mbit for aobut $2 more for 5mbit?
As far as I know, (AFIK) its not locked into a contract and they gotta do alot more costly provisioning for that puppy...than they ever did for dsl. | |
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| | rodoke
join:2003-10-28
Carbondale, IL | Re: Distance said by anObviousPloy:
... you CAN go over to optimum online's not guaranteed bandwitdth and hope it solves all your problems
Who? | |
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 xdeadhead220, 221, Whatever It Takes.Premium
join:2000-11-08
Mechanicsburg, PA
1 edit | this just in.... we suck.
I work in the industry:
i work for the hell that is verizon(pronounced "for-ivan") | |
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 dpPremium,MVM
join:2000-12-08
Greensburg, PA
kudos:7 | This is for all Customers? I haven't received my email yet regarding any price increase. Is this for all existing customers? I've had VOL DSL for over 4 years now. When I first signed up, my commitment was for a 1 year period which I've obviously fulfilled. So, am I correct in saying they will raise my price unless I agree to another 1 year commitment?
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Write your questions down on the back of a $20 dollar bill and send them to me | |
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|  rideboarderwelcome to the socialPremium
join:2003-07-28
Snohomish, WA
·Comcast
| Re: This is for all Customers? said by dp:I haven't received my email yet regarding any price increase. Is this for all existing customers? I've had VOL DSL for over 4 years now. When I first signed up, my commitment was for a 1 year period which I've obviously fulfilled. So, am I correct in saying they will raise my price unless I agree to another 1 year commitment? I haven't gotten an email either, so I have no idea what this is about.... | |
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|  zoom3148SupermanPremium
join:2001-04-30
Yermo, CA | said by dp:I haven't received my email yet regarding any price increase. Is this for all existing customers? I've had VOL DSL for over 4 years now. When I first signed up, my commitment was for a 1 year period which I've obviously fulfilled. So, am I correct in saying they will raise my price unless I agree to another 1 year commitment? I don't have a contract as far as I know and I only pay the $29.99 or so amount and I've not received any email either yet, But I've only had VOL DSL for 8 months so far.
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Firefox forever!»mysite.verizon.net/zoom314/ | |
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1 edit | Got milk??? I suspect that they're trying to milk their customers as much as they can to make up the loss by FiOS roll-out and before their non-committed customers switch over to it.
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Michael
FWD #608975 | |
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| | | Re: Got milk??? Humm Seems they don't really want to sell dsl. I'm 3000 foot away from the central office. Currently have covad DSl. But I'm to far away for verizon, | |
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|  StreetSpiritThis spot reserved for Xenu.Premium
join:2002-08-13
Roslyn, NY
kudos:3 | I live in Brooklyn NY, on the 17th floor of a 23 floor MDU.
Yeah. I'm sure FIOS is available. (sarcasm) | |
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| | Verizon Bait and Switch Well I have been a VOL DSL customer since 2000. At that time I was 12,613ft from the CO in Hatboro PA. They told me they would try it and see if it would work since there limit was 12,000ft at that time. (Note: this was when they were Bell Atlantic= When they were good) Well it worked, my rates were 768/128 and they were rock solid.
So now it the beginning of December of 2004 and I just got my bill. I noted that I was still paying the 40.00+ dollars since the day I got it. So I call Verizon and and renewed my contract with them for 29.95 and upgrade my DSL to 1.5m/384K. The sales woman said that it will be changed over in a day and I should Wait 2 weeks for the new modem.
Well it has been 2 months now and I still have no Kit and my DSl is locked at 1.5M/128K. But they did drop the price of the DSL to 29.95. So I call (3/2/05) there tech support and get this tech that seems to know his stuff. He looks at my account and says that downloads were changed but the uploads were not. He said it was due to an issue with my modem (westell 6000 Lite Line) and I would need to get a VOL approved one so they could fix my uploads. He tells me he will keep the service call open and sent me to billing so I could get them to over night me a modem and once they see the right modem they would automatically fix my uploads. So now I am talking to the girl in billing who UPS'ed a install kit over night for free.
Now that I have the new modem (3/4/05), I install it and do a test. Nap, I am still locked at 1.5M down and 128K up. so I figured that I would wait a day to see if my uploads would get fixed. Nap, they did not.
I called VOL tech support to day and tell the guy that my uploads are still locked at 128K and I have installed the new modem and I also told him the history behind the call and that the only reason that I called was that I noticed that my support ticket was closed and my uploads were not fixed. So he tells me to do a speed test to see what my line is set to. So I do the test and tell him. So I wait 5 minutes and he tells me to do it again, so I did. Now after doing 4 of these tests he tells me he has to get his supervisor. (Note: All tests came out the same) He gets back on the phone and tells me that my line dose not qualify for the upgrade and my order never went thru. He also tells me that I am 17,000+ feet from the Co and that I need to talk to billing. I told him that is a crock and that they are try to do a bait and switch. I also told him that I was 12,613 so feet from the co and that the sales woman and the first tech confirmed this, and I was also told this back in 2000 when I first got dsl, since I was on the 12,000 ft border. So he gets quite, then he transfered me to billing. ( busted )
Now I am on the phone with billing. Now this guy is also saying that I don't qualify for the up grade and I am 17,000+ Ft from the co. So I tell him the same thing about Bellatlantc and that I push my full speed with no errors. I also asked him how did I move 5000ft from the co. Was it from an earthquake? Did they move the co? Or did they add 5 1000ft spools of cable to my line? He had no reply. At that point I hung up on him. (Note: My line is still caped at 1.5M/128K Funny since I don't qualify for it.)
As far as I am concerned, verizon is doing a bait and switch so they can keep there bandwidth overhead low. It also makes me wonder if they really are upgrading there main trunk equipment to support Fios. Only time will tell. | |
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| | Verizon is toast? I did not get an email; I got a nice letter describing the hike. This is not the way to compete with cable! DSL needs to get cheaper not more expensive to bring in new customers. I am miffed over having to wait until 3-14 for DSL service to be switch from my old apartment to my new apartment across the hall. Now a price hike with out any improved service. I am thinking of going to Comcast but I am having a hard time justifying an additional $150 for wireless gear because my cable and computer are on opposite ends. I cannot afford to switch until I pay off moving debt. Then I am outta of there. | |
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| | Copper? I think verizon is trying to get people in FIOS areas to switch to FIOS so they can get rid of their copper ASAP. This e-mail may be from a customer in a FIOS area, and it is not in all areas yet. FIOS will soon be fully active in my area within about a week. I also signed up for the annual contract back in december so i could get a new modem/router combo unit (old router died). I will calll them first thing monday and see what the heck is going on. On a side note, i was also a victim of "mobile home syndrome". Our loop length went from 10k feet to 15k feet magically one month, but our lines are so clean that my 768 service usually registers on speed tests at about 760 (actual throughput). Soon i will get FIOS, and not have to worry about loop length ... something for the mobile home syndrome victims to think about... | |
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| | | | Re: No longer qualify for 1.5/384 Firstly i'm not talking about the huge leap in distance you experienced. I am refering to people like myself who went from kinda far to a little past kinda far. As for not installing in metropolitan area... Last time i checked the cost of an install in philly would be many times greater than in bucks county where i am. Bucks has more people than philly, and the people are WAY wealthier. The install here involves trenching in grass near sidewalks and running lines between telephone poles (also from poles to houses). This pales in comparison to a largely underground install in places like NYC or most of philly where sidewalks and streets must be torn up to change anything underground where manhole access is limited. | |
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| | so what? boohoo it's not a big deal, just sign up for the year-long contract, verizon's a fine ISP when you don't have any problems (which is quite often the case too from my experience, post setup)
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- Bill | |
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| StreetSpiritThis spot reserved for Xenu.Premium
join:2002-08-13
Roslyn, NY
kudos:3 | Re: so what? I haven't called tech support in over a year. I had no problems. Well until my house decided to take a midnight stroll a few nights ago and my speeds got knocked down to 768/128. | |
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| | I can't get even get DSL After years of trying,I finally gave up. After seeing what their putting their customers through,I won't even think about signing up should it suddenly become available. Verizon will never have me as a customer again. I already dumped their crappy land line. | |
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 SteveConIBEW 2222 Boston, MAPremium
join:2004-09-02
Burlington, MA | Mobile Home? Did you see the earlier post about "cable throws" ?
To expand a bit..
A cable throw as where all the pairs in cable/count get transferred to a new cable/count. This is done usually when a cable/count is at the end of its useful life (damaged / excessive repairs / etc) or other engineering requirement. Long before the actual "throw", outside plant technicians (OPT) bring a new cable/count to the area(s) that is to be (re)served. CO technicians add new wiring from the existing OE or LEN (dial-tone source), TRE or ME (DSL splitter) in the CO to the new cable/count. The protectors (fuses) in the CO are replaced with "dummies" (insulators) until the actual throw is ordered.
When the throw order comes, the CO tech replaces the dummies with protectors and OPT and/or splice service technicians (SST) will cut the old cable pairs away from the service drop and splice it to the correct new cable pairs in the field. A simple ANAC will verify the correct old and new pair, as the same service is on both pairs. Later, all the original wiring is removed in the CO, placing all the services on a new cable/count all the way back to the CO frame. It is very possible that this new cable/count may *extend* much further than your old pair did - creating a lengthy "bridge tap"
»www.iec.org/online/tutorials/xds···c06.html
It is not in the best interest of the company to aggravate customers, by denying high speed data to them especially when they previously had it.
The (MLT) Mechanized Loop Test is tool used and it is "bible". Does it err? Of course it does, but hopefully you can see it is very possible that your location really has changed thousands of feet over night. | |
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| | | Re: Mobile Home? Yes, this is what i was refering to. A lot of verizon's choices stemmed from the fact hat they need a good network and it being replaced by fiber in 5 years doesn't mean that aging copper should not be refitted. A lot of people also don't reaize that once verizon is done their initial fiber rollout their copper network will seem faster because the CO's will have the added capacity to handle a set number of optical customers vs copper. It all evens out in the end. Just be thankful you are one of the people who didnt have to wait for optical to get high speed service! | |
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jais
join:2004-10-30
Oxnard, CA | Re: Mobile Home Hummmm
I went from 13,000 to 17,000 feet.
It's interesting that the number 17,000 keeps coming up.
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| | | Re: Mobile Home hey guess what? if you don't like a service provider go some where else and spend YOUR money. No one is made to have a computer and the internet. So, SHUT UP girls | |
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 xokia
@sea1-4-5-017-111.sea | Verizon DSL I got this in the mail today. I have been getting 500k down 132 up which sucks. I switched today to comcast broadband and phone service. Got broadband for $30 a month for 6 months. Over the course of the next year I will pay the same as I was with verizon for phone and broadband.
I'm tired of having to pay more without an increase in service. If speeds go up next year I may revisit the DSL option but right now it makes no sense to be with verizon. | |
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| | | Re: Verizon DSL Just be lucky you can get broadband, HELL, My town is surrounded on all sides by COs every surroudning town has a CO, Wheres MY DSL, Hasn't come yet, I've actually gone onto the Verizon website where it soemtiems says i can get dsl. This is rediculous, VERIZON shoudl burn in hell,So should comcast COMCAST run soem frigging wires through my town! | |
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