dslreports logo
site
spacer

spacer
 
   
spc
story category
Existing Customers Get SBC Deal
Many have been re-rated to $19.95
by Authority 01:12PM Saturday Mar 26 2005
When SBC began advertising their $19.95 DSL deal on March 1st it appeared to be an incentive for new customers ordering over the Web and was also available with a one year commitment to the "All Distance" plan, at $48.95 a month. Members in our SBC - Pacbell and Nevada Bell Forum have indicated here and here that they may have dropped that requirement and are now offering the $19.95 to all new customers (if they sign up online) as well as existing customers (if they call in and request a rate change) through the retention department. One existing customer even outlined the steps that they took to get the deal. The offer ends March 31, 2005 - so act quickly.

view:
topics flat nest 
Akujin

join:2002-08-10
San Jose, CA

It's true

I called SBC as soon as I read this and immediately got my upgrade. The rep I spoke with said my line would be upgraded a week from Monday. Easiest upgrade ever.

Authority
Obama Biden '12

join:2000-03-29
Woodland Hills, CA

Re: It's true

said by Akujin:

I called SBC as soon as I read this and immediately got my upgrade. The rep I spoke with said my line would be upgraded a week from Monday. Easiest upgrade ever.
No kidding - amazing that come people are still paying $49.95 for the SAME service. Spread the word on this one quickly!

CaptObvious5

join:2004-06-11
Georgetown, SC
I finally got re-rated! This was my sixth call to SBC and I got my pro package (1.5 - 3.0) for $29.99/month for 12 months, down from the $36.99 I been paying until now. The rep kept saying the "All Distance" plan was required for existing customers to get the reduced rate (the same tired explaination on my previous calls). I said forget it, I don't want that plan and she said she would waive the "All Distance" for me. The trick, I guess, is to ask for the DSL retention department (as mentioned in a previous post), which I did this time but not previously.
Mr Ambien

join:2003-09-29
Calgary, AB
said by Akujin:

I called SBC as soon as I read this and immediately got my upgrade. The rep I spoke with said my line would be upgraded a week from Monday. Easiest upgrade ever.
I called in on the first day this promotion was out and asked to be re-rated, as I had just entered a renewed contract for $26.95 a few days previously. I was called back the same day, informed I would be re-rated to $19.95. It's about time service and low prices are starting to come together. But that wasn't all..

The irony came just after, where being 8500ft away from the nearest box, I was told I could now upgrade to the next tier of speed (3mbps/512kbps?) . I asked why and they said my line quality was good enough for it. Our line quality has been the same for the 5 years I've had DSL, but that didn't stop them from rejecting us several times over the years.

Additionally, in 2002 I was told I couldn't renew a contract because I was too far away to have any DSL, by more than one rep at that. For a while, I'd say roughly 6 months, they made a dead stop in servicing new customers in my neighborhood, meaning I couldn't even sign a new contract and had either paid the higher price or had no broadband. They said they wouldn't nix my DSL as an existing customer, which didn't help my neighbors who were trying to get DSL.

While this news of re-rating to $19.95 is pleasing, SBC/Pacbell, given what's happened over the years, remains an oddity to me with the logic they provide behind their DSL services.

tjazzinc

@dsl.snfc21.pacbell.n

Re: It's true

Hey - I had a similar expirence to you - and I work for the company -
seems as though those of us (believe it or not- that work for the company - can't even get as good a deal as the general public - I'm still paying 29.95 for my dsl - internet - with SBC - it's ok - > at&t cable - now comcast - was way faster and I never had a problem - ... SBC does have plans to aggresively build out a new fiber netwrk - but I saw firsthand from within the company the debacle back in 2000 - which was totally pr - all fluff and nothing behind it..... things are changing - ... lots of competition - currently with cable and satelite.

t.
samrocks
Premium
join:2003-07-30
I wish other companies like Comcast will follow suit and start offering everyone the same deals, or lower their prices.
nortexcomp

join:2005-01-24
Arlington, TX

Re: Wish others companies will follow suit

Comcast knock $40 a month off my Brother's bill, because of Verizon's FTTP service going live in his area. So he now pays $67 a month for Internet and Digital Plus Cable TV.

Rob916

@comcast.net

Re: Wish others companies will follow suit

Nice, I keep telling Comcast about SureWest working on the fiber network towards me and they dont care. heh so looks like when they are here I will dump Comcast! hehe
nortexcomp

join:2005-01-24
Arlington, TX

Re: Wish others companies will follow suit

They care, just won't show it until the fiber is lit up.
P7M8

join:2004-10-16
Salinas, CA
Yeah I bought the entire side show...

Before call to rerate.....

3000/512 DSL 36.95
SBC Local phone service 35.00
ATT Long Distance 40.00 - 100.00
Total 110.00- 170.00

After call
SBC ALL DISTANCE 48.95
3000/512 DSL 29.95
Total 79.00 per month fixed.

Call took less than 5 mins.

JustinKidding

@dsl.irvnca.pacbell.n
This deal sounds real good, but what if you want to pay $26.95 instead of $19.95 ?

I would just consider the normal SBC DSL rate as charity. Everyone should want to help out the U.S. economy with that extra donation to their favorite USA phone company, right?

dfc888
Premium
join:2003-07-22
San Bruno, CA

29.95 Pro

Few dollars more than when I was paying 26.95 for 1.5/384! Now I'm on the 3/512 plan very sweet deal

tooSlowFromCO

@comcast.net

Darn Slow Link

An amazing deal from a company that soaks you ~$8/mo for CallerID with name or ~$5/mo for Call Forwarding.

Anyway, if DSL can't deliver higher speeds like Comcast's 6000/768 then I guess SBC is forced to lower its prices on their distance-impaired DSL technology. ROFLMAO!

cvrefugee
Premium
join:2003-09-15
Riverside, CA
kudos:8
Reviews:
·Charter

Re: Darn Slow Link

said by tooSlowFromCO:

An amazing deal from a company that soaks you ~$8/mo for CallerID with name or ~$5/mo for Call Forwarding.

Anyway, if DSL can't deliver higher speeds like Comcast's 6000/768 then I guess SBC is forced to lower its prices on their distance-impaired DSL technology. ROFLMAO!
Yeah, I can't believe I'm paying $45/month for 6mbit DSL! The horror!
--
My website
Goldman

join:2002-06-21
Maumelle, AR

Re: Darn Slow Link

Me too.

6000/600

I'm not calling anyone about a change.
BosstonesOwn

join:2002-12-15
Wakefield, MA
Reviews:
·Verizon FiOS
said by tooSlowFromCO:

An amazing deal from a company that soaks you ~$8/mo for CallerID with name or ~$5/mo for Call Forwarding.

Anyway, if DSL can't deliver higher speeds like Comcast's 6000/768 then I guess SBC is forced to lower its prices on their distance-impaired DSL technology. ROFLMAO!
To funny... that is assuming we actually hit that nice 6/768 I however can't hit the 6 down even with 4 or 8 connections open to various servers. Wow the horror of paying $64 for what they are paying 45 for .... wow we got a great deal.
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"
extreme100
Premium
join:2002-06-07
Coloma, MI
FWIW, SBC DSL speeds in Michigan are wimpy.

Ref: »www05.sbc.com/DSL_new/content_ne···2185B0S0
krobar
Is this thing on?

join:2002-09-15
Columbus, OH

OFN? :)

There's been posts about this in the SBC Ameritech forum for the past 2 or 3 weeks, we had some members get the deal that first week. I'm surprised that thread wasn't linked here too.
--
Power corrupts. Absolute power is kinda neat.
steelyken

join:2002-03-04
Plainfield, IN

Re: OFN? :)

Yeah, this is very old news. I re-rated on the 4th of this month, and it was a few days old then!

JimThePCGuy
Formerly known as schja01.
Premium,MVM
join:2000-04-27
Morton Grove, IL

1 edit

Re: OFN? :)

Yep,
First report of re-rate success was 3/2/05 for an existing customer.
See here:

»www2.broadbandreports.com/forum/···12809756

J

vwev1993
Premium
join:2003-06-18
Mesa, AZ

Residential only?

Anybody knows if this apply for business account too.

RadioDoc
Premium,ExMod 2000-03
join:2000-05-11
La Grange, IL
kudos:2

Re: Residential only?

It applies to everyone on a dynamic IP account.

toby
Troy Mcclure

join:2001-11-13
Seattle, WA

SBC always requires a contract

Since Comcast doesn't require any contract and SBC always requires one to get a none ridiculous price, doesn't look quite as good.

RadioDoc
Premium,ExMod 2000-03
join:2000-05-11
La Grange, IL
kudos:2

Re: SBC always requires a contract

I've been on a contract since May 2000. BFD. They've always let you re-rate to a lower price if a special deal like this comes up. When was the last time your cable bill was cut in half for the same service?

I'm paying a whopping $5 more a month now for 6016/608 ($45) than I was paying for 768/128 ($40) back 2000. Beat that with or without a contract.

antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable

Wow.

Verizon and SBC are getting aggresive with their price specials to compete with cable companies! That is about how much I pay for my dial-up account! I wished I could get DSL/Fios from Verizon.

ctceo
Premium
join:2001-04-26
South Bend, IN
Reviews:
·Virgin Mobile Br..

Slow to Upgrade

I did this about 25 days ago, and it took them me calling back 2 days after the scheduled date to get the order through since they had no record of it in their system. But once I called he pushed a few buttons, which I heard, and then the infamous beep noise the modem makes when it retrains, and viola 3008 down 512 up. All with a few keystrokes, now why cant they forward people to this guy all the time?



3008 down/512 up @ $29.99/Mo Cant beat that. (12 Month renewal of-course)
--
ASUS SK8N nForce3 - 8GB PC2700 - AXP 64 3400+ - nVidia 6800 Ultra w/512mb - CL Audigy 2 PP - WD SATA150 36GB + Hitachi GST 250GB - Plextor PX708A + Sony CRX300A - Dual 600 Watt PSU's.

lt_wentoncha
Red6

join:2002-05-12
000000

New Contract

Anyone know if this rerating can be retrograde for the existing contract, or does it require another one year contract? I'm probably moving by July-September, so it wouldn't make sense to save 60 dollars in the mean time and pay through the nose to cancel.

Thanks.
--
Arrogant People Suck.
AMW
FBI's Most Wanted
Interpol's MW
jchambers106

join:2004-12-10
Kansas City, MO

i wish time warner would drop there rates

won't affect me i have road runner and I'm stuck with it I'm too far from co for dsl time Warner needs to drop rates like SBC has done give customers a break

toby
Troy Mcclure

join:2001-11-13
Seattle, WA

Re: New Contract

said by lt_wentoncha:

Anyone know if this rerating can be retrograde for the existing contract, or does it require another one year contract? I'm probably moving by July-September, so it wouldn't make sense to save 60 dollars in the mean time and pay through the nose to cancel.

Thanks.
Any good SBC price requires a contract. I'm also moving, think it costs $200 for early termination.

Dr Demento
I Vant Blud

join:2002-01-02
Denville, NJ

Not what you expected eh?

I guess this means the "top 10 gripes" for US broadband are slipping away for some people. For some people these gripes are indeed true. But for others, just bite the bullet and accept the fact that the US is no #1 in the broadband crusade and as a new technology, companies would take it, twist it, mess with it and do all of this while putting a high price on it in order to suspect that ignorant consumers would buy into it expecting no better. Well the fact that either better ISPs are coming or consumers are becoming smarter in certain areas since some ISPs right now are stopping their shenanigans now knowing that they can actually get more consumers by actually making a better product. But cheer up, the US is ahead of some of Europe.

SpamSlayer

@dsl.snfc21.pacbell.n

Not Japan, though

The US isn't leading the charge toward broadband... we're lagging far behind in terms of both speed and broadband adoption rates.

For instance, Canada leads the US in broadband usage, and Japan is so far ahead of us that it's normal there for people to have a 45Mbps connection, for which they pay an average of $36.00 US.

••••