When Unlimited, Isn't
Episode 47: RocketVoIP
One of the complaints concerning VoIP providers has been that some pitch unlimited plans at consumers, bury hidden limits in the TOS, then bump them
up to more expensive plans if they gab too much. The latest complaint from our users on this issue is concerning RocketVoIP; one user
was told their excessive usage makes them unqualified for the residential package they signed up for. 1150 minutes per month is considered excessive by the company.
88 comments .. click to read
La Grange, IL
|reply to Dezbend |
Re: Can Unlimited ever be true?
said by Dezbend:A "reasonable" definition of "unlimited" is "without limits". If they have no intention of providing "unlimited" service then they should not advertise unlimited service.
but is it reasonable to have a rule defining what unlimited means to a residential customer?
but what is a reasonable definition of "unlimited" usage on a residential line.
but were is the reasonable line? 2,500, 5,000, 10,000 minutes?
a reasonable definition of unlimited for the residential user
God. George Orwell was right.
I can't believe anyone is defending this practice. We're doomed.
La Grange, IL
|reply to JoshNJ |
Re: Warning: Mathematics Beyond This Point
If you have a girlfriend and close family out of the area, 40 minutes a day is nothing.
Your comparison with cell phones is bogus. VoIP outfits do not maintain physical infrastructure such as cell sites, stores, or any of the other myriad bits necessary to construct a viable telecommunication service. These guys leech off people's existing broadband connections and evidently depend on uneducated sheeple who won't demand what they were promised via advertising and purchased when the company tries to weasel out.
Nice try defending these thieves, but you are dead wrong.
Rogue WolfCannot Be Contained So Easily
Hmm. 1150 minutes is just over 19 hours. There are 720 hours in your average month (30 days), or 43200 minutes. So talking for 2.7% of the month is excessive usage?
Oh, good, this gives me a use for my new (patented!) Male Bovine Fecal Matter detector.
Yep, almost off the scale.
No matter how tempted I am with the prospect of unlimited power, I will not consume any energy field bigger than my head.
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