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story category The Guts Behind Fios
(old news - 04:13PM Monday Dec 12 2005)
tags: Fiber · hardware · networking · TVIP
A user writes in: "Telephony Online has some Fios technical specifics your users might find interesting". In addition to deployments, Verizon is planning the deployment of new Gigabit passive optical network (GPON) systems by the fourth quarter of 2006, notes the report (the current ATM-based PON can deliver up to 100 MB/s of capacity). The report details how the company has sliced out their spectrum capacity, and explains how they claim they'll offer multi-room DVR and multi-HD channel recording capability.

Related:
  1. Verizon Buys Corning's Bendable Fiber
  2. FiOS ONT Batteries An Achilles Heel?
  3. Verizon Loses One GPON Partner
  4. Broadweave Replacing All iProvo Gateways
  5. Verizon To Offer New FiOS Home Gateways
  6. Friday Morning Links
  7. Verizon Slowly Revisiting FiOS Installs For Grounding Issues
  8. Electrical Expert: FiOS Installations Safe
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royalpalm

join:2000-12-01
usa

awesome

evolving technology is beautiful:)

TK Junk Mail
Go ahead, make my day
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Margate City, NJ
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·Comcast

Re: awesome

said by royalpalm See Profile :

evolving technology is beautiful:)
Looks like Verizon has a good plan in place. Now they just have to keep rolling out their platform to all the major housing concentrations in their territory.
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AMDUSER
Premium
join:2003-05-28
Earth
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·RoadRunner Cable

Re: awesome

said by TK Junk Mail See Profile :

said by royalpalm See Profile :

evolving technology is beautiful:)
".. Now they just have to keep rolling out their platform to all the major housing concentrations in their territory.
It will be nice when this becomes available in exGTE parts of WI.

sweintz
Premium
join:2002-03-01
Hamden, CT

um, yes it is beautiful.

But the fact that it is a PON is not so beautiful.

(PON = shared system. they use optical splitters and everyone uses one fiber)

why couldn't they have spent the $$$ and pulled fiber from CO to each customer?

DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
·Charter Pipeline

Re: awesome

said by sweintz See Profile :

um, yes it is beautiful.

But the fact that it is a PON is not so beautiful.

(PON = shared system. they use optical splitters and everyone uses one fiber)

why couldn't they have spent the $$$ and pulled fiber from CO to each customer?
Because this solution works for the price point they are staying under.

My goodness, people can find ways to complain about anything...and not want to spend a dime out their own pocket to pay for it.
--
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compton

join:2002-02-08
Brooklyn, NY

said by sweintz See Profile :

um, yes it is beautiful.

But the fact that it is a PON is not so beautiful.

(PON = shared system. they use optical splitters and everyone uses one fiber)

why couldn't they have spent the $$$ and pulled fiber from CO to each customer?
PON = shared system. That's probably the only way they can get fiber to multiple dwelling buildings.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

Re: awesome

said by compton See Profile :

said by sweintz See Profile :

um, yes it is beautiful.

But the fact that it is a PON is not so beautiful.

(PON = shared system. they use optical splitters and everyone uses one fiber)

why couldn't they have spent the $$$ and pulled fiber from CO to each customer?
PON = shared system. That's probably the only way they can get fiber to multiple dwelling buildings.
they aren't doing multiple dwelling units(yet). meaning apartments/condos
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bbskeptic

join:2005-09-12
Burlington, VT

Imagine 50,000 strands of fiber running into a central office. Imagine that fiber bank gets cut during a street project.... even with mass fusion splicers, you may see your service again in about a month if you are lucky.... my point is that it is not practical for everyone to get a strand of fiber all the way back to the equipment. GPON can give a shared 2.4 Gbps down and 1.2 Gbps up per 32 customers. That is a GUARANTEED 75mb per customer.... GPON ain't so bad... However, Verizon's BPON at 622Mb down, 155 Mb up only guarantees 19Mbps... quite sad seeing ADSL2+ is more than double that...

sweintz
Premium
join:2002-03-01
Hamden, CT

Re: awesome

said by bbskeptic See Profile :

Imagine 50,000 strands of fiber running into a central office.
That's what they do with copper now already.... I understand it's expensive to redo the xact same with fiber, but...

as far as WD multiplexing goes, assuming 32 channels, that's still only 32 cusomers on a fiber before someone has to share bandwidth. I was under the impression it was way more than 32 cusomers to a fiber...
srobmw

join:2005-10-01
New Windsor, NY
·Verizon Online DSL

Doesn't matter. It's just a way of multiplexing. They will be able to offer as much bandwidth as they want. The bandwidths that are being offered are after the splitter. Not before. It is absolutely the same as if one fiber was dedicated all the way from the C.O.. It just requires a broader band signal leaving the office.(In this case by a factor of 32)

And as for your comment about spending the $$$. Are you kidding me?
bbskeptic

join:2005-09-12
Burlington, VT

Re: awesome

said by srobmw See Profile :

Doesn't matter. It's just a way of multiplexing. They will be able to offer as much bandwidth as they want. The bandwidths that are being offered are after the splitter. Not before. It is absolutely the same as if one fiber was dedicated all the way from the C.O.. It just requires a broader band signal leaving the office.(In this case by a factor of 32)

And as for your comment about spending the $$$. Are you kidding me?
Where do you get your information? Do you have any clue how BPON ITU G.983 works....?
srobmw

join:2005-10-01
New Windsor, NY
·Verizon Online DSL

Re: awesome

The point is you have an unlimited pipe at your disposal. If future network upgrades are only dependant on upgraded PON cards and ONT's to higher transmission rates you are at a huge advantage over any other company transmitting over any other medium. Not to mention today's technology allows you to use at least 32 different wavelengths at a time, if not more.

But what do I know, I only do this shit for a living. Lol.
bbskeptic

join:2005-09-12
Burlington, VT

Re: awesome

who does PON with 32 wavelengths...genious...?
srobmw

join:2005-10-01
New Windsor, NY

edit:
December 13th, @04:26PM

Re: awesome

This is totally lost on you. Later

P.S. Stick your sarcasm somewhere.

Logan 5
Dungeon Runners - Come get your Bling on
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join:2001-05-25
The WasteLAN
·Pacific Bell - SBC

Sounds good...but

What about those in rural areas or who are unable to otherwise take advantage of this??

All these "Speeds 'N Feeds" look impressive on paper, but when sub 56k dialup is not an option, Satellite unreliable and Cellular Broadband too cost prohibitive....what then?
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TK Junk Mail
Go ahead, make my day
Premium
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Margate City, NJ
clubs:
·Comcast

Re: Sounds good...but

said by Logan 5 See Profile :

What about those in rural areas or who are unable to otherwise take advantage of this??

All these "Speeds 'N Feeds" look impressive on paper, but when sub 56k dialup is not an option, Satellite unreliable and Cellular Broadband too cost prohibitive....what then?
Move.
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mischaej
Premium
join:2004-01-24
Richardson, TX
clubs:

Re: Sounds good...but

Heh, exactly. I can feel for those who care to move out to the sticks to get away from the suburbs/cities, but wanting Verizon to spend 10s of thousands of dollars in labor and equipment costs to get like a handful of subscribers is awful. Who ends up paying for it? Me with my bills and the associated taxes.
--
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:

Re: Sounds good...but

It beats living in Texas.
mischaej
Premium
join:2004-01-24
Richardson, TX
clubs:

Re: Sounds good...but

hehe, it's not that bad. And I'm from the north too! (Maryland)
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Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
clubs:
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·AT&T Midwest
·Comcast

said by TK Junk Mail See Profile :

said by Logan 5 See Profile :

What about those in rural areas or who are unable to otherwise take advantage of this??

All these "Speeds 'N Feeds" look impressive on paper, but when sub 56k dialup is not an option, Satellite unreliable and Cellular Broadband too cost prohibitive....what then?
Move.
Unfortunately, that is the only solution.

People here on BBR constantly point at Japan and wonder why they have 100 megabit connections and wonder why we don't have anything like that here. A lot of it has to do with population and area. In Japan, there is a huge percentage of people who buy into that fast internet access. Here, broadband adoption is much much less AND we just don't have that kind of population density like Japan has. I think New York may be pretty close though when I last looked at the population figures, but I can't remember to be honest.

The key is those rural areas are going to be without this technology. Its unfortunate, but the companies deploying this technology is looking to make money while doing it. They aren't looking to take a loss while spending tens of thousands of dollars on getting 1-2 subscribers in some area in BFE.
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richardpor
Fur it up

join:2003-04-19
Portland, OR

Re: Sounds good...but

If I was a betting man, I would wager one would the same rural towns without broadband in Japan. I can not see some Japanese outfit laying fiber to some small village or rice farm outside Nagano or Sadoshima.

Blasterbator
Sent By Grocery Clerks

join:2001-02-20
Jackson, MS

move


Tell that to the people that are being red-lined
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY

Re: Sounds good...but

Who is being redlined? What areas are being redlined?

Logan 5
Dungeon Runners - Come get your Bling on
Premium,MVM
join:2001-05-25
The WasteLAN
·Pacific Bell - SBC

Re: Sounds good...but

said by Pathfinder See Profile :

Who is being redlined? What areas are being redlined?
Blasterbator may be refering to this: »Qwest Broadband, IPTV Redlining

Logan 5
Dungeon Runners - Come get your Bling on
Premium,MVM
join:2001-05-25
The WasteLAN
·Pacific Bell - SBC

Meh.... It's SO easy for those who have the ability to take advantage of this to look down their noses at those who can't...

I also mentioned about those who are otherwise unable to take advantage of this which has nothing to do at all with "living in the sticks".

What makes ANYONE think that all metropolitian areas will have FIOS any decade soon??

I live in the San Francisco Bay Area, in a city of over 350,000 residents. There are 2 CO's in my town. One I am too far away from and the other will only get me 1.5/384 aDSL service because even though my DSL line has been tested out at being able to reliably handle the 3mbps tier, SBC refuses to give me faster service saying that "I am too far away", and they have abandonded their plans of putting a RT in my area (Project Pronto) instead opting for adsl/fiber IPTV with Project Lightspeed.

I should not have to resort to paying for dialup just to keep my email address that I've had since 1999, cancelling my service and going with another provider who can hopefully get me something faster. I do NOT live in a rural or unincorporated area but am caught in the middle of Corporate Greed and as a result, am getting a screwjob... I have the money to afford faster, I WANT faster, but at the same time I do not think I am being unreasonable in wanting SBC to give it to me.

So again, all the Optimum Online's, Verizon's and everyone else scrambling to roll out fiber doen't really mean much to people like me who will likely never be able to take advantage of it anyway.

Must be nice for those who can eh?

vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
·Comcast

Re: Sounds good...but

said by Logan 5 See Profile :

Meh.... It's SO easy for those who have the ability to take advantage of this to look down their noses at those who can't...

I also mentioned about those who are otherwise unable to take advantage of this which has nothing to do at all with "living in the sticks".

What makes ANYONE think that all metropolitian areas will have FIOS any decade soon??

I live in the San Francisco Bay Area, in a city of over 350,000 residents. There are 2 CO's in my town. One I am too far away from and the other will only get me 1.5/384 aDSL service because even though my DSL line has been tested out at being able to reliably handle the 3mbps tier, SBC refuses to give me faster service saying that "I am too far away", and they have abandonded their plans of putting a RT in my area (Project Pronto) instead opting for adsl/fiber IPTV with Project Lightspeed.

I should not have to resort to paying for dialup just to keep my email address that I've had since 1999, cancelling my service and going with another provider who can hopefully get me something faster. I do NOT live in a rural or unincorporated area but am caught in the middle of Corporate Greed and as a result, am getting a screwjob... I have the money to afford faster, I WANT faster, but at the same time I do not think I am being unreasonable in wanting SBC to give it to me.

So again, all the Optimum Online's, Verizon's and everyone else scrambling to roll out fiber doen't really mean much to people like me who will likely never be able to take advantage of it anyway.

Must be nice for those who can eh?
So are you saying that Verizon should bite the bullet and spend trillions of dollars to wire the entire country at once?

Logan 5
Dungeon Runners - Come get your Bling on
Premium,MVM
join:2001-05-25
The WasteLAN
·Pacific Bell - SBC

Re: Sounds good...but

said by vpoko See Profile :

So are you saying that Verizon should bite the bullet and spend trillions of dollars to wire the entire country at once?
No, not at all. I am not asking for the whole country to be wired up for fiber just so I can have access to it. I am saying that instead of rolling out services that only a small percentage of the installed userbase will be able to initially utilize, why not instead give those in situations like myself, the ability to get something better first.

I want SBC to finish the original buildout of RT's that were promised under the name of Project Pronto before my DSL rates are raised to subsidize their "Project Lightspeed" IPTV so I can get a faster DSL connection instead of SBC deciding that people in my situation can "take it or leave it" and are forced to pay for something we'll never be able to use. It would be a helluva lot cheaper for SBC to implement a few dozen more RT's then rolling out the fiber that I won't be able to get anyway. At least with the RT's I'd likely see some benefit and SBC can make MORE money from the existing users first rather then wooing shareholders/investors with grandiose promises for the future.
Zorglub

join:2000-11-18
Fremont, CA

Japan gets fast broadband access because of 1) high population density and 2) unbundling which forces the incumbent to compete with the newcomers.

In the US, we have large areas with high population density but the FCC all but killed unbundling...

aztecnology
The Autumn wind is a Raider

join:2003-02-12
Murrieta, CA

said by Logan 5 See Profile :

Meh.... It's SO easy for those who have the ability to take advantage of this to look down their noses at those who can't...

I also mentioned about those who are otherwise unable to take advantage of this which has nothing to do at all with "living in the sticks".

What makes ANYONE think that all metropolitian areas will have FIOS any decade soon??

I live in the San Francisco Bay Area, in a city of over 350,000 residents. There are 2 CO's in my town. One I am too far away from and the other will only get me 1.5/384 aDSL service because even though my DSL line has been tested out at being able to reliably handle the 3mbps tier, SBC refuses to give me faster service saying that "I am too far away", and they have abandonded their plans of putting a RT in my area (Project Pronto) instead opting for adsl/fiber IPTV with Project Lightspeed.

I should not have to resort to paying for dialup just to keep my email address that I've had since 1999, cancelling my service and going with another provider who can hopefully get me something faster. I do NOT live in a rural or unincorporated area but am caught in the middle of Corporate Greed and as a result, am getting a screwjob... I have the money to afford faster, I WANT faster, but at the same time I do not think I am being unreasonable in wanting SBC to give it to me.

So again, all the Optimum Online's, Verizon's and everyone else scrambling to roll out fiber doen't really mean much to people like me who will likely never be able to take advantage of it anyway.

Must be nice for those who can eh?
Well, you don't live in Verizon territory so you'll never see FIOS. You'll have to wait until AT&T rolls out lightspeed in the city, which they eventually will... and San Fran has at least 8 CO's that I'm aware of, probably more...
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Logan 5
Dungeon Runners - Come get your Bling on
Premium,MVM
join:2001-05-25
The WasteLAN
·Pacific Bell - SBC

Re: Sounds good...but

said by aztecnology See Profile :

Well, you don't live in Verizon territory so you'll never see FIOS. You'll have to wait until AT&T rolls out lightspeed in the city, which they eventually will... and San Fran has at least 8 CO's that I'm aware of, probably more...
Never said I live *IN* San Francisco, just that I lived in the San Francisco Bay area. SF has over 2,000,000 residents. My town has only 350,000 and yes....only 2 CO's.

Yea, I know that "Project Lightspeed" will cure all the ills of mankind but if SBC won't even give me better then basic aDSL service, I hold zero hope of ever being able to use their 'next gen' offering(s).

tiger72
SexaT duorP
Premium
join:2001-03-28
Kansas City, MO
clubs:
·RoadRunner Cable

Re: Sounds good...but

said by Logan 5 See Profile :

said by aztecnology See Profile :

Well, you don't live in Verizon territory so you'll never see FIOS. You'll have to wait until AT&T rolls out lightspeed in the city, which they eventually will... and San Fran has at least 8 CO's that I'm aware of, probably more...
Never said I live *IN* San Francisco, just that I lived in the San Francisco Bay area. SF has over 2,000,000 residents. My town has only 350,000 and yes....only 2 CO's.

Yea, I know that "Project Lightspeed" will cure all the ills of mankind but if SBC won't even give me better then basic aDSL service, I hold zero hope of ever being able to use their 'next gen' offering(s).
SBC/ATT has to make a decision. Waste money on expanding an outdated technology, knowing full well that they'll just tear it up 3 years down the road, or shift the focus to the new technology, and use that as the new base like ADSL was 8 years ago. If you want both, then your feels will be increased to pay for both, but in the end, even though lightspeed is probably a waste of money, it's better than building out more ADSL connections. Can you not get cable?
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tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
·Verizon Online DSL

said by Logan 5 See Profile :

What about those in rural areas or who are unable to otherwise take advantage of this???
Over the long run FIOS should facilitate delivering high speed Internet to rural areas. Current PON is spec'ed to 20 Km, GPON goes out to 60.

Once Verizon has wired up the more densely populated areas rural America should not be too far behind.

Most likely fiber will be a transforming event like other technology that dramatically improved performance or reduce cost.

/Tom

vz_guy

@verizon.com

article corrections

I assume the author meant Herndon, VA, not Hampton Roads.

Also, do they even proof these articles?
"In the near term, that means offering FiOS TV services that start with basic analog radio frequency (RF) channels — which other telcos using IPTV cannot providing — as will as IPTV-based video-on-demand (VOD) options,..."

as will as???

cannot providing???

Jeez.

See 6 replies to this post

Iridium
Premium
join:2003-04-02
Los Angeles, CA

So you need to pay those prices

in addition to regular fiber service?

TellMeMoreLies

@comcast.net

Empty Promises From A Gutless Company!

I just stopped in to BASH Verizon for not being able to deploy any network services in the dense suburbs of Los Angeles County! I think they're hoping to lure investors with all this bullshit! These losers can't even handle their existing DSL network!

Dagda1175

join:2001-06-17
Goleta, CA

Re: Empty Promises From A Gutless Company!

Um.....what?

»/gmaps/fios

TellMeMoreLies

@comcast.net

Re: Empty Promises From A Gutless Company!

....Verizon can't deliver jack shit! Their measly DSL setup can't handle 30% of their own customers,leaving most without a broadband option. I don't think people are going to chuck their satellite dishes ,and stomp their cable modems for fios! ATT totally botched everything up and so will their cousins over at verizon!


The Answer Guy

@uu.net

Re: Empty Promises From A Gutless Company!

Actually, Verizon has over 80% of it's customer qualified for DSL.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS

Re: Empty Promises From A Gutless Company!

said by The Answer Guy :

Actually, Verizon has over 80% of it's customer qualified for DSL.
Does "qualify" mean that one person in the zip code can get DSL? In that case, I qualify.

Or does "qualify" mean that DSL is available to me? In that case, I do not qualify.

Which definition of "qualify" does the 80% meet?
bbskeptic

join:2005-09-12
Burlington, VT

BPON - 100Mbp/s = Bull

Verizon's ATM based BPON has a 622down 155up max per PON port. Each PON port can support 32 customers. To get 100mb/s, they could only place six customers on a PON port... that will never, never, never happen... Their video offering is an 1550nm RF overlay on fiber using EDFA's.... what does that give you??.... the same exact thing you get from digital cable. Until they go GPON, they do not have enough IP bandwidth to do IPTV.... DSL had been around for long,long time before Verizon deployed it, but somehow that was state of the art once they had it... same with fiber PON... BPON has been around for a long time... now that they have it, it's the greatest thing since sliced bread... Think of the sick amount of money they have wasted on BPON gear, only to move to GPON in '06... you the cosumer will pay for it once the price wars are over and the Bell monopoly can go back to raping us for service...

smajchrz

join:2003-10-11
Chantilly, VA

Re: BPON - 100Mbp/s = Bull

They are not suggesting 100mb/s per customer. The quote states "The current ATM-based PON can deliver up to 100 MB/s of capacity." That is 100MB/s total capacity of the node not to a single customer. Remember mb = megabit and MB = megabyte. So knowing that there are 8 bits in a byte..

622mb/s down + 155mb/s up = 777mb/s capacity of the node

777mb / 8 bits = 97.125MB/s which is close enough to 100MB/s for conversational purposes.
bbskeptic

join:2005-09-12
Burlington, VT

Re: BPON - 100Mbp/s = Bull

I assure you that's not what they meant...

“GPON will offer us 10 times as much capacity as we have now,” he said. The current ATM-based PON can deliver up to 100 MB/s of capacity.

That is the article quote... dead wrong... no version of GPON is 10 times capacity of BPON... spin spin spin

tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
·Verizon Online DSL

Re: BPON - 100Mbp/s = Bull

said by bbskeptic See Profile :

That is the article quote... dead wrong... no version of GPON is 10 times capacity of BPON... spin spin spin

BPON is 622/155 carried over ATM yielding useful "IP payload" of 560/140. GPON has two flavors 1.2/622 and 2.4/1.2Gbps. GPON does away with ATM eliminating the so called cell tax. Assuming Verizon is talking about 2.4 download is increased by factor of 4.2x. Upload a more dramatic 8.5.

So while there was some poetic license is was not quite as bad as it seems.

As far a delivering 100 Mbps that is not unreasonable. Data tends to be very bursty, no ISP offer non-blocking network. BPON delivers 17.5 Mbps with a 1:32 split, GPON 75. Not to shabby in my book.

GPON will make HDTV video on demand (VoD) feasible.

/Tom

smajchrz

join:2003-10-11
Chantilly, VA

Actually I think it is what they meant and I think I demonstrated that above.

As to the issue of GPON being 10x faster, that does seem off base and I think tschmidt had a good answer to that. However, this was not in your original post and is really independent of the your original statement about the capacity of BPON.

JokerCPoC

join:2005-11-21
Yermo, CA
·Verizon west (ex G..
·RoadRunner Cable

Word from Horses mouth

Well considering how much planning and such Verizon is doing and how behind in actual construction and deployment they are, It's no wonder that where I live all that has been done was spray paint and tag the ground and pavement, But It will come to where I live as It's a large area and DSL just doesn't cover much here, Besides with land prices elsewhere being what they are, Deploying Fios out here will allow Verizon to help the area where I live grow(DSL penetration is maybe at 15-25% of where I live and that is a guess). Time Warner will be in serious trouble. In any case I got this from the horses mouth(a Verizon repair guy) that Fios is planned for Yermo, CA, It's just that Verizon has more planned than It can handle.
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ropeguru
Premium
join:2001-01-25
Hollywood, FL
clubs:

Whatever......

I am in Vrizon territory and still cannot even get DSL. By the time they get around to us in the lower income brackets, they will be out of money, slowing deployment and charging waaaaay more for the service than they are now.

Give me something I can actually use for once... All these lame tech stories do no good if they do not get it to me...
--
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royalpalm

join:2000-12-01
usa

lay out

Click for full size
here is the lay out of the PON provided by someone about a month ago on the fios forum....

rawgerz
In Debt we trust
Premium
join:2004-10-03
Grove City, PA

Re: lay out

Verizon communications Proprietary and Confidential, For use within Verizon communications Only

--
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bbskeptic

join:2005-09-12
Burlington, VT

Re: lay out

What is proprietary about the ITU G.983 spec.... ? That's all that diagram explains...

verolom

join:2002-03-23
Eatontown, NJ
It doesn't say they are actually using it, it is just citing a standard. Nevertheless amusing

speedisdaship



Gimme more speed!

I could use more speed, with Cablevision breathing down their neck with 15 megabits, if they don't ramp up speeds soon, they might be left in the dust, as for some with triple play for $100, they get 15/2, for $15 more they get 30/2... for 3 services. Verizon's 2 services are $100-120 already! and probably $40 more for video! some would say, why bother if OOL is good enough, oh well.

a

@198.164.x.x

Re: Gimme more speed!

ROFLMAO 30/2 yeah right they can't even give you 1mbit upload without capping. Trust me Verizon's network will have less problems.

nomoredhl

@70.104.x.x

No more dhl

Look at this! I called the FIOS customer service line:
1888-553-1555. Customer service is NO LONGER 24/7/365!!

M-F 8AM TO 6PM. Oh well, I guess if yo have a problem, its not their problem on weekends or after business hours. This seems like Verizon is doing MORE and MORE to shoot themselves in the foot with the fiber rollout by cutting back on support!

royalpalm

join:2000-12-01
usa

edit:
December 12th, @11:12PM

Re: No more dhl

The technical service center is not fully operational yet. The center here in syracuse needs to hire about 50 more people to become 24/7. Some of the people who test for the position are not very bright to say the least.
bbskeptic

join:2005-09-12
Burlington, VT

Re: No more dhl

Some of the people who pass the test aren't very bright....
mdembski

join:2001-04-04
Washington, DC
·ViaTalk
·Speakeasy
·Verizon Online DSL

cutting back on dsl

In the mean time, it appears Verizon is cutting back of the availablity of DSL in established areas. A friend was unable to get a 2nd DSL line when their office expanded and a neighbor 2 doors from me was told from Verizon that dsl was not available (they are 2 doors closer to the CO). The new technology is great, butit appears they are cutting support for dsl in areas where fios is not even available.
Forums » The Guts Behind Fios


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