 
packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs:
 ·Optimum Online
| Customer Service Talk about outstanding customer service
/sarcasm.
I hope he gets a lawyer and soon. Not just for the outage but for the subsequent inflammatory and harassing remarks. "At one point I had thought the Go Daddy's abuse dept was virus infected, but later figured out it wasn't. But their employees were leaving really nasty messages on my blog..."
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Who do you want to pay off today? | |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| Re: Hardly a 'large' provider. Godaddy is a domain registrar, nothing more. Their job isn't to police how or what a person does with a domain they own.
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sweintz
Premium
join:2002-03-01
Hamden, CT
| Re: Hardly a 'large' provider. said by Rob  :Godaddy is a domain registrar, nothing more. Their job isn't to police how or what a person does with a domain they own. The heck it isn't!
Sorry, but godaddy had been getting complaints for quite some time about these folks at nectartech. Had GoDaddy not resolved the issue by killing the registration for nectartech, the next step was going to be to start going after godaddy itself. Godaddy had to protect their other customers. They did the right thing. | |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| Re: Hardly a 'large' provider. said by sweintz :said by Rob :Godaddy is a domain registrar, nothing more. Their job isn't to police how or what a person does with a domain they own. The heck it isn't! Sorry, but godaddy had been getting complaints for quite some time about these folks at nectartech. Had GoDaddy not resolved the issue by killing the registration for nectartech, the next step was going to be to start going after godaddy itself. Godaddy had to protect their other customers. They did the right thing. The complaints needed to go to nectartechs upstream providers (ie. Level3, Cogent, etc).
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sweintz
Premium
join:2002-03-01
Hamden, CT
| Re: Hardly a 'large' provider. said by Rob :to nectartechs upstream providers (ie. Level3, Cogent, etc). ROTFLMAO!
You don't lart much, do you?
I fairly certain that such was done, and ignored by l3 and cogent. That's what teir three providers generally do with such complaints. | |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| Re: Hardly a 'large' provider. said by sweintz :said by Rob :to nectartechs upstream providers (ie. Level3, Cogent, etc). ROTFLMAO! You don't lart much, do you? I fairly certain that such was done, and ignored by l3 and cogent. That's what teir three providers generally do with such complaints. I've spoken with Level 3 on many levels (no pun) and they have taken appropriate action.
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sweintz
Premium
join:2002-03-01
Hamden, CT
| Re: Hardly a 'large' provider. said by Rob :I've spoken with Level 3 on many levels (no pun) and they have taken appropriate action. Hmm... "define approriate action."
I know when I lart them, all I see or get from them is an auto ack. When it is a lart for a spamvertized site, a check back a few days (or weeks) later shows the site still up.
Then of course there is the matter of their 28 current un-addressed spamhaus listings... If they aren't even going to address complaints that have turned into spamhaus listings... | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
 ·Verizon FIOS
| To me, it shouldn't matter if it was 1, 10, or 10,000 domains. It shouldn't have happened the way it happened. And in the unlikelyhood that it did happen, it should have been able to be quickly resolved. Shutting down a domain late on a Friday and having no way to turn it back on until the 24/7 abuse department comes back in is ridiculous.
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"What gives them the right to come in and do this?" she said. - Lady complaining that she was getting FIOS in her backyard. | |
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sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Morristown, NJ
·Optimum Online
| Re: Hardly a 'large' provider. said by cdru :To me, it shouldn't matter if it was 1, 10, or 10,000 domains. It shouldn't have happened the way it happened. And in the unlikelyhood that it did happen, it should have been able to be quickly resolved. Shutting down a domain late on a Friday and having no way to turn it back on until the 24/7 abuse department comes back in is ridiculous. Not to mention that killing the domain should be a last resort. If there's an abuse problem, you start with the company hosting the box doing the abusing, then go to their upstream provider(s). If it's something incredibly horrible, like a box serving up stolen credit card numbers, then MAYBE you escalate to the registrar for the domain in question, NOT the domain of the host.
Would everyone be OK with this if for example Speakeasy, Verizon or Comcast's registrars just pulled their domain because someone on one of those respective networks was spewing something bad?
Has anyone here ever seen a domain of a legit business pulled like this? I've seen it for hardcore spam gangs, but never for something this silly.
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| Jonbo298
join:2004-01-12
Council Bluffs, IA
| Updated The people running the servers shouldve kept their stuff updated (AV/Firewall, etc...) instead of wasting their time posting about their experiences with support.
Oh well, its not GoDaddy's fault a server was compromised. GoDaddy took the initiative to ensure the problem didnt spread by cutting off the head temporarily. Then the body comes and complains "I want my head back, I made sure its clean now" | |
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rideboarder
welcome to the social
Premium
join:2003-07-28
Snohomish, WA
clubs:
| Re: Updated said by Jonbo298 : GoDaddy took the initiative to ensure the problem didnt spread by cutting off the head temporarily. Then the body comes and complains "I want my head back, I made sure its clean now" It would be nice if other companies would react the same way as GoDaddy in cases like this, but more than too often they don't. | |
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G_Poobah
join:2004-01-17
Schenectady, NY
| Re: Updated Oh my god! Do the posters here have ANY IDEA how the DNS system works? Apparently not I'm guessing.
This HAS NOTHING TO DO WITH THE CLIENTS DNS SERVER. This has EVERYTHING to do with the registrar acting unilaterally and illegally.
Godaddy, without due process (which is the root cause of the problem), decided to change the ROOT records of a client, a client who paid for a service. Period. Even godaddy didn't follow their OWN PROCEDURES (7 days notice). That's the cause of the problem. Taking down a root dns, without due process is blatant censorship. Period.
Godaddy should be prosecuted and fined to the fullest extent of the law. Godaddy is no better than a mafia thug who demands protection money from local shopkeepers. Godaddy was given, IN TRUST, the right to manipulate root records. Guess what, you can't do that, I can't do that, only licensed registrars can do that. I look forward to the day that the internic pulls godaddys right to register domains due to abuse of power like this.
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LiamJunket
Premium
join:2002-03-03
Ocean City, NJ
·Comcast
| Re: Updated I hate to say it, but on this one I agree with Poobah. At least the 1st 3 paragraphs part. The last paragraph is a little too harsh for the actions by GoDaddy. If the blogs can be believed, the offending cust svc tech was fired - an appropriate action.
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| | | | | JSRoman
Premium
join:2005-03-10
Callahan, FL
| Re: Updated said by LiamJunket :I hate to say it, but on this one I agree with Poobah. Looks outside and see pigs flying. Cnn is reporting Hell has frozen. Fox new flash "Blizzard in Key West"  | |
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packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs: | I'm with you 100%. | |
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JoshNJ
Premium
join:2001-12-25
Freehold, NJ
| said by G_Poobah :Taking down a root dns, without due process is blatant censorship. Period. You really want to start that incredibly incorrect argument again? 
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Combat Chuck
Too Many Cannibals
Premium
join:2001-11-29
Erie, PA
| Re: Updated said by JoshNJ :said by G_Poobah :Taking down a root dns, without due process is blatant censorship. Period. You really want to start that incredibly incorrect argument again? Oh, the 2 amigos still think they won that one, I'm sure they'd be more than happy to continue citing the double secret amendment that forbids censorship of all kinds everywhere but can only be read by those who know it exists.
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| I'm on the fence of this one.
You get what you pay for...if you expect the same service for $2.99 that you would pay Network Solutions $35 for...especially for an fairly large enterprise, you get what you deserve.
GoDaddy may have jumped the gun in shutting off the domain...but I honestly wish that MORE abuse departments were this prompt.
If you listen to the calls on Perkel's blog, apparently the abuse people had sent several notices to the domain owner before finally shutting down the domain. If the domain owner didn't respond, what choice did the abuse people have than to follow their internal escalation process?
Marc Perkel isn't an effective communicator...he's irate on the calls, even if the cause is understandable, but when dealing with human beings, especially human beings that hold your business by the balls, you need some tact and communication skills...he seems to have neither. Furthermore, he seems to have very little technical knowledge of how DNS works. Saying "you've shut down an entire data center" isn't quite the same as explaining that you've disabled the domain that hosts DNS for several hundred customer domains.
On the second phone call, when he's talking to the "office of the president" the rep tells him repeatedly what to do in order to get the issue resolved...Marc just keeps talking over the guy and continues to insist that "it's an emergency situation" and that he will "pay whatever to turn the damn thing back on" ...when all he had to do is read the email sent by the abuse people and ask the executive escalation guy to expedite the process outlined in that email...instead he spends his energy getting the guy to acknowledge that GoDaddy had blundered.
The ONLY thing I can fault GoDaddy for is not escalating the call when Marc called on the night of the DNS change...that customer service rep who claimed to have called his manager should have escalated the call as Marc asked...and then the manager could have decided. But if we're going to start punishing companies for horrible service by people they are paying little more than minimum wage...we're going to be here a while.
If you can believe the blogs, the customer service rep in question has been fired...and that's appropriate. While this will probably get settle in court, what else do you want GoDaddy to do? ...I can't believe I'm actually defending the slimeballs at GoDaddy...but gotta call it as I see it. | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
·Verizon FIOS
| Re: Updated said by odog :I think godaddy did have some egregious faults, but they also took a step to stop phishing which went unheard by NT. I wonder when NT received the first complaint of abuse? And exactly how long the phishing site was up and functioning? I don't know how long it was before they received their first complaint or how long the phishing site has been running, but from the reports that I've read, the compromised server had been fixed (or at least shut down) for several days before GD pulled the plug.
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"What gives them the right to come in and do this?" she said. - Lady complaining that she was getting FIOS in her backyard. | |
| | | | | | ericdaboy
join:2005-09-21
West Palm Beach, FL | THIS IS AN EMERGENCY SITUATION!!!!! | |
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Agris
@comcast.net
| Ugh, what you don't realize is that they are NOT just a registar. They are also a host, so yes they CAN change the root records if they update their servers. Better double check your own information before criticizing others on what an expert you are. | |
| | | | | ericdaboy
join:2005-09-21
West Palm Beach, FL |  Re: Updated
Please check the thread to get he full story. | |
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sweintz
Premium
join:2002-03-01
Hamden, CT
| said by G_Poobah :Oh my god! Do the posters here have ANY IDEA how the DNS system works? Apparently not I'm guessing. This HAS NOTHING TO DO WITH THE CLIENTS DNS SERVER. This has EVERYTHING to do with the registrar acting unilaterally and illegally. Um, They did what their AUP/TOS states they do in cases such as this.
Godaddy, without due process (which is the root cause of the problem),
hardly the case. There was MORE than due process here. They had been warned. They did not take it seriously. They still had phishing pages up, but claimed they did not. That makes them either incompetent or liars.
decided to change the ROOT records of a client, a client who paid for a service. Period. Even godaddy didn't follow their OWN PROCEDURES (7 days notice). That's the cause of the problem. Taking down a root dns, without due process is blatant censorship. Period.
Huh? They had quite a bit more than 7 days notice. | |
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technick
Premium
join:2000-12-16
Loganville, GA
1 edit | said by Jonbo298 :The people running the servers shouldve kept their stuff updated (AV/Firewall, etc...) instead of wasting their time posting about their experiences with support. Oh well, its not GoDaddy's fault a server was compromised. GoDaddy took the initiative to ensure the problem didnt spread by cutting off the head temporarily. Then the body comes and complains "I want my head back, I made sure its clean now" In the past 5 years I have managed multiple dedicated servers. While security is a big issue with dedicated servers, if someone wants to compromise your box, there is no stopping. Recently let me share one of my experiences with a datacenter (layeredtech) playing judge, jury and executioner on one of my boxes.
I had a FC3 dedicated box for apache development, and game server hosting. Well I hadn't even fired it up for the game server hosting yet, I didn't have the time to do that. I did have the time to get alot of custom development work done on it and streamlining of zope, apache and squid. Well to make page requests faster I put out Squid to cache my internal site for me, to take some of the load off of Apache during benchmarking to see how high I could push it.
Not a month later my host received an email from the department of homeland security claiming that I might be running a potential insecure proxy. Well my hosting company opened a abuse ticket on my machine and sent me an email saying that I have to fix it with in 24 hours or I would be cut off. I looked and looked on my machine to try to figure out what they were talking about, the only thing squid was doing was caching my local sites. So I get another email from the abuse department with a nmap scan attached demanding something is done with in 4-6 hours. WTF am I supposed to do with this? Are you showing me something I don't know about? Nope... So I finally told them to test my server, try to pass traffic through it. Basically the put up or shut up type of deal.
The point of this story is the abuse departments at large companies are mostly comprised of morons who know nothing of what they are doing. They just blindly hand out abuse tickets and set unreasonable time limits / penalties. I'm lucky I was in town that day to get my email.
I wonder if ICANN has a rule about shutting down a registarar due to complaints coming from another registarar? I love the prices at godaddy, but I would support a lawsuite against them for this and the rude bloggers.
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| RoadWarrior
join:2002-10-22
USA
1 edit | GoDaddy is right Upon reflection, I do not wish to post. Take me back! | |
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JakCrow
join:2001-12-06
Palo Alto, CA | I'd have more sympathy... ...if this Marc Perkel guy didn't sound like he was drunk. | |
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TCPNAVIGATOR
@sonic.net | Re: I'd have more sympathy... This guy Marc sounds like some kid off the street. While I don't condone what GoDaddy did, why isn't it the owner of the domain/data center calling in for himself? Such non-professionals all the way around. | |
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HardwareGeek
join:2003-11-15
Brooklyn, NY | Re: I'd have more sympathy... because owner was probably dealing with his customers so he hired someone else.
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Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292 | |
| | | | ericdaboy
join:2005-09-21
West Palm Beach, FL
| Re: I'd have more sympathy... said by HardwareGeek :because owner was probably dealing with his customers so he hired someone else. It was his friend and a client of the server that went down.
If you listen to the second conversation you will hear "he is a friend of mine." | |
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JakCrow
join:2001-12-06
Palo Alto, CA | Re: I'd have more sympathy... Most companies won't talk to a customer's friend unless he's an on-file authorized contact. | |
| | | | | | ericdaboy
join:2005-09-21
West Palm Beach, FL
| Re: I'd have more sympathy... said by JakCrow :Most companies won't talk to a customer's friend unless he's an on-file authorized contact. Yes that is the first thing that GoDaddy did wrong.
Unless Mr Marc was on the account, no one should have spoken to him. He did verify the last 4 digits of the credit card number that was used to set up the account though (stated in the first call). | |
| | ericdaboy
join:2005-09-21
West Palm Beach, FL | He sounds like any person who calls up an ISP and complains about anything. | |
| battleop
join:2005-09-28
00000
| marc prickle is a tool. He makes a habit of harassing support. They generally tell him how to fix something but he never shuts up. There is a call from him with NetSol where he tries to get some things changed on a domain name. He never gave the NetSol rep any info that showed he had any authority over the domain. The NetSol rep would not make any changes and Prickle started his 2 year old tepmertantrum.
In some other calls he calls up PayPal and demands they remove any record of his PalPal account. One rep in one call finally tells him, "Look I am going to be blunt with you" or something very close to that. His PayPal account was closed by PayPal for what sounded like fraud and they were going to keep enough records to keep him from re-opening an account with PayPal.
He removed the index page but the moron didn't remove the mp3 files.
I can't find the NetSol ones but here are the pay pal ones
»marc.perkel.com/audio/paypal2.mp3
»marc.perkel.com/audio/paypal3.mp3 | |
| | ericdaboy
join:2005-09-21
West Palm Beach, FL
| Re: marc prickle is a tool. said by battleop :In some other calls he calls up PayPal and demands they remove any record of his PalPal account. One rep in one call finally tells him, "Look I am going to be blunt with you" or something very close to that. His PayPal account was closed by PayPal for what sounded like fraud and they were going to keep enough records to keep him from re-opening an account with PayPal. He removed the index page but the moron didn't remove the mp3 files. I can't find the NetSol ones but here are the pay pal ones » marc.perkel.com/audio/paypal2.mp3» marc.perkel.com/audio/paypal3.mp3 I HATE the way he says "YOU are holding my money!"
He also mocks during the calls that "Oh yeah! It's being recorded. I'M recording it!"
His voice really gets on my nerves! I would not want to be a representative talking to him. He also talks through his nose. That's probably what is annoying.
Famous words:
"What gives you the right?"
"This is an emergency!"
"Okay...so what you're saying is..."
"Is that what you are telling me? I just recorded this and put this conversation on my website!"
"Let me talk to the supervisor!"
"I'm gonna put this on my website!"
Interesting, I heard "this call could be recorded for quality purposes." Maybe he should go back and listen to the recording.
Does this guy have a life? I think he was the one who had a messy divorce and wrote about it online.
»www.jesus-is-savior.com/Mens%20P···ried.htm
»www.caught.net/prose/recuperk.htm
No wonder this woman divorced him.
And the famous man:
»www.perkel.com/marc.htm
I have no formal education other than high school.
And we rest our case! | |
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Btill
@iowatelecom.net
|  Blah Blah Blah
The original agreement was broke and until a new understanding is put back into place, no one should feel a lesser part of ownership of the issue.
GoDaddy and NectarTECH sound as if they had been working by way of email to resolve a Phishing issue and before the actions of turning off the service.
Without knowing the details of the emails NectarTECH was getting and the specifics for resolution, I can appreciate GoDaddy and their actions. GoDaddy had provided communication and NectarTECH failed to clean the machine and per the information stated in the recorded call, the machine was hacked once again. The machine getting hacked a second time due to a back door not cleaned by NectarTECH a GoDaddy problem.
NectarTECH should have better control of what it is offering for a business or service. If 600 servers are involved, one would only hope they are paying attention or using one or a couple security products in or around the 600 servers. (I hope they had the brains to install some power backup hardware as well  )
Add that in the phone call the person making the call was doing a favor for NectarTECH because NectarTECH was so busy, and this person was a friend? I think NectarTECH needs better friends.
I would be upset if my friend spent all their efforts in being an jerk by phone over doing an email reply.
All the other trash is as it sounds, Trash. The phone calling, the recording of calls and lack to follow directions while waisting time to build and then post an attitude of personal feelings is a waste.
The creation of NectarTECH through GoDaddy required following a sign-up process and GoDaddy was asking for a process to be followed with email as a chain of evidence.
Yes, NectarTECH may get hacked once again and without an email trail GoDaddy is without proof they attempted to resolve the problem per a new agreement and with new conditions.
NectarTECH, the business world is not yours or your so called friend. Learn to be part of the business world and improve your communicating skills. NectarTECH and GoDaddy are doing business with each other and both parties can break business agreements within some sort of terms. NectarTECH may want to visit what terms they have to break your side of the agreement, because I think GoDaddy understand when they can break the business terms.
(Just a hint, its stated in the information you should have read when you signed up with them)  | |
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GoDaddy NectarTECH Spat Continues
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