 
vagabond
Truckin' Geek
join:2004-03-08
clubs: | Qworst Now if Qworst would follow... | |
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The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs: | Re: Qworst Qwest has a $19.99 1.5/896 plan whats wrong with that? | |
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Rothan Tik
Destroyer of worlds
Premium
join:2000-11-07
Danvers, MA | hmm No wonder my DSL connection has been suffering.. | |
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| Network Guy
join:2000-08-25
New York | Re: hmm My VOL DSL connect has been fine. 
At least around here Verizon has a clue about running an ISP from what it seems. | |
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funkyfelty
Armament For Peace
join:2002-10-01
Lebanon, PA
 ·EvenLink
| Yea tell me about it The comapny I work for is a wholesaler of Verizon DSL, we have over 1200 active circuits and being the lucky guy picked to do all DSL ordering, I can atest that Verizon is backed up.
Last time I looked in PA there are a lot of closed CO's, and we have a lot of angry customers who want DSL
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PA Army National Guard - I turn the wrenches that keep the forces moving | |
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| jdracer47
join:2005-10-16
Auburn, PA
| Re: Yea tell me about it This was confirmed by a Verizon Engineer I recently met, seems the marketing department forgot to check with the Engineers if Verizon's backbone could handle all the new customers. This is also effecting DSL expansion due to Verizon playing catch up now instead of expanding DSL into areas that have none.
Hey funky, I used to live down on King Street in Lebanon, small world | |
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GlenQuagmire
Giggidy Giggidy Giggidy Goo
Premium
join:2004-02-16
Grand Rapids, MI
| Re: Yea tell me about it said by jdracer47  :This was confirmed by a Verizon Engineer I recently met, seems the marketing department forgot to check with the Engineers if Verizon's backbone could handle all the new customers. This is also effecting DSL expansion due to Verizon playing catch up now instead of expanding DSL into areas that have none. Hey funky, I used to live down on King Street in Lebanon, small world That is the way goes in most places. I work for a public school district and the High School administration get all sorts of ideas but then forgets to talk to the I.T. department. Then we have to tell them we can't do it after they have been planning it for months | |
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| fiberguy
My views are my own.
Premium
join:2005-05-20
| SOunds like, to me, anothe round of AOL-101. Launch ap roduct that they know they won't be able to handle and piss off a bunch of people in the process.
When AOL decided to move to an unlimited plan back in the late 90's, they did get alot of publicity, but they also took alot of heat and, IMO, they just chaled up a bad name that still today is branded on them.
So, is VZ trying to get attention? Simple answer, yes. They made it very clear that the $14.95 plan was to get it out there and gain/win over many customers to get the "captice auduence" and they have but at what cost?
Sure, some people with Cable Modem may be patient, but those with dial up wanting to switch are going to be soured and even more angry than they already might be.
Way to go VZ - once again you shine above the rest. Now, enters SBC/AT&T but people are resolut to be angry with them for many years now. | |
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neftv
join:2000-10-01
Broomall, PA | CO is full. No wonder it seems I can't get Dry DSL because of the 768 orders. The one time I was able to get through to a human at Verizon I was told the CO has no ports left in my area. | |
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NewMariner
join:2005-06-24 | Low Prices? They are really going to be stretched thin if they follow suit with AT&T and offer 12.99 dsl... | |
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mckenna797
join:2004-08-25
Astoria, NY | Re: Low Prices? this is not the first time Verizon offered a service and did not have the capacity to handle it | |
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| | Jonbo298
join:2004-01-12
Council Bluffs, IA | Re: Low Prices? You'd think companies would understand $14.99 is a huge seller for a faster connection and then not realize "oops, we didnt think that many people would sign up" | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| Re: Low Prices? Honestly though, this is exactly what Verizon wants to some extent. They are running at optimum capacity. An empty port doesn't make them money. Now I'm sure that they would love to add more ports instead of turning away potential customers, but I'm sure Verizon isn't crying that there is very high demand for the service.
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"What gives them the right to come in and do this?" she said. - Lady complaining that she was getting FIOS in her backyard. | |
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| | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Low Prices? Not necessarily in this case. An empty port, in some cases, will SAVE them money rather than to sell it at $14.95 a month. It will take them many many months to come in order to make up the loss they are going to take on the sale at $14.95.
You can't simply look at the monthly price of the service as pure income especially when you look at the cost to install the service - which is still far more than the avg $80 to install it. Even when sold at the month to month retail price, it still takes 6 to 8 months to break even. At $14.95, they are counting on the subscriber to stay longer than the 12 month term at the higher price, OR, they are also hoping that their captive audience can be bumped into even more services and get a higher monthly break point. | |
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| | | | | ITALIAN926
join:2003-08-16
Stratford, CT
| Re: Low Prices? Dude, where do you get your facts from? When did you start working for Verizon to know that average cost per installation is $80. If you had any kind of sense, youd know that more than 90% of all DSL installs are done by the customer... a far better number than cable Im sure.
Ive also read that Verizon has paid off the initial cost and investment of their existing DSL equipment. From this point on its mostly profit. AND how pissed off can a POTENTIAL CUSTOMER be coming from dialup if they Call for an order.. and they politely rejected? It is also explained to them that their CO is full. Yea, that really wrecked and upset their lives haha . Verizon has never quaranteed a DSL line for every American my friend. It doesnt automatically come with a phoneline.
This whole $14.95 thing really upsets the pro-cable cheerleaders. The problem for them is .. when a customer comes off dialup and gets verizons 768k, it seems infinitely better than what they had. 95% of them would probably NEVER even care to go to cable for 2-3 times the price. For the majority of internet users , 768 is enough speed. Verizon did a GREAT thing with their 14.95 package. Bad news for cable.. bad news for dialup ISP's. | |
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| | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
1 edit | Re: Low Prices? I work in the industry. You?
It still remains, you have much to learn. Your posts, at best, are emotional and theory and not based on any hard industry facts. For the record, I've worked in both phone and cable and not on the telephone call centers either.
Your post(s) have so many things to dispute that I won't. But, one that stands out in my mind is the installation cost of an average of $80.00. For one, that means they can be less or more - that's why it's an AVERAGE. Second, the equipment that was put in? all paid for? lol. Ok. You think the person on the telephone doens't get paid? how about the QC departments, line techs? CO techs? you know, there are these things called labor costs and costs to more a product from order to home.
It's clear you don't know what you are talking about.. respond if you would like, but it's pretty clear that you believe you are right so I won't respond to any more of your posts. | |
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| | | | | | | ITALIAN926
join:2003-08-16
Stratford, CT
| Re: Low Prices? First of all, I DO work in the industry.... where I work or what i do is none of your business so dont ask. Secondly, you pull this $80 figure out of your A$$ and dont even tell anyone where you got this information. Im sure you can email Ivan Seidenberg (Verizons CEO) and he couldnt tell you what the average cost per DSL installation is.. but miraculously, YOU DO ! Because you thought of a figure off the top of your head and typed it into broadbandreports doesnt make it factual. haha I READ in an article that Verizon had announced the current DSL equipment is bought and paid for.. but yea sure , I'll believe YOU instead .. hahahaha. If you read my post more carefully, youll realize I said CO EQUIPMENT has been paid off. Of course theres costs involved in maintanance.. but you are talking about salaries that would be paid whether theres massive DSL orders or NOT. And dont try to preach how the company is paying massive OVERTIME to their employees to handle the extra workload for $14.95 DSL lines. verizon is still to this day declaring surpluses of their outside and inside technicians.. so obviously theyre NOT overloaded.
Bottom line is Verizon made a great business decision in offering a 768k speed for $14.95. | |
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| | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Low Prices? It's aparent that you don't understand the business model of how an ISP or communications company works.
I am sure you work in the industry... Just remember to be freindly when you answer the phone, and when you are done talking to your customer you thank them for their business. You will go far in your call center job.
By the way, my source? From the CEO, I think it's you is is pulling stuff from your exit! To tell me or anyone that no one knows the cost of performing a DSL installation, well, you'd have to be smoking crack dude. To say that a corporation has not done a cost analysis on the cost of performing ANY service it provides to it's customers? You are a complete joke. Go troll off somewhere and get a life.
You're not worth the time. | |
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| | | | | | | | | ITALIAN926
join:2003-08-16
Stratford, CT
| Re: Low Prices? quote:
Can you make some sense in your post please? Or reply to the appropriate one? Your message really made no sense at all.
Thanks.
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| | | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20 | Re: Low Prices? Oh grow up! You know how to cut and paste.. whoopie!
Thank god premium membership has an ignore feature. | |
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fuzz
Fuzz
Premium
join:2000-06-05
FuzzLand | I'm taking orders for 50MEG up 50MEG down - $1.00 Oh wait.....I'm too busy to take orders right now. I might have to actually install some equipment first.
Sounds like Bellsouth.....
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fuzz | |
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| gamer999
join:2004-10-27
Richardson, TX | Re: I'm taking orders for 50MEG up 50MEG down - $1 yeah 50/50 sdsl line let met know when that happens cause fiber cant touvh that yet | |
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| | the niTz
Premium
join:2004-07-05
Sahuarita, AZ | Re: I'm taking orders for 50MEG up 50MEG down - $1 ever hear of t3 or a oc3, fibers touched it already:D | |
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bgraham
join:2001-03-15
Smithtown, NY | I guess I was lucky I got mine about 3 months ago. Signed up within 3 weeks when they first offered it. | |
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AJ023
join:2001-12-25
Forest Hills, NY | Do any customers get charged? Just wondering if any customers get charged when they order or if they just cancel the orders out. | |
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| Jonbo298
join:2004-01-12
Council Bluffs, IA
| Re: Do any customers get charged? I think Verizon has a 30 day money back guarantee policy so you'll probbly be charged but just cancel and ask for the refund and they'll give it. Its not your fault Verizon didnt up their CO to anticipate this (as big)  | |
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| bgraham
join:2001-03-15
Smithtown, NY | I got the first month free and then I got charged. I cannot say about cancellations. All I asked about when I signed up was that I could upgrade to FIOS when it got to my town and I was told that I could upgrade without any cancellation charge. | |
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Primis1
join:2005-06-13
Coldwater, MI
| From Morning Broadband Byes: "Desperation behind even cheaper DSL?"
How about you guys make up your mind, eeesh. You can't tell me that Verizon is in that different a situation than Ameri-- errr.... SB-- no, wait... AT&T.
On one hand, we have cheaper, low tiers nobody wants. On the other hand, we have cheaper, low tiers teleco's can barely keep up with demand for. | |
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GlenQuagmire
Giggidy Giggidy Giggidy Goo
Premium
join:2004-02-16
Grand Rapids, MI | Re: From Morning Broadband Byes: Remember when it was called Michigan Bell and before that I think it was call AT&T. Its funny how AT&T was put back together. | |
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| | ITALIAN926
join:2003-08-16
Stratford, CT
| Re: From Morning Broadband Byes: Eventually it will be AT&T again coast to coast. Not for quite a few years though. The only thing to really stop such a merger would be the wirless side of Verizon and AT&T . More than likely, ATT will take over bell south in the near future.
Nobody's DSL will suffer if they happen to be in a maxed out C.O. If your DSL is having problems, have your line checked or your computer ! Have no worries, Verizon is adding equipment into each and every C.O that is maxed to capacity. This is not a crap cable connection in which unlimited possible customers could share a node slowing it down to 56k | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
 ·Verizon FIOS
·Verizon Online DSL
| Re: From Morning Broadband Byes: said by ITALIAN926 :Eventually it will be AT&T again coast to coast. Not for quite a few years though. The only thing to really stop such a merger would be the wirless side of Verizon and AT&T . I would hope the powers that be would shoot that down. With all the merger mania we've had in the telco business, I sincerely doubt it.
How F'ed up would it be if, in the end, we ended up back where we started, with 1 phone company again??? | |
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| | | | ITALIAN926
join:2003-08-16
Stratford, CT | Re: From Morning Broadband Byes: Actually, it wouldnt be all that F'd up at all. Aside from wireless, the phone companies dont venture into each others territories. Its different times these days, with wireless and cable, theres plenty of competition for telecom now. | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs | Re: From Morning Broadband Byes: Oh, when I said F'd up, it was more of a "wow, man" factor.
After all the crap with the break up, and the mergers, and bankruptcies, to come back full circle has a "WOW" factor.. | |
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| | | gamer999
join:2004-10-27
Richardson, TX | cable is getting better havent had any problems im always aorund 7 meg down | |
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| | | fiberguy
My views are my own.
Premium
join:2005-05-20
| said by ITALIAN926 :This is not a crap cable connection in which unlimited possible customers could share a node slowing it down to 56k Reaaaaaaally... You need to go back to technology school then. DSL can be faced with overload issues as well. The difference between cable and DSL, as I hope you should know by now, is the pipe to the CO/Node. Once it his the internet cloud, well, it's anyones game. Phone doens't make claims that their service doesn't ever slow down, in fact the only speed they will "guarante" (if you can call it one) is the throughput between your premise and the CO. It all depends on how the CO or the Node (depending on technology) is managed if you will have the speed RANGE advertised.
In our area, where nodes pass about 200 homes, I'd say your chances of getting the speeds you are supposed to get are right on. Some systems, which are smaller, have less a budget, or don't run their systems at optimal levels, are going to have problems. But, just because you may live in an area where they aren't managed well doesn't mean it's like that everywhere else in the world. | |
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| | | | ITALIAN926
join:2003-08-16
Stratford, CT
| Re: From Morning Broadband Byes: Reeeeeeeeeeeaaally, that explains why Ive run a hundred tests on two DSL lines and to call them consistant would be an understatement. Ive never seen any "overload issues" on my DSL.. EVER.. in 5+ years living in NYC and CT. Dsl from verizon and At&T (sbc)
What matters most IS the throughput to the C.O. !! lol If the server for cablesux.com is overloaded, its gonna be slow for everyone ! Its a pretty popular site these days. haha
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| | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: From Morning Broadband Byes: When you bring something to the table that actually matters, please wake me up.
I am glad YOUR DSL works, alot of DSL lines will, just as alot of Cable modem lines work. Now, when get into the real world and reality, and know something about the actual engineering of the way a service works, let me know. I've been working in NOCs for quite some time now. But again, I am glad YOUR DSL line passed some 'tests' that you have run.  | |
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| | | | Railbait
join:2001-10-10
Mount Sinai, NY
| I am not sure I understand this. It sounds like you are saying the first hop to the CO cannot be the cause of slowdown. Am I misreading this? The first hop from my router is suffering severe ping jump in the evening. Most times its 17ms. In the evening its 140ms or more. Tough to game at that ping.
I had the same issue twice ( for three months each time) while on cable. I thought it wasn't an issue with dsl. Obviously I was wrong.
Ping statistics for 10.32.37.1:
Packets: Sent = 132, Received = 132, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 126ms, Maximum = 185ms, Average = 156ms | |
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| | fiberguy
My views are my own.
Premium
join:2005-05-20 | AT&T wasn't "put back together" - rather, it's STILL SBC using the name they purchased. AT&T is in fact gone. AT&T didn't buy SBC, it WAS the other way around. | |
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| | | attsbcisgay
join:2003-03-18
Beverly Hills, CA
| Re: From Morning Broadband Byes: said by fiberguy :AT&T wasn't "put back together" - rather, it's STILL SBC using the name they purchased. AT&T is in fact gone. AT&T didn't buy SBC, it WAS the other way around. LOL Owned. Hijacked from within... Nice. Texas styles... I want to see 8/1 marketed for 37.99 pretty soon...6/.6 for 27.99
Fair price? 13th month 44.99, 54.95.. All is fair. Woopee
Expert 6mb and Expert 8mb | |
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| | | | fiberguy
My views are my own.
Premium
join:2005-05-20 | Re: From Morning Broadband Byes: Can you make some sense in your post please? Or reply to the appropriate one? Your message really made no sense at all.
Thanks. | |
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ArchAngel21x
MacFan Pro
Premium
join:2001-10-28
Lincoln, NE
·Internet Nebraska
| said by Primis1 :On one hand, we have cheaper, low tiers nobody on BBR wants. On the other hand, we have cheaper, low tiers teleco's can barely keep up with demand for. Fixed. Most casual Internet users are thrilled to get anything better than 56K, especially at a good price. The people like us who monitor ping times and tweak our connection are still in the minority.
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The year of death and destruction | |
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op
join:2005-07-16
Smyrna, DE | Humpty Dumpty Humpty Dumpty(At&t or Ma Bell) is being put back together again. | |
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fdfd
@dsl-w.verizon
| boooo i just signed up for verizons 3/768 and im getting less than 800down and around 300up....FINALLY got verizon to look into it and their coming out 2/7 ...im hoping its just a bad phone line here or something easy..
i remember when i 1st tried to sign up for verizon dsl for like a good week i tried during that week i called them and they said the reason i couldnt get it was because my local CO was at capacity for dsl...
which is surpising being that i live in the country | |
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| ITALIAN926
join:2003-08-16
Stratford, CT | Re: boooo Did they say youre close enough to the C.O to actually get 3000? You may be close enough to only get 800mb/sec | |
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KGH
@comcast.net
| Cable, then DSL then back to cable Well, here I am, back on cable after what was, quite frankly a ridiculous support situation. I originally had cable access but moved to MCI DSL when comcast kept calling trying to get me to move my analog TV service to all digital but oh by the way, it costs more. I just got annoyed at them, the cable support was fine but I finally had enough of the pestering and dumped both TV and high speed internet, moving to dish and MCI DSL.
Well, both services were excellent and I was as happy as a clam until MCI said they were dumping support of DSL. 'NO big deal' I thought, I'll move to verizon DSL. It was a really easy move with the service dropping for maybe half a day, also I was up to 3 meg for the same price.
Then came the mistake, I decided for billing purposes to move my voice to verizon as well. The first customer support person said the DSL would need to go down for a few days, the second said it would be fine, no downtime at all, I screwed up, I believed the second person.
The line went down and I called, apparently verizon had to change the signature of the line as it was moving from a dry line to normal. I waited.
Three days and into the weekend, no service, I kept calling and again and again I got the message that it would take time. After 7 days I called and the support person told me the voice had not yet showed as having moved to verizon, she would monitor. 8 days and I'd had enough, I called comcast and they said we'll have you up tomorrow at 2pm. At the same time I got an email from verizon saying they'd have me up in another 10 days!
2:30pm comcast guy turns up and apologizes for being late, by 3:30 I have the internet back up and it's really slow. I call tech support and she tells me the area is having a slight issue. Three hours of slowness and then tests jump to around 5 meg down. I call verizon and tell them to cancel their activation, I will never return to them for high speed internet.
This whole experience shows that verizon has no idea of the priority that should be set on internet access. To me it's more important than voice by far, also it seemed that no one cared a damn whether or not a customer was down, to them it was just a loop of wire hanging from the dslam.
Yes it's costing me more and we'll see how comcast service works out but if I need to jump back to dsl I'll jump to Earthlink.
One final point, these companies spend millions on advertising but it all comes down to the experience of using the service. If it's bad them customers move and stay moved until they get kicked around by a company when it gets apathetic towards its customer base. I never use the email of a service provider, preferring to keep email and other services out of reach of these companies. In that way you can move at the drop of a hat and they can't play the 'well you know you'll have to change your email'
card
Let's see how the next six months go.
Kevin | |
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Verizon Struggled to Meet Demand For $15 DSL