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story category Charter in Trouble?
Execs publicly optimistic, however
(old news - 12:30PM Friday Feb 17 2006)
tags: prices · competition · bandwidth · cable
Charter's not exactly known around these parts as a cutting edge company when it comes to broadband speed and service - particularly in markets where there are no other options (see reviews). That's apparently news to them, however. "We're up for the competition [of Fios]," says a Charter exec to The Madison Capital Times. Like Comcast though, lowering prices to do so is apparently a dirty word.

"It's an interesting proposition on whether you compete on price - I think at Charter we tend to look at it a little bit differently," says Senior VP Mary White, who argues consumers react more to advanced services than they do to low prices (apparently you don't get both?).

Meanwhile, back in reality, Charter has been one of the worst performing cable outfits in the industry, hampered by $19 billion in debt it collected in the early nineties after a series of acquisitions. Employees privately aren't optimistic about the company's future, investors are nervous, and customers haven't seen broadband upgrades in more than a year.

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Forums » Charter in Trouble?
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page: 1 · 2

Anonuser

join:2003-01-03
Milwaukee, WI

.

Charter is the absolute Worst cable co, or any broadband service I have ever worked with. Just a example, With our BUSINESS (motel), Picture quality is always royal crap. I call, complain, scedule a truck roll for following day. They do a confirmation call 1 hour before the truck rolls out, I check, Picture is crystal clear, So of cource they cancel the truck roll, 4 hours later, it's royal crap again.

This past summer, that has happened 13 times. Cable internet access, we are fairly close to co. pay for 3mbit service, when we're lucky we get 500kbps.
--
Do the Do!

a

@comcast.net

thumbs down from:
Jigsaw See Profile

Re: .

duh, paul allen, ever heard of him?

a

@comcast.net

thumbs down from:
Jigsaw See Profile

Re: .

u folk's need to look at the BIG picture & where the $ comes from...
AOLBITCH

join:2003-02-05
Georgetown, IN
Wow, maybe you should save some of that money and use it towards an education... Might try spell check next time. And yeah, as a former employee of Charter, they do suck.

freebird317
Premium
join:2004-02-23
Portland, OR

Re: .

Another former employee of Charter...yap they suck. I have satellite! Charters products are crap!
bamabrad

join:2006-01-27
Port Orange, FL

Trouble??

Sounds like some one stalling for time-Probably looking to bail pretty soon-Maybe a CEO looking to get his 'modest' severance???????

Iceblink
By your command
Premium
join:2002-03-21
San Diego, CA

Charter

Had Charter when I lived in Riverside,CA.It was a joke.Always going down and you had to pay through the nose for a measly 768k package.They should just get out of the business.
Fishie

join:2003-01-14
Riverside, CA


edit:
February 17th, @09:15PM

Re: Charter

It's still that way. Out here there is no real incentive to make ANY speed upgrades to Charter High Speed. SBC will go up to 3Mbps (like Charter), but SBC's 6Mbps tier isn't really worth the price. In Riverside, CA, were are pretty much stuck at 3mbps/512kbps.

Alpine
Premium
join:2000-01-11
Atlanta, GA

Grrr...

quote:
Senior VP Mary White, who argues consumers react more to advanced services than they do to low prices (apparently you don't get both).

This kind of thing drives me nuts about this site. I've always enjoyed reading the daily items (though many of the resulting comments are incredibly childish,) but the powers-that-be around here insert so much sarcasm and bias in their "reports" that it ceases to be a legit news service. It's gotten progressively worse through the years.

How 'bout just letting the reader determine his opinion, rather than obviously pushing an agenda? Grow up and keep opinion out of the headlines. Write a comment if you want to express an opinion.

Or just rename the site BroadbandBias.com.



Adam

garagerock
Premium
join:2002-06-14
Louisville, KY
·Insight Communicat..

Re: Grrr...

quote:
but the powers-that-be around here insert so much sarcasm and bias in their "reports" that it ceases to be a legit news service. It's gotten progressively worse through the years
Yes, yes...this site is so much different than say, any other "news" outlet for information. that bias you dismiss is prevalent throughout all reporting, so you might as well dismiss all reporting while you're at it.

Minister

join:2002-01-02
Fleeting

Re: Grrr...

The site has a secret & evil agenda to point out when executives say stupid things, to point out when deals aren't really deals, to unspin press releases. I'm outraged!
moonpuppy

join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL

Re: Grrr...

said by Minister See Profile :

The site has a secret & evil agenda to point out when executives say stupid things, to point out when deals aren't really deals, to unspin press releases. I'm outraged!
SHHHHHHHHH!!!!!!

You are not supposed to tell anybody. :D:D

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
Just don't try to point out when the site says stupid things...
--
Toolmaster of La Grange.

CoxCable4
banned from most servers for cheating

join:2002-10-02
PwnZone

edit:
February 17th, @01:17PM

edit: lol nevermind, better said above this post

one30eight

join:2002-09-10
Athens, GA

Re: Grrr...

Charter crap cable is the worst company I have ever dealt with. As soon as you get one bogus charge on your bill corrected they have already hit you with another. My bill changes every month. In order to fix it I always have to go to the local office, stand in line and wait for an hour for them to fix their screw up. I wish they would go out of business. People say the grass is not always greener on the other side, but I believe in the case of charter it has to be. Their "package deals" leave a lot to be desired also. Why not just have one constant price? My 12 month package ran out last month and my bill went up almost 60 dollars. I asked if I could go on to another package and she said I had to wait 3 months. I asked her what I could do in the meantime and she replied "Cancel all of your channels down to basic for 3 months". I for one hope charter communications dies the death it deserves...
jandir

join:2002-05-27
Oakton, VA

Listen to this article (specially to the last comment) on NPRs All things Considered from yesterday. Let us know what you think about the last comment.
»www.npr.org/templates/story/stor···=5220078

This is not bias or sarcasm. It is a editorial comment. The editors do realise that we are intelligent enough to disregard these comments to get the actual story. And of course we come here to read the news because there is also analysis with it which makes it enjoyable.

Favre04
Premium
join:2002-08-03
USA

said by Alpine See Profile :

How 'bout just letting the reader determine his opinion, rather than obviously pushing an agenda? Grow up and keep opinion out of the headlines. Write a comment if you want to express an opinion.

Or just rename the site BroadbandBias.com.



Adam
Well said
AJ023

join:2001-12-25
Forest Hills, NY

I didnt realize how good we had it

Over here we have Verizon DSL, RCN AND Time Warner Cable. Time Warner is spending bucks on upgrading the plant yet again as they are doing work in the area. RCN has great fiber infrastructure including FTTB here but they are falling behind fast including reducing broadband speeds for new customers and by implementing throttling of bandwidth as evidenced by bittorrent users.

I wish I had it as good as Long Island however which has Cablevision vs FIOS. But in time Im sure things will get better.
athenslb57

join:2004-10-18
Athens, AL

Re: I didnt realize how good we had it

Yes you do have it good. Charter is my only option and they never roll out anything new.
google2

join:2004-02-04
South Beloit, IL
clubs:

Re: I didnt realize how good we had it

said by athenslb57 See Profile :

Yes you do have it good. Charter is my only option and they never roll out anything new.
Same here. There's no alternative service here.
AJ023

join:2001-12-25
Forest Hills, NY


edit:
February 17th, @01:54PM

RCN isnt rolling out anything new for the most part. They are cutting back and trying to upsell customers. They even cut speeds for new customers and are now throttling upload bandwidth, dont know if its limited to bittorrent or is more widespread. They only rolled out a few sports channels or soemthing which kind of differentiated themselves from the incumbent cable co.

Time Warner on the other hand has consistently added VOD programming and will likely increase broadband speeds and they are now upgrading the system around here further since they are doing TONS of work in the area on the physical plant. As to what those upgrades are I do not know.

And Verizon DSL is sold out right now. For customers who did get it, you could have gotten up to 3MBPS or a very cheap 768k package for $14.95.
fiberguy
My views are my own.
Premium
join:2005-05-20
I sure am glad the internet exists for bittorrent users...
lemkepf

join:2003-06-12
Elkhorn, WI

Oh man... don't get me started! I have charter and some local util company chargin $60 for 128kbps dsl. If i moved 10 miles east i'd have SBC, and if i moved 20 more i'd have Time Warner... why do i live here? No fraking clue...

I hope charter dies and get's bought by Time Warner or Verizaon(FTTP please!!!).
taar

join:2000-11-21

edit:
February 17th, @01:52PM

Reminds me of Enron..........

In that case too, the execs were saying all is well right until shit hit the fan.

TheSaint123

@ca.charter

I don't think so...

There are a lot of good techs that work for Charter, but the vision, nor the cash is there to make next gen truly become a reality. Charter has been and will be for the forseeable future a second-rate cable company. The stock is worth less than the paper it is printed on. Where are they going to get teh money to deploy next gen solutions?

pb5k
more cowbell
Premium
join:2005-11-16
Tempe, AZ
·Verizon Online DSL

Charter...stick with the devil you know

There are only two real broadband options in my area, Verizon's DSL (3mbit/768 for $38+landline phone charge) or Charter's 2mbit/256k for about $48, includes basic cabletv.

I'm about a mile from Verizon's office so I doubt I would get their max advertised speed. I also avoid them since my friend signed up with them for the 3mbit offer and after two months of service throttled him to 768/128 for the same price, though they denied that he was getting less speed. I did frequent tests at this site and others and it's undeniable that he was being throttled.

I've had Charter's 2mbit/256 for about 2 years and I get about 90% of the advertised speed and it hasn't went down at all. Yeah, they may suck (rude and slow customer service) but they seem to be slightly less evil than Verizon and reliable enough for me not to switch.

Still, my brother lives just over the line in Comcast territory and he gets 5mit cable internet for about the same price as me, and I certainly wouldn't mind having that speed. Maybe they'll get bought out. Of course, the risk is that the buyer is even worse than Charter. Oh well.
bogey780

join:2004-03-19
Covington, LA

Re: Charter...stick with the devil you know

'I'm about a mile from Verizon's office so I doubt I would get their max advertised speed.'

One mile is well within the range for 3 meg service. In fact one mile alows up to 8 megs.
fiberguy
My views are my own.
Premium
join:2005-05-20

Comcast, on the other side of the line, offers 6 and 8 service, they have never offered 5mb.

Charter in Two Rivers is able to peak out at advertised speeds all the time. I guess the rule goes to show that it's a locale thing and no two people will necessarily be the same.

pb5k
more cowbell
Premium
join:2005-11-16
Tempe, AZ
·Verizon Online DSL

Re: Charter...stick with the devil you know

Is Comcast really 6mb? He's in Royal Oak and he seemed to max out at 5mbit in the tests I did here at BBR. Anyway, the point is he spends about the same and gets much much more than I do And Verizon is evil based on others' experience, I do understand my mileage could vary.

Just to clear things up, I wasn't complaining about my service level from Charter, indeed I've been pretty pleased with it aside from some early run-ins with customer service, and that's why I haven't explored other options yet. But if I could get an upgrade to 6-8 mbit, as you say, like the Comcast folks I'd jump all over it for sure. I don't think Charter offers that level of service here though.
Chuck_IV

join:2003-11-18
New Milford, CT

Broadband Ok, TV was terrible...

I can't really complain about my cable internet here in CT. My downtime is next to none(I can't remember the last time the internet was down for me, it's been many months) although I hate the fact that I can no longer talk with my LOCAL charter office, when I have an issue. I can only talk with some national line that hasn't a clue about my area.

TV, well that's another story. They were terrible, for the short time I had them(about 4 months) until I finally went to Directv. The picture quality was horrible and their rates weren't very good either. From the looks of it, they still are pretty bad. They STILL don't have all the local channels up in HD yet, which, in this day and age, is mind boggling. My guess is because they have always been penny pinchers when it came to shelling out the fees. They dropped FX for years because of that and I suspect that is why they still don't have the HD feeds of all the locals yet either.

They dug their own grave with me(and many others I assume), year back, now they are paying the price.
philburg2

join:2003-04-11
Seabrook, NH

Let them burn!

Yeah, Charter is pretty bad. Out here in Whitewater they're pretty much the only option, so they get away with piss poor quality. Lower channels of cable are usually fuzzy and the internet is hit or miss a lot of the time. Not impressed and won't use them once I get out of here.

ronpin
Imagine Reality

join:2002-12-06
Nirvana

Bankruptcy Strategy?

Bankruptcy may be the only way they can restructure their debts and position themselves for a buyout.
--
"Now is the time for all good men to come to the aid of their country" - and stop the NeoCons
lemkepf

join:2003-06-12
Elkhorn, WI

Re: Let them burn!

Here here! In elkhorn, wi there even worse. Doesn't Whitewater have SBC??? i'd get DSL and skip the whole charter hsi thing. (that's what i did when i was in college).

Favre04
Premium
join:2002-08-03
USA

What am I missing

Quoting DSLR article:

-----------------------------------------------------------
"Charter's not exactly known around these parts as a cutting edge company when it comes to broadband speed and service - particularly in markets like Wisconsin "
-----------------------------------------------------------
?

»www.ct-magazine.com/archives/ct/···fthe.htm

and

»www.literaturelibrary.com/Main/A···ard_id=6

Madison, Wisconsin was just named 2005 system of the year among all providers nation wide. Simple Google search.

americanada
VIP
join:2001-12-19
Covina, CA

Re: What am I missing

System of the Year != happy customers.

Favre04
Premium
join:2002-08-03
USA

Re: What am I missing

lol

DSLR revived story headline:
-----------------------------------------------------------
"Charter's not exactly known around these parts as a cutting edge company when it comes to broadband speed and service - particularly in markets where there are no other options "
-----------------------------------------------------------

kudos to author.
markopoleo

join:2003-04-02
Bonne Terre, MO
·Charter Pipeline

Love charter HSI!

I just use there internet. Its great, I can't remember last downtime i had, i get better than advertised speeds. I would not mind a upgrade, but I could care less really atm, its hard to find a website as it is that pulls faster than 3meg. lol

That being said some complaints i would like changed:
1. Price is high, im paying $55 for 3meg/256.
2. They charge $10 more a month for NOT having TV with them..no excuse for that stupid fee.

Fix #2 im %100 happy, now im only %99 :P
bogey780

join:2004-03-19
Covington, LA

Louisiana

Their St. Tammany-Washington Parish operations were almost completely smashed after Katrina.
hornetsfan31

join:2005-05-26
Slidell, LA

Re: Louisiana

and the call centers still dont know that

OceanaJones

join:2004-10-18
Suffolk, VA

Charter needs to fold...

Although I could care less. If Charter Cable was the only choice I had for Cable service, I would just use a regular antenna. I gave this company two chances to provide me with decent services. After the second time, I just promised myself to never, ever use their services again. Thats a promise.

raw
War Eagle
Premium
join:2001-01-17
Pasadena, MD
clubs:

Charter is evil

I have one major gripe about Charter (aside from the obvious facts that picture and audio qualities are crap, not to mention cable modem uptimes). It's quite simple, really. We pay $20 more for the same basic (i.e. broadcast + ESPN, ESPN2, History, Food, etc.) lineup here in Auburn than they do in Montgomery (45 miles down I-85 from here). The difference: Charter's agreement with Montgomery (county?) is non-exclusive, and Knology is beating the piss out of Charter in that market, whereas their agreement with either Lee County or the city of Auburn (not sure which) is exclusive. If there were a viable alternative (I live in an apartment, so satellite is out, and we're too far away from both Columbus and Montgomery to get a decent OTA signal), I would use it.
--
[BBR]raw
America's Army
BBR Enemy Territory clan founder
jmcgeejr

join:2000-05-15
Kirkland, WA
·Verizon FIOS
·Verizon Online DSL
·Qwest.net

Re: Charter is evil

said by raw See Profile :

I have one major gripe about Charter (aside from the obvious facts that picture and audio qualities are crap, not to mention cable modem uptimes). It's quite simple, really. We pay $20 more for the same basic (i.e. broadcast + ESPN, ESPN2, History, Food, etc.) lineup here in Auburn than they do in Montgomery (45 miles down I-85 from here). The difference: Charter's agreement with Montgomery (county?) is non-exclusive, and Knology is beating the piss out of Charter in that market, whereas their agreement with either Lee County or the city of Auburn (not sure which) is exclusive. If there were a viable alternative (I live in an apartment, so satellite is out, and we're too far away from both Columbus and Montgomery to get a decent OTA signal), I would use it.
You most certainly can put up a dish..do you have a porch or anything that is facing south? if so you can put a dish up on a pole and use it or have it mounted to your railing iwthout being permanent. Your landlord cant stop you from putting one up....

raw
War Eagle
Premium
join:2001-01-17
Pasadena, MD
clubs:


edit:
February 17th, @04:28PM

Re: Charter is evil

I have two windows that are facing south, but I'd have to chop down about 6 thick trees to get a clear shot at the sky, though. Sadly, that's not an option.
--
[BBR]raw
America's Army
BBR Enemy Territory clan founder


edit: typo

YOUR_UGLY_VT
Windows Is Crap

join:2001-09-27
Hoover, AL

Cable Internet

I have their Cable Internet, How is this going to affect me. I cant get DSL so are they going to disconnect me?
--
SunRocket, The Best VOIP Provider.

91439306
15,000 Watts of Bass Power

join:2002-10-16
New Milford, CT

Re: Cable Internet

I am a former Charter customer. I have SBC DSL now, and it's always on, unlike Charter, which would go down on Wednesday nights until 6am the next morning. And the last two outages were back to back 5-day outages. That was the last straw, which pushed me to try DSL. I'm glad I did. I enjoy the speed, reliability and ability to run SERVERS, something Charter forbade. And I'm payin less than half of what Charter charged before the rate increase.
--
Take care,

Mark & Mary Ann Weiss

My Kurzweil Music at: »www.dv-clips.com/theater.htm
www.basspig.com Bass Pig's Lair
www.mwcomms.com
www.adventuresinanimemusic.com
Stereo Feed!

Mr KY



In reply to Charter being not so great.....

Had Charter in the area I lived in, Tv & Cable. The internet service... was honestly just horrible, always going out. And then I would try and call the company. And I would get a message saying, something along the lines of "Were really busy answering questions, please hold".

Something along those lines. It has been awhile since I have had charter in my area. So I switched over to my only other option as far as I know. Which is Alltel. They are very reliable. But.. paying for the highest services in my area 39.95 (Yr contract).. 3mb down. I only get about 1.5 half of what I pay for.. which sucks. But I am very happy with there stability. Though recently it seems I have been loosing internet connection frequently. Which really doesnt bother me considering what I remember of charters service in my area.
Big Dawg 23

join:2002-03-27
Northfield, MN
·Charter Pipeline

Re: In reply to Charter being not so great.....

I have Charter and they are great. I love Moxi. The Picture on Locals is bad, with Moxi I can watch the HD changes on my Analog tv just fine. Picture quality and sound is better then Satellite on all the Digital channels. I have friends with as they call it Comcrap and others with TWC. I have seen the pictures and they are far worse than Charter, I get what they advertise on HSI with the 3MB/256. I have ATT CV and have had one issue on upload in 9 months. With all that said people say Minnesota and Wisconsin has the best networks in the Charter Company.

cork1958
Cork

join:2000-02-26
Fruitport, MI
·Charter Pipeline

Charter is great!!

Sorry to hear all the bad stories here, but Charter has been simply excellent, if behind the times a little, in my area.
--
Spread Free Opera. Fastest browser on Earth or in Cyberspace!!
BoMarty

join:2001-02-01
Ballwin, MO

Really can't complain about Charter Internet Service :)

Here is St Louis I have the 5meg/512k speed package. I get over the advertised speed package, usually 5.2 megs for download, and 520-530k in the upload. The modem caps are 5.4megs/540k. Charter fixed the one problem we had in the neighborhood awhile back. (took 2-3 days) Other than that, I have never been out of service for any length of time over 1-2 hours. The out of service rarely happens over the past few years. Charter really is my only option. Had dsl for home office and the speeds were very low due to the distance. (me too far away)

I don't think in my internet service experiences that any other cable company would match up to Charter with my given speeds and service.

NO complaints, happy just the way it is

Please don't change a thing! Well, maybe, hehe
rid0617

join:2003-07-20
Greer, SC
·AT&T Southeast
·AT&T DSL Service

Upstate of SC hopeless

Charter in this area is sad at best. The broadcast portion often has snow and is down. Extremely over priced. I canceled that and kept the internet. It was worse than the broadcast. Constant price increases. You couldn't talk to 2 people at the Simpsonville call center and be told the same thing twice.

Because I'm in the sticks all I can get is 1.5 from BS. BUT, I am happier with BS constant reliability at 1.5 than I ever was Charter 3.0 on when you don't need it. Upstate South Carolina has had a high ping problem on and off for 6 months.

Only hope for this company is they sell to someone who has some cash to invest in this system. It has not be maintained much less upgraded. It amazes me that some companies are up to 10 download, one even has 30 and Charter is still bragging about their 5.
Forums » Charter in Trouble?page: 1 · 2


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