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story category Cable Providers: 52% of VoIP Market
And Comcast's just getting started
(old news - 09:14AM Tuesday Feb 28 2006)
tags: competition · business · stats · VoIP
Time Warner is closing the gap between itself (1.1 million customers) and VoIP industry leader Vonage (1.2 million customers), reports VoIP Magazine. Cablevision has the third most VoIP customers with 731,000 customers, and Comcast is fourth with 202,000 customers. Expect Comcast's numbers to explode this year, due to a massive marketing campaign and significant deployment. Cable providers now account for 52% of the VoIP market.

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Forums » Cable Providers: 52% of VoIP Market
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CO_Chris
Premium
join:2001-08-28
Broomfield, CO

TWC will be # 1

I give it a few months and TWC will have more then vonage. I used it and it works better for sure
jchambers106

join:2004-12-10
Kansas City, MO

Re: TWC will be # 1

I use it every day and its as reliable as pots for less money

anon1001

@63.239.x.x

Re: TWC will be # 1

How do you get that it's cheaper?

Vonage is $14.99 and $24.99 all inclusive.

TWC digital phone is $39.99 and has many less features. Tack on another $2.99 for voicemail.

Everyone's experience will be different for VOIP providers but I've had two problems with Vonage in almost three years. One was the voicemail indicator light not going off properly (my router) and the other was voicemail from email not getting delivered for about 3 days (vonage problem). TWC has offered me a great service in RR which leads me to no problems with Vonage as my VOIP so I commend both companies. To say that TWC digital phone is cheaper is just ridiculous.

Matt
Running Free
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
·Corporate Colocation

Re: TWC will be # 1

said by anon1001 :

How do you get that it's cheaper?

Vonage is $14.99 and $24.99 all inclusive.

TWC digital phone is $39.99 and has many less features. Tack on another $2.99 for voicemail.

Everyone's experience will be different for VOIP providers but I've had two problems with Vonage in almost three years. One was the voicemail indicator light not going off properly (my router) and the other was voicemail from email not getting delivered for about 3 days (vonage problem). TWC has offered me a great service in RR which leads me to no problems with Vonage as my VOIP so I commend both companies. To say that TWC digital phone is cheaper is just ridiculous.
Neither person said it was cheaper than Vonage. They said it was cheaper than POTS.

I personally had nothing but trouble with Vonage over RR. Dropped calls, I can hear people but they couldn't hear me. I even had my ATA disconnected for 2 months and Vonage never once called or sent an email saying, "Hey, did you know your ATA hasn't communicated with us in 2 months?", they happily kept billing me of course.

Of course, I had a few problems with TW's own digital phone service too.

I'm with Nuvio now and the quality is much better than Vonage.

kamm

join:2001-02-14
Brooklyn, NY
·Packet8

Re: TWC will be # 1

said by Matt See Profile :

said by anon1001 :

How do you get that it's cheaper?

Vonage is $14.99 and $24.99 all inclusive.

TWC digital phone is $39.99 and has many less features. Tack on another $2.99 for voicemail.

Everyone's experience will be different for VOIP providers but I've had two problems with Vonage in almost three years. One was the voicemail indicator light not going off properly (my router) and the other was voicemail from email not getting delivered for about 3 days (vonage problem). TWC has offered me a great service in RR which leads me to no problems with Vonage as my VOIP so I commend both companies. To say that TWC digital phone is cheaper is just ridiculous.
Neither person said it was cheaper than Vonage. They said it was cheaper than POTS.

I personally had nothing but trouble with Vonage over RR. Dropped calls, I can hear people but they couldn't hear me. I even had my ATA disconnected for 2 months and Vonage never once called or sent an email saying, "Hey, did you know your ATA hasn't communicated with us in 2 months?", they happily kept billing me of course.

Of course, I had a few problems with TW's own digital phone service too.

I'm with Nuvio now and the quality is much better than Vonage.
I have zero problem with my $20 Packet 8 service (apart from their retarded billing department).
briankelly9
Premium
join:2002-09-11


edit:
February 28th, @07:20PM

said by anon1001 :

How do you get that it's cheaper?

Vonage is $14.99 and $24.99 all inclusive.

TWC digital phone is $39.99 and has many less features. Tack on another $2.99 for voicemail.

Everyone's experience will be different for VOIP providers but I've had two problems with Vonage in almost three years. One was the voicemail indicator light not going off properly (my router) and the other was voicemail from email not getting delivered for about 3 days (vonage problem). TWC has offered me a great service in RR which leads me to no problems with Vonage as my VOIP so I commend both companies. To say that TWC digital phone is cheaper is just ridiculous.
i have vonage and love it. however when comparing prices you need to include some kinda highspeed internet dsl or cable into the vonage price. i had cable modem anyway so its no extra for me . But grandma who has no highspeed, vonage is gonna be like 60 bucks total compared to cable cos voip 39.99 is all you need to pay. also with vonage you better be able to handle your own issues, there is no one to come out fix your problems. for someone like me id rather have it that way. but again grandma who dont know what the internet is, its a problem.
fiberguy
My views are my own.
Premium
join:2005-05-20

Either way, I look at it as a 'cheaper gample' ...

For $24.99, a man's home in Chaska MN burned down because his Vonage service wasn't able to get him emergency service quickly.

For $24.99, we're heard about ambulances not showing up on time or in the correct location and people have died.

Yes, 3rd party VoIP service might be cheaper than their counter parts of the cable companies or even cheaper than POTS, but in the long run, ask those people I mentioned above if the "vonage service was a cheaper alternative to pots"...

And as for TWC being #1? I doubt it. How can you claim that? are you talking about in the areas they service and against others who provide those areas? Comcast offers a better voip service than TWC for less money than TWC - but they don't compete. In some areas, Verizon offers their unlimited service for less than both TWC and Comcast.

Basically, it's a blanket statement that the OP made - am curious why he says that.

CO_Chris
Premium
join:2001-08-28
Broomfield, CO
·Comcast
·Comcast Digital Vo..

Re: TWC will be # 1

Click for full size
Same price as TWC
Click for full size
Hmm add tax and how much is this now?
And as for TWC being #1? I doubt it. How can you claim that? are you talking about in the areas they service and against others who provide those areas? Comcast offers a better voip service than TWC for less money than TWC - but they don't compete. In some areas, Verizon offers their unlimited service for less than both TWC and Comcast.

I think someone is Wrong? Also it works the same as TWC so how can you say That? come really..

So i can say TWC will be #1 in Voip in a few months and yes Comcast will be # 2 in a year. So people will be like Vonage who was that did they offer DLS or something.

ropeguru
Premium
join:2001-01-25
Hollywood, FL
clubs:

said by CO_Chris See Profile :

I give it a few months and TWC will have more then vonage. I used it and it works better for sure
Well, when you own the network and control the packet flow, of course it is going to work better.
--
FWD#: 223611
hyperon
Premium
join:2006-02-04
Bastrop, TX
True, I pay half of what I used to pay with SBC not including the free US and CA long distance!

comcrash2006

@comcast.net

No surprise since some Cable providers block 3rd party Voip

...services.

gheezer
Compooters R Us
Premium
join:2002-12-20
Henrietta, NY

Re: No surprise since some Cable providers block 3rd party Voip

I love a good conspiracy theory.

TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
said by comcrash2006 :

...services.
No one is blocking 3rd party VOIP.

MemphisPCGuy
Senior Systems Engineer
Premium
join:2004-05-09
Memphis, TN
·Comcast

TWC + E911 + Battery Backup for the Win!

TWC's Digital Phone service really is nice. With e911 and battery backup attached to the MTA. What's not to love?
--
»www.specmiata.com
»www.roofseek.com
nasadude

join:2001-10-05
Rockville, MD

Re: TWC + E911 + Battery Backup for the Win!

said by MemphisPCGuy See Profile :

... What's not to love?
how about the price?

Jason Levine
Premium
join:2001-07-13
Albany, NY

Re: TWC + E911 + Battery Backup for the Win!

Price was right for me. Then again, I was switching from Verizon. I went from a $92 Analog Cable + RoadRunner bill and a $61 Verizon bill ($21 of which were various "fees"), to about $150 for Digital Cable, a DVR, an extra receiver box, and digital phone. (So I'm basically paying the same I was before, but I'm getting Digital Cable and the DVR "for free.")
--
-Jason Levine
My Gallery | Jason's Toolbox | PCQandA.com | URateit.com

Coalminer999

@riddellsales.com

Re: TWC + E911 + Battery Backup for the Win!

I have used Directv for a long time (about 70 a month), along with Road Runner (45 a month), and Packet8 (23 a month) , for a total cost of 138, I got a flyer in the mail from Time Warner the other day, to get dish users to switch, for 99.95 a month, you get digital cable, with a DVR, a second box, one premium channel, Road Runner and digital phone. And the price is guaranteed for 18 months. I could not pass that one up!!!!!
fiberguy
My views are my own.
Premium
join:2005-05-20

said by nasadude See Profile :

said by MemphisPCGuy See Profile :

... What's not to love?
how about the price?
How about looking back just a few shorts moon passes. How much have people been paying for their service?

$39.99 a month (bundled price) is meant for people that fit into that model in the first place. It's designed for people that want and do make a good amount of long distance per month. Otherwise, TWC is NOT your best friend.

What is at issue here is "VALUE" - and $39.99 for those that fir the model of this product, it's a good value.

Again, too, I ask, how much did we pay for this level of service just a few short years ago? It actually used to (on average) cost more per month JUST TO HAVE long distance on your bill (the plan) than it did for the dial tone. That included no calls. That was just the monthly fees and taxes for the priveledges to pay 5 cents per minute. Then, how much do they charge for caller id in most areas? $7? Why? Becuase they know it's popular. Don't get me started... but the price of $39.99 which is a use it and forget it is not bad. The value for what they charge, for those that fit the plan, is certainly a very good price.

I don't tend to look at the lowest price as setting the curve for phone price and I am certainly not going to put my life in the hands of Vonage, packet 8, sunrocket, or any of the internet toys out there. I will pay for something that works and where the players behind the service put effort into it. TWC, Comcast, and the rest of the cable players actually monitor their systems. That's less that what can be said, even, about the products the phone company provides either.

So, what about the price again?

Steve Mehs
Go Sabres

join:2005-07-16

quote:
how about the price?
Well for the extra money I get the peace of mind that if needed, there is a 100% chance 911 is there and accurate. I don't care how cheap Vonage is, if they can't say with certainty that if I dial 911 it will get routed properly they can go screw themselves. I'm sorry but I will not put myself and my family in a situation where emergency services and emergency service response time are jeopardized because I can save a few lousy bucks a month. Not worth it.

Besides the differences between TW Digital Phone and Vonage arn't so great. Here Vongage is $27 and change with tax, Time Warner Digital Phone is $39.95 and there is no tax. I'd get a $5 price break on my RR Premium that's $7 and change difference, with the guarantee of proper 911 routing.

$7 savings every month, or potentially a life, it's a choice with only one answer in my book. The fallacies of Vonages 911 issues are reported here and elsewhere where lives were lost, and I can't justify any reason to consider Vonage because of it.

I don't know why they don't have a national policy but here in Rochester, TW does not charge extra for voice mail, all services are included for the $40

quote:
And as for TWC being #1? I doubt it. How can you claim that? are you talking about in the areas they service and against others who provide those areas? Comcast offers a better voip service than TWC for less money than TWC - but they don't compete. In some areas, Verizon offers their unlimited service for less than both TWC and Comcast.
In terms of subscriber numbers and market share. Comcast is the number #1 cable company, TW is #2, in terms of nationwide subscriber numbers. If in 3 months TW has 1.4 Million Digital Phone subs and Vonage has 1.3 million, then TW is number 1.

Rothan Tik
Destroyer of worlds
Premium
join:2000-11-07
Danvers, MA
·Verizon FIOS
·Verizon Online DSL

FTTH

Well (if) the fiber market ever gets enough penetration, those companies should be able to compete in the same ways with VoIP and other services down that line.

Who knows though, by the time that happens, other companies like TWC might have the strangle-hold on those markets.

NPGMBR

join:2001-03-28
Arlington, VA
·Verizon FIOS

Still Not Sold On VOIP

I doubt I'll ever get VOIP. During a recent power outage it was clear that having television and internet services from the same company was just not a good idea. And although, I am strictly cell phone now, I don't see any reason to get VOIP.

If for some reason I do it won't be from the same company I get my internet service from. I just don't want to have to rely on one company to get information during an emergency.

TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast

VOIP will eventually be dominated by telcos and cable

Given their marketing power, financial depth, and ability to guarantee better quality, the cable companies and eventually the telcos will dominate the market. The only niche I see for the 3rd party VOIP providers will be for those who spend a ton of minutes calling overseas from computer to computer with no connections to POTS systems on either end. Cable and telcos won't be interested in that market.
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--
Join Red Room Forum
BLOG tkjunkmail.blogspot.com
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jdracer47

join:2005-10-16
Auburn, PA

Re: VOIP will eventually be dominated by telcos and cable

I think everyone needs to remember that Vonage hasn't operated in the black yet, they have lost money every year. The low low prices can't stay low forever if the investors start punishing them.
DonLibes
Premium,ExMod 2001
join:2003-01-19

said by TK Junk Mail See Profile :

Given their marketing power, financial depth, and ability to guarantee better quality, the cable companies and eventually the telcos will dominate the market.
Guarantee better quality? Since when do the cable companies guarantee better quality (or anything for that matter)?

voipdreams



Wake up from the dream already

Verizon needs to wake up from the dream and embrace VOIP sooner rather than later, otherwise that red light they think is fiber could be the Telcom's BIGGEST bankrupcy to date, making MCI's bankrupcy look like a piggy bank that got smashed over a slotted sewer drain.

Remind them again, how many cableco VOIP adds happened in Q4, 2005?
clubfoot

join:2006-02-11
New York, NY

I'll stick with Vonage

I've had it for 2 years with Verizon 3mb down-768up DSL and haven't had a single problem. Cable? eww... Glad I'm surrounded by it in williamsburg brooklyn but yet can't get it. forget cable get direct-tv.:p
jammmin

join:2000-12-14
Upper Marlboro, MD

Verizon big loser

I would hope this news will force Verizon to ramp up its FIOS deployment.

I don't think they have a choice right now. Verizon is gonna be a big loser when VOIP becomes more mainstream.

NPGMBR

join:2001-03-28
Arlington, VA
·Verizon FIOS


edit:
February 28th, @01:50PM

Re: Verizon big loser

That all sounds great but I doubt this will speed up FIOS deployment for two reasons:

1 - FIOS is already being deployed fairly quickly at a great expense to Verizon(VZ) and more importantly to their investors. The investors are not yet convinced that FIOS is the answer so VZ dumping more money into the project just to go faster won't please already nervous investors.

2 - You forget that the bells are still king of telephony. There are still many U.S. homes that dont have DSL let alone computers. So, unless that 52% equals to tens of millions VZ and it's cousins have not too much to worry about. Yet!

Personally, I think its more of a worry for cable to get people hooked on their product before VZ can convert all those people with copper to Fiber.
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Verizon big loser

1- I hate to tell you this, FiOS is not being deployed to please the investors today, they are, however, looking into the future. VZ knows it's not an instant money return. I think the FiOS mess is much 'more' than most people here can comprehend and I really don't think anyone here at BBR knows what's really going on with FiOS.

2- Bells are not the king of telephony. They may be the king of telephone, but not telephony. I think, at the moment, Comcast is.

Have you also not been reading the much about the great U.S. bb slowdown? There are homes out there with out DSL. It's beelived that until the next generation matures and moves out to need their own service that the slowdown will continue on deployment. There isn't much more room for growth in the over all deployment of services. Maybe a churb between the technologies, but not much in growth. DSL can still push out and grab more customers as they don't serve their entire foot print to this day, but then most they would grab is cable's customers, and probably a few new ones on price that will give up dialup.

There is one thing that tells me that VZ isn't going to come in, swoop up cable customers, and end that technology. VZ has a reputation that many people in their area (alot of east coast subs) aren't going to embrase the company. VZ has a large history of abusing their subs with high prices, lousy service, and well, just horrible treatment. I for one will choose the alternative provider over price and have done so in the past. Many of the older generation will do the same. The younger croud will go with the technology, the older group will remembe rthe abuse and go to the alternative choice. Again, another reason why I don't think fiber alone will be the hero for VZ.

NPGMBR

join:2001-03-28
Arlington, VA
·Verizon FIOS

Re: Verizon big loser

1 – I don’t hate to tell you at all that you read something totally different from what I posted. AT NO POINT did I say FIOS was being deployed to please investors.

2 – Yes I agree that VZ is taking the high road and attacking its competitors with a product that will make them relevant in the future, unlike their cousins AT&T, Bell South and Quest.

3 – The posters here on BBR know just as much about FIOS as whats posted to the site. I think they are a little smarter than you imply.

4 – Did you even bother to check the definition of telephony before trying school me on what it really means? Telephony: the science, technology, or system of communication by telephone.
By that definition, my original claim stands. Comcast is king of Cable Television (at least I think their the biggest), not telephony.

5 – Yes I’ve been reading a lot about whats going on in the industry but at the moment there is no great slowdown in broadband. What the hell are you reading? At every turn there are articles about how Comcast, VZ, AT&T, TW, Quest, AOL, Yahoo, Google, Microsoft, VZW, Sprint, Cingular, Nextel, DirectTV, Dish Network and etc. are all putting some kind of plan in action to move away from old technologies to newer technologies that bring consumers more content over bigger pipes.

If anything you need to go back and do some reading of your own, because it is abundantly clear that you are out of the loop.

In my area, (Northern Virginia) Verizon has served us well. My VZ DSL package has been fantastic and FIOS is already deployed to my neighborhood. Because your experience with Verizon has not been great (if you’ve had any experience with Verizon being that your in ......... Is Minneapolis Quest’s territory) does not mean its lousy throughout the rest of the country.
fiberguy
My views are my own.
Premium
join:2005-05-20

Re: Verizon big loser

You make lots of assumptions. Glad you have the time to dispute each thing I say. Out of the loop? Hardly... I work in the industry dude.

Second, what makes you assume that I have no experience with Verizon? Small minds look at things current. I am odl enough to have had the possibility to live in other areas of the country.

*Telephone* in general, has ebused the nation long enough. It's there, established, and regulated enough to be well known.

Just because you use the term Telephony doens't make you sound smarter - just makes you look like you are trying to be an educated know it all. Telephone - pots, telephony, generally used by alternative carriers to pots, or are you out of the loop?

NPGMBR

join:2001-03-28
Arlington, VA
·Verizon FIOS

Re: Verizon big loser

Yep, I made assumptions just as you did.

Go back and read my post AGAIN. And be certain what you read is what I said. You seem to have a habit of seeing what you want to see vice what was actually written.

Regardless of what the proper term is, you tried to berate me for using telephony when it was clear that you didn't know the meaning yourself. Sounds kinda shady for someone that "work in the industry dude".

My use of telephony never made me look or feel any better than anyone else. Well ............ not until you tried to challenge me on it. Then it became personal!

I too have been around long enough to live in various parts of the country including, San Diego, New Orleans, Jacksonville NC, and now Metro, DC. But that didn’t make me feel as if I need to run out and convince the world that VZ is not to be trusted.
Jonbo298

join:2004-01-12
Council Bluffs, IA

New Base vs Established Base

Vonage has the hard way in this all. They had to convince people to sign up in other ways because they dont have any other services (at least widely known) that people have already.

Whereas Telco's and Cable companies already have an established base of people to convice to switch phone service.

For a "new" company like Vonage, having 1.2 million customers is a very good feat. 1.1 mil for a Cable company is "feh?"

theother48percent

And the other 48%

And the other 48% actually want a good deal, IE Less than $30 for voip. And they only have to sacrifice a symmetric 128kb (max) of their bandwidth.
Forums » Cable Providers: 52% of VoIP Market


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