 
techie_East
@bellatlantic.net
|  zyan reseller
ISP Tech Support Person | |
|
 |
ISP techie
@netreach.net | Re: zyan reseller | |
|
bandwidthlost
join:2000-11-21
Los Angeles, CA
| The Bad News keeps coming....
Good, hardworking people are losing their jobs. It is not gonna be a very Merry Christmas. The MBA's will say that attrition was inevitable in the DSL business, and the strong will survive, the weak companies must die. This is little comfort to the married worker with two kids to feed and a mortgage due on the first. I hope that everyone sees the human side of the DSL business, and the suffering that must be endured by laid-off workers and their families. Sure we can all say, "hey just go out and get another job", but during December and January job prospects are slim. I do hope that all who are out of work, find gainful employment soon. I believe that the FCC and the FTC needs to investigate some of these DSL failures. A bit more regulation may be in order. We don't need thousands of people out of work, and thousands of consumers with inactive DSL. | |
|
| Anon
| Re: The Bad News keeps coming.... You must be joking. I hope Zyan employee's have a horrible christmas. I have never, ever talked to a intelligent one yet. I suppose they may have stayed in business if they knew what dsl was.
Just for reference for all you former Zyan people: DSL
is a digital subscriber line.
[text was edited by author 2000-11-28 16:15:11] | |
|
| | cshaffer
join:2000-06-05
Addison, TX
| Re: The Bad News keeps coming.... Now that is not a very nice thing to say. You should blame the company not the employees. The company hired the people you say are not intelligent, and because of that, it is not the employees fault that they were not properly trained or informed. Based on your grammar skills you don't seem to be to hot yourself. | |
|
| | | Anon
| Re: The Bad News keeps coming.... I would not expect to have perfect grammar, as I
am a system administrator, not a english major. Very ignorant assumption if you ask me. The employee's were very unwilling to help or troubleshoot, and some had severe attitude problems. I can say that 2 of the techs, Arthur
and Isaac, were friendly, but other than that everyone at Zyan I spoke to loved to make up stories and procrastinate. I am simply implying that in the dsl world, they will not be missed.
[text was edited by author 2000-11-28 16:16:31] | |
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| | | |
mind
@zyan.com
|  Re: The Bad News keeps coming....
Get out of my face you Po' dunk paper MCSE. My guess is that you are pissed off because the manager at your pet store made you wait 2 hours on the phone to speak to tech support only to find that you could not intimate the type of problem you were having - 'uh, I caint git my eee-mail-thing-a-ma-jibogger'. You $uck.
Oh, and by the way, the great thing about living in the city is that there are plenty of jobs out there to be had. Unlike your three pet shop town.
I will have a very merry Christmas, Thank you! | |
|
| | | | |
reseller
@advdata.net
| Re: The Bad News keeps coming.... Actually the person who posted the remark above about all the techs sucking is true. They know as much about networking as my grandma. The individual above works for a Zyan reseller just like I do. I am also a systems administrator. The excuses that the Zyan techs gave were non-tecnical excuses. I have been on the phone countless times... not just a few times AS HAS EVERYONE ELSE WHO IS A ZYAN RESELLER. You know its true. Your blatant disregard and denial of this problem is probably one of the HUNDREDS OF REASONS WHY ZYAN SUCKS AND HAS FAILED. I dont wish anyone harm or suffering though and i think the statements of the above individual were uncalled for. Im not just an mcse either. I am cisco certified and built the ISP that I work for so I do know what I am talking about. The individual above is also a well certified network engineer not just an mcse... they are usually stupid... usually. | |
|
| | | | | |
reseller
@advdata.net
| Re: The Bad News keeps coming.... I was just contacted by the ISP I work for regarding my earlier comments (2000-11-28-13:51:00 EDT). I was informed that I do not
have permission to represent my ISP in any way. Any comment made was from personal experience and I was wrong in sharing them. I
am sure that any person working in the DSL industry has frustrations. I do however want it noted that my comments were in
defense of a personal friend whose posting although may have been harsh were rebutted by Zyan employees in a less than
professional manner as well. It would probably do us all well to concentrate on repairing what problems exist with DSL and not
just engage is a pissing match on this message board. | |
|
| | | | | | | | Anon | Re: The Bad News keeps coming.... | |
|
| | | | | Anon
| Unfortunately, even though you
have multiple ignorant assumptions,
which I would expect from a Zyan
employee, I will end this with this: I still
have a job. We are still in business.
Just to clear one more thing up, I work primarily on Slackware, not
anything Microsoft related.
[text was edited by author 2000-11-28 16:17:42] | |
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| | | | | |
Mind
@zyan.com
| Re: The Bad News keeps coming.... Mind warped, you work for a reseller, a reseller that is a down stream partner of Zyan. Sh!t flows downstream! If you haven't figured it out yet that you are next. I wouldn't be talking so much trash my friend. Karma is a powerful thing!
Oh, and by the way, I just checked, Livonia, Michigan has 2 pet shops and 1 ISP... working out of a pet shop! | |
|
| | | | | Anon | mindwarp
If you were half the system administrator you say you are, then you would know that Isaac is the stupidest tech you could ever speak with. He can't even tell the difference between a crossover and a straight cable or their application in computer connectivity, much less about DSL connectivity to your network. I just thought you should know that before you open your mouth. In the future make sure that you actually know what you are talking about. | |
|
| | 
chris
focus
Premium
join:2000-08-13
Middletown, CT
| Normally I would whole heartedly agree with you. I mean, I am the first one to jump on the 'you shouldn't be in the business if you are an idiot' band wagon but hey, it is close to Christmas.
What I do hope is that these people find some gainful employment in whatever fields they excel at, even if it isn't DSL. | |
|
| | | Brian D9
join:2000-02-26
Camp Hill, PA | Re: The Bad News keeps coming.... Perhaps in the wonderful world of fast food. | |
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| |
Zyanite
@zyan.c
| Hey Mindwarp.
I just want to offer you a counterpoint. It's true that not all of Zyan's employees were intellectually superior to the general population. However, for the most part, they were all hard-working, dedicated people who, like those in any other startup, put in 60-80 hour weeks, and forsook friends and family to make Zyan work.
I know you don't mean it when you hope that Zyan's employees have a horrible Christmas. None of them would wish it upon you.
For the record, I hope you take this opportunity to note that you have just talked to an intelligent Zyan employee. Perhaps not all of us have your "mental strength" but perhaps what they lack in mind, they make up for in heart and spirit.
Bandwidthlost has the right tack: regardless of whether you're still with Zyan as an employee or a reseller, or if you're an ex-employee or former reseller, having to lose your job during the holidays stinks. My sympathies to all my friends and former coworkers. I wish you all well. | |
|
| | | Anon
| Re: The Bad News keeps coming.... I totally understand where you are comming from,
and you sound very reasonable and intelligent. Unfortunately, you are not one of the people
who on a daily basis I had to talk to on the
phone. So I will make a retraction, that I do feel bad
for those Zyan employees who were hard-working, and were caught by suprise by this. For those of you who were involved with contract violations, and the technicians who I had to explain how dsl works .. I guess its
Christmas, I just hope that in business I never
hear from you ever again.
[text was edited by author 2000-11-28 16:23:02] | |
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| | | | | Anon | Re: The Bad News keeps coming....
--
movingon | |
|
| | | Anon | with intelligence at mind (or not, in your case), it's "an intelligent one," and not "a intelligent one." that's grammar lesson #1. aside from that, you can eat my toejams. if you like the taste, i've got some other stuff you can eat as well. let me know if you're interested. have a great day! | |
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| | | | Anon | Re: The Bad News keeps coming.... oh, that's in response to your first post, MINDWARP. or shall i call you pathetically repressed by anger, with nothing better to do? i think you may just be mad that it's still taking you the whole day to download the movie with the girl performing on the donkey. hey, i've got news for you.... they don't just play with donkey's anymore. | |
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|
DigitalDan
@telocity.com
| There actually is at least ONE clec that was beaten pretty hard in reviews over the past year but is doing alright. Rhythms has been much more conservative in about every way compared to the other clec's. It would appear that stance has left them less exposed than the others (stock price excluded), and they are meeting projections. That and lucking out in the ISP gamble- major ISP Telocity is flying right & paying bills.
Here's to hoping Rhythms can hang on, and set an example for the other clec's | |
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| |
Anon Y Mous
@216.234.x.x
| Re: The Bad News keeps coming.... said by DigitalDan:
That and lucking out in the ISP gamble- major ISP Telocity is flying right & paying bills.
Telocity is paying their bills today, but they are about six months behind Flashcom on their spending. They are to run out of cash in April or so unless they get more funding.
Let's face it, DSL is the ISP unemployment service of 2000. It's impossible for anyone except the ILEC to make money at $39.95 unless you're facilities based. | |
|
| | | Anon | My question is how Covad and Northpoint had to report these Troubled ISP's. Yet Rhythms has remained silent. I know for a fact that flashcom is a huge partner for the smaller Rhythms. Why have they not released anything. | |
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| | | 
Raybro
VIP
join:2000-11-04
Back home
| Re: The Bad News keeps coming.... Covad and Northpoint both could have claimed the money owed to them by dead beat ISP's in there 3rd quarter reports if they wanted to. They chose to be honest about it and face the fact that these ISP's were going to go under. Maybe Rhythms just had wishfull thinking in the matter. | |
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|
HungryWKidsAtXmas
@216.34.x.x
| Well, it happened . . . yesterday all of us hard working and trusting employees met with our fearless (yet still income receiving) leader. Zyan fired all of us today, without warning. Hell, we didn't even get severance pay. Nothing, just a hungry belly during this "special" time of year. So it really doesn't matter if you're happy with Zyan or not, because soon they will be no more, much like my job. Zyan promises are as empty as the space under my Christmas tree will be this year. And just for the record our President Crosby Haffner, promised all of us face to face, that we would be well communicated with and there would be no surprises. Well, we can see how good his word is, too bad I was one of the few who believed him and didn't look for work elsewhere. And to think they actually fired people who's resumes they found on monster.com, talking about loyalty. What kind of company does these things? Crosby Haffner must be the Devil incarnate, because his soul is just as black. From what I know all of you disgruntled customers out there have two people to blame Mr. Crosby Haffner and Mr. Steven Barbee. But what can you expect from a guy named after a girls doll. He must have thought that this was just one big party in the Malibu Beach House (TM). | |
|
| | Anon
| Re: The Bad News keeps coming.... | |
|
| | Anon
|  Anyone have any job opportunities for Hungry...
I would like to send an open message out to eveyone who frequents DSLR. If you have any job opportunities, employment agency tips or any type of assistance (even toys for the kids), please post it here.
We cannot let people suffer during the Christmas holidays. | |
|
| | | | Anon | Re: Anyone have any job opportunities for Hungry... at www.futurenet.net we are hiring qualified DSL tech support agents, billing reps, inside sales reps, and field sales representatives. We are currently hiring for our Sherman Oaks, CA office. If interested email a resume to jobs@futurenet.net | |
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| | | |
HungryWkidsAtXmas
@anonymizer.com |  Re: Anyone have any job opportunities for Hungry...
Merry Christmas! | |
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|
Faithful
@ca.pub
| Zyan is the worst company I have ever worked with. They have great sales pitches, but can never keep their end of the bargain. Their tech support people are extremely rude and have poor attitudes. The salespersons resemble sharks who have lost shark dentures, big bite but poor taste. Death to Zyan and its followers. | |
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| | 
Air WAV
join:2000-09-16
Saint Louis, MO
| Re: Zyan is the Worst said by Faithful:
Zyan is the worst company I have ever worked with. They have great sales pitches, but can never keep their end of the bargain. Their tech support people are extremely rude and have poor attitudes. The salespersons resemble sharks who have lost shark dentures, big bite but poor taste. Death to Zyan and its followers.
Come on keep the faith ... | |
|
jman642
join:2000-01-25
Jenison, MI | Total Number of people Any idea how many people were laid off? ...are we talking 200 or 2000? | |
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|
ZyanX
@zyan.com | Re: Total Number of people | |
|
| |
ZYANbytes
@zyan.com
| Re: Total Number of people
"Will there be a severance package?"
"No. Unfortunately the company has found itself in a difficult financial predicament, and it is unable to provide severance."
During the meeting the president stated they will "try" to get us something. If they do, it will only be 2-3 days worth and the check will be in the mail. | |
|
Air WAV
join:2000-09-16
Saint Louis, MO
| TO ZYAN EX-EMPLOYEES: I am sorry to hear about the loss of your jobs...
I tried to give you guys warnings that you were dealing with unethical
people. When they took over my business (SunFAST DSL) in September it was obvious where
it was going. A company doesn't breach contract for a few hundred
customers, it has to be bigger than that. It was, it is and it is ALMOST
over. There is still the question of SunFAST DSL customers that were
ILLEAGIALLY taken!
A warning to some of you (you know who you are, I have written statements from
SunFAST DSL customers in regards to the slanderous statements that were made against SunFAST DSL to try to win over our accounts. I KNOW what went on about the "cash" being offered for the close of the next SunFAST DSL customer. I know how you turned customer sales into a "boiler room" environment and how you exibited such disconcern for the customer and such disregard of the law. BE ADVISED - this is going to the FCC and WILL be investigated. If your name comes up in the report, if you were one that "harrassed" my customers, it is now you day.
To the employees that were unfortunate pawns in this game, again, I am sorry for your loss.
In some sad way I almost feel
vindicated.
Victoria Proffer
SunFAST DSL | |
|
|
See 20 replies to this post |
|
Anon
| DisHarmony in DiSLand
If true - and the employees even suspected the bad tactics, then "If you lay with dogs, expect to get fleas." Unfortunately, probably not all suspected any deceit - and those are the ones I empathise with...
Bruce Koehler
The Koehl-Mine Computer Consulting | |
|
Anon
| In Search Of Excellence-
Some people seem to be circulating a large amount of rumor and heresay in regards to Zyan's corporate restructuring, apparently even some of our employees here at Atlas. After talking in depth with some of the Zyan leadership, we are confident in the direction they are taking. From an operational standpoint,becoming one of the largest DSL providers in the country within two years is bound to make your head spin. Retooling, Retrenching, and Refocusing; three words always found in the library of success.
Atlas remains a committed and confident Zyan Partner.
Tim Krupa
President
Atlas Broadband
[text was edited by author 2000-11-28 21:04:27] | |
|
|
See 16 replies to this post |
|
Air WAV
join:2000-09-16
Saint Louis, MO
| ZYAN ROLLS?
install one of my customers that I provisioned OVER 6 MONTHS ago through ZYAN. I was subsequently told he was cancelled by ZYAN in September. First of all why would Covad be calling
me, Zyan put me out of business two months ago...
Something is fishy and it smells like it is coming from downtown LA! | |
|
Dave Park
@spodmail.com
| So what happens to their existing customers? I'm a Zyan customer and at work I'm a Zyan reseller. Well, I was.
Now this has happened, is my DSL line going to just stop working? Will Covad pull the plug on me, or do you think they'll find a way to keep us existing customers up and running? | |
|
| 
virte
Rabid Wombat
join:1999-11-18
Roanoke, VA
| Re: So what happens to their existing customers? Dave,
According to Covad's most recent quarterly report, they say they may have to cut off service to certain ISPs. If the end users are left hanging they do not promise to assist in moving them to viable ISPs.
So, chances are good that you and your customers may end up with dead lines and no recourse. | |
|
| 
Mr Smart1
join:2000-10-13
USA
| the cost of getting a new DSL customer used to be high. I suspect Covad can find away to keep an installed and working line, and make some money from it. It has to be cheaper than installing/getting a new customer.
--
devil's advocate: One who argues against a cause or position, not as a committed opponent but simply for the sake of argument or to determine the validity of the cause or position. | |
|
|
Raybro
VIP
join:2000-11-04
Back home
| No your DSL service will continue to work. From what I understand Covad is trying to get other Good DSL service providers (Earthlink, XO communications, ETC. )who are on there network to purchase these customers. I believe if you have a problem with your DSL they will still open a Trouble Ticket for it.
You can try calling Covads customer care @ 1-888-GO-COVAD. They might have more info for you. | |
|
jaio
@intercom.com
| sorry for the tech guys at zyan Well, sorry for all those employees at zyan who was laid off. I think lot of people commenting on the issue with tech people and all, but most important thing is that there is an bad management and not educating all of the new tech people coming in to work for them. so there are nothing wrong with each individual, I had a lot of very good dedicated tech and some just starting and learning at same time. there are some occasion that we had experienced the frustration. but over all tech I have spoken to were try to do their best...(I could be an lucky one since most of the people are complaining about it) and I think all we need to get from zyan is that we need to get the line we sold and we can keep it on our hands. do any of you guys have any good idea of tie-up and keep the line and customers happy? (I mean do the ISP switch and keep the line going) | |
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|
Air WAV
join:2000-09-16
Saint Louis, MO | Re: sorry for the tech guys at zyan jaio, we are working on some possibilities. Please email me.
thegeek@sungeek.com | |
|
| |
jaio
@198.143.x.x
| Re: sorry for the tech guys at zyan Anyway, Just let you know I don't work for Intercom, I use Intercom's DSL which are great! I work for an another ISP and I got this service before company I work for decided to sell dsl and I haven't had any problem with. so I'll mention your e-mail to my boss since we both are hurting | |
|
| Anon |  Work at Efficient Networks!!!!
Hope to hear from you soon!!
Efficient Recruiter | |
|
|
Servent of the Custo
@zyan.com | Re: Work at Efficient Networks!!!! What city are you in and are you hiring for any support positions (like service delivery, customer service or billing)? | |
|
| | | Anon | Re: Work at Efficient Networks!!!! We are headquartered in Dallas Tx. and have other offices in CA., Amsterdam, and Singapore. We do currently have 1 support position available at the Dallas location. | |
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| cshaffer
join:2000-06-05
Addison, TX
| Have you got any internships or Junior level positions for a senior level Telecommunications Management student in the Dallas area? I checked the website, but there don't seem to be any. As you are a recruiter, I thought you might have a better idea. I sent my resume in via the website online anyway. If you need more info you can contact me at my email address listed in my profile, or through the information I provided in the resume and web form I completed.
Chris Shaffer | |
|
Theycensoredher
@216.33.x.x
| They hit bottom and started digging...
Also, a friend who is a reseller told me of a sorry little tale. She posted a comment about Zyan, and they traced her and tried to get her fired by calling her employer. This may well be happening to many Zyan-related folks posting to various boards and other locations of free speech. No doubt they'll claim it's a breach of the NDA portion of their contract, but I'm told unequivocally that their standard contract says companies can talk about items already in the public domain, or reported to them from an outside party. And since as of 5pm today Zyan hadn't actually told their partner companies anything, nothing said could be coming from them, could it?
Low. Low low low low low. No, lower than that! | |
|
|
DSLbites
@gblx.net
| Re: They hit bottom and started digging... | |
|
virte
Rabid Wombat
join:1999-11-18
Roanoke, VA | Zyan letter to ISPs? Have any of you Zyan resellers received any written or verbal statement from them about their "restructuring"?
If you have, I would be interested to know if you had to ask for it or if Zyan sent it without any prompting. | |
|
| mjblites
join:2000-11-28
Tacoma, WA | Re: Zyan letter to ISPs? No, we can't even get anyone to responde to us! | |
|
| | Anon | WE haven't either.. WE have been calling for the last week and still have not heard from any one. Man they sure don't seem professional to me at all. What ever happened to a courtesy call!!!!!!
See I am mad now! | |
|
| | 
dru
join:2000-09-14
Corona, CA | Re: Zyan letter to ISPs? We received a two page memo today around 2 PM signed by Rodney Nesbitt. It came to our own provisioning team (the people who handle orders and support calls) not the principals. | |
|
ZyanMuck
@gblx.net
| Zyan Press Release - long live marketing!!!! Read this load of crap and make your own judgment. I will comment on some key points.
===========================================================
"Zyan Communications Streamlines Operations to Enhance Profitability"
LOS ANGELES (November 29, 2000) - Zyan Communications, Inc. a national broadband communications company, today announced it has restructured and streamlined its internal operations. The move is part of an overall corporate plan to improve customer service and support and reach profitability within the next 60 days. As part of the streamlining effort, Zyan has eliminated approximately half of its workforce, primarily in management, sales, marketing and administration. Even with the restructuring, Zyan is committed to providing normal business operations and uninterrupted service for its existing customer base.
"The downturn in the public equity markets forced us to take a serious look at our operations. We believe the restructuring will allow the Company to continue to succeed in this highly competitive marketplace, while providing better customer service," said Crosby Haffner, President and CEO of Zyan. "The most difficult part of this was the staff reduction. My personal thanks goes to all our employees who have helped us achieve record growth and a 350% increase in sales during this past year. We wish them well in their future endeavors. In addition, I want our valued customers to know that we will do everything possible to continue the high quality service they have come to expect from Zyan."
. . .
===========================================================
"Streamline operations to enhance profitability"?
Yea, get rid of 200 people saves allot of money. How exactly does this streamline operations?
-------------------
"...corporate plan to improve customer service and support and reach profitability ..."
Improve customer service and support? Bull sh*t. Crosby, how exactly do you plan to improve customer service and support when you couldn't even do it with "280" employees. I guess the Zyan phone message that tells users to e-mail their problems is his solution. I have one question. If your DSL is down, how the hell do you send e-mail? (Most of the customers just have DSL and not dialup.)
-------------------
"...Zyan has eliminated approximately half of its workforce, primarily in management, sales, marketing and administration..."
HALF??????? Try 80%! I don't know what kind of math they teach at Stanford but maybe this explains all the billing errors. As George W. Bush would say, it's that "Fuzzy math".
Also, they kept most the management.
-------------------
"...We believe the restructuring will allow the Company to continue to succeed in this highly competitive marketplace, while providing better customer service..."
Succeed? At what? Again, how do they expect to provide better customer service with 80% less people?
-------------------
"...My personal thanks goes to all our employees who have helped us achieve record growth and a 350% increase in sales during this past year. We wish them well in their future endeavors. ..."
Your welcome! I'll think about this while I sit under my bare Christmas tree or while I stand in line down the street at the Mission.
-------------------
"...In addition, I want our valued customers to know that we will do everything possible to continue the high quality service they have come to expect from Zyan...."
I think the customers know what to expect from Zyan. | |
|
|
See 6 replies to this post |
|
| Anon | My thoughts on Zyan (X-Employee) Well I was one of the many employees’ smart enough to know that Zyan was going out of business. So like many others I got the hell out of there. However I had a lot of friends that lost there jobs, because Crosby straight out lied to them. Crosby said time and time again " No one is going to lose their jobs". Then the moron lays off 200 hundred people right before X-mas. What an ass. These are real people Crosby, People with families, and bills to pay. I feel like smacking him around a bit (maybe that would get rid of that annoying lisp). | |
|
Death To Zyan
@anonymizer.com
| Zyan's Customer Contract Is Void
Stop paying your bills, because they have no recourse, all their contracts are void! I wouldn't recommend continue use of their service if you stop paying, because that would be illegal (using something your not paying for). However, if you just want to wash your hands of Zyan, then go for it. Everyone of their consumer "contracts" are not recognized by the state of California for one simple reason . . . THEY ARE FACSIMILES! Remember you all "faxed" the copies back to Zyan, they have no "hard copy" of a legally binding contract. Just ask any lawyer you know and you'll see that I am right. Zyan would soil it's pants and release anyone from their "contract" if ANY serious talk of litigation was brought up. You know why? Because, they knew they hadn't a leg to stand on legally, that is. Oh, and by the way from what I have heard (from a close relative that was unfortunate enough to work at Zyan) even if you don't believe this to be so, just ask them to produce a copy of your contract, there is a large number of them that have been "misplaced" (especially the early ones). Crosby deserves to be boiled in his own pudding for what he did do those devoted employees of his, what a dark hearted person. Merry Christmas Crosby Haffner and my a smelly half goat half slug with a thorned penis enjoy your soul in hell for all eternity. | |
|
Anon
| Zyan files Chapter 11 BK Friday Confidential sources remaining at Zyan have confirmed that the company filed a Chapter 11 bankruptcy petition in the Downtown L.A. bankruptcy court Friday, Dec. 1. A case number has been assigned.
The pending BK was the reason outgoing Zyan employees were given their final pay in the form of a cashier's check - company checks would have been worthless after the Ch. 11 filing because Zyan's assets would be tied up in the trustee's office.
As you know, bankruptcy proceedings are a matter of public record. Petitions can be accessed online via the Pacer Service Center Web site at »https://pacer.uspci.uscourts.gov/index.html. You will need a Pacer account, but the cost is only about 10 cents per view. | |
|
Blackhood
join:2000-12-04
Parsippany, NJ
| How long should I stick with zyan?
I can't stand em.. I have been with them for 2-3 months and have yet to receive an invoice! Yet they keep charging my card.. But no invoice.. Unbelievable. | |
|
|
virte
Rabid Wombat
join:1999-11-18
Roanoke, VA
| Re: How long should I stick with zyan?
If you troll through the postings, here, on DSL Reports, you should see several folks soliciting your business because of this situation.
Speakeasy, for instance, has a program called "Ellis Island" which allows you to transfer your connection away from Zyan.
Whoever you decide to use, you should do it soon. | |
|
| mjblites
join:2000-11-28
Tacoma, WA
| Typically if your billing for any ISP's services is via credit card, you wouldn't receive an invoice. Your credit card statement is your invoice copy.
I have been with several ISP's and have never received one invoice, until I had one that I paid monthly via check, because I chose to be invoiced. | |
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| Blackhood
join:2000-12-04
Parsippany, NJ | Thanks guys! Will leave zyan. Looking into others. | |
|
Displaced
| Do employees have legal action against Zyan? | |
|
| | Anon | Re: Do employees have legal action against Zyan? Go to egroups and log on to the Zyanites page. | |
|
| | | Anon | Re: Do employees have legal action against Zyan? By the way, I again am expressing my 1st ammendment right to free speech, and do not harbor any ill will towards Zyan. | |
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| | | Anon | Could you give me more info on how to sign on at egroups? I tried the Zyanites group and it said there was no group with that name. Thank you, | |
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ethaves
join:2000-05-19
Milwaukee, WI
| Zyan Customer Complaints We have had an ongoing series of problems with Zyan which have grown worse with the recent layoff and chapter 11 filing. Our feeling is that Zyan has not lived up to its contractual obligation (both implicit and explict) by:
- Failing to deliver 99.9% uptime
- Changing its tech support hours from 24/7 to 5-5 PT
- Not honoring its service level guarantee of credits equal to 5x the length of downtime
We are pursuing action against the company to terminate our contractual obligations without penalty. I am interested in speaking with other business customers of Zyan who are in similar situations. | |
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jethrobernard
@zyan.com
| Re: Zyan Customer Complaints All of the hyperbolically misspoken, misspelled, anger (justified and not)-driven slashing here aside, Zyan's service has been nearly adequate for us during the last year or so.
Their descent into the huge layoff has been marked by slow response; at the same time, the connection has not suffered. In fact, it has improved slightly in the last 3 months, with email being more consistent.
Chapter 11 is intended to keep a business running during a court-mediated restructuring. It does NOT mean cutting the connection. It does, however, inspire fear in us about the company and the connection. How we handle the situation reflects our judgment, reactiveness, responsiveness and luck.
Action against a company whose assets are valued at pennies on the dollar, when your contract specifies the potentially-recoverable amount to be small in the first place, is likely not worth the effort. However, if you do proceed, please let me know, as we may or may not pursue the matter, depending on how things unfold in the real world. | |
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