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Napping Comcast Tech Fired
ISP apologizes for 'unsatisfactory customer experience'
Last week we mentioned how a disgruntled user filmed a Comcast technician who fell asleep on his couch - then posted the video to YouTube (which many users doubted the validity of). According to the Associated Press, Comcast has fired the technician, and apologized to the Washington, D.C. user for an "unsatisfactory customer experience."

Most recommended from 169 comments



FFH5
Premium Member
join:2002-03-03
Tavistock NJ

1 edit

8 recommendations

FFH5

Premium Member

Fired tech no excuse; but Comcast support more at fault

3 things:

The fired tech had no excuse and not surprised he was fired when the incident was exposed.

Comcast support group that had him on hold for an hour is just as at fault, if not more so. Comcast has not beefed up their support staff to keep pace with their expansion of customers and new products(like CDV).

The customer was a jerk for putting his video out there. He should have just woke the guy up. That is what a decent person would have done.

P.S.> The comcast Forum has some relevant comments by Comcast techs on this issue: »[News] You Snooze....You Lose

Persona
Premium Member
join:2004-07-07
Calgary, AB

1 edit

3 recommendations

Persona

Premium Member

My Perspective

The poor guy is being made a scapegoat for Comcast's real problems.

SilenceGold
Premium Member
join:2003-07-31
Canyon Lake, TX

2 recommendations

SilenceGold

Premium Member

This tech just got caught..

being a human.