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story category Incumbent VoIP Better than PSTN
Says company that makes gear for incumbent VoIP...
(old news - 11:22AM Tuesday Aug 29 2006)
tags: business · stats · VoIP
Tipped by Karl Bode See Profile
Excluding indie providers, incumbent VoIP phone service now sounds better and connects faster than the standard public-switched phone network (PSTN), claims a company that, not so coincidentally, builds gear for incumbent VoIP providers. Meanwhile IP Democracy proclaims that VoIP prices aren't dropping as fast as some may have thought, putting a temporary dent in those who believe that the cost of voice service is trending toward $0 (aka free).

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Forums » Incumbent VoIP Better than PSTN
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GOLFnSUN
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1 edit

Study was world based and not US based results......

.....and excluded VOIP vendors like Vonage, Skype, etc. It only measured cable, telco, and large broadband providers. The US based results still show POTS service levels better. Better even than the cable and telco based VOIP offerings. So this Minacom study was meant to feather Minacom's own nest because they are a provider of services to those the study is praising.

Regionally, the PSTN(POTS) was faster to connect for calls placed to North America (4.3 seconds vs. 5.7 for VoIP), while international calls connected faster with VoIP (8.7 vs. 10.4 seconds for PSTN).

A recent Internet Phone quality study by Brix Networks indicated that 1 in 5 calls were classified as unacceptable, and that call quality was steadily declining. As this study may have created the impression that VoIP service is not capable of delivering PSTN-grade phone service, Minacom felt it should be clarified for both those in the VoIP industry, and individuals and enterprises considering VoIP service, that this report evaluated computer-to-computer (PC-PC) Internet phone service, similar to those offered by Skype, Google Talk, MSN and Yahoo Messenger. The quality and service reliability of these applications does not compare to that of the VoIP phone services offered by telcos, cable operators, and broadband VoIP providers who carefully deploy, monitor and manage the quality of their services.
So, when reading the headline that VOIP quality is better than POTS, remember all the restrictions of the study that qualified that claim.
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Karl Bode
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Re: Study was world based and not US based results......

Good point. I also added notation that Minacom builds gear for those same providers.

N3OGH
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Re: Study was world based and not US based results......

said by Karl Bode See Profile :

Good point. I also added notation that Minacom builds gear for those same providers.
It's like McDonald's doing a study, saying the have the best burgers, and then telling everyone they have the best burgers. How the heck can you trust these guys...

I don't think "incumbent" VoIP offerings are really such a bargain. Comcast wanted 30/Mo for their digital voice package. That was more than I was paying Verizon for a POTS line.

Of course, everyone has different needs. My POTS line is for incoming and 911 calls only, so a very basic, very stripped down line is fine for me. I use my cell phone for long distance.

I don't know how many people have tried VoIP and switched back to POTS like I did, and I bet it's hard to find a solid, trustworthy statistic. I'm guessing I'm not the only one, though.
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Karl Bode
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Re: Study was world based and not US based results......

I've noticed my friends oddly migrating back to copper of late. Granted one was on Sunrocket....

Dezbend
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1 edit

Re: Study was world based and not US based results......

I just heard an SBC radio commercial today that waxed poetic about the reliability of POTS versus VoIP it went on to state that 11 customers per hour come back from VoIP(they forgot to mention how many are leaving per hour).
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Re: Study was world based and not US based results......

said by Dezbend See Profile :

...it went on to state that 11 customers per hour come back from VoIP(they forgot to mention how many are leaving per hour).
11
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THOUSAND!

David
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said by Karl Bode See Profile :

I've noticed my friends oddly migrating back to copper of late. Granted one was on Sunrocket....
You are not the only one that has noticed that, the STL power outage here I think has something to do with it.
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Fatal Vector

join:2005-11-26

Interesting



Seems like I said a while back that VOIP was unreliable crap and the smart move was to stay with POTS (like I have. Besides, why pay more for less?) unless you just used a "free" VOIP service for long distance. But then, with the proliferation of cellphones, LD isn't a problem for most anyway.

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Re: Interesting

said by Fatal Vector See Profile :

Seems like I said a while back that VOIP was unreliable crap and the smart move was to stay with POTS (like I have. Besides, why pay more for less?) unless you just used a "free" VOIP service for long distance. But then, with the proliferation of cellphones, LD isn't a problem for most anyway.
I don't know about you, but I was able to terminate 24 simultanious calls thru my Asterisk PBX for FREE, to the USA, using VoIPUSER.ORG. They don't charge a thing, and are based out of the UK. You can call anywhere in the world, and the quality (considering it's free) is great. uLAW and GSM compatable. May not be $0 in the US yet, but it sure is elsewhere.
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Jerm

join:2000-04-10
Richland, WA

My guess is people who try VOIP and are unsatisfied don't have the VOIP provider to blame, but their broadband provider instead.

Case and point: I have Sunrocket and a friend has Vonage. I also have Cable, DSL, and Wireless access I can test each out on.

When using the wireless provider (which is fine for web browsing or downloading, but not games) both Vonage and SR get dropped calls, echo problems, etc.

When using the cable modem (10mbit) it was perfect, better than POTS on both Vonage and SR.

The DSL is a little different beast. Its only a Verizon 768 line and like most cheap "consumer" router/modems the VZ one has issues. For example, I can run a ping and every minute like clockwork I get a brief connection interruption. On VOIP this is barely noticable, but it DOES make the call sound like a cell phone dropping out briefly.

--------------

Moral of the Story: VOIP rocks, your broadband provider ucks.

mr sean
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They're still right about Skype quality. You get some strange sounds sometimes with that. My mom uses it sometimes to call her sister in Vancouver and it gets weird echos and stuff. I know it's free but I wouldn't pay money for it based on what I've heard. If you've ever listened to the TWiT podcast you can hear the weird stuff that happens every now and then when someone's voice cuts out or garbles since they use Skype to do their podcasts instead of everyone on a conference call.

Fatal Vector

join:2005-11-26

Re: Study was world based and not US based results......



I get weird echos and noises on cell calls to Texas. It's just a digital artifact of the satellite relay where your voice is echoed back to you for whatever reason.

R4M0N
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How do you account for "placebo effect"?

How do they account for "placebo effect"? Kinda like the guys who think getting a better signal in their cable modems will give them faster speed.

I would assume a lot of people would think they are getting better voice quality because they assume digital is inherently better and that VOIP must be better than plain old telephone, even if the call quality is actually worse.

Corona
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HMMM

Studies based on a technology that the firm doing the study has a vested interest in?

Somethin's not stirrin the Kool-Aid, Ace...
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Re: HMMM

It's not really Kool-Aid. It's some knock-off sorta-taste-alike clone you buy at Aldi for 10 cents but doesn't quite quench the thirst like the real thing...

But hey! You saved a nickel!

And the marketing people say it's the same thing so it must be better!
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Fatal Vector

join:2005-11-26

Re: HMMM



Hmmm. I've never once had anything wrong with anything I've bought at Aldi. It has allways been excellent quality, many times even better than a so called name brand.

That's probably why the local Aldi store is a mob scene most of the time. A excellent product at a reasonable price. Too bad they all cant do it, eh?
RadioDoc
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Re: HMMM

You'd argue the sun came up in the west if you thought you could get a rise out of someone.

The Aldi stores around here closed. Not enough business. Too much crappy product. Hours that didn't make sense.
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NOCMan
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Voip can be 50% cheaper

I just switched from Verizon to a Vonage phone across my FIOS service. I could not justify paying 60 dollars for a phone with unlimited long distance for the occassional call and the security system. Vonage came out to be about 25 dollars a month or 30 if you consider losing your 5 dollar discount with FIOS for having the bundled service.

Either way it's a tank of gas and welcome savings.
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RadioDoc
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Re: Voip can be 50% cheaper

You run a security system over Vonage?

* shudder *
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Fatal Vector

join:2005-11-26

Re: Voip can be 50% cheaper



All a "security" system does is call the monitoring center on a phone line and send a digital burst. VOIP should work just as well for this. Too bad though if the battery wears down.

But then, you can defeat a home "security" system by simply unplugging the line at the network box.
Asmodeus

join:2004-05-26
Spring Valley, CA

It's still good

I think Skype is a better deal than the land based VOIP's that are out there now.

insomniac84

join:2002-01-03
Schererville, IN

It will be free when...

Everyone is using a service that doesn't charge when both users are talking over an internet connection. As long as there is a phone connected to the PSTN at either end of the conversation it's going to cost money.
Forums » Incumbent VoIP Better than PSTN


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