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Fios's Weak Link: The Power Outage
Backup batteries leave Fios users in an emergency pinch
More discussion in our Fios forum about how the Fios battery backup unit doesn't last very long, leaving users in an emergency pinch if there's an extended power outage. Any copper running to a home is yanked during install, eliminating the option of a traditional landline backup.
"After being forced to get my phone switched to fiber optic, I was promised the battery backup would last for at least a few days if the phone wasn't used and the 4 hour time was for actual usage, etc etc. This weekend, the power went out friday night, late (10:30-11:00). By the next morning, the phone didnt work at all. We kept trying to call in, and got a busy signal."
We've discussed this in the past, and users have offered up their own solutions, such as buying extra batteries for their battery backup, or a UPS. Fios service has about 4-8 hours of backup time, according to our forum regulars.
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pnh102
Reptiles Are Cuddly And Pretty
Premium Member
join:2002-05-02
Mount Airy, MD

pnh102

Premium Member

Simple Solution

<sarcasm>
Never use FIOS!
</sarcasm>
53059959 (banned)
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone

1 recommendation

53059959 (banned)

Member

Re: Simple Solution

I could care less about landlines, and would gladly accept fios. i'll just use my cellphone if power goes out. most towers around here have battery/diesel backup anyways
b10010011
Whats a Posting tag?
join:2004-09-07
united state

1 edit

1 recommendation

b10010011

Member

Re: Simple Solution

said by 53059959:

i'll just use my cellphone if power goes out.
That may help in a short term small area outtage but don't count on it during an actual emergency. Last time we had a real emergency here the celphones were all jammed. They were even anouncing on the radio for people to stop trying to use their celphones because the police and fire departments need them, my POTS line worked fine and there was plenty of circuits avaialble.
Primis1
join:2005-06-13
Coldwater, MI

Primis1

Member

Re: Simple Solution

That's because an AT&T building there was literally burning for a while, and a lot of landlines and cablesystems were knocked out entirely from it. That was a fun day to work for AT&T
b10010011
Whats a Posting tag?
join:2004-09-07
united state

3 edits

b10010011

Member

Re: Simple Solution

said by Primis1:

That's because an AT&T building there was literally burning for a while, and a lot of landlines and cablesystems were knocked out entirely from it. That was a fun day to work for AT&T
Nope not the emergency I was talking about.

This »www.historylink.org/essa ··· _id=5468 is the emergency I was refering to. No telephone lines, cable lines, AT&T buildings, or cel towers were involved. But every celphone provider was useless simply because the system was overloaded.
tperl
join:2005-11-15
Columbus, OH

tperl

Member

Re: Simple Solution

I did not have a cell phone back in 1999.
b10010011
Whats a Posting tag?
join:2004-09-07
united state

b10010011

Member

Re: Simple Solution

said by tperl:

I did not have a cell phone back in 1999.
Neither did I, now you do, I do and pretty much everyone else does too. Thats just going to lead to cel-system overload even faster in times of emergency

tiger72
SexaT duorP
Premium Member
join:2001-03-28
Saint Louis, MO

tiger72

Premium Member

Re: Simple Solution

they also have more capacity nowadays...

runciter
join:2000-07-22
Centreville, VA

runciter to tperl

Member

to tperl
said by tperl:

I did not have a cell phone back in 1999.
I did. This is a fun game. I did not have cell phone in 1995.

NOCMan
MadMacHatter
Premium Member
join:2004-09-30
Colorado Springs, CO

NOCMan to Primis1

Premium Member

to Primis1
Ah so the outage in Texas was related to that fire eh..

Could of swore Ma Bell said it was something else lol.

helpertck
@verizon.net

helpertck to b10010011

Anon

to b10010011
just unhook the battery until you need to use the phone. That way the battery is not drained and it will have a charge when you need it. When the power come back on, hook the battery back up.

xirian
Premium Member
join:2003-01-26
Beacon, NY

xirian to b10010011

Premium Member

to b10010011
said by b10010011:

said by 53059959:

i'll just use my cellphone if power goes out.
That may help in a short term small area outtage but don't count on it during an actual emergency. Last time we had a real emergency here the celphones were all jammed. They were even anouncing on the radio for people to stop trying to use their celphones because the police and fire departments need them, my POTS line worked fine and there was plenty of circuits avaialble.
During the huge power otage here, I couldn't get through via landline, but my cell phone worked perfectly. Just because it goes one way one time, doesn't mean it'll always be that way.

pnh102
Reptiles Are Cuddly And Pretty
Premium Member
join:2002-05-02
Mount Airy, MD

pnh102 to 53059959

Premium Member

to 53059959
said by 53059959:

I could care less about landlines, and would gladly accept fios.
Exactly. Those people who cannot accept the risks of FIOS should avoid the technology altogether and stop getting in the way of us who want this service.

KoolMoe
Aw Man
Premium Member
join:2001-02-14
Annapolis, MD

4 recommendations

KoolMoe

Premium Member

Re: Simple Solution

Nice troll, again. I'll bite.
I don't see anyone trying to stop FIOS deployment (so you can't get the service). I see legitimate complaints about the service itself which, hopefully, will be a reason to make the service even better.

As the OP in the quote points out, some folks may not have a choice if VZ decides to remove all copper from a given area - essentially forcing a move to FIOS.

It's funny...well, more lame, that the workaround for a dead FIOS box is to rely on the cellphone. The two, hugely flawed, assumptions are everyone has or can afford a cellphone and that everyone can get reception at their house.
Not much of a workaround, that. Until FIOS can maintain the same uptime as POTS, VZ should certainly NOT force it and, in the least, be truthful about the potential risks.
KM

Smokey
I'd rather be skiing
Premium Member
join:2003-05-20
Wild West

1 recommendation

Smokey

Premium Member

Re: Simple Solution

I agree. If VZ is trying to hype this service as "The next step" in telecom, they need to enable it to perform at a level that is truly worthy of a next step. As history tells us, 4 hours is no where near enough time to get a power outage repaired.

FiberGuru
@westnet.com.au

FiberGuru

Anon

Re: Simple Solution

Actually I think you need to look at some of the world statistics on power outages. Less than 1% outages last longer than 4 hours, so a four hour backup will service the majority of outages.

The 1% which are longer than 4 hours are the exceptional and usually occur only every few years. Now who's fault is that VZs or the power company.

I think you have a few more issues to consider than not having access to a landline telephone.

When you consider all the factors (cell phone, outage duration, take up rates on cell phones etc), very few people are going to be without some form of communication.

tiger72
SexaT duorP
Premium Member
join:2001-03-28
Saint Louis, MO

tiger72 to KoolMoe

Premium Member

to KoolMoe
last I checked, they don't force FIOS upon you, but only rip out your copper when you order FIOS. Has something changed where now VZ is sending trucks to just remove everyone's copper now?

People can stick with copper if they want - they just wont get the fast, leet, hawt internetz speeds (big tubes).

WileEC
mindtaker, macky cat, etc.
join:2002-02-07
Yonkers, NY

4 edits

WileEC

Member

yes, fiber needs power on both ends...

FiOS has been around for well over a year now and with regard to the backup battery, it was the same then as it is now. The system includes a small battery to provide backup power to the ONT which allows phone calls for a short time in case of power failures. No, the battery doesn't last forever. Yes, you can use your own UPS if you want to provide power to your ONT and phones for a longer period in case of power failure.

umm... will someone please tell me why is this news?

broadband reports soon to change name to the "no duh forum."

why not post a news item about gravity?

telcotech
IBEW 2222 Boston, MA
Premium Member
join:2004-09-02
united state

telcotech

Premium Member

Re: yes, fiber needs power on both ends...

You're right. This is "old hat". Anyone served by PairGain or LiteSpan (ie: fiber) from RT w/o a generator set is in the same boat - and have been for DECADES. This is the "state of the art" right now. Eventually, I suppose someone will come up with some sort of photovoltaic interface to the fiber and solve this huge(?) problem.
bgoodbody
Bill G
join:2002-05-08
North Truro, MA

bgoodbody

Member

Re: yes, fiber needs power on both ends...

Then it will only work in the day time
BigDaddy05
join:2004-04-02
Carrollton, TX

BigDaddy05

Member

Re: yes, fiber needs power on both ends...

Or at night, assuming that the installer is bright enough to have it not only power the ONT, but also recharge the batteries.

Since photovoltaic cells are DC, it would be easy to have them power the batteries, which would in turn power the ONT. Any excess power would then also charge the battries to provide coverage at night.

N3OGH
Yo Soy Col. "Bat" Guano
Premium Member
join:2003-11-11
Philly burbs

N3OGH to WileEC

Premium Member

to WileEC
I can't get FiOS, so what do I care

When I can (my house straddles the boundary between 2 CO's that are being wired)I was thinking about getting a couple UPS units to service it.

Recently though, I've been kicking around getting a welder and doing some side jobs to pick up some extra cash. If that happens, I'm gonna get a set large enough to have a 220V output, and have an isolation switch put in....

rawgerz
The hell was that?
Premium Member
join:2004-10-03
Grove City, PA

1 recommendation

rawgerz to WileEC

Premium Member

to WileEC
said by WileEC:

umm... will someone please tell me why is this news?
because it's related to fios. Anything fios is in the news here.
no_coin
join:2002-10-17
Tyngsboro, MA

no_coin to WileEC

Member

to WileEC
So who chooses the BBR headlines anyway?

Definitely old news. A small issue blown out of proportion.

Karl Bode
News Guy
join:2000-03-02

7 recommendations

Karl Bode

News Guy

Re: yes, fiber needs power on both ends...

I do, and have, since 2000. Have a broadband specific story you find more interesting than this issue? Submit it here.

Raptor
Not a Dumptruck
join:2001-10-21
London, ON

1 edit

1 recommendation

Raptor

Member

Regulation?

Heads will roll if there is ever a serious incident involving the lack of battery power.

There needs to be some kind of minimum guarantee be they Verizon's standards or the battery backup manufacturer standards. Even if it's not very long, perhaps a few hours, users need to know, and not be given a false sense of security.

"About 4-8 hours of backup time"....ehm? That's a pretty crappy estimate window. This isnt a tech service call / home appliance delivery window now...

God
THE Dslr Troll
Premium Member
join:2002-07-01
Colorado Springs, CO

God

Premium Member

Re: Regulation?

i would take the battery issues if it means that i have to deal with the Fios speeds

Toadman
Hypnotoad
join:2001-11-28
Mystery

Toadman

Member

Fios Weaknesses

Every technology will eventually go down in an extended power failure. Don't believe me, ask New Orleans.
The best solution is smoke signals!
markopoleo
join:2003-04-02
Bonne Terre, MO

markopoleo

Member

Re: Fios Weaknesses

Well Cell phone service was down just a couple hours after Katrina hit. It worked fine there for the most part.
bogey7806
join:2004-03-19
Here

bogey7806

Member

Re: Fios Weaknesses

In New Orleans?

Most cell providers lost complete service for over a week in the metro area. A few had spotty but available service. Fiber rings for most of the providers were shattered at multple points. Cingular I know for a fact didn't work from Slidell to Robert. At the western edge of Robert text messaging worked but voice was too flaky. In the city itself there were only a few providers able to rovide any type of service but they struggled to keep up as their networks were slammed
inurenegade
join:2006-06-11
Wilmington, DE

inurenegade

Member

Stupid question

why not take the old POTS line and use that as a backup power source for fios i mean its already there right? and i doubt that ont thing doesnt use too much power

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cableties
Premium Member
join:2005-01-27

cableties

Premium Member

Wait!

You mean there is no QoS or Power-neutrality laws!!! OMG!

Hey, send me $200 and I'll send you a used but working APC Backups 1000. That should get you a few days of juice standby.
(new battery not included)

(I've a 1400va UPS for my UPS, do you?)

••••••
LostMile
Premium Member
join:2002-06-07
Coloma, MI

LostMile

Premium Member

Easy solution

Nothing a few bucks wont fix...


••••

Thrudd
join:2004-06-21
Mississauga, ON

Thrudd

Member

Not a Fios person

Call me silly, but why the heck did they yank the copper in the first place unless its to make some bucks on the salvage?

I find it the height of absurdity to put in the labour needed to yank the stuff, especially when the fibre is mostly installed where the copper used to be. That and the fibre system has no built-in backup if mains goes down.

Keeping the centralized backup systems would have been less pain and hassle in the long run than the cheap-ass user end backup power systems.

Here is hoping/praying my provider doesn't follow their path.

•••••••

packetpusher
Premium Member
join:2005-03-22
Oakville, ON

packetpusher

Premium Member

Old news

This was already posted as part of an older article. It was old news then and it's old news now. If it matters so much that you have a phone during an extended outage get a cell phone. If you don't like that get a battery or a generator like previously recommended. fios is more good then bad, and the bad is easily correctable.

Sweet Witch
Be the flame, not the moth.
MVM
join:2003-07-15
Gallifrey

Sweet Witch

MVM

Why?

Why do they yank the copper?? That's one of the stupidest things I've ever heard an industry doing and I'm sure turns many off making the switch.

•••••••
Bobcat79
Premium Member
join:2001-02-04

Bobcat79

Premium Member

This is funny

My cable company's batteries die in less than an hour and that's not worthy of the news, but we have people running around like chickens without heads because Fios' batteries only last 4-8 hours.

••••••
b10010011
Whats a Posting tag?
join:2004-09-07
united state

b10010011

Member

Same goes for Comcast's digital phone service!

They put a little box on your house with a battery in it. It lasts just about as long as the battery in the FIOS box.

If you want reliablity then stick with POTS.

kamm
join:2001-02-14
Brooklyn, NY

kamm

Member

LOL and what's up with cable?

I have yet to see TWCNYC to install battery for my cable modem...

It's more than interesting that FIOS has to have everything whereas nobody complains about the total lack of backup power in case of cable or DSL modems.

••••
93388818 (banned)
It's cool, I'm takin it back
join:2000-03-14
Dallas, TX

93388818 (banned)

Member

SIGH

Old news is news again.....here at DSLR.

Karl Bode
News Guy
join:2000-03-02

3 recommendations

Karl Bode

News Guy

Re: SIGH

Since we're a community oriented site, why don't you lend a hand and submit some interesting broadband news instead of complaining?
inurenegade
join:2006-06-11
Wilmington, DE

inurenegade

Member

how much power do POTS lines have?

why keep your copper just for the same old phone
USE THE OLD COPPER AS POWER SOURCE FOR FIOS
if its already there leave it

Subaru
1-3-2-4
Premium Member
join:2001-05-31
Greenwich, CT

Subaru

Premium Member

It seems like

This is the same old news from what 3-4 months ago?

my guess a Comcast Tech keeps bumping the news up.

Grow the F*** up!
caco
Premium Member
join:2005-03-10
Whittier, AK

caco

Premium Member

Re: It seems like

said by Subaru:

This is the same old news from what 3-4 months ago?

my guess a Comcast Tech keeps bumping the news up.

Grow the F*** up!
Yea I'm sure it was a Comcast tech.

Hey genius! Comcast digital voice also uses a battery backup.
tmc8080
join:2004-04-24
Brooklyn, NY

tmc8080

Member

a good idea..

yes, using the pots copper as an emergency backup sort of defeats part of the purpose of running pots over fiber.. the power that it takes to get you the signal via FTTP is well over 90% more efficient for them power-wise than traditional copper power requirements. I'm almost sure the triple play is about the same as traditional copper to deliver 3 services on the original power requirements. The cost savings is Verizon's gain, but your loss, as you are required to supply power to get service.

But we need a revolution the way we generate energy in this country.. it simply costs too much, is vastly vulnerable to damage, cascading failures, natural and other disasters, etc?

Why have we not seen industrial scale diesel generators converted or supplemented by similar renewable energy such as hydrogen, ethanol and bio fuels?

Laziness, and mortaged souls to the oil industries, etc..
Verizon is pioneering hydrogen powered mega central offices to essentially run major strategic parts of its network. Wouldn't be surprised if they convert their fleet of vehicles to alternative fuel as well eventually.

vzinfo
@bellatlantic.com

vzinfo

Anon

biased post

1. It seems anytime broadbandreports can post something negative about Verizon, they do. Are the on the cable companies dime?

2. Do cable providers provide backup batteries for their telephone offerings? Do VOIP providers? No, and the people that take those services don't complain because they understand that's the way the service is. Next time BBR wants to post this as news for the umpteenth time why not post that cable and voip providers don't have backup period and that itself makes FiOS the superior offering.

3. Verizon yanks the old copper out only if its an aerial feed, not when its buried. (Buried is usually just cut down to the ground, but it stays buried). The aerial copper drops are recycled by many techs who dump them in a particular area at their respective garages where Verizon recycles the copper.

4. Leaving the old copper makes the poles look messier than they already are, and this is a small way of cleaning up. It does not block out CLECs entirely, but the CLEC does have to pay if they want Verizon to but a copper drop back up, so the CLECs don't get a free ride anymore as far as the drop from the pole to the house, many CLECs opt not to pay the fee Verizon charges to place a new copper drop and therefore they either tell the customer they have to pay for the install or they say they can't provide service.

•••••

Shamayim
Premium Member
join:2002-09-23

Shamayim

Premium Member

News, schmooze

Corona sighed: "Old news is news again.....here at DSLR."

Old news to some is NEW news to others.

Nothing for you to see here? Move on folks.

Info4U
@verizon.net

Info4U

Anon

Info

4-8 hours sounds about right. Motorola is working on a ONT that has a standby mode that will put the ONT into a sleep/hibernate mode when the power goes out. The ONT will wake when the consumer picks up the phone. I would not be surprised if this feature extended the unpowered ONT from 4-8 hours to MANY weeks. Incoming calls would not work obvously.

Also, my understanding is that Verizon does not Garantee incoming (when operating on batteries) calls since some customers may have older, or too many, sets that require more ringing current than the battery operating ONT can put out. This is similar to the TA adapter on VOIP providers.

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