All the issues are laid out very clearly right here:
»
www.sfgov.org/site/uploa ··· 0806.pdfAs you can see, there are 8 sticking points:
15) Product list: Earthlink does not want to offer open access wireless T1 premium services initially.
18) Earthlink will not agree to rate ceilings for lifeline and wholesale products.
20-21) Again, Earthlink will not agree to deploy wireless T1, not to minimum performance requirements. EL also wants to provide quadriennal reports and SF wants annual reports on network performance.
23) EL does not want to provide customer support in Mandarin or Cantonese nor require that qualified ISPs, i.e. Google, provide Tier 1 or Tier 2 customer service to retail customers. EL will provide tier 3 customer support to ISPs. EL does not want to provide customer support (neither email nor phone) to base or basic tier customers and email support only to other customers.
27) EL does not want to support non-browser based devices and wants to ban non-browser based devices from the basic tier.
30) The city wants EL to pay 5% of advertising revenue from the free service (not the premium service) to the city.
35) No details here, but the two parties cannot agree on municipal accounts.
The other 76 major terms of the contract are complete.