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story category Time Warner's 'Quiet' 10Mbps Upgrade
Already underway upgrades apparently 'starting in Q1 2007'
(old news - 03:39PM Friday Dec 08 2006)
tags: business · bandwidth · cable
There's an e-mail making the rounds to Time Warner Cable Roadrunner customers that says the company is "quietly notifying some of its customers that it plans to double the download speed of its Road Runner broadband service to 10Mbps starting in Q1 2007." Except of course, as we've been consistently reporting, it's not really so quiet: they've already upgraded countless users to 10Mbps, provided they live in areas that have something that vaguely resembles broadband competition.

Parts of Texas, New York and Southern California see 10Mbps speeds, while other markets remain at 7Mbps, 5Mbps or, in some cases, 3Mbps. Hopefully this will eventually be a system-wide upgrade, not just an upgrade for towns and cities blessed by the Fios gods.

Related:
  1. Metrocast Offers Fiber To The Home
  2. Comcast Still Fighting FCC Throttling Sanction
  3. Comcast Bandwidth Meter Still A No Show
  4. RCN Preps DOCSIS 3.0 Launches
  5. Comcast Launches Wireless Broadband In Philly
  6. Charter Offers 60 Mbps In California
  7. Comcast Slammed For Non-Existent Throttling Changes
  8. Mediacom Hints At 50, 100 Mbps Speeds
Forums » Time Warner's 'Quiet' 10Mbps Upgrade
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Julio
Bachatero y Que?
Premium
join:2003-03-19
Brooklyn, NY
clubs:

im loving it

i got the 10Mbps speeds and im loving it. though latency has increased a bit.
--
The internet is a series of tubes..

BIGMIKE
Premium
join:2002-06-07
Westminster, CA

Re: im loving it

NO upload


--
Type "miserable failure" in Google

kamm

join:2001-02-14
Brooklyn, NY
·T-Mobile US

Re: im loving it

said by BIGMIKE See Profile :

NO upload


Umm apart from e-penis waving WTF this VZ result has to do with TWC?

Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX
·AT&T U-Verse

Re: im loving it

I think what he's trying to say is that TWC's upload speed
sucks in comparison to Verizon FIOS.

But if you live in AT&T territory and they haven't offered
competing speeds, then TWC would be better.
--
"The trouble with computers, of course, is that they are very sophisticated idiots." - Doctor Who (from Destiny Of The Daleks)

Tycho X
the cake is a lie

join:2004-02-18
Can someone say exactly what parts of Texas already have 10 mbps?
NYC Girl
Premium
join:2007-02-04
Bronx, NY
Heyyyyy, what about me!!!!!! So, far I am only up to 7.3 8-(

Speedy8
Premium
join:2002-08-22
Alliance, OH
clubs:

Not for me!

I'm sure this will be only in areas with other high speed competition, which will never be where I live, since this isn't a Verizon area.
rackman

join:2000-12-10
Houston, TX

Upload?

What good is 10 Mbps download if you still only have 384 Kbps upload? Every Time Warner upgrade has come and gone without a single increase in upload bandwidth. I can't play on Xbox Live and use my VOIP phone at the same time!
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Upload?

That's why they have Digital Phone. It doesn't touch the Internet.

ph03n1x

join:2003-02-15
Sanford, FL

Re: Upload?

said by hottboiinnc See Profile :

That's why they have Digital Phone. It doesn't touch the Internet.
Not sure how it can not touch the Internet considering that it's VOIP.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

Re: Upload?

Because its not VoIP. It runs over the TWC private network on its own channel on the cable system. When the call is set to hit the actual telephone network then it is switched over. One of their major partners is Sprint-Nextel Sprint has press releases on their site (www.sprint.com) when anything regarding TWC's Digital phone changes or when they extend the cities they cover.

their Digital Phone is like Biz Class broadband. All packets are tagged from the modem or router before they go on the cable system to get QoS over residential customers. They will tell you that as well.

swintec
Premium
join:2003-12-19
Alfred, ME
·RapidVPS
·surpasshosting
·Sprint Mobile Broa..
·VoicePulse
·RoadRunner Cable

Re: Upload?

said by hottboiinnc See Profile :

Because its not VoIP.

All packets are tagged from the modem....
It is VoIP. Voice does not have to be sent over the public internet to be considered VoIP. Voice Over Internet PROTOCOL. You even stated in your response, PACKETS are tagged from the modem.

Also, the quality of service for your digital phone will be different depending on the market. Most of TW's areas, my neighrobring ones included, are a best effort service. If it goes down, they will get you back up, about as fast as they would for Internet custoemrs or cable customers. This is in essence, a novelty service. On the other hand, you have a carrier class service, like the phone company, who is held to strict standards by the government. I believe in some of Comcasts markets, they offer carrier class digital phone service, this includes battery backups through the cable plant connected to alarms that if triggered, a technician will be out with generators in the field, keeping the phone system alive. Certainly something that TW is not interested in providing, at least in this area.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

Re: Upload?

The Packets i'm talking about if you would read it all the way is the Biz Class cable setup.

But TWC does NOT sell VoIP they will tell you this. VOIP is the INTERNET hence the "I" stands for Internet. This doesn't use the Internet. NEVER touches the Internet. VoIP does.

TWC's network does not use the Internet in no way. If it did you would be required to sign up with RoadRunner to have it. But thats not the case. Its a Digital service designed to use a different part of the system. Check Cisco's white papers sense they're ones that are the hardware providers.

swintec
Premium
join:2003-12-19
Alfred, ME
·RapidVPS
·surpasshosting
·Sprint Mobile Broa..
·VoicePulse
·RoadRunner Cable

Re: Upload?

said by hottboiinnc See Profile :

But TWC does NOT sell VoIP they will tell you this. VOIP is the INTERNET hence the "I" stands for Internet. This doesn't use the Internet. NEVER touches the Internet. VoIP does.

TWC's network does not use the Internet in no way. If it did you would be required to sign up with RoadRunner to have it. But thats not the case. Its a Digital service designed to use a different part of the system. Check Cisco's white papers sense they're ones that are the hardware providers.
The I in VoIP is preceding the word Protocol, in other words, Voice being transferred, using an Internet Protocol. You can not single out the word internet from the word VoIP and say that means the voice MUST travel the internet to be called VoIP, VoIP can be any form of voice being transferred using the internet protocol.

Have you ever been into a large business?? Many of these businesses now a days are using massive VoIP systems in house for there inter office calling needs, this is all done WITHOUT touching the internet as you say, but these are still VoIP systems. Better yet, if I connect two IP phones to my personal network in my home and use one to call the other room, guess what? I am using VoIP without touching the internet, but what I am doing is using internet protocol to transfer my voice, to the other phone.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

Re: Upload?

And like I'm telling you. Time Warner is NOT VOIP! No way shape or form is it VoIP. Comcast doesnt sell VoIP either. They sell Digital Phone. VoIP is dependable on the Internet for service. Digital Phone is NOT. VoIP can mess with your Internet Speeds. Digital Phone DOES NOT. Digital Phone 100% clear static Free 100% Digital call. VoIP depends on if you're ISP is QoSing your traffic or who is on the Internet at your house.

DP is not VoIP how ever you slice it you will always B wrong. TWC will also tell you it does not use VoIP in anyway. Its a private network of phone services attached DIRECTLY to the POTS network. That is why it takes them so long to turn on new years as everything but me routed to the CO and the E-911 must work.

swintec
Premium
join:2003-12-19
Alfred, ME
·RapidVPS
·surpasshosting
·Sprint Mobile Broa..
·VoicePulse
·RoadRunner Cable

Re: Upload?

Who am I going to ask at TW if they use VoIP?? The tier one monkeys? lol..Please...Anyhow here is more info for you...

A thread that was started awhile back regarding the differences between "VoIP" and cable company services: »[General] Digital Phone vs. VoIP

SOme particular quotes and links of interest for our discussion:

cable based internet telephony: »www.iec.org/online/tutorials/vocable/ Again, watch the way it uses internet telephony in its explanation.

From this quote we can see that Charter in many of its systems use VoIP to handle its voice:
"Charter, in most of it's telephony service areas, DO use TCP/IP as a transport between the phone adapter and the soft switch. All calls to other Charter customers on that same soft switch will be completely "VoIP". If you call someone not on the switch, the call will be handed over to the POTS system." ...Again, your voce is being handled under internet telephony to the soft switch on the cable providers network.

Another quote from a Shaw Cable Phone Tech.... "Digital phone does in fact use Internet Protocol to transmit packets as per the CablePacket standard DOCSISv1.1. Seeing as how it is also voice you then have Voice+IP=VoIP. ISDN, TDM, DSL etc are just transport layers. It is IP that runs on top of them.
I think where people get confused is in the term Internet protocol. It is the protocol used over the internet but does not automatically mean it is ALWAYS used over the internet. In the case of Digital phone it is also used over a private cable network."

And now, for the real kicker, straight from Time Warner Albanys FAQ section of there website:
"From Time Warner's web site (Albany area)

Q:Isn't Time Warner Cable Digital Phone a VoIP service?
A:While Time Warner Cable Digital Phone is an IP-based telephony service, unlike most VoIP providers, Digital Phone service is managed over Time Warner Cable’s private IP network so customers’ calls never touch the public Internet."

Lets go back and read that again: IP-Based telephony service.. This was also on New England TW website, but I can not remember where I saw it, however, this goes back to my post form an hour ago, Using the public internet does not make something VoIP. I dont know who you are talking to out there in your market or if you simply call up tier 1 to ask questions, or even if your market is using some unheard of system, but many cable companies ar ein fact using an internet telephony service. and Time Warner Albany spelled it right out for you.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

Re: Upload?

You don't get just Tier 1 when you call into TWC anymore. You can go direct to Tier 3 who actually is the Admit for everything on the phone. They handle the system when a CS 1 can't do it or T2.

They may use VoIP for what ever reason they want to saying its the same just doesnt have to use the Internet but VoIP was set up to use the Internet there for will always be considered a Voice OVER INTERNET Protocol.

swintec
Premium
join:2003-12-19
Alfred, ME
·RapidVPS
·surpasshosting
·Sprint Mobile Broa..
·VoicePulse
·RoadRunner Cable

Re: Upload?

said by hottboiinnc See Profile :

..VoIP was set up to use the Internet there for will always be considered a Voice OVER INTERNET Protocol.
VoIP was originally setup to use the public internet?? Huh...Links please?

hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:
It runs on a different channel then road runner does. If road runner goes down your phone still works with digital phone.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Upload?

Right. Unless the outage affects both services which then its beyond a major outage.

BIGMIKE
Premium
join:2002-06-07
Westminster, CA

said by hayabusa3303 See Profile :

It runs on a different channel then road runner does. If road runner goes down your phone still works with digital phone.
And if both go down?
--
Type "miserable failure" in Google
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

Re: Upload?

No service. And within a couple hours TWC will have the network back up. I have only had 2 outages with Digital phone. One was the network techs were doing a system update and the network failed, but so did basic cable channels some how. The other was during a cable modem patch but a simple call into Digital Phone Support they rebooted the modem set a new config file to it and was up and working again.

The only two outages from their network. Unless you count the one that was a power outage during a thunderstorm that even knocked out landline service for a couple days. Digital phone customers in my neighborhood were the only ones with phone--unless you have cell service of course.
Llama

join:2000-11-25
Findlay, OH

I would like to see a confirmation that digital phone runs on a different channel. My digital phone connection breaks up a lot and has a lag when talking when I have my RR upload at max. I also have never experienced just an outage in either RR or my digital phone connection. It is always both.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

Re: Upload?

If you're having issues with your digital phone you need to contact Tier 3 for that. If you have one of the Webstar modems it will need to be replaced. TWC-MidOhio knows there is a problem with them and are only replacing them as needed with a SB Modem.

and Tier 3 will tell you that the DP is on its own network channel.
Llama

join:2000-11-25
Findlay, OH

Re: Upload?

The Webstar is to blame then. I'll take it in to swap out this week.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Upload?

Offices do not have these. They are not allowed to give them out.

You'll have to have a tech do it. call 611 on Digital Phone and they'll be out the next day.

hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:
·QuantumVoice
·AT&T Southeast
·RoadRunner Cable

said by rackman See Profile :

I can't play on Xbox Live and use my VOIP phone at the same time!
I run 2 xbox live accounts no lag and hosting games, plus kids on there phone lines plus on there cumputers at the same time, plus me and the wife on different xboxs never had a problem. I'm on 5/384.
HardCoder

join:2006-07-22
Raleigh, NC
swintec is right. IP is used for the internet, intranets, what have you. VoIP is a term used for all voice over an IP network. In fact, POTS uses VoIP for the majority of long distance calls.

hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:

Yawn

When i see it here, i will believe it.

kamm

join:2001-02-14
Brooklyn, NY
·T-Mobile US

Re: Yawn

said by hayabusa3303 See Profile :

When i see it here, i will believe it.
?

»Re: [TWC] 10mbs DL in 11379 !!

said by kamm See Profile :



Confirmed in 11215... but latency is a LOT higher now!



MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs:

Troller link

That link if you read the bottom is pure trolling I have never heard of Time Warner throttling speed.
--
Team Discovery-Join the fight
tmc8080

join:2004-04-24
Floral Park, NY

enough of this 20/5

Yeah, upgrade... that's the ticket.. spur on Verizon speed upgrades: 20/5 for entry level 50/10 mid-grade and 100/100 premium (of course 100/100 with a 1 year commitment would get you an instant upgrade to gpon terminal)
timpinson

join:2001-08-17
Dallas, TX

Sigh........

I would've given anything had they just fixed the problems their existing customers had, and get them up and running, instead of worrying about increasing speed all the time. I had a great connection with Comcast until TWC took over, then it all went downhill after that. Couldn't get anyone to fix or address my problem, so I had to go with someone else for internet service. I'm on a slower connection now, but thank god it works for a change. Oh well, thats life I guess.......
Cyber2lz

join:2001-11-15
Odessa, FL

upload speed

Hey, TWC More upload, please!!!!

I'm not saying match my FiOS connection, but 7/512 ????
Come on !!!
--
The Light Pipe is the Right Pipe !!!
tcent3

join:2006-09-23
Syracuse, NY

Re: upload speed

Agreed. I don't think download is a huge issue because an average user will probably not notice the difference between 5 and 10 down. However, their upload speeds are horrible. I am "supposedly" suppose to be upgraded to 10 down and they have never told me what my upload speed should be (don't really care since fios is coming in tomorrow). Here is what I usually get.



Clearly, I am not getting 10 down. Until TW upgrades their system, they can expect to take a huge hit from FiOS.
ramandala
Premium
join:2006-03-14
San Dimas, CA

Re: upload speed

Be careful what you wish for... TWC has adopted new software that prohibits their tech support from tweaking individual modem speed limits. So, if your download or upload speed is exceeding your current advertised plan speeds, you can kiss that goodbye when they re-provision your modems. That's what just happened in Southern CA. Well, actually in Southern CA it is worse. I am on the standard plan with a local market advertised speed of 4000x512. Yet, after reprovisioning my upstream was capped at 384. When I called tier III support they told me that they cannot readily fix the problem because the speed is incorrectly programmed into my plan for my market. So, everyone in SoCal in the standard plan is now getting 384 instead of 512. Even though TWC is false advertising, they won't bump up those affected to a faster plan until the issue is resolved, nor will they discount the charges of those affected.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: upload speed

I have the same upload problem
They blame it on my router but i get still less then 384 without the router connected; always have. But since the speeds "are up to" not a thing you can do about it. And they'll tell you that.

Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
clubs:
·RoadRunner Cable
·Time Warner Cable
·Time Warner VOIP


3 edits

512 k upload

fu Tw it's only 512k upload lieing SOB's

saying that we would get 1mbps upload (via usps mail)

10Mbps speeds, while other markets remain at 7Mbps, 5Mbps?

i see 8mbps /512

7.8/490 with overhead



--
Your Thread Is worth less With out Pictures
tcent3

join:2006-09-23
Syracuse, NY

Re: 512 k upload

Yeah TW has been screwing everyone over for awhile because no company could compete with it. Now that FiOS comes along, all their holes are being exposed. People will now begin to question TW and answers will come around shortly.
nycbubba2

join:2002-07-15
Staten Island, NY

yep.. it seems like they cap everyone at 512Kbit. The max I ever get is 490 also.. I wonder how much of an upgrade, if any, the users who are paying for the Premium (8Mb/512K) package in NYC. Or are they being screwed over?

tt1
Premium
join:2003-06-12
Stillwater, NY


I am very happy! this is standard!
BigRooster

join:2005-08-07
Rialto, CA
·RoadRunner Cable

I was spoiled...

When Adelphia was still around, their Premier package was advertised as 6/768 but I, like many other Adelphia customers, got closer to 6800/900. Now, with the switch to Time Warner, I get around 7.8/490. It's sort of diffucult to go from 108kb/s upload to 60kb/s in a blink of an eye. I know many people would say 60kb/s is fine for home use, but it would be an understatement if I said I'm really missing Adelphia right now. On top of that, with Adelphia I could d/l at ~840kb/s but with TW I get ~820kb/s... so a whole 80kb/s more with the switch to TW even though they almost cut upload in half and we're paying the same price.

I've gotten numerous letters in the mail from TW saying 10/1 will be available "soon." That'd be cool if soon was with in the next 2-4 months, and not next summer or even later like I've read in the Adelphia/TW forums. I always heard TW was behind in speeds, and now I see those rumors are painfully true. Hopefully their service is solid, because over time I'm sure I'll get used to the deficit in upload speed... but TW really does need to wake up and at least upgrade their upload speeds across the board to perhaps a minimum of 512 for the basic net package. 512 on their "fastest" net package is also a joke...

But that's just my opinion.
BigRooster

join:2005-08-07
Rialto, CA

Re: I was spoiled...

A quick typo in my original post;

I currently get ~920kb/s with TW, not 820kb/s.
emagenasian

join:2003-08-08
Los Angeles, CA
·RoadRunner Cable

I'm with you on that one BigRooster. I called many times and asked them about my upload issue. One of the tech told me I was locked at 512K and there was nothing he can do unless I upgrade my package. How am I suppose to upgrade my package when I'm already on the top of their package?!? It is very hard to adjust to coming from adelphia with 768K upstream down to 512K with TW. A promised brochure was sent out which I saw their highest Package to be 10mbit down and 1mbit up. So where is it?? It only upsets me when I tried calling the reps and most of the one I talked to are clueless to even know what package I have to begin with. And yes, I am beginning to miss adelphia already, thanks to TW and their PROMISES!
tcent3

join:2006-09-23
Syracuse, NY

In news..

This is not really "quiet". I read this in the paper about 3 months (Syracuse Post Standard for any cny'ers)ago. It was in the side column in the local section and it said "Time Warner announces speed upgrade" and underneath it simply said to compete with FiOS they were upgrading to 10 down. Today, there was a HUGE advertisement saying the same thing. So it is not really quiet for anyone in New York at least. Funny how they never mention upload speeds, eh?
nycbubba2

join:2002-07-15
Staten Island, NY


2 edits

I've got the upgrade...

Funny how I wrote a nasty complaint email to them a few days prior to the speed increase. No matter what.. TWC/RR still sucks on the UL speed. Seems like they have no restrictions on ports 80/443/21 etc though. Can someone who have Fios 15/2 test those ports and see if they are being blocked by VZ? Upload speed bites... so does latency. I want god damn FiOS already!!!




bigxl31

join:2001-11-01
Englishtown, NJ

Re: I've got the upgrade...

NYCbubba2, your in staten island and getting those speeds? 9696Kbps... i am in SI and have not gotten this yet i am on premium RR too i get 7900Kbps.
nycbubba2

join:2002-07-15
Staten Island, NY

Re: I've got the upgrade...

Uhm, first.. try re-booting your router and cable modem. (unplug em, and then plug it back in, and let it re-sync with TWC/RR). If that fails... well the other thing is, they upgraded people using Road Runner Standard (5Mbps/384Kbps), I'm not sure about Premium. If anything, cancel premium, and tell them to put you back on Standard, you'll get the 10M/512K AND at lower prices. They not telling the Premium ppl that they upgraded standard because they still want to collect the $79.95/monthly fee, and rip them off. We should all petition against TWC/RR. !!! They are a GREEDY and EVIL company.

rchandra
Stargate S G-1 And Atlantis Fan
Premium
join:2000-11-09
14225-2105
clubs:

Fios around, but still 4-5Mbps

heck, we have Fios in these parts (Orchard Park and Hamburg at least), and we're still chugging along at 4-5 Mbps. But then again, maybe it's because we're former Power Link territory, and they'll EVENTUALLY get around to upgrading us.
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.


Jeopardy! replies REALLY suck!
Forums » Time Warner's 'Quiet' 10Mbps Upgrade


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