dslreports logo
story category
Billing The Dead
Brother fights Sprint to cancel dead brother's phone
by Karl Bode 09:33AM Thursday Jan 18 2007
Last June, we mentioned how one woman couldn't get AOL to cancel her mother's account after she died, a support rep telling the woman her deceased mother would have to call in and cancel the account herself. Now the Consumerist tells the story of a man who can't get Sprint to cancel his dead brother's cellphone account. He's waiting on a death certificate from the medical examiner's office -- so the best he could get Sprint to do (after talking to two support reps and a manager) is to put the account on "vacation," which incurs a monthly bill of $5.95 per month. The site offers a how-to on cancelling the accounts of deceased loved ones.

98 comments .. click to read