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story category Earthlink Struggles, But Shows Promise
Slow and painful metamorphosis
(old news - 12:09PM Wednesday Feb 07 2007)
tags: competition · business · alternatives
A few years ago, Earthlink and AOL faced the same problem: how to convert themselves from dial-up providers to profitable players in the broadband space. AOL, after a half decade of drunken pinwheeling, finally decided they'd just become Yahoo. Earthlink decided they'd try their luck as a broadband provider, something that wasn't made easy with the elimination of mandatory line sharing and the lost brand X battle.

Earthlink started exploring non-incumbent routes to customers. They began investing in broadband over powerlines, working with Covad to offer line-powered voice and offering municipal Wi-Fi. So how are things working out financially? Not particularly well, according to the company's latest earnings report. They posted a quarter loss of $24.8 million, compared to the profit of $29.2 million they posted a year earlier.

Interestingly, though, this quarter was the first time they made more money from broadband (1.88 million customers) than narrowband (3.3 million customers), and they showed a 35% jump in broadband revenue. The majority of the losses were due to marketing for their Helio MVNO, their joint venture with SK Telecom. The company didn't itemize profit or subscribers to their muni-Fi deployments. Despite some potential, investors still aren't holding their breath.

Related:
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  5. AT&T 'Sets The Record Straight' On Verizon Ads
  6. Deutsche Telekom Looking For U.S. T-Mobile Partner
  7. FCC Broadband Problem List Omits 'No Competition,' FCC Itself
  8. Clearwire Nabs $2.8 Billion In Additional Funding
Forums » Earthlink Struggles, But Shows Promise
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Post a:

kyramilan

join:2006-11-26
Pensacola, FL

Earthlink is AOL without a Huge Backer

-Nuff Said.
dmh748

join:2002-03-07
Boston, MA

Looks like Covad is saving Earthlink

Can't wait for the 8.0 DSL/LPV bundle to be offered in more areas

sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Morristown, NJ

Re: Looks like Covad is saving Earthlink

More like Earthlink saving Covad. They're picking up the tab for the new equipment.

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: Looks like Covad is saving Earthlink

does earthlink partner with 3g internet connections too?
--
www.LakeSemaJ.com
sparkyy
Premium
join:2005-12-22
Brooklyn, NY
Nope....its a loan.

kyramilan

join:2006-11-26
Pensacola, FL

said by dmh748 See Profile :

Can't wait for the 8.0 DSL/LPV bundle to be offered in more areas
Too bad it'll probably be Verizon offering that.
ender7074

join:2006-11-21
Saint Louis, MO

Stick a fork in them...

Their done. These old dialup companies just can't compete anymore.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

Re: Stick a fork in them...

They could if they didnt rely on the telcos and the Cable companies for lines. They should invest in actual wireless equipment. Offer a service like Clear Wire instead of selling cell phones from Sprint that money could be used for a new service that would actually pick customers up. Just not focus in the "metro" cities but in areas were customer's can't get anything or are limited to 1 or 2 providers- cable and DSL from the ILEC.
jdmatl

join:2000-04-27
Deerfield Beach, FL

Bought and destroyed NewEdge Networks

NewEdge was a top quality network of internet T1's and Ds3's all across the USA.

EarthStink bought them, made them change their backbone to Covad and the outages started by the 1,000's. They lost about 1.2mill of our business. RIP EarthStink....
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable


1 edit

Re: Bought and destroyed NewEdge Networks

I am a Referral agent for NEN and they still use a great deal of their own ATM network. The only real thing that has changed that I have really seen in the company is NEN is now offering faster DSL packages but still more than what businesses are willing to pay for ADSL no matter what your promise them over the ILEC.

Edit Add:

NEN should have stayed as a Wholesale/Resell partner company instead of trying to compete against its own partners such as the ISPs that use them. If they would have stayed with that their business wouldn't be that bad. When they started playing games with the ISPs thats when things got nasty.

inteller
Sociopaths always win.

join:2003-12-08
Tulsa, OK

Earthlink the next @Home

They are being set up for a fall, just like @home. They will have the rug pulled out from under them, their assets divied up and split among the various telco and cable providers that they use.
rob2006

join:2006-11-07
Austell, GA

Re: Earthlink the next @Home

i pay for 3.0 mbps and recieve 6.5 mbps down and 544 kbps up via bellsouth

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

Re: Earthlink the next @Home

said by rob2006 See Profile :

i pay for 3.0 mbps and recieve 6.5 mbps down and 544 kbps up via bellsouth
Oops, caught you in a bold face lie. You only pay for 3.0 and you only get 2.5 speeds when downloading as your MaxSync Rate is set to the line maximum yet the Radius Profile has you locked and throttled at 3.0 Mbps as it should.

»[Line Problem] speed problems
said by rob2006 See Profile :
Downstream Rate: 6528 kbps
Upstream Rate: 448 kbps

and i am not getting those speeds i dont know whats wrong
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

Forgot my login

@ameritech.net

I switched from Earthlink

I switched from Earthlink about 6 months ago, after being an Earthlink DSL customer for 6 years. I was paying $40 per month for a 1.5 Mbps/256 Kbps connection (Covad equipment/network on the backend). My ILEC offered 6Mbps / 384 Kbps connections for $29 per month... I didn't really need the speed (though it is nice when I occasionally need it), but $10 per month is $10 more that I have to spend on other fun things... The savings more than cover my Xbox Live subscription, for example... Anyhow, I digress...

I called Earthlink, who was offering new subscribers a lower cost package than I had. I told them I'd be happy to stay if they reduced my rates to the new subscriber rate... I was out of contract, so it's not as if I was trying to change the terms of a contract or anything... I wasn't mean or anything, and I explained exactly why I had asked to have my per month costs lowered... They wouldn't do it, so I told them to cancel my account.

Basically, my point is that if you're going to treat existing customers like second class citizens, then you're going to lose business. Those customers who, like me, were valued less than a new customer are going to have a lower opinion and are going to speak out about the company (like I'm doing now). It makes their job all the more difficult in attracting new customers.... Will they never learn?

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

Re: I switched from Earthlink

said by Forgot my login :

I switched from Earthlink about 6 months ago, after being an Earthlink DSL customer for 6 years. I was paying $40 per month for a 1.5 Mbps/256 Kbps connection (Covad equipment/network on the backend).
Covad has never offered 1.5/256 service (That was a Bellsouth exclusive). You simply made an error as 1.5/128 or 1.5/384 are the only two 1.5 profiles Covad has ever supplied to Earthlink customers.

I guess that is from the second class memory.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?
jpochedl

join:2007-02-07
Cleveland, OH

Confessions of an Earthink Switcher

I switched from Earthlink about 6 months ago, after being an Earthlink DSL customer for 6 years. I was paying $40 per month for a 1.5 Mbps/256 Kbps connection (Covad equipment/network on the backend). My ILEC offered 6Mbps / 384 Kbps connections for $29 per month... I didn't really need the speed (though it is nice when I occasionally need it), but $10 per month is $10 more that I have to spend on other fun things... The savings more than cover my Xbox Live subscription, for example... Anyhow, I digress...

I called Earthlink, who was offering new subscribers a lower cost package than I had. I told them I'd be happy to stay if they reduced my rates to the new subscriber rate... I was out of contract, so it's not as if I was trying to change the terms of a contract or anything... I wasn't mean or anything, and I explained exactly why I had asked to have my per month costs lowered... They wouldn't do it, so I told them to cancel my account.

Basically, my point is that if you're going to treat existing customers like second class citizens, then you're going to lose business. Those customers who, like me, were valued less than a new customer are going to have a lower opinion and are going to speak out about the company (like I'm doing now). It makes their job all the more difficult in attracting new customers.... Will they never learn?

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

Re: Confessions of an Earthink Switcher

said by jpochedl See Profile :

I switched from Earthlink about 6 months ago, after being an Earthlink DSL customer for 6 years. I was paying $40 per month for a 1.5 Mbps/
How many times are you going to post the same exact content?

»I switched from Earthlink
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?
dare99me

join:2005-11-25
Red Bank, NJ

To Hell with Earthlink- a VZ Tech

Earthlink dsl customers never know that DSl is provided by Covad DSL, Covads rents ILEC infrastructure , then earhtlinks customers want to why ATT,Verizon and other ILEC Technicians show up to their homes. I have to explain every god damn day how it works. I Hope Earthlink goes under for fraud, bullshitting their customers, about the bullshit service that they offer.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable

Re: To Hell with Earthlink- a VZ Tech

how have they committed fraud? By not telling customers who they actually provide service through? If so thats not fraud. Many companies don't do that. If so TracFone and several other cell phone companies would be in trouble for the same. Customers should know Earthlink isn't going to send out their own techs. Its common sense. Earthlink also deals direct with the ILEC in some areas.

But with EL outsourcing their support/customer service/billing to another country what do you expect from those employees? They're not even part of EL just a contractor EL highers- the same thing VZ does with their DSL support and every other HUGE company in the US.

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

said by dare99me See Profile :

Earthlink dsl customers never know that DSl is provided by Covad DSL, Covads rents ILEC infrastructure , then earhtlinks customers want to why ATT,Verizon and other ILEC Technicians show up to their homes.
Locked in a cubicle leaves you delusional to the facts. It's not even funny. The majority of Earthlink/Mindspring customers are fully aware that Earthlink is a reseller (except the abnormal, but statically proven minority of people that are clueless about their VCR Timer blinking 12:00 and can't fix it are the only ones that don't know where their DSL Sync comes from). Yes, it is a majority and they know this "out in the open" fact and are smarter than you can imagine. In fact, they are so smart they request Covad (Yes, they request a CLEC by name!) as they know the ILECs employees only screw up their DSL.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

fatmanskinny
Premium
join:2004-01-04
Wandering
·Comcast Digital Vo..
·Comcast

Former insider's point of view...

Although I had a lot of fun working there, it was a pressure cooker. I am glad I had the experience but man, it was a challenging one like no other. That was my first entry into a huge corporation and I bled a lot and have a lot of battle scars from there.

Was it worth it? Yes! I learned a lot while I was there but EarthLink need a huge makeover. I personally think outsourcing, cutting corners on customer service and the treatment of their employees will be the death of this company. A lot of great talent left and will continue to leave the company because they could not stand the mistreatment (me included) and the pressure to produce the work of 4 people.

--
The only place where Success comes before Work is in the dictionary.
Forums » Earthlink Struggles, But Shows Promise


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