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Only 15% Sign Up For Triple Play
And most of them are with Comcast...
(old news - 10:19AM Wednesday Mar 21 2007)
tags: dsl · prices · business · cable
If you listened solely to press releases, you might think that most customers now get data, voice and video services all from one provider (aka the "triple play"). The results of a new survey indicate that 85% of consumers don't grab the triple play, though that number is down from 89% a year ago (that slow shift exciting investors). Comcast is the most successful at signing up triple-play customers, thanks largely to their aggressive VoIP push and their $99 introductory bundle. Still, the majority of users are preferring to pick and choose their services, and the "quadruple play" (adding a wireless option) remains little more than a provider pipe dream.

Related:
  1. There Is No Broadband 'Price War'
  2. Qwest's 'DSL For Life' a Good Deal?
  3. Comcast Ramping Up Customer Retention Offers
  4. Verizon To Offer Broadband Wireless Bundle Discount
  5. Comcast Unveils New International VoIP Plans
  6. Time Warner Cable: Caps 'Make Your Internet Experience Better'
  7. DSL Takes A Beating
  8. RCN Offers Less For More
Forums » Only 15% Sign Up For Triple Play
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Post a:

supergirl

join:2007-03-20
Pensacola, FL

I wouldn't

I don't like having everything with one provider. Most times it doesn't make cent$.

RideRed
Vista needs a popup blocker for Vista
Premium
join:2005-06-18
USA
·RoadRunner Cable
·1and1
·Verizon FIOS

We'll see what happens when the promo prices expire

It's easy to get customers with promo pricing...just look at DSL sales over the last few quarters.

It's keeping them when Comcast jacks the rates to "normal" that will be the trick.
--
There's only 10 types of people in this world. Those who understand binary, and those who don't. 

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL

Re: We'll see what happens when the promo prices expire

Yeah...the real news is how much churn there is after the promo pricing expires.
--
Toolmaster of La Grange.

RideRed
Vista needs a popup blocker for Vista
Premium
join:2005-06-18
USA
·RoadRunner Cable
·1and1
·Verizon FIOS

Re: We'll see what happens when the promo prices expire

I'm sure that cable with play the telco retention game where if it becomes a choice between renewing the customer for another 1 year promo or the customer cancelling, the retention agent will just give them the promo again.
--
There's only 10 types of people in this world. Those who understand binary, and those who don't. 

linflas

join:1999-08-18
Manassas, VA

Re: We'll see what happens when the promo prices expire

They won't even do it with existing customers. The only reason I have not switched to Comcast Digital Voice is because they refuse to give me triple play pricing because I already have data and basic cable from them.
Ahrenl

join:2004-10-26
North Andover, MA

Re: We'll see what happens when the promo prices expire

I always take advantage of any of their advertised deals as an existing customer. I just tell them I'd like to setup a cancellation date, and *poof* instant rate reduction. The only time I was rejected was when I called BEFORE my last rate reduction had expired. They said they couldn't just roll me into a new one. So I had to wait a few weeks and call back. I've been a Comcast subscriber for 5+ years (because of a brief stint with RCN) and I currently enjoy the $99 triple play pricing package.

On a price basis I love Comcast VOIP. If I didn't get an actual discount on my cable/internet bill for having it, I would consider it terrible. If they didn't offer me the triple play promo price I would switch my voice line back to POTS with Verizon. VOIP is terrible, and only worth it if its free. 50% of the time you call my phone it tells you it's been disconnected. If you call RIGHT back it goes through, but for people who don't know that, well, it sucks.

fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN
·Comcast

said by linflas See Profile :

They won't even do it with existing customers. The only reason I have not switched to Comcast Digital Voice is because they refuse to give me triple play pricing because I already have data and basic cable from them.
i'm an existing customer and they gave me promo pricing-if you don't get it the first time you call them, just keep calling until you get a service rep. who gives it to you
--
NEVER pay full price: »home.comcast.net/~fonzbear2000/f···000.html

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
·DSL EXTREME

I agree - that's one of the main reasons I haven't been using Cable (Comcast now TimeWarner).
Promo Price $24.99 or $29.99 then ~$45 after a year

I've had DSL, and its gone down every year (probably near the end of that). $39.95 --> $34.95 --> $29.95 --> $24.95

I on a pseudo triple play - only because it makes sense for me.
at&t local, long distance (unlimited - same price as TW)
at&t wireless (Cingular)
DSL (DSL Extreme)
DirecTv (at&t pushes Dish, but I like what I have, and their price is no better).

supergirl

join:2007-03-20
Pensacola, FL

Re: We'll see what happens when the promo prices expire

DSLX - I'm surprized it works reading the reviews. Maybe the low price (crappy service) is why people b*tch about them constantly. Funny, until people gripe here about them, nothing gets fixed.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
·DSL EXTREME

Re: We'll see what happens when the promo prices expire

The only issue that I've had with DSLX is SBC/at&t's lines...
since I'm at ~12k' I'm only rated for 3Mbps/512kbps. Since I use it for work (from home - VPN/X-11/Remote Desktop, etc), I need something _really_ stable. I had the service capped at 2498kbps/512kbps, as at&t's lines would cause resets during the day. Latency is low, and the service is stable, and the price is good (same as at&t's, but without PPPoE, and the typical outsourced support). I _really_ doubt that at&t would allow me to request speed caps on my line, and do it within 1 business day! DSLX's bad side was when they attempted to play Internic and hijack 404 with a namefinder service on DNS. I would have found another ISP if they didn't remove it.

bentman78
Bentley

join:2004-04-16
Arlington, VA
·Comcast

When my promo plans are up I call up and cancel. They lower them again for another six months. When six months comes up call and repeat. Works for me every time.
--
"I hate conservatives, but I really hate liberals." - Matt Stone
»www.reason.com/
rayeger

join:2003-07-05
Warren, OH

Re: We'll see what happens when the promo prices expire

I know I am going to try that when my promo expires in July. The beginning of last year, I received a flyer because I had Directv, Time Warner offered me Digital cable with one premium channel, with one DVR, and a second digital box, Road Runner, and Digital phone, for $99 a month, guaranteed for 18 months. If I read the current prices, that should be about $150 a month normally. If they don't offer to extend it, I will cancel the cable and go back to Directv (and get less picture loss that I did with Time Warner!!!). I will keep the Road Runner and Digital phone, I have no complaints about either of those. Since we have Embarq for the local phone company, they just cant come close to Time Warner in price.

Bobcat
Verizon blows, Cablevision sucks
Premium
join:2001-02-04
Bedminster, NJ

I want a strike-out

I look forward to the day when I do zero business with Cablevision.

Straphanger
Express is Back
Premium,Mod
join:2001-12-08
Jackson Heights, NY
clubs:
·RoadRunner Cable

Host:
TV over IP
New York
Audio/Video Chat

Smart consumers...

...know better than to put all your eggs in one basket. I know that these prices will only last for a year and then they jack you up to 120/130. In the long run, it won't be worth the short term savings. Companies just hope to grab those less informed consumers that say "ooo...low prices...I'm in!" and don't question what strings are attached, the quality of service, etc.
--
Please use all available doors...you have 33 to choose from.

rodoke

join:2003-10-28
Carbondale, IL

Re: Smart consumers...

IAWTP, and as a poor college student, giving one company that much ability to disrupt your life is just stupid.
--
英語の言葉は綴り難い。
RayW
Premium
join:2001-09-01
Layton, UT
clubs:
·XMission

Triple? Quad?

I get telephone from Qwest, DSL from Qwest, ISP from Xmission and TV from my antenna. And no way in the place snowballs do not have a chance am I giving up Xmission for MSN, so unless they come out with a Double Play, I am out of luck.
--
I am not lost, I find myself every time.
laizure

join:2006-08-13
Mountain View, CA

Re: Triple? Quad?

why would I sign up for anything like this. I hate contracts. They lock you in and then some new high tech thing comes out and then I want to get that instead, happens with phones all the time.
RayW
Premium
join:2001-09-01
Layton, UT
clubs:
·XMission

Re: Triple? Quad?

said by laizure See Profile :

why would I sign up for anything like this. I hate contracts. They lock you in and then some new high tech thing comes out and then I want to get that instead, happens with phones all the time.
That is very true if you are one who must have the latest and greatest. Those who just want the best price may or may not be better off with a contract, depending on what happens if the market falls out. One example, several folks here have lifetime cellphone contracts, I think it just went up to about $16 a month because of the change to digital, but the price is still about the same per month as it was 8 years ago.
--
I am not lost, I find myself every time.

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:

money, stupid

unless these companies are willing to entice us to use multiple services from them by making them significantly cheaper (without intro offers), then why bother? add in contracts and the pot is just sweetened with raw sewage? no thank you.

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
·Vonage

My definition of a "triple play"

DirecTV - Verizon FIOS - Vonage

So far, all I have is a double play . . .

I save $35.00 a month when I dropped Comcast CableTV.
I saved $10.00 a month when I dropped Verizon phone for Vonage.
I will save at least $15.00 a month when Verizon FIOS is offered in my area.
Comcast charges me a $15.00 penalty because I don't subscribe to their TV service.
--

Ö¿Ö
The Rules of Spam | Maryland's Newest Anti-Spam Law
Where are we going? And what's with the hand basket?
apollo80

join:2002-01-31
Richmond, VA

Re: My definition of a "triple play"

said by newview See Profile :

DirecTV - Verizon FIOS - Vonage

So far, all I have is a double play . . .

I save $35.00 a month when I dropped Comcast CableTV.
I saved $10.00 a month when I dropped Verizon phone for Vonage.
I will save at least $15.00 a month when Verizon FIOS is offered in my area.
Comcast charges me a $15.00 penalty because I don't subscribe to their TV service.
Wow, I guess I'm the only one who actually wants triple play...from VERIZON, once Fios it turned on in my area. Already have them for phone and DSL, and will jump on the fios tv bandwagon. Don't necessarily know if I'll go the triple play route for service, I may want more tv programming...but I'm happy to finally tell Comcast where to go once and for all...

supergirl

join:2007-03-20
Pensacola, FL
·Cox HSI
·AT&T Southeast
·magicjack.com
·Skype

Re: My definition of a "triple play"

With FIOS, I would have their TV and HSI. My cellphone has unlimited. One thing I don't want: contracts on HSI and TV. I can understand cell unless I buy the cellphone outright. I would have Cox Digital Phone but hurricanes prevent that. Bell stays up. Cox doesn't.

supergirl

join:2007-03-20
Pensacola, FL
·Cox HSI
·AT&T Southeast
·magicjack.com
·Skype

Good Luck with Vonage after March 23rd. VZ wants them shut down.

If VZ wins, Vonage will only be able to allow Vonage people to talk to Vonage people.

I hope VZ wins. I would love to not see any Vonage commercials for awhile, er, years. LOL!
NYC Girl
Premium
join:2007-02-04
New York, NY
Triple play from TWC:

Digital Phone, RR Standard Internet, Cable TV w/Showtime on Demand and HBO on Demand - 153.89 plus taxes and fees.
CLEVELTECH

join:2006-12-21
02107

LOL

»www.miscellanea.net/vid/webhog.mpg

cork1958
Cork

join:2000-02-26
Fruitport, MI

Not for me either, yet!

Although Charter's ad is enticing, I just can't make myself go for it. Even if for no other reason than the fact I turn the modem off every night.
--
Yep, we're back to Windows and Opera!!

MisterMarcus

join:2001-11-10
San Diego, CA
·RoadRunner Cable

I have triple play

Had it with Cox - they over charge for certain things, but I loved the service.

About to have it with TWC when I move next month.

For me it's not really about price, it's about convenience. Dealing with one person rather than multiple companies is definitely a plus. Additionally, I don't have to give TWC or Cox a credit card for anything if I don't want to, they send me a bill and I pay it however I see fit.
NYC Girl
Premium
join:2007-02-04
New York, NY
·RoadRunner Cable
·Time Warner VOIP

Re: I have triple play

Yes, I am grateful for the non-credit card billing. If something goes wrong there are no charges on your credit card. I fear that it would take a long time go get a credit from the company while they are "sorting" out your service problem or dispute.
jagged

join:2003-07-01
Boynton Beach, FL

What's the point

If a lot of people are like us, using cell phones, why waste money for a dumb VOIP when you use you cell for everything.

Besides, it's VOIP not exactly something you can count when it's being backed up by flaky HSI that you don't know how bad it will get when it rains outside. And cell phones are bad enough

Now if they're like Adelphia which gave you internet for $33 if you bought analog+digital, then sure I'd sign up too

insomniac84

join:2002-01-03
Schererville, IN

People aren't dumb.

They see that you only get the cheap advertised price for 3-6 months. Then to top it off cable companies are known for raising their prices regularly. Triple play via cable is no deal. Now the phone company might have better odds, but their technology is more limited and isn't anywhere near as available. But if the telcos do offer a decent triple play and allow you to renew the intro price indefinitely like dsl, they will win.
haertig

join:2000-12-31
Broomfield, CO

Hard to believe...

"Only 15% Sign Up For Triple Play"

I find it hard to believe that the other 85% can actually FIND non-TriplePlay pricing. I've searched Comcast prices for just an internet connection, nothing else included, and it's not exactly easy to locate that info.

Now I'd be more likely to believe this if the headline read: "Only 15% Sign Up For Triple Play, The Other 85% End Up With It By Accident".

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
·AT&T Midwest

Re: Hard to believe...

Find it? Comcast stuffs your mailbox full of smarmy fliers about it every week if you don't have it...how can you avoid knowing about it?

My personal favorite is the "savings". If you order every freaking phone feature then yeah, you might save a few bucks a month, but if you are a sane consumer and don't bite on the ups and extras (who really needs all that crap anyway?) and your phone bill is more like $20 a month, their "savings" ends up costing you 50% more than what you are paying now, plus you have to buy more services (like a digital premium package) to even be eligible.

Savings my ass. The cable companies have never given anyone anything. They learned their lessons well from the pre-breakup Bell pricing schedules. Why anyone puts up with this is a study for some business school thesis.
--
Toolmaster of La Grange.
haertig

join:2000-12-31
Broomfield, CO

Re: Hard to believe...

I get tons of Comcast flyers. But none of them ever mention stand-alone internet connection pricing. They only advertise Triple-Play, which I am not interested in.

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL

Re: Hard to believe...

Ah, my mis-read then. Sorry. I thought you meant you couldn't find the triple-play. Their a la carte pricing is a laughable farce.
--
Toolmaster of La Grange.
damox
Premium
join:2002-01-07
Olympia, WA
·Comcast Formerly ..

I just signed up for Comcast Digital Phone

I just signed up for Comcast Digital Phone, and I already have my Internet with them, as well as my Cable TV, but I am not truly a Comcast Triple Play Customer, as my Cable TV is the Basic Basic (for lack of a better term) for $15 a month. In fact, when I signed up for the phone, the sales rep offered me the triple play for $33 a month for one year. I admit it was tempting, but we really don't watch much TV, so I was thinking we really don't need the more expensive Cable TV. While I'd actually be saving money for the next 12 months, eventually we'd be paying quite a bit more than we need to. I have the feeling that once I abandon the Basic Basic package, I can never go back to it, because Comcast doesn't actually offer it. It's just a hold over from the days of AT&T.
--
DAMOX Proud to be a member of Team Discovery

TennesseeOne

@ornl.gov

Yea, Not That Great of a Deal

You know, I was almost bamboozeled to do the triple play. Once you add up the modem monthly fee, the small price to pay for long distance access (that is never used if you have a cell phone), I really don't see any savings at all.
Forums » Only 15% Sign Up For Triple Play


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