Speakeasy Bought By....Best Buy?$97 million shocker of a deal ( old news - 11:15AM Tuesday Mar 27 2007) Speakeasy this morning has announced that the broadband provider has been acquired by electronics retail giant Best Buy for $97 million. Founded in 1994, Speakeasy started in Seattle as an Internet cafe. They made a name for themselves as a national customer-focused and community-friendly broadband provider. Gamers in particular flocked to their service in the late nineties. The company has long had a consistent and helpful presence in our forums. "Best Buy, like Speakeasy, is known for its high level of customer service," insists Speakeasy CEO Bruce Chatterley in an e-mail to customers. Just so we're straight, this is the same Best Buy recently busted for operating a secret internal Best Buy website used to scam customers out of advertised deals? The same Best Buy that operates the much hated (at least among those who know the difference between SATA and ATA) Geek Squad? Best Buy is insisting that nothing will change -- though given the philosophical chasm between the two companies we find it hard to believe. "We have a high regard for Speakeasy's employees, their culture, and their valued relationships with customers and vendors," says Best Buy CFO Darren Jackson. "They have a strong customer service-oriented approach, which is an excellent fit with Best Buy's culture and direction."You can find user reaction in our Speakeasy forum.
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  pnh102 Reptiles Are Cuddly And Pretty Premium join:2002-05-02 Mount Airy, MD
| Translation quote: "We have a high regard for Speakeasy's employees, their culture, and their valued relationships with customers and vendors," says Best Buy CFO Darren Jackson.
Let the firings commence! -- Only SHATNER is Kirk. | |
|  |   tiger72 SexaT duorP Premium join:2001-03-28 Kansas City, MO clubs:
·RoadRunner Cable
| Re: Translation said by pnh102 : quote: "We have a high regard for Speakeasy's employees, their culture, and their valued relationships with customers and vendors," says Best Buy CFO Darren Jackson.
Let the firings commence! LOL
what a shame this buyout is. ByeBye Speakeasy =( -- |- The LP »www.lp.org/issues/issues.shtml -| |- Cato @ Liberty »www.cato-at-liberty.org -| | |
|  |  |  fiberguy My views are my own. Premium join:2005-05-20
| Re: Translation I don't know what is more ridiculous...
.. this sale, or the people in this forum who rush to be the first with stupid idiotic comments.
"They're going to fire people".. "I know people who will quit".. "I will drop speak easy"...
Good god Mirna... get over yourselves. You think throwing out a typical generic hate comment that may or may not come true makes you look good now? or will it look better IF in the future what you say comes true.
Very few people here really know what they're talking about and it only shows the level of child like mentality of those that come here and bash something that hasn't even happened yet.
Why would you leave speak easy just because BB purchased them? Why not wait until or unless you see a reason? Maybe the service might even improve or get more competitive in price... after all they aren't the cheapest game in town.
Speak Easy does have good business follow through, but when I've worked when them (as I am a partner) on home installations, they aren't the greatest.. and their speeds have often been less that of the incumbent.
So who knows.. maybe Best Buy will improve the service and the prices might even line up a little better with others. -- "Complaining is the least path of resistance for the self-reitchous and lazy ... those who also never take the time to point out a good fortune when the opportunity presents itself. It says a lot about one's moral character." - Unknown | |
|  |  |  |   tiger72 SexaT duorP Premium join:2001-03-28 Kansas City, MO clubs:
·RoadRunner Cable
| Re: Translation said by fiberguy :I don't know what is more ridiculous... .. this sale, or the people in this forum who rush to be the first with stupid idiotic comments. "They're going to fire people".. "I know people who will quit".. "I will drop speak easy"... Good god Mirna... get over yourselves. You think throwing out a typical generic hate comment that may or may not come true makes you look good now? or will it look better IF in the future what you say comes true. Very few people here really know what they're talking about and it only shows the level of child like mentality of those that come here and bash something that hasn't even happened yet. Why would you leave speak easy just because BB purchased them? Why not wait until or unless you see a reason? Maybe the service might even improve or get more competitive in price... after all they aren't the cheapest game in town. Speak Easy does have good business follow through, but when I've worked when them (as I am a partner) on home installations, they aren't the greatest.. and their speeds have often been less that of the incumbent. So who knows.. maybe Best Buy will improve the service and the prices might even line up a little better with others. You choose to be optimistic. We choose to be pessimistic. I base my pessimism off of Best Buy's existing practices, prices, and service. What do you base your optimism on?
How DARE we post our opinions on a forum! The audacity! -- |- The LP »www.lp.org/issues/issues.shtml -| |- Cato @ Liberty »www.cato-at-liberty.org -| | |
|  |  |  |  |  fiberguy My views are my own. Premium join:2005-05-20
| Re: Translation This.. coming from a group of people who daily cry for something new on an almost hourly basis ... living in the past?
How in the world is anything ever supposed to move forward if everything is boo'd before it's given a chance?
To be honest.. this site has lost it.. let me tell you what BBR used to be.. It used to be a place for people to get help with broadband issues.. finding services, help with problems they have that can't get resolved elsewhere..
today.. BBR is a place where a story is posted, and 5000 people can't wait to jump in and bitch about it.. sounds more like a Jewish wedding more than a discussion forum.. and believe me, I've been to enough Jewish weddings..
Everyone has a right to their opinion.. but really, why not just post a story and turn it into a poll with out comment? The comments are always the same... doesn't matter.
I don't need to base my optimism on anything.. that's ridiculous. So what exactly IS Best Buy's "existing practices"... ? I live in the city where best buy is head quartered.. they're on every street corner here. They have a store, the offer a product.. you enter the store, you pick out a product, you buy the product, they may offer you a magazine subscription but people think best buy is trying to infect them with the HIV virus because they are asked a question, you walk out the door.. sometimes checked, you leave. If that is SOOOOOO bad, don't shop there. You have many choices. Where's the conspiracy on THIS corporate mater? Everyone has a bigger plan, after all.
You, and others, may not like my position on things, but just as you have a right to post your view, I do to. (and there are people here that DO agree with me... I hear it all the time) And, just like me, if someone is going to post a message here, it's fair game, just like mine are.
The world is not a popularity contest.. just because there is a greater side here that likes to look for the doom and gloom in life (to them, I say seek prozac) doesn't mean that the side is always right. That's also a good reason why a true democracy is the worst form of government to have. -- "Complaining is the least path of resistance for the self-reitchous and lazy ... those who also never take the time to point out a good fortune when the opportunity presents itself. It says a lot about one's moral character." - Unknown | |
|  |  |  |  |  |   tiger72 SexaT duorP Premium join:2001-03-28 Kansas City, MO clubs:
·RoadRunner Cable
| Re: Translation said by fiberguy :This.. coming from a group of people who daily cry for something new on an almost hourly basis ... living in the past? How in the world is anything ever supposed to move forward if everything is boo'd before it's given a chance? You'll see our attitude about VZ moving to GPON is quite different than our attitude about Best Buy. Take the damn blinders off.
To be honest.. this site has lost it.. let me tell you what BBR used to be.. It used to be a place for people to get help with broadband issues.. finding services, help with problems they have that can't get resolved elsewhere.. uhh, this coming from the guy with the 2005 join date? DSLR has always been this way. And i fail to see your connection of the reaction to front-page stories to the quality of support in the forums...
today.. BBR is a place where a story is posted, and 5000 people can't wait to jump in and bitch about it.. sounds more like a Jewish wedding more than a discussion forum.. and believe me, I've been to enough Jewish weddings.. What do you want us to do? Fondle each other's balls? Really now, what's the point of having comments if you don't like to read people's comments?
Everyone has a right to their opinion.. but really, why not just post a story and turn it into a poll with out comment? The comments are always the same... doesn't matter.
That doesn't even make any sense. Have our opinions, but make sure we don't discuss them?
I don't need to base my optimism on anything.. that's ridiculous. And yet you bitch about our pessimism?
So what exactly IS Best Buy's "existing practices"... ? I live in the city where best buy is head quartered.. they're on every street corner here.
That explains your militant disdain for people who think Best Buy is run by a bunch of idiot 16 year olds.
They have a store, the offer a product.. you enter the store, you pick out a product, you buy the product, they may offer you a magazine subscription but people think best buy is trying to infect them with the HIV virus because they are asked a question, you walk out the door.. sometimes checked, you leave. If that is SOOOOOO bad, don't shop there. You have many choices. Where's the conspiracy on THIS corporate mater? Everyone has a bigger plan, after all. We don't shop there. At least I don't. But it's a bit different if Best Buy (with their high prices, poor-service, and juvenile staff) buys one of the best rated ISP's in the United States. If Best Buy runs its own business so inefficiently, then a LOGICAL conclusion would be that they'll do the same for their purchased assets.
You, and others, may not like my position on things, but just as you have a right to post your view, I do to. (and there are people here that DO agree with me... I hear it all the time) And, just like me, if someone is going to post a message here, it's fair game, just like mine are. Let's get something straight. You're the one who came in here bitching about us. NOT VICE VERSA. You're the one who doesn't want to see us complaining about Best Buy. You're the one who is whining about "what this site has become", because people have the gumption to post critical comments in the comments section of news posts.
I could care less what you think about Best Buy. You can like it all you want. But don't go on some high-and-mighty whining spree about how we shouldn't be pessimistic (with reason) and post our opinions, and then go on to post your own opinion.
The world is not a popularity contest.. just because there is a greater side here that likes to look for the doom and gloom in life (to them, I say seek prozac) doesn't mean that the side is always right. That's also a good reason why a true democracy is the worst form of government to have. So to top it off, you recommend medication, and you proclaim your disdain for democracy?
You're overreacting to a damn news post. Who's the one spouting doom and gloom? Let's take a look:
said by fiberguy :this site has lost it.. let me tell you what BBR used to be.. It used to be a place for people to get help with broadband issues.. finding services, help with problems they have that can't get resolved elsewhere.. today.. BBR is a place where a story is posted, and 5000 people can't wait to jump in and bitch about it.. ^^ Looks like a heap of doom and gloom to me! ^^ -- |- The LP »www.lp.org/issues/issues.shtml -| |- Cato @ Liberty »www.cato-at-liberty.org -| | |
|  |  |  |  |  |  |  j0rd Premium join:2005-11-16 Markham, ON | Re: Translation
Here-Here!! I Second tiger72! Go Get 'Em TIGER!! LoL! | |
|  |  |  |  |  |   KrK Heavy Artillery For The Little Guy Premium join:2000-01-17 Tulsa, OK
·Cox HSI
·AT&T Southwest
| Oh geez. Is it your goal to try to come in 2nd place most 'infamous' BBR person behind the taylor troll?
Let's see, every thread you post in your posts basically can be summed up like this:
You pick up an issue, Jump on a pedestal and then extol your "superior morality"... then you flame "down your nose" at all the other BBR posters who are "below" you on your own internal morality index about how they are selfish/stupid/immature/greedy/naive/immoral or whatever.
Seriously man, ALL your posts read this exact same way... please grant us a break, ok? -- "Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) | |
|  |  |  |  |  |  |  |  |  |  |  |   Doctor Olds I Need A Remedy For What's Ailing Me. Premium,VIP join:2001-04-19 1970 442 W30 clubs:
| said by fiberguy :So what exactly IS Best Buy's "existing practices"... ? To cheat and mislead customers.
»www.courant.com/news/local/hc-wa···ty-local quote: Best Buy Confirms It Has Secret Website March 2, 2007
Under pressure from state investigators, Best Buy is now confirming my reporting that its stores have a secret intranet site that has been used to block some consumers from getting cheaper prices advertised on BestBuy.com.
Company spokesman Justin Barber, who in early February denied the existence of the internal website that could be accessed only by employees, says his company is "cooperating fully" with the state attorney general's investigation.
Barber insists that the company never intended to mislead customers.
-- Whats the point of owning a supercar if you cant scare yourself stupid from time to time? | |
|  |  |  |   KrK Heavy Artillery For The Little Guy Premium join:2000-01-17 Tulsa, OK
·Cox HSI
·AT&T Southwest
| said by fiberguy :I don't know what is more ridiculous... .. or the people in this forum who rush to be the first with stupid idiotic comments. Congratulations! You just won the prize as the first one! | |
|  |  elister
join:2006-07-17 Seattle, WA | I know several people who work in the call center for Speakeasy, they may just quit. | |
|  |  |  ender7074
join:2006-11-21 Saint Louis, MO edit: March 27th, @11:56AM
| Re: Maybe... That was my first thought too. I hope that they keep the Geek Squad away from any tech support for the user's sake. Geek Squad is just awful. I dont envy SpeakEasy customers. | |
|  |  |   bigunk Gort, Klattu Birada Nikto
join:2001-02-10 Santa Clarita, CA
·AT&T Yahoo
edit: March 27th, @10:02AM
| Re: Maybe... Oh yeah. Freak Squad is worthless. The only qualification to be a tech for them is if the uniform fits..and badly at that. I find them to be a great source of business for me. Once they f**k a client who becomes mine, there's no going back. In a weird way, you might say I appreciate them. Helps keep the dumsh!ts corralled in one place.
And now Speakeasy has joined the fold. Oh well, another reasonable ISP being sold out for filthy lucre.
-- There is not a man in the country that can't make a living for himself and family. But he can't make a living for them AND his government, the way his government is living. What the government has got to do is live as cheap as the people. - Will Rogers | |
|  |  |  |   Camelot One Premium,MVM join:2001-11-21 Austin, TX clubs:
·VoicePulse
| Re: Maybe... said by bigunk :I find them to be a great source of business for me. Once they f**k a client who becomes mine, there's no going back. In a weird way, you might say I appreciate them. Same situation here. Those that don't come to me after GS screws up their systems more, come to me when they see I beat them on price too. I love the geek squad. -- AMD X2 4800+ @2700Mhz/ MSI K8N Neo 4 Platinum SLI/ 4x 1024Mb Corsair XMS PC4000/ WD 74Gb Raptor/ PNY 7800GTs SLI/ Antec 550 True Control/Custom water cooler | |
|  |  |  |  |  ender7074
join:2006-11-21 Saint Louis, MO
·AT&T Southeast
·Charter Pipeline
| Re: Maybe... said by Camelot One :said by bigunk :I find them to be a great source of business for me. Once they f**k a client who becomes mine, there's no going back. In a weird way, you might say I appreciate them. Same situation here. Those that don't come to me after GS screws up their systems more, come to me when they see I beat them on price too. I love the geek squad. You guys are making me want to start my own business next door to BB. Fixing the Idiot Squad's mistakes... There's money to be made!  | |
|  |  |  |   GoodyearMark Premium join:2001-05-02 Goodyear, AZ | I think it is hilarious when someone calls someone else a dumb$#@!, and can't even spell the word dumb correctly. | |
|  |  |  |  |  ender7074
join:2006-11-21 Saint Louis, MO | Re: Maybe... Care to elaborate Mr. Grammar Police or are you just a frustrated Geek Squad employee? | |
|  |  |  |  |  |   guitarzan Premium join:2004-05-04 Skytop, PA
·epix
| Re: Maybe... said by ender7074 :Care to elaborate Mr. Grammar Police or are you just a frustrated Geek Squad employee? PacificaMark, IMO did not make comments toward your post.
quote: said by bigunk Helps keep the dumsh!ts corralled in one place.
-- Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power. | |
|  |  |  |  |   bigunk Gort, Klattu Birada Nikto
join:2001-02-10 Santa Clarita, CA
·AT&T Yahoo
| said by GoodyearMark :I think it is hilarious when someone calls someone else a dumb$#@!, and can't even spell the word dumb correctly. OK then dumbshit. Here's your correction. Do you feel better now that I have admitted your catching me making a typo in my post? Clearly you concentrate more on minutia than the subject at hand. With such attention to worthless detail, perhaps you too could be a member of the Freak Squad. I understand they are taking applications for uniform fittings tomorrow. -- There is not a man in the country that can't make a living for himself and family. But he can't make a living for them AND his government, the way his government is living. What the government has got to do is live as cheap as the people. - Will Rogers | |
|  |  |  |   anony
@windstream.net | This is bad.... who's gonna provide static IPs now? | |
|  |  |  |  |  |  |  |  |   mike1965 Geek4rent
join:2002-09-23 Marion, IL
| Have to agree, I was in my local best buy the other day just to see if they had any awesome deals.....nope sure did not...anyhow, I was standing near the video cards and a freak squad guy came walking by in his seceret agent white shirt and tie, a father and son were looking at a video card, they had 4x AGP and the card was 8X, they stopped the freak and asked him if it would work he said " all I know id there is AGP & PCI-E" and walked off, after he left I told them what they needed to know.
hope this type of customer service and knowlege does not go to speakeasy -- Free computer help »geek4rent.us | |
|  |  PeterCollins
join:2005-05-23 Geneva, IL | Ladies & Gentlemen:
Behold the completed merger - GeekEasy! | |
|  |  |   cork1958 Cork
join:2000-02-26 Fruitport, MI
·Charter Pipeline
| Re: Maybe... said by PeterCollins :Ladies & Gentlemen: Behold the completed merger - GeekEasy! Or, is that, EasyGeek?  -- Yep, we're back to Windows and Opera!! | |
|  |  |  |   jtudor Xm 60's On 6 Freak Premium,MVM join:2002-12-07 Morganton, NC | Re: Maybe... Hey, aren't all geeks EASY???? | |
|  |  |  |  |  |   roamer1 sticking it out at you
join:2001-03-24 Atlanta, GA clubs:
·Voicepulse Connect
·Teliax VOIP
·Speed Factory
·Cingular Wireless
edit: March 27th, @01:08PM
| Re: BestBuy Promoting AOL, Earthlink, etc... said by exocet_cm :Is BestBuy still going to promote the consumer level broadband access providers such as AOHell, Earthlink, and other ISPs I would expect so, as a) it's the business side of BB that's buying SE and b) SE doesn't have nearly the reach that Big Telco, Big Cable, Earthlink, etc. do (and especially here in Atlanta, where it's nearly impossible to get anything besides IDSL from SE unless you live in an older home inside the Perimeter...if I had my way, I'd probably have SE and not SF, but I don't. )
-SC -- "Never put off until tomorrow what you can do today. There might be a law against it by that time." -/usr/games/fortune | |
|  |  |   roc5955 Premium join:2005-11-26 Rosendale, NY | Speakeasy Bought By....Best Buy? OMG! What a horrendous move! There goes Speakeasy, down the tubes! | |
|  |   TK Junk Mail Go ahead, make my day Premium join:2002-03-03 Margate City, NJ clubs:
·Comcast
| Re: Speakeasy Bought By....Best Buy? said by roc5955 :OMG! What a horrendous move! There goes Speakeasy, down the tubes! Not necessarily. The control of Speakeasy comes under the Best Buy for Business unit and not the consumer part of Best Buy. »news.moneycentral.msn.com/provid···=6670010 That Best Buy For Business ( »www.bestbuybusiness.com/bbfb/en/···BAboutUS )unit deals mostly with small businesses and undoubtedly that unit will try and use Speakeasy to market internet access to these small businesses that the Best Buy business unit deals with.
Of course, Speakeasy's dealings with small individual customers may suffer as a result of the new small business oriented emphasis. -- -- My BLOG My Web Page | |
|  |  |  nanoflower
join:2002-07-14 30876 | Re: Speakeasy Bought By....Best Buy? I hope you are right. I've never dealt with Speakeasy, but I've heard good things about them for years. It would be a sad day if the last large customer oriented ISP changed direction due to the purchase. | |
|  |  |   KoolMoe Aw Man Premium join:2001-02-14 Annapolis, MD clubs:
·Speakeasy
| said by TK Junk Mail :Not necessarily. The control of Speakeasy comes under the Best Buy for Business unit and not the consumer part of Best Buy...unit deals mostly with small businesses and undoubtedly that unit will try and use Speakeasy to market internet access to these small businesses that the Best Buy business unit deals with. Agreed on the possible optimism for the business side of things. The VOIP offering is likely the 'jewel' Best Buy seeks.
Of course, Speakeasy's dealings with small individual customers may suffer as a result of the new small business oriented emphasis. Agreed, as the spiral had already begun over the past year or two. Still pretty good support when called in, but a lot of other aspects have been lacking. If Best Buy can improve it, fantastic! Sadly, it seems unlikely from their past integrations. KM -- Don't Lie - Be Kind - Realize your Potential | |
|  |   CPM
join:2001-08-24 Miami, FL | down, down,down in a ring of fire.. burn burn burn speakeasy | |
|  |   kapil The Kapil
join:2000-04-26 Chicago, IL | Speakeasy has been going down the tubes for some time now. In fact, I'm betting that the reason Best Buy bought them now is because the customer service offered by both entities is no equally bad. | |
|  GHz
join:2002-01-02 Watertown, MA
| Unbelievable... We have a Speakeasy T-1 at work. I recommended them because I've used them in the past for ADSL and SDSL lines. They have always been reliable and their technical staff is excellent.
However, this is a terrible move. Best Buy is the antithesis of support. I used to work for them, so I know. Say goodbye to the Speakeasy we knew, because I guarantee Best Buy will screw it up. | |
|  |   KoolMoe Aw Man Premium join:2001-02-14 Annapolis, MD clubs:
·Speakeasy
| Re: Unbelievable... We had an SE SDSL connection at work for a couple years, on my recommendation. No complaints. We wanted faster and to mix in our phone service with them. SE was in the top 5 but Covads IAD solution won out. Now I'm very glad they did! Support and service aside, I just can't imagine having our primary business connectivity provided by...Best Buy. KM -- Don't Lie - Be Kind - Realize your Potential | |
|  |  |   devrandom I got a pot, full of random stuff here Premium join:2003-06-28
| I can only imagine.. @ Best Buy HQ: "Excellent. We have bought Speakeasy. What shall we do now?" "Sir, I was thinking we might leave them alone.." "Thats a great idea." "No! Thats not the way to monetize something!" "What do you propose then, silly little board minion?" "We flush water down their tubes!" "Excellent! Release the water!" | |
|   guitarzan Premium join:2004-05-04 Skytop, PA
·epix
edit: March 27th, @09:39AM
| Best Buy? more like worst buy quote: "They have a strong customer service-oriented approach, which is an excellent fit with Best Buy's culture and direction."
»bestbuysux.org/cust.html
Enough said.  -- Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power. | |
|   yupee
@optonline.net | Oh great... This is just a way to make quick cash by Best Buy. They are going to push this service down customer's throats, as if being asked to sign up for magazines I don't want at the checkout counter wasn't enough. | |
|  miball
join:2005-08-17 Seattle, WA | Really Best Buy? Please say it isn't true Bad move Speakeasy. | |
|   CrazyFingers
join:2003-10-01 Columbia, MO
| Do you hear that flushing sound...? That would be Speakeasy's reputation and credibility circling the bowl.
Personally, as long as www.speakeasy.net/speedtest remains intact, it won't break my heart. Of course, that's probably the first thing on BB's chopping block.
"This speed test service now requires a credit card to proceed. Each speed test is available for the low price of $5.99, or just $35.00 for a 5-pack of tests. You can also sign up for Rewards Points. Would you like a free trial subscription to Entertainment Weekly? Would you like to sign up for a Best Buy credit card? Have you considered an extended warranty on your speed test?..." -- Burrow owl...burrow owl... | |
|  |  |  |  |   tapeloop Triceratops - 130 dollars per bbl Premium join:2004-06-27 Airstrip One
| Re: Do you hear that flushing sound...? said by exocet_cm :said by CrazyFingers :"This speed test service now requires a credit card to proceed. Each speed test is available for the low price of $5.99, or just $35.00 for a 5-pack of tests. You can also sign up for Rewards Points. Would you like a free trial subscription to Entertainment Weekly? Would you like to sign up for a Best Buy credit card? Have you considered an extended warranty on your speed test?..." Make sure you take out a Performance Service Plan on the speed test JUST IN CASE it breaks or you don't get your advertised speeds you can return your speed test and wait 6 weeks for it to return from the repair center. You know, I clicked on the speed test link and all that came up was a picture of a jar of pasta sauce.  -- I cannot stand demagoguery. If you disagree with my stance, you're a blithering twit. You're not a twit, are you? | |
|  |  |  j0rd Premium join:2005-11-16 Markham, ON | LoL! Good One!  | |
|   cableties Premium join:2005-01-27 Levittown, PA
| I ..omg..can't..type...laughing..so...hard! "Best Buy, like Speakeasy, is known for its high level of customer service"
They must have a politician working there! What a BS meter peak! Poor Speakeasy customers...you were sold out.
Geek Squad is a joke. BB customer service cares more about discussing WoW levels (no offense to WoW gamers here) then actually working. BB Geek Squad will open your new purchase, make you wait, and they will activate Nortons/McAfee prior to you leaving store because you know, it's your fault your PC doesn't work from that point on. BB pricing (see the internal website fiasco). Their management discriminates (see court cases pending) against age. Their loss-ratio from inside theft is higher than Home Depot . They expect the consumer to gladly funnel in their theme-park waiting line to get to a register (4 open out of 16...on a Saturday). ...rant on infinitum | |
|  |  bogey780
join:2004-03-19 Covington, LA
| Re: I ..omg..can't..type...laughing..so...hard! 9 times out of 10 BB has given me bad customer service. Their credit service stinks and continually ripped me off. Their salespeople didn't know the basics of the items they were trying to sell me and everytime I needed support it took over an hour of waiting in line.
I spent thousands at Best Buy before they totally destroyed any chance I'd spend any money there. Since then Circuit City has received most of my business. | |
|  |  |  BosstonesOwn
join:2002-12-15 Everett, MA clubs:
·Comcast Formerly ..
| Re: I ..omg..can't..type...laughing..so...hard! said by bogey780 :9 times out of 10 BB has given me bad customer service. Their credit service stinks and continually ripped me off. Their salespeople didn't know the basics of the items they were trying to sell me and everytime I needed support it took over an hour of waiting in line. I spent thousands at Best Buy before they totally destroyed any chance I'd spend any money there. Since then Circuit City has received most of my business. I actually use best buy quite a bit. I shop around for the lowest prices and buy online to save sales taxes and a couple bucks by picking it up a state over. 20 minute ride at worst.
I use thier rewards system because my wife buys so many games. It actually saves me quite a few hundred dollars a year.
Geeksquad is great ! I get thier customers on a weekly basis ! -- "It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!" | |
|  |  |   CylonRed Premium,MVM join:2000-07-06 Bloom County
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