said by batterup:said by inteller:Taking a page out of best buy's book I see.
if the DSL was reliable, perhaps such a draconian support method wouldn't be required.
99 and 44/100 % of the calls to CS are because of people with your understanding. I never have to call CS.
Well I on-line chat with them though.
My Verizon web page doesnt work, see for your self
»
mysite.verizon.net/batterup[ Tue, Apr 24, 2007 1:44 AM] -- Status Message
The Verizon Online Support Center received your trouble ticket. A Support Representative will be assigned to your trouble ticket shortly.
[ Tue, Apr 24, 2007 1:44 AM] -- Status Message
Your trouble ticket is assigned to Support Representative, Kathy.
[ Tue, Apr 24, 2007 1:44 AM] -- Kathy
Thank you for contacting the Verizon Online Support Center. My name is Kathy and I will be working with you today. May I have your full name?
[ Tue, Apr 24, 2007 1:44 AM] -- E
E
[ Tue, Apr 24, 2007 1:45 AM] -- Kathy
I see that you have contacted us regarding your web space. I would be happy to assist you with this. What is your DSL telephone number?
[ Tue, Apr 24, 2007 1:46 AM] -- E
973xxxxxxx
[ Tue, Apr 24, 2007 1:48 AM] -- Kathy
Can I confirm you have Windows XP? What is the name of the modem? What are the names and status of the lights on the modem?
[ Tue, Apr 24, 2007 1:48 AM] -- E
Listen no one can access my web page
[ Tue, Apr 24, 2007 1:49 AM] -- E
»
mysite.verizon.net/batterup[ Tue, Apr 24, 2007 1:49 AM] -- E
Click that link.
[ Tue, Apr 24, 2007 1:49 AM] -- E
The page is stored on your servers
[ Tue, Apr 24, 2007 1:50 AM] -- E
It has NOTHING to do with my PC
[ Tue, Apr 24, 2007 1:51 AM] -- Kathy
I apologize but I need the information before I can trouble shoot.
[ Tue, Apr 24, 2007 1:52 AM] -- E
You do understand that there is no problem with my DSL connection.
[ Tue, Apr 24, 2007 1:52 AM] -- Kathy
Yes.
[ Tue, Apr 24, 2007 1:53 AM] -- E
My modem is a Westell
[ Tue, Apr 24, 2007 1:54 AM] -- E
Model A90-327W15-06
[ Tue, Apr 24, 2007 1:55 AM] -- E
All lights are normal, my connection is working AOK.
[ Tue, Apr 24, 2007 1:56 AM] -- E
My web page is stored on Verizon's servers and cannot be accessed by anyone.
[ Tue, Apr 24, 2007 1:56 AM] -- Kathy
What operating system do you have?
[ Tue, Apr 24, 2007 1:57 AM] -- E
Win XP SP2 all updates installed.
[ Tue, Apr 24, 2007 1:58 AM] -- Kathy
Our records indicate that the personal web space directory has not been enabled or setup. Please go to »
dslstart.verizon.net/ and log into My Web Space using your primary Verizon username and password. Once you are logged in, please select the Edit My Web Space link on the right hand side menu. From there you should be able to click on the Start Using Site Builder link or the Build icon to activate your directory.
[ Tue, Apr 24, 2007 1:59 AM] -- E
I can do all of that. There are files on my web space.
[ Tue, Apr 24, 2007 1:59 AM] -- E
No one can access the page as I am sure you have tried.
[ Tue, Apr 24, 2007 2:02 AM] -- E
I just edited my page as I have done many times.
[ Tue, Apr 24, 2007 2:02 AM] -- Kathy
As I mentioned our records show that the personal web space directory has not been enabled or setup. Did you complete the steps I sent you?
[ Tue, Apr 24, 2007 2:03 AM] E
[ Tue, Apr 24, 2007 2:03 AM] -- E
I built a new page.
[ Tue, Apr 24, 2007 2:04 AM] -- E
»
mysite.verizon.net/batte ··· itecopy/[ Tue, Apr 24, 2007 2:04 AM] -- E
No one can access the new page.
[ Tue, Apr 24, 2007 2:04 AM] -- Kathy
Did you use the site builder or a FTP client?
[ Tue, Apr 24, 2007 2:05 AM] -- E
Site builder
[ Tue, Apr 24, 2007 2:05 AM] -- E
FTP will not work as the page is locked.
[ Tue, Apr 24, 2007 2:05 AM] -- E
It did work, now it does not.
[ Tue, Apr 24, 2007 2:08 AM] -- E
I can't even access the site clicking on view my site in web builder.
[ Tue, Apr 24, 2007 2:08 AM] -- E
I can do everything except access the site using the URL.
[ Tue, Apr 24, 2007 2:10 AM] -- Kathy
Let's us know when you have logged out of site builder.
[ Tue, Apr 24, 2007 2:12 AM] -- E
I have closed all Verizon pages except this chat.
[ Tue, Apr 24, 2007 2:15 AM] -- Kathy
How much editing have you done today?
[ Tue, Apr 24, 2007 2:16 AM] -- E
Just what we did now.
[ Tue, Apr 24, 2007 2:16 AM] -- E
I built a copy and uploaded a picture.
[ Tue, Apr 24, 2007 2:18 AM] -- Kathy
What do you mean by built a copy?
[ Tue, Apr 24, 2007 2:18 AM] -- E
I published a copy of my web page.
[ Tue, Apr 24, 2007 2:19 AM] -- E
I now have two web pages.
[ Tue, Apr 24, 2007 2:19 AM] -- E
I can only access them from site builder
[ Tue, Apr 24, 2007 2:19 AM] -- E
No one can access them from the interweb.
[ Tue, Apr 24, 2007 2:20 AM] -- E
»
mysite.verizon.net/batterup[ Tue, Apr 24, 2007 2:20 AM] -- E
»
mysite.verizon.net/batte ··· itecopy/[ Tue, Apr 24, 2007 2:22 AM] -- E
Both pages say
*Locked The requested resource is currently locked. The lock must be released or proper identification given before the method can be applied.*
[ Tue, Apr 24, 2007 2:22 AM] -- E
Please release the lock.
[ Tue, Apr 24, 2007 2:23 AM] -- Kathy
Can you check your email to see if you received an email from us?
[ Tue, Apr 24, 2007 2:24 AM] -- E
I have no trouble with e-mail.
[ Tue, Apr 24, 2007 2:24 AM] -- E
I get about 30 spams a day.
[ Tue, Apr 24, 2007 2:26 AM] -- E
I just tested my main account batterup@verizon.net
[ Tue, Apr 24, 2007 2:26 AM] -- Kathy
That is not what I mean. Did you get an email from Verizon?
[ Tue, Apr 24, 2007 2:26 AM] -- E
OK send, I don't know how long I will have to wait to receive.
[ Tue, Apr 24, 2007 2:26 AM] -- E
What address did you send it to?
[ Tue, Apr 24, 2007 2:28 AM] -- E
Do you mean an e-mail like my web page is locked?
[ Tue, Apr 24, 2007 2:28 AM] -- E
No never.
[ Tue, Apr 24, 2007 2:30 AM] -- Kathy
When you created your copy it may have been too much in a day and therefore your account has been locked. Please check again in 24 hours.
[ Tue, Apr 24, 2007 2:30 AM] -- E
You are blowing me off.
[ Tue, Apr 24, 2007 2:31 AM] -- E
The account was locked long before I did what you told me to do.
[ Tue, Apr 24, 2007 2:31 AM] -- E
Escalate this or I will write Ivan and include this entire chat session.
[ Tue, Apr 24, 2007 2:32 AM] -- Kathy
I apologize but there is nothing we can do for 24 hours. If you are still having the problem in 24 hours we can escalate the ticket.
[ Tue, Apr 24, 2007 2:33 AM] -- E
OK I will be writing Ivan.