manfmmd Premium Member join:2003-01-14 Earth, TX |
manfmmd
Premium Member
2007-Apr-18 9:08 am
Database Failure...from what I hear...
It happens. | |
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| cdruGo Colts MVM join:2003-05-14 Fort Wayne, IN |
cdru
MVM
2007-Apr-18 11:09 am
Re: Database Failure...Yeah database servers fail. The question I would raise is how exactly did it fail and why wasn't there a backup? You'd think that if your entire business was reliant on that data you would want to guarantee high availablity no matter what... | |
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kapilThe Kapil join:2000-04-26 Chicago, IL |
kapil
Member
2007-Apr-18 9:09 am
...Aaaah....that's why my BB has been so quiet since yesterday. | |
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| caco Premium Member join:2005-03-10 Whittier, AK |
caco
Premium Member
2007-Apr-18 9:11 am
Re: ...AaaahI got bombarded with email around 730 this morning. I was like WTF. This explains it. | |
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dariena join:2005-04-24 Germantown, MD |
Not back up all the way....Unfortunately only 75% of my org is back up, and the most important execs are not. | |
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FFH5 Premium Member join:2002-03-03 Tavistock NJ |
FFH5
Premium Member
2007-Apr-18 9:19 am
Back-up plans ?? - switch from BlackberryRIM officials recommend all who depend on their BlackBerry as a major way of communication should make some back-up plans in case more problems occur Wednesday morning. And one of the back-up plans their users should consider is evaluating alternatives to RIM. There are plenty of competitors out there both in hardware and in networks and their users should maybe look elsewhere. | |
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| dariena join:2005-04-24 Germantown, MD |
Re: Back-up plans ?? - switch from BlackberryUnfortunately none of the competing products work quite as smoothly... | |
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Re: Back-up plans ?? - switch from BlackberryMy WM5 PDA phone synchs directly to exchange via Direct Push. How much smoother can you get? | |
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| | | jay608Going Nucking Futs join:2007-01-22 Homewood, IL |
jay608
Member
2007-Apr-18 9:37 am
Re: Back-up plans ?? - switch from BlackberryNS.. Nice that the owner can't get or send e-mails and then gets pissed when the IT dept says sorry can't help you. this is out of our hands. Do you want your Pocket PC back? | |
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Re: Back-up plans ?? - switch from BlackberryUsing WM5 Smartphone right now synced directly to company exchange server. However, not sure if it is coincidence or not, my company's OWA and apparently Mobile access went out 5PM yesterday as well until 2AM this morning. We support both WM5 and BB. Maybe the BB enterprise server running on the same server as OWA and mobile access server. | |
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| | | The BeerI Love It When A Plan Comes Together Premium Member join:2001-07-24 Lincoln, NE 2 edits |
to bigddybn
One of my problems with my Q was it did not download entire messages, so I would have to click on "Download Entire Message" blackberry does that as you read.
I went back to Blackberry on Sunday.
Worth the extra $20 a month.
EDIT: BTW I was not down.
Mine did die.
And now it's working again | |
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| | | | DarkflightStitch 626 LTE join:2001-03-03 Rowland Heights, CA |
Re: Back-up plans ?? - switch from BlackberryAppears to be intermittent. From what I hear, either you have all your messages, or you have none of them... hopefully they can get their queue of fun cleared up asap. | |
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| | | | | chanur Premium Member join:2001-02-26 Colorado Springs, CO |
chanur
Premium Member
2007-Apr-18 1:40 pm
Re: Back-up plans ?? - switch from Blackberrysaid by Darkflight:Appears to be intermittent. From what I hear, either you have all your messages, or you have none of them... hopefully they can get their queue of fun cleared up asap. My personal experience says this is unfortunately not true. Additionally, I have gotten some duplicates as well, and others trickling in 8 - 12 hours later. The whole thing is messy. | |
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to The Beer
said by The Beer:One of my problems with my Q was it did not download entire messages, so I would have to click on "Download Entire Message" That's a simple setting in the email setup. You can chose head only, first 0.5k, 1K ... or download all. The default is first 0.5k IIRC. WM6, IIRC, adds download while you read functionality. | |
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| | | openbox9 Premium Member join:2004-01-26 71144 |
to bigddybn
When MS gives me the security capabilities that RIM's BES does, then I'll agree with your assessment. Until then, additional products are required in the mix to equate to RIM's service. | |
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| | | | The BeerI Love It When A Plan Comes Together Premium Member join:2001-07-24 Lincoln, NE |
The Beer
Premium Member
2007-Apr-18 10:46 am
Re: Back-up plans ?? - switch from BlackberryMS does have a handheld wipe like Blackberry now. | |
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| | | | | openbox9 Premium Member join:2004-01-26 71144 |
openbox9
Premium Member
2007-Apr-18 10:58 am
Re: Back-up plans ?? - switch from BlackberryIt's a lot more than remote wipe. My research is a couple of months old and this is off of the top of my head, but:
- Password complexity and enforcement - Security policy implementation/enforcement for devices - Wiping the whole device (including SD storage)
I'm sure there are others, but I don't have access to my research results. | |
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Re: Back-up plans ?? - switch from BlackberryYour first two concerns are already implemented in current push email and WM5 devices. That is you can, actually most deployment should always do so, push down a security policy in order to let the device to sync with server.
As for wipe out SD card, I think it is left out in WM5 and WM6.0 implements SD card encryption instead. | |
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| | | | | | | openbox9 Premium Member join:2004-01-26 71144 |
openbox9
Premium Member
2007-Apr-18 4:50 pm
Re: Back-up plans ?? - switch from BlackberryPush email and and sync are there, but from what I recall, the security policy and enforcement to the level that I needed was not. Things might have changed in the last few months and maybe when WM6 rolls, even more will change, but when I looked, Exchange and WM5 didn't have what I needed and BlackBerry and BES did.
SD card encryption is a step in the right direction. This can currently be accomplished with 3rd party apps like Apriva and Trust Digital, but out of the box, Microsoft didn't provide a good solution. | |
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NY Tel Premium Member join:2004-04-09 Smithtown, NY |
NY Tel
Premium Member
2007-Apr-18 10:17 am
Internet on BlackberryOddly enough, I now realize that when RIM has an outage, you also lose Internet access but my Verizon Text messaging and phone worked since it uses a different data connection. | |
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nklb Premium Member join:2000-11-17 Ann Arbor, MI |
nklb
Premium Member
2007-Apr-18 11:06 am
So that's what happenedI had noticed my blackberry said it was on a "GRS" network rather than the usual "GPRS", now I know why. | |
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Re: So that's what happened(it was a lowercase gprs btw)
I dont completely understand why people are making such a hugh deal of this. Okay, there was an outage. It was from sunday 8 to monday 8. Mostly during a Sunday night. I have a BB and thought it was pretty inpressive how it was only down for that little. When i had a sidekick the data service went out for 4 days. Now that is ridiculous. I understand it is not the best thing for businesses not to have BB's working, but im sure if they were working it would of no affected most of the people in that time frame anways. Outages happen, if email is that big of a deal shouldnt you also have a laptop to do it? | |
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batterupI Can Not Tell A Lie. Premium Member join:2003-02-06 Netcong, NJ |
batterup
Premium Member
2007-Apr-18 5:45 pm
TPC did it.Blame it on The Phone Company. There now don't you feel better? | |
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Re: TPC did it.that just causes more frustration | |
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ricep5 Premium Member join:2000-08-07 Jacksonville, FL |
ricep5
Premium Member
2007-Apr-18 11:00 pm
Communication errorI noticed my BES logs showed the outage, but it was a communication stopage, otherwise I would have gotten an email forward error from BES. This would indicate that Blackberry turned off the gateways (or someone did) so the BES router would hold outgoing mail in queue rather than outright lose it in transit. After what everyone had to go through to get BES going with the DST changes, perhaps they had to eat some of their own dogfood. There are alternatives like Motorola Good Link; » www.good.com | |
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JustHavingFun
Anon
2007-Apr-19 7:19 am
BlackBerry vs MotoQ (Win Mobile 5)I have both a BlackBerry and MotoQ. I must say that the BlackBerry blows Mobile 5 away. I added Good to the MotoQ and the functionality lifted to just about par with the BB, but the modem in the MotoQ doesn't seem to hold on to the connection as nice as the BB when you're on the edge of the network.
But on topic....RIM went down at about 8:15 Eastern and we dug into our two BES to see what was going on. RIM never put anything on their website as far as I know. They did update their telephone recording sometime on the 17th.
For those that has asked about "why didn't they have a backup" I'm not sure if you are talking about a data backup or not, but you figure even using snapshot technology there is a ton of data to backup and that takes time. Figure 8 million users...even at 25% utilization that could likely be 2 million messages a minute (for discussion sake)...now consider that during a restore you postpone inbound (every message has to come in before it goes out - at least from RIMs perspective). The amount of backlog increases during the restore. So at some point the delays just stack and you have to start throttling one way or the other.
I'm sure they are wildly clustered with multiple data stores, so the above is probably not very accurate, but in theory its a starting point.
Let's face it, it was probably that the firmware upgrade they did on their LinkSys Cable/DSL Router failed and Staples was closed so they had trouble getting a new one.
Enjoy. | |
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