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story category TurboTax Tubes Get Clogged
Company can't handle last minute rush
(old news - 05:28PM Wednesday Apr 18 2007)
tags: business · bandwidth · trouble
As made very evident by the TurboTax support forum posts, the Turbotax system had a bit of trouble handling load demands as users rushed to finish their taxes ahead of the deadline. "I surrendered 2 hours before the East Coast deadline and schlepped on down to the Post Office," says one Slashdot user. "The amount of filing that has been done today has been absolutely amazing, and we are doing everything we possibly can to expand capabilities of servers," says a company spokesman to the AP. At peak demand, Intuit was processing 50 to 60 returns per second, the company says.

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Forums » TurboTax Tubes Get Clogged
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Doctor Four
My other vehicle is a TARDIS
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join:2000-09-05
Dallas, TX

Turbo Taxed

Subject pretty much says it all.

supergirl

join:2007-03-20
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Re: Turbo Taxed

Considering they got me audited 2 out of 2 years, Turbo Tax sucks.

I do it and just mail it. Why should I make those money-grubbers jobs easy?

Turbo Tax wouldn't pay since they blamed me for their software glitches. If I have to add up everything and double check their work, what's the point of this stupid software?
GeorgeB100

join:2004-01-10
Saint Charles, IL

Re: Turbo Taxed

Turbo Tax returns are only as good as the information you put in (assuming you file AFTER they've updated their software with the latest changes).

It's not perfect, but I've used it for 6 years now, was always right on the money and i never was audited.

MysticGogeta
The Robot Devil
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League City, TX
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When you put it in wrong or try to cheat out of it you get audited. My father has used Turbo Tax for 3 years and has always have had great returns and no audits.
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lovewomen

join:2003-08-07
Springfield, VA

Turbo Tax

I gave up on filing turbo tax internet filing. I have an automatic extension given by IRS for the University I work for. So I will wait another couple of months before filing.

Stewy85
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join:2003-01-16
Sharon, WI
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Why?

Why do people wait this long??? You had 4 months to get it done.

Anonymous
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Re: Why?

said by Stewy85 See Profile :

Why do people wait this long??? You had 4 months to get it done.
They don't want to pay.

Stewy85
Premium
join:2003-01-16
Sharon, WI
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Re: Why?

Isn't that why there are extensions?
battleop

join:2005-09-28
00000

Re: Why?

Extensions don't extend the amount of time you have to pay. If you use an extension for that reason then you are going to pay some extra fines.
TheGhost
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said by Anonymous See Profile :

said by Stewy85 See Profile :

Why do people wait this long??? You had 4 months to get it done.
They don't want to pay.
They will still have to pay, no matter what. They could still "file" their taxes, print out the payment slip (I forgot form number), and wait to mail that until the 15th.

joako
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Re: Why?

said by TheGhost See Profile :

said by Anonymous See Profile :

said by Stewy85 See Profile :

Why do people wait this long??? You had 4 months to get it done.
They don't want to pay.
They will still have to pay, no matter what. They could still "file" their taxes, print out the payment slip (I forgot form number), and wait to mail that until the 15th.
Or do your taxes, write the check and don't mail it until the last day!
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LiamJunket
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said by Stewy85 See Profile :

Why do people wait this long??? You had 4 months to get it done.
It isn't Turbo Tax as much as it was all the dummies waiting to file until the last few hours. They deserve what happens to them, if anything.
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nixen
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said by Stewy85 See Profile :

Why do people wait this long??? You had 4 months to get it done.
Simple: if you've overpaid (i.e., you're due a refund), you file as soon as you get all the requisite forms; if you've underpaid, you do the filling out of your taxes at any point between 01/30 and tax day, then file your forms on tax day. After all, why would you want to pay even one microsecond sooner than you had to?
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LiamJunket
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Re: Why?

said by nixen See Profile :

said by Stewy85 See Profile :

Why do people wait this long??? You had 4 months to get it done.
Simple: if you've overpaid (i.e., you're due a refund), you file as soon as you get all the requisite forms; if you've underpaid, you do the filling out of your taxes at any point between 01/30 and tax day, then file your forms on tax day. After all, why would you want to pay even one microsecond sooner than you had to?
The two things don't go together when filing your tax return. You can file your return anytime, either on paper or electronically, and then pay at the last minute.

The easiest way is to file electronically EARLY, but set an automatic transfer of the money from your account to the IRS for the last or next to last day. All electronic filing programs allow this.

You can also file your return early on paper, and then mail the separate voucher with your check at the last minute.
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nixen
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Re: Why?

said by LiamJunket See Profile :

The two things don't go together when filing your tax return. You can file your return anytime, either on paper or electronically, and then pay at the last minute.

The easiest way is to file electronically EARLY, but set an automatic transfer of the money from your account to the IRS for the last or next to last day. All electronic filing programs allow this.

You can also file your return early on paper, and then mail the separate voucher with your check at the last minute.
Dude... There's people out there who's VCRs (yeah, some people still have them) are still blinking 12:00.
--
Everyday, thousands of new cars are delivered to their new owners with poorly-selected radio station presets.
supertech315

join:2006-03-01
Perris, CA

Re: Why?

Dude you're the one that needs to wake up. if they're filing with turbo tax they gotta have a vcr and a computer. so some how they can figure that out

nixen
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Re: Why?

said by supertech315 See Profile :

Dude you're the one that needs to wake up. if they're filing with turbo tax they gotta have a vcr and a computer. so some how they can figure that out
There are plenty of people that have computers and use Turbo Tax that haven't a freaking clue. Perfect examples are the ones that pay for the quick or accelerated refund options (which is just a step away from those "payday loans" places).
--
Everyday, thousands of new cars are delivered to their new owners with poorly-selected radio station presets.
GeorgeB100

join:2004-01-10
Saint Charles, IL

I challenge anyone out there that could point out any investment vehicle that would make it worth it waiting UNTIL THE VERY LAST DAY (as opposed to 24 or 48 hrs before deadline)to file. If you found a stock or a bond or a mutual fund THAT GOOD where you're loosing more than 0.000001 cent by not filing at the last moment, please do let me know!

nixen
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Re: Why?

said by GeorgeB100 See Profile :

I challenge anyone out there that could point out any investment vehicle that would make it worth it waiting UNTIL THE VERY LAST DAY (as opposed to 24 or 48 hrs before deadline)to file. If you found a stock or a bond or a mutual fund THAT GOOD where you're loosing more than 0.000001 cent by not filing at the last moment, please do let me know!
For many, "it's the principal" of giving up the money before you absolutely have to.
--
Everyday, thousands of new cars are delivered to their new owners with poorly-selected radio station presets.
GeorgeB100

join:2004-01-10
Saint Charles, IL

Re: Why?

Absolutely. But when due to abiding by this principle, to the extreme, you risk hurting your bottom line, I don't believe it's a smart thing to do.
jsouth
Jsouth

join:2000-12-12
Wichita, KS
Some people may not have the money to pay until then also.
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Bush bashing is old. How about more solutions instead?

SLD

join:2002-04-17
Los Angeles, CA
Because if you file during the flood, you are less likely to get audited (says an Enrolled Agent I know).

LiamJunket
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Ocean City, NJ
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Re: Why?

said by SLD See Profile :

Because if you file during the flood, you are less likely to get audited (says an Enrolled Agent I know).
Sorry, but computers select audit candidates and that is months after the filing date. Filing at the last minute with the other procrastinators doesn't improve your chances of not being audited.
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DaCarez

join:2002-03-30
Scotch Plains, NJ

Re: Why?

said by LiamJunket See Profile :

Sorry, but computers select audit candidates and that is months after the filing date. Filing at the last minute with the other procrastinators doesn't improve your chances of not being audited.
I'm gonna go with Carter on this one, a CPA I know suggests filing not quite in the flood, but at least waiting until mid-March, so that the flow gets a little more volume.
DonLibes
Premium,ExMod 2001
join:2003-01-19

said by Stewy85 See Profile :

Why do people wait this long??? You had 4 months to get it done.
One of my brokerages sent me a corrected tax form just two weeks ago. I'm so used to getting last minute corrections from various places, I've learned my lesson and always wait until the week before to prepare my returns.
brianiscool

join:2000-08-16
Miami, FL

WOW WOW!

WARNING: LAW SUITS

Ebolla

join:2005-09-28
Dracut, MA

Re: WOW WOW!

doubtful, this is from AP.
"SAN JOSE, Calif. - Taxpayers who couldn't electronically file 11th-hour returns using Intuit Inc.'s TurboTax, ProSeries and other software won't be penalized for delays caused by the company's overtaxed servers, the IRS said Wednesday....."

»www.comcast.net/news/technology/···104.html

RARPSL

join:1999-12-08
Suffern, NY

Re: WOW WOW!

said by Ebolla See Profile :

doubtful, this is from AP.
"SAN JOSE, Calif. - Taxpayers who couldn't electronically file 11th-hour returns using Intuit Inc.'s TurboTax, ProSeries and other software won't be penalized for delays caused by the company's overtaxed servers, the IRS said Wednesday....."

»www.comcast.net/news/technology/···104.html
Also if you were affected by that Small Storm on Monday, the IRS gave you until April 19 [April 26 after upgraded on Wednesday] to file (ie: Two extra [upgraded to nine] Days).

»www.irs.gov/newsroom/article/0,,···,00.html
»www.irs.gov/newsroom/article/0,,···,00.html
»www.irs.gov/newsroom/article/0,,···,00.html

morbo
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Re: WOW WOW!

also, irs giving extensions to virginia tech victims. not a few days, but 6 MONTHS.

at the risk of sounding crass, what the hell is with the irs giving extensions out like candy? frankly, it is the risk you take if you wait till the last minute for filing.
openbox9

join:2004-01-26
Alexandria, VA
Thanks for echoing this country's sad default leap to litigation.

How is your lack of meeting the IRS' deadline in any way whatsoever Intuit's fault?

Ebolla

join:2005-09-28
Dracut, MA

Re: WOW WOW!

in this case though it would be Intuit's fault, people can file last minute, but in this situation Intuit's servers are delaying it further then it should for processing.

See 7 replies to this post

supergirl

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said by openbox9 See Profile :

Thanks for echoing this country's sad default leap to litigation.

How is your lack of meeting the IRS' deadline in any way whatsoever Intuit's fault?
I guess you're one that didn't hire Fred Levin to sue your crooked insurance company after the hurricanes, huh?
openbox9

join:2004-01-26
Alexandria, VA
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Re: WOW WOW!

My house is brick, a mile off of the sound, and I've had minimal hurricane damage over the last couple of years. Even if I did have hurricane damage, I've got proper coverage on my house with an excellent company and I guarantee you that I wouldn't have had a problem.

jbgroup1
Dolemite
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join:2000-05-04
Beltsville, MD

Filed mine through

My return was filed through after submitting it twice.
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markopoleo

join:2003-04-02
Bonne Terre, MO

Nothing but love for filing online :D

I like all the money you get back for being single. More benefits being single now than being married. lol

nipseyrussel
Nipsey Russell, yo

join:2002-02-22
Philadelphia, PA

screw turbo tax

this was my last year with them. I never use them for state tax as they want a fortune to take the same info you already paid to process for federal and replug into the state tax form. However this year, i was really sick for the past week, so Saturday i said screw it and processed my fed and state tax returns. My state form was "pending"......UNTIL TODAY - one day too late! Luckily, I followed up directly with PA yesterday and found that the form was actually accepted by PA the same day i gave it to TT, unfortunately I could not finalize through TT and did the payments myself outside TT.
thanks, TT!

nipseyrussel
Nipsey Russell, yo

join:2002-02-22
Philadelphia, PA

Re: screw turbo tax.....not?

thought i'd post some follow up to this situation. I sent TT an e-mail requesting a refund of my state filing fee and they sent me an e-mail today telling me that they are refunding the $37 to my credit card. I'm shocked, frankly, but obviously pleased that they actually addressed my compliant on the first try.

And, btw, when i called PA about this on 4/17, i have to say i was extremely pleased with both the phone customer support (also only 4 minutes on hold on tax day), and also with how easy it was for me to go to the website to actually see my return (why couldnt TT see it??) and it took about 10 seconds to make an on-line payment. Kudos to a bureaucracy, for once!

now, if there are still problems that result from this (eg fines from any taxing agency), then all hell is gonna break loose, but for now, its all good.

Warzau
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Naperville, IL
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I was going to use TT this year but

I was doing my taxes in February, but there was a item that wouldn't let me transmit till congress passed some law or other I can't recall. I dumped it and went back to my old standby Tax Act, everything went fine got my refund in three weeks.
Forums » TurboTax Tubes Get Clogged


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