Putting a new state-of-the-art piece of technology over the AT&T network may sound like a selling point, but it’s really pairing innovation with the equivalent of an expensive pair of tin cans and string. -Bruce Kushnick

•Double billing -- you and the caller both get charged for the same call.•All uses of the network are always rounded up to the nearest kilobyte or minute.•Customers can be billed for "network errors" and "network overhead."•Customers can be billed even though the call doesn't go through, even if it is the network's fault. Customers also get charged for unsolicited messages.•Bogus fees are added to the bill, including the Regulatory Cost Recovery Charge.•$175.00 "Termination" fee is now standard.•International messages are charged additional fees, as are files over 300Kb.•Over your quota? Get gouged: 40¢ per minute and 69¢ per minute roaming offnet.•The services are not secure and can't block your phone number.•Prohibited uses include VOIP, like Skype or Vonage.•The current mobile email service doesn't support attachments.•If the customer uses the service too much, or makes "offnet" calls, they can be terminated.