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ddg4005
Premium
join:2001-08-22
Bronx, NY
 ·Verizon Online DSL
| Re: Executive Pay Cut? An exec take a pay cut to save a company? That'll be the day. Unfortunately it looks like Earthlink is on it's last legs. I expect either a cableco or telco to pick them up for cheap real soon.
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DDG | Antec Metal Box w/ ASUS & Intel Inside | |
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| | TheWickerMan
join:2002-04-09
Enola, PA
| Re: Executive Pay Cut? I used to have dialup with Mindspring years ago, and even after Earthlink swallowed them up I was still happy with them. I dropped them the for cable a few years ago, and I must have done it right before the whole outsourcing mess happened, because I remember talking to an American guy when I called in to cancel. Just recently, I needed to call them for a friend who I was trying to set up a router for, and ended up talking to a heavily-accented guy who claimed his name was "James." Like I really believed that. 
Earthlink used to have a nice big building in my area, which you could see from the highway. They closed it once they outsourced everyone, and it's been sitting there empty ever since. | |
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| | raptor1418
Premium
join:2002-12-03
Denver, CO
 ·magicjack.com
 ·Mesa Networks
| Here is a good example of an Exec taking a pay cut to help stave off layoffs or downturn as they put it.
»www.xilinx.com/prs_rls/xil_corp/···tune.htm This was pulled from Paragraph 4.
Xilinx is recognized on this year's list for protecting its employees from the high technology industry downturn by working closely with employees to come up with innovative cost-cutting measures to avoid layoffs, for instance, a sliding scale of pay cuts for everyone except the lowest paid personnel, while CEO Roelandts took a 20 percent pay cut.
Now whether something else was given in turn for taking that pay cut I do not know. | |
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| boober321
join:2003-07-15
Milwaukee, WI
·ViaTalk
| Makes me glad I jumped ship on Earthlink. There were the worst internet company I have ever dealt with. They promised cheap rates, then renigged. They promised retention rates and bonuses and never came through and they never addressed a single line issue I had, they would pawn me off to Roadrunner, who wasn't my carrier. Time Warner fixed every issue I had, whether it was their problem or not. I'd never go back to EL, I hope they die in flames- seeing as almost no American jobs would be lost at this point. | |
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The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs:
·ViaTalk
| Same thing, only different Ummmm what about all the outsourced US agents that work for peanuts.
We have a bunch at West Teleservices here in Omaha.
...Every year 20 billion minutes of telephony based transactions are processed through West's teleservices for today's leading companies. West also has recently entered in the technical support arena by providing out-source customer and technical assistance for many major internet service providers, such as Earthlink and Yahoo!/SBC. | |
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dot854jc
join:2004-06-28
Cleveland, TN
 ·Charter Pipeline
| Why not outsource there management Outsourcing tech support has always been a bad idea. Why don't they outsource there secretary. Oh yeah, they then couldn't get them coffee and doughnuts what was I thinking!!!! This is yet another way a corporation is showing they don't care about there customers, at some point consumers need to take a stand and not to business with companies that think they are not important. | |
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Techie714
join:2005-08-02
Anaheim, CA
·ViaTalk
|  U.S. Workers Cost To Much
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fatmanskinny
Premium
join:2004-01-04
Wandering
·Comcast Digital Vo..
·Comcast
| Re: U.S. Workers Cost To Much In my opinion, it is not just American workers cost too much. It is also companies knowing that they could ship jobs overseas and pocket millions while customer service and support go in the bucket.
So besides screwing American workers, they are also screwing the customers as well.
Best way to hit them is in the pocket. If enough people stop patronizing these companies that outsource OR if enough of these employees in foreign land cost companies money due to obtaining and using customer information illegally, we will have a shift back to the mainland.
I can dream, can't I?
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The only place where Success comes before Work is in the dictionary. | |
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| | Techie714
join:2005-08-02
Anaheim, CA
·ViaTalk
| Re: U.S. Workers Cost To Much said by fatmanskinny  :So besides screwing American workers, they are also screwing the customers as well. The problem is Americans really don't care. As long as there getting there service cheap they can care less where it comes from & whats going on behind the scenes. Perfect example, if Americans were so concerned about American jobs they would stop shopping at Old Navy & Walmart where 93% of all the goods are made in foreign countries. Most just dont care. | |
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fatmanskinny
Premium
join:2004-01-04
Wandering | Re: U.S. Workers Cost To Much That, unfortunately, is a sad truth. | |
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Richard B
Fur It Up
join:2007-06-22
Portland, OR
·Comcast
| said by Techie714 :said by fatmanskinny :So besides screwing American workers, they are also screwing the customers as well. The problem is Americans really don't care. As long as there getting there service cheap they can care less where it comes from & whats going on behind the scenes. Perfect example, if Americans were so concerned about American jobs they would stop shopping at Old Navy & Walmart where 93% of all the goods are made in foreign countries. Most just dont care. Your absolutely right, it is hard for me to care when it between cheep prices and doing without because unlike you I am not a rich American that can afford to shop and boutique stores. I guess too worried about saving for the future and make sure my bill. Oh I wish I can be like you, you must have the to spend more so you can gloat "Buy American". To me you are so self-absorbed to realize if was not for Old Navy and Wal-Mart and the jobs they bring, the same people will be living on castoff and Good Will. | |
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| | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: U.S. Workers Cost To Much Wal-Mart is a good reason why this country is going to hell in retail. They undercut local small mom-and-pop shops and force them to work for them only after they drive them out of business. With that instead of buying items from this country they bring their items in from other countries and stamp "Made in America" on them. And are all for the customer until that customer becomes an employee and is stuck on either a pay-cap or without health insurance.
I applied there. They would hired me until i told them I wouldn't accepted their pay cut from what I make now for the same amount of work, and I wanted the same health benefits. If Lowe's can provide me with my health care and a salary without outsourcing our shit like Wal-Mart or bring most of our products in from other countries Wal-Mart can do it to. | |
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81399672
Premium
join:2006-05-17
Los Angeles, CA
| Re: U.S. Workers Cost To Much said by hottboiinnc :I applied there. They would hired me until i told them I wouldn't accepted their pay cut from what I make now for the same amount of work, and I wanted the same health benefits. If Lowe's can provide me with my health care and a salary without outsourcing our shit like Wal-Mart or bring most of our products in from other countries Wal-Mart can do it to. You forgot,they don't have to hire you. You also forgot, that they got no problem finding enough people to work for the wage that they are offering. No one is forcing you to work for walmart and no one is forcing the to pay you more then what law says they have to
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i am not a lawyer but I do play one on the internet | |
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| | | | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: U.S. Workers Cost To Much No but if they're such an American company they should do the American thing and pay a decent wage instead of forcing their jobs on to others. | |
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81399672
Premium
join:2006-05-17
Los Angeles, CA
| Re: U.S. Workers Cost To Much said by hottboiinnc :No but if they're such an American company they should do the American thing and pay a decent wage instead of forcing their jobs on to others.  I guess you missed what it's to be an american company. Being an American company means you make as much money as you can for your owners. The owners are not general public, or the employees but shareholders.
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i am not a lawyer but I do play one on the internet | |
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AlexNYC
join:2001-06-02
Edwards, CO
| said by hottboiinnc :No but if they're such an American company they should do the American thing and pay a decent wage instead of forcing their jobs on to others. That statement would have been kind of funny if it was not so sad ... because it's sooooo wrong. You must be new to America ... Welcome! | |
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| | | | | | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: U.S. Workers Cost To Much Actually I am a citizen I was born here thank you. But Wal-Mart does pay below standard wages. Also uses illegal tactics to keep the union out of their company. | |
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NyQuil Kid
8f The Nyquil Kid
join:2001-01-06
Brick, NJ
·Comcast
·Verizon Online DSL
| Re: U.S. Workers Cost To Much ...and of course we all know that Unions are a bulwark of fairness and debate, employing the doctrines of democratic voting:
»www.americanrightsatwork.org/res···fair.cfm
Oh wait, the Unions want to remove the secret ballot...hmmm.
If you honestly believe that a union is any different from a corporation, you are incredibly stupid...congratulations.
[8F] The NyQuil Kid
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[8F] The NyQuil Kid comes into town not looking for trouble...n00bz gang up, but he ain't seein' double,...pulls and draws, his deagles two...n00bz litter the ground you know it's true. | |
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AlexNYC
join:2001-06-02
Edwards, CO
| said by hottboiinnc :Actually I am a citizen I was born here thank you. But Wal-Mart does pay below standard wages. Also uses illegal tactics to keep the union out of their company. Wal-Mart is the least of our labor problems in this coutry. Unions are mostly a mob driven scam and have always been.
The "American thing" which you so proudly mentioned has nothing to do with fairness and equality.
The "American thing" is to make as much money as possible in as little time as possible by ANY means neccesary.
(and it is not just American)
Don't be so naive ... | |
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Ream0
@rr.com
| Heh,and I bet that spiffy ford or Chevy SUV,in your driveway, is made with 95% foreign parts. We also have Universities who prefer enrolling aliens on visas rather than native born US citizens.
...So haven't you heard? Americas washed up! Buy a gun while you still can! | |
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| nutcr0cker
join:2003-04-02
Chandler, AZ
| Good point, most of the flag waving individuals fail to comprehend that the flag they are waving with such a fervor was made by a Chinese company. However, outsourcing is not because of higher wages for workers but attributed to the gluttony of the CEO's. You can easily find the increasing millions that CEO's take home since the outsourcing boom. From our politicians perspective tech jobs are menial jobs and Americans should not have to do menial jobs. The Indians/Chinese are only doing the jobs that Americans prefer not to do. | |
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| RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Sadly,
"{...} 80% of Americans would say "Hey it's not my family & I want the cheap service"."
...is the mantra of our Me-First society.
I gave a $5 tip to the lady who drove the (free) airport shuttle from the hotel to the Spokane airport Friday. Not because I had to, but to show my appreciation and help put a dent in this absurd notion that everything should be on-demand and "free".
Of course, I'm 50 and as much as I hate to think it, from a different generation than most who post here.
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Toolmaster of La Grange. | |
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| Jaghar
join:2001-01-30
Painesville, OH
| the US Workers wage is just a very small piece of the pie. It has to do more with the desired profit margin the companies want to maintain, and the value of the US Dollar in the world market.
If DSL did cost $50/month, then the US consumer would pay that amount. However, I'm sure that the provider corporation would still outsource overseas to increase the profit margin.
The US dollar can buy alot of crap in many other countries, including labor. In the global market, unfortunately, US corporations will take advantage of that to increase profit margin. That's all it does.
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We will always be much more human than we wish to be. | |
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gsuburban
join:2000-02-29
Glendora, CA
·Verizon Online DSL
1 edit | Re: U.S. Workers Cost To Much Probably a universal truth however, as this outsourcing continues, I bet that it makes a turn for worse service, vs a better price sooner than you may think. Most of the U.S. complains about service more than they do prices. Also, most of the U.S. puts a price tag over value and in the end gets what they paid for.
Anyone who is reading this should inform their circle of friends/family/church groups etc and discuss how much it really cost's us here in the U.S. to buy cheap priced products and services. We get no service, no quality, no support and only a good price. Thus, any issues that come up involve dealing with all the issues to remedy the fix such as, calling your ISP or cable company and they employ the customer free of any pay or discounts to trouble shoot a system.
I am all done with that idea. My time and my money is very valuable and when I decide to shell out the money I do not agree to work for free when troubles arise. So that I can get this off my chest, I want to rid the cable companies of "tier" programing and billing so that I can choose from a menu "a la carte" of what I want to spend my money on. This goes the same for all of the utility companies who are now transitioning to the same billing practice of "tier" charges. All a bunch of gouging crap which has nothing to do "saving consumers money" if you were to ask the government or the cable company. It's all about how to extract maximum money for the same or less.
U.S. workers have a brain and give a shoot. Foreign workers or illegals don't equal in this department for the most part and they are raised much different meaning they do not mix well in the U.S. True workers are raised here and educated here whether by state schools or private schools and they are better than any imported group, for the most part. Thus, we should pay more as we get more. | |
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NyQuil Kid
8f The Nyquil Kid
join:2001-01-06
Brick, NJ
·Comcast
·Verizon Online DSL
| Re: U.S. Workers Cost To Much I am guessing you haven't attended any UAW meetings lately; while I don't condone the actions of various management types, anyone who thinks Big Labor isn't as bad has the IQ of a pretzel. Want to know why the US Auto Industry is in such a mess? 1) Management wants to keep the status quo and 2) UAW still thinks this is 1950, when they ought remember it's closer to 2050 - meaning the US isn't the 800lb gorilla anymore; we aren't alone like we were when most of the major economic areas were rebuilding from WWII. The UAW is going to fight themselves into oblivion, and I personally look forward to seeing them go the way of the Dodo bird.
[8F] The NyQuil Kid
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[8F] The NyQuil Kid comes into town not looking for trouble...n00bz gang up, but he ain't seein' double,...pulls and draws, his deagles two...n00bz litter the ground you know it's true. | |
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81399672
Premium
join:2006-05-17
Los Angeles, CA
| I can't care less if u.s workers have brains or that someone will not be able to find a job because it got outsourced. What i care is quality, as long as quality from china is good and cheap then i see no reason to pay double and sometimes triple the price for same product
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i am not a lawyer but I do play one on internet | |
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gsuburban
join:2000-02-29
Glendora, CA
·Verizon Online DSL
| Blame all of this on the U.S. Government. The auto industry changed when they allowed Nissan and Toyota among a few to set up production in the south and they are not union if I recall. Therefore, if this is the case, they are doing it for less obviously eliminating a level of nothing in my opinion. A friend was stweard in a union once and got no where with that. The union just wanted everyone's dues for nothing really in return a company couldn't provide.
Bush and the previous are playing us all for bigger plans for "their future". | |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| Re: U.S. Workers Cost To Much said by gsuburban :The auto industry changed when they allowed Nissan and Toyota among a few to set up production in the south and they are not union if I recall. So you would prefer that Nissan, Toyota, Hyundai, Daimler Benz, Honda and Subaru not hire Americans and build cars in the USA with USA-made parts?
Foreign companies "insourcing" jobs to the USA is supposed to be the benefit of "free trade." We should be encouraging more foreign companies to bring jobs to the USA and hire more Americans.
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Only SHATNER is Kirk. | |
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| jkb246
join:2000-03-18
Newark, NJ
| The rest of the world sans England have faster Internet than we do for a lot cheaper. We aren't running call centers for the folks in Korea or Hong Kong.
What is going to happen when all of our jobs are gone??
Guess the US is going to close up shop. | |
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gsuburban
join:2000-02-29
Glendora, CA
·Verizon Online DSL
| China quality and cheap products appear the right way to go however, those governments are communists. I have a problem subsidizing commies and I also have a problem with our nation continuing to do business with places who build financial strength to use against us.
Oddly this is to blame our own government for doing any business with the high risk nations such as, Iraq and Iran to mention a couple. We feed them power and weapons then wonder why we have issues at some point with the very same customer. | |
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nutcr0cker
join:2003-04-02
Chandler, AZ
| outsourcing Maybe we all should strive hard to outsource all the possible jobs to third world countries and save a heap as the economist potray it to be good and in the loooooongggg run is good for the economy, starting with our honorable politicians followed by these so called economist. I am pretty sure Mariam Abacha would be highly interested for positions in our political syatem | |
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randomness
@cox.net
| Re: outsourcing Wow the new CEO is outsourcing the rest of ELNK? Heh let some company in India buy it "Hello Welcome to Earthlink can i take your order prease".
Its like that jerk Gary Betty was reincarnated.. I pray they arent bought out it would be funny if the new CEO just destroys the company. Gary nearly killed it while the upper boss's cashed their shares fast as possible. | |
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jc100
join:2002-04-10
| 500 million dollar bonus, Here I come. Let's see. Outsourcing tech support means:
1) Angry Customers who don't get issues resolved
2) Bad communication between Customer Service and Technicians
3) Problems being made worse by customer support who don't speak English
etc etc.
ATT and Dell both learned the hard way.
Yet, Earthlink CEOS probably want a 400 or 500 million dollar Bonus for their "revolutionary" ingenious idea. After all, isn't that corporate gluttony for you? Run a comapny to the ground, piss off your customer base, and then get a multi hundred million dollar severance package to leave... ONLY IN AMERICA. | |
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vliktor
join:2005-07-27
Philippines
·SmartBro
| Re: 500 million dollar bonus, Here I come. No, they haven't learned yet (AT&T and Dell).. they pretty much still have centers in India and the Philippines. Their major outsourcing partners are eTelecare (for Dell, heck Dell even has their own in-house call center in Manila), Accenture, Teletech, and Sykes Asia.
Companies will always continue to outsource to those countries, Americans will always cost more than those guys. That is the truth. | |
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| | jc100
join:2002-04-10
| Re: 500 million dollar bonus, Here I come. True. However, people in those countries often struggle at English and resolving the problems. I noticed you are from the Philippines, so I am sure you know where they have call centers. Yet, from an American stand point, nothing is more annoying than trying to tell a tech your problem and have him read a response out of a manual. If we wanted this kind of tech support, we could google. It seems to me they simply do not train their foreign support, other than slapping a book down, and saying here's your replies. This is one reason why we complain so much about service. It'd be like America being used for Russia's Tech support. I am sure many Russians speak English, but still would have trouble communicating their problems to use since it is not their native tongue. Hence, companies who choose to outsource, are doing a HUGE disservice to their clients. In the end, they will lose more than they gain. Trust me. Customers only will take so much before going elsewhere. | |
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| | | gadgetpig
join:2003-11-11
Chicago, IL
·AT&T DSL Service
| Re: 500 million dollar bonus, Here I come. JC, as a former tech myself, the Philippine call center is fine for "tier1" issues. That is, they handle calls to reboot your modem/router in the proper sequence, make sure your cables are connected, make sure your NIC isn't disabled, etc etc. You say people can "google" the solution, but the problem is, most don't or don't know how to. Outsourced calls CAN be good, as long as unresolved issues are passed on to U.S. based "tier2" support quickly, and seamlessly.
You know what really killed US based tech support? It wasn't foreign competition. It was some corporate bonehead that introduced terms like "SLA", "metrics", "maintain resolution efficiency above 99.99999%". So as techs were pressed to do more in less time (and for the same pay), they had less time for more complex issues or projects. And as more quality techs were overworked and underpaid, they got up and left. The talent pool shrunk, and the gap never filled in.
Oh and if your marketing department gets more $$$$$ budgeting than your support/operations dept, that's not good either  | |
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bmaasjr320
join:2006-03-14
Vancouver, WA | Missing Mascot Does anyone know where Blinky went??? | |
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| hrobins
Premium
join:2000-10-15
Regina, SK
clubs: | Re: Missing Mascot Blinky was outsourced for a cheaper mascot. | |
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I work with them
@live-servers.net
| I work with Earthlink in india, philiphines and others Working at AT&T/Verizon I have to deal with these CLEC's no english speaking techs...
Earthink thinks they can make money now. But what happends when everone outsources and no one in the US has a job??????
Please STOP! using Earthlink.
Dont support outsourcing, It takes me 15 minutes everytime to get them to look the number i am looking for, find the account, write want info I am calling to give them, etc...
Besides, AT&T and Verizon own the lines, the routers, etc. Dont think by using (trying to stay in business by cutting ever dollar they can) Earthlink, DSL extreme, Sonic.net you get someone else besides AT&T or Verizon... | |
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gilligun
Shipwrecked
Premium
join:2002-11-22
Denver, CO
·Comcast
| Foreign or American Well guess what........If you outsource, I dont do business with you if at all possible.
Bye Earthlink! ...wavey finger
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Why do I have long hair?? It covers my bald spot! | |
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malthus526
@mw.net | Exec cuts Can someone say "Bye-Bye"! | |
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Carioca_FL
join:2000-11-30
Fort Lauderdale, FL
clubs:
| Bad Engrish overseas... how about right here? I find it quite funny at all these people, foaming at the mouth, complaining about offshore support techs who can't speak English.
Well, guess what? They probably have a better handle on the grammar AND spelling that most here have shown.
For the love of God, please use THEIR/THERE/THEY'RE properly!
This message brought you by a bored, looking-at-his-watch-and-waiting-for-five-o'clock man.
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Athlon64 3200+; 2GB DDR 400; ASRock 939 Dual SLI; Radeon x1900XT 512MB GDDR3; DLink 614+ 802.11b; Comcast 6000Kbps/384Kbps; Sunrocket VOIP; WinXP Pro SP2/Vista Business (PowerTogether.com) | |
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Earthlink Outsourcing Remaining U.S. Support?
Executive Pay Cut?
