AT&T CEO Walks a Foot in Your Shoes
'I want to be treated like a customer...'
On the heels of Charter's CEO slumming it with his workers
to find out why their customer service stinks, AT&T's new CEO Randall Stephenson tells the Atlanta Constitution
that he demanded to be billed and treated like a regular customer:
And so he was. "It wasn't very good at first," Stephenson said. "But I think until you actually just use our service like our customers do, you don't have an appreciation sometimes for the hoops we make people jump through."
In the interview, Stephenson says he expects Atlanta to see U-Verse before the end of the year, and calls the company's criticized
EDGE network "a very good experience."
He also defends the company's decision not to advertise the $10 DSL
they were required to offer as a BellSouth merger condition:
"We haven't made it difficult to find. To be honest with you, that's not a product that our customers have clamored for. We still have $15 offers out there in the marketplace, even $20 offers, for 1.5 megabit speeds. Those are really kind of the minimum speeds that give a good user experience. So I don't want to necessarily offer up a product where the user experience is not what I would consider really state of the art. That $10 product is kind of in that mode."
Hmmm, 768kbps $10 DSL isn't advertised because customers don't want it?
56 comments .. click to read
|reply to Rick |
Re: I think I just lost my lunch all over my keyboard
I hope this is a macro and you're not actually typing these arguments from scratch everytime they post AT&T news.
Land O Lakes, FL
If he really wants it
When he stated 'I want to be treated like a customer...', did the interviewer kick him in the family jewels and then urinate on him?