Comcast: Human Contact Costs Extra
Cable ops now charging in-person payment fee
Users in our Comcast forum
note that as of July 1, the company is now charging customers in many markets a $1.99 fee if they want to pay their bills in person. Yes, you can mail, electronically transfer your payment or even leave it in a drop box at the payment center
for free -- but some people are just annoyed on principle:
"Some folks do not like to pay things by mail and like the opportunity to get it done right there and then with a receipt in hand. Sure $1.99 is not really a big deal, but dammit anyway, like I said originally, Comcast is already getting a buttload of my money, and now they want want to charge me to give it to them, that's ridiculous."
Resident cable technicians justify the decision by noting it's an extra expense to have an already busy human being process the payment (apparently that's not part of what you're already paying for).
Users claim that Time Warner Cable also now charges a fee to pay in person, and an Ohio TWC user tells us the company charges an extra fee if you want to pay your bill over the phone with a credit card.
171 comments .. click to read
|reply to pnh102 |
Re: Just E-Pay It
said by pnh102:I've seen people getting the triple play installed, and at the same time they were on their cell phone talking to some agency about energy assistance because they can't pay their gas bill. Some people need to get their priorities straight.
If you are barely making enough money to scrape by, then perhaps Cable TV and Internet service should not be as high on your list of spending priorities as say perhaps, food and rent.
And even if you do have enough to pay the bill, why would you willingly choose to pay more money than necessary?
But what do I know?
|reply to Combat Chuck |
Re: the state of the world today
Wait a second. There are tons of low income people that pay for things at service centers because they don't have checking accounts etc.
To just blow them off because of their income is ridiculous and self centered. The end all is the company is just making up new charges to increase profits...pure and simple.
|reply to Combat Chuck |
quote:Reduction of exorbitant CEO compensation?
Where do you think companies get the money to pay "the cost of doing business
Combat ChuckToo Many CannibalsPremium
|reply to satellite68 |
said by satellite68:Where do you think companies get the money to pay "the cost of doing business". It's either this or they raise the price on everyone. Seriously, theres only 2 groups of people who pay at the payment centers, luddite senior citizens, and individuals who can't afford cable in the first place and have to hurry in so the babysitter doesn't get turned off for the weekend. I'd rather them raise the rate on the individuals who use ancient-pay than roll it into another rate increase across the board. I just love how people seem to get all upset when a company exposes the fact that you're paying their bills instead of hiding it in a monolithic charge.
does this bullshit charge not fall under the "cost of doing business"?
Hell, where are all the people pissed off that they only take actual money and don't let you barter corn for cable service.