  ztmikeMark for moderationPremium
join:2001-08-02
Michigan City, IN | Comcast as always will follow NOT lead. Yet Comcast seems like the VERY last one to upgrade speeds.. Props to Charter to up their speeds when even their in financial trouble.
To think that CC is making record profits and still hasn't upped their speeds for their markets besides FiOS areas is pretty unfair. | |
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 | yay_son
join:2005-04-16
Monterey Park, CA | Re: Comcast as always will follow NOT lead. at least Comcast will deliver the speeds of what you are paying for. Charter on the other hand .. well .. come visit the Charter forums. | |
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| | Reviews:
 ·Charter
| Re: Comcast as always will follow NOT lead. said by yay_son:at least Comcast will deliver the speeds of what you are paying for. Charter on the other hand .. well .. come visit the Charter forums. More like visit Charter customers complaints from mostly California.  | |
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| | | | | Re: Comcast as always will follow NOT lead. Actually, I'm in GA and had to speak to support about the shoddy speeds I was getting on my 5MB account. They said they are only expected to give 70% of their promised speeds and they consider that acceptable.
When I was with CC before this new Apt, I was on the 8MB account but they had totally unlocked my connection and I was getting insane speeds, like 18MB down. The same site, speedtest.net says I had near 3.5MB on my 5MB account.
So I complained to customer service and asked them why I should be happy with 70% when I'm paying 100% of the bill and the CSR bumped my to the 10MB line speed without charging me more. So I guess if you're in GA, want the 10MB speed NOW, and not wait till Charter gets around to it, then call the CSR and ask them about it.
Now my speeds are more reasonable and hover around 8-9.5MB down. | |
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| | | | | said by markopoleo:said by yay_son:at least Comcast will deliver the speeds of what you are paying for. Charter on the other hand .. well .. come visit the Charter forums. More like visit Charter customers complaints from mostly California. Yea Cali is about the only one that get complaints  | |
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| | | | I will state it again. I have Charter and love it. I get my advertised speeds all day long unless a temp outage. Outages are rare. Yes I understand, I am in the minority but not everyone is unhappy with there services. | |
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| |  dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | Re: Comcast as always will follow NOT lead. said by gattaca:If you were a Charter subscriber, you would realize what a terrible thing it is to say "props to Charter." Seriously, though, there's a reason Charter is in financial trouble: they're incompetent. Sure, you might be provisioned for a very high speed, but as experience in my town shows, you'll be lucky to achieve half that on a good day. Charter consistently rates at the bottom of customer satisfaction surveys for a reason.  There, i fixed it for you
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You can never be too rich, too thin or have too much Bandwidth | |
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| | Reviews:
 ·Verizon FiOS
| said by gattaca:If you were a Charter subscriber, you would realize what a terrible thing it is to say "props to Charter." Seriously, though, there's a reason Charter is in financial trouble: they're incompetent. Sure, you might be provisioned for a very high speed, but as experience in my town shows, you'll be lucky to achieve half that on a good day. Charter consistently rates towards the bottom of customer satisfaction surveys for a reason. Seriously! I had 10mb/1mb for like 7 months. It was good for the first 1 months where I saw 10mb/1mb 24/7 but then speed started getting worse and worse during peak hours where I would see 300ms latency and packetloss. They are just too oversubscribed and too incompetent to fix their issues. When I was seeing my download speed go below my upload speed during peak hours (upload was always awesome) I finally decided to drop charter and get 2 more phone lines and 2 more DSL lines instead (Before I was using both Charter and DSL). My 3x 6016/768k ADSL lines are far superior to when I had one DSL line + charter which was supposed to be the same approximate speed. I get about 5.35 megabits (after ATM overhead) on all 3 lines 24/7 regardless of time. Not only that but level1 peering and low latency routes.
Charter pinged 70ms to my colo'd server and DSL Extreme gets 9ms. F*%& you charter!
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Chugging along on 3x 6016/768k DSL Extreme DSL lines for a combined total of just under 16 meg download and 1900 up. yay! | |
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|  LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | said by ztmike:To think that CC is making record profits and still hasn't upped their speeds for their markets besides FiOS areas is pretty unfair. They did up their speeds for 95% of users with downstream and upstream powerboost. For those who need very high speeds for very large files and for extended periods, buy a business account.
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Internet News
My BLOG
My Web Page | |
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|  CabalPremium
join:2007-01-21
Austin, TX | Charter is doing what Comcast did a year ago. In the world I live in, that's called "following."
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Interested in open source engine management for your Subaru? | |
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| | | | Re: Comcast as always will follow NOT lead. said by Cabal:Charter is doing what Comcast did a year ago. In the world I live in, that's called "following." Hmm? That's more like the way I thought it went. Charter is the slacker between Comcast and themselves.
Have no particular need for that kind of speed. Actually, no need for that kind of price!!
I've been happily surfing along on the "free" 5MB upgrade since they did that for us some time ago, and I can EASILY say "props" to Charter for the entire 7 years I've been with them starting out at the mega fast speed of 256/128!! | |
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|  BF69Premium
join:2004-07-28
Camden, TN | said by ztmike:Yet Comcast seems like the VERY last one to upgrade speeds.. Props to Charter to up their speeds when even their in financial trouble. To think that CC is making record profits and still hasn't upped their speeds for their markets besides FiOS areas is pretty unfair. Actually Charter is. Four years ago I had a friend that lived in Comcast territory and his HSI top speed was 1.5 Mbps I lived in Charter territory and we just got bumped to 3 Mbps to speed. Over the next 5 years Comcast went from 1.5 to 3 to 4 to 6 to 8 meanwhile Charter didn't do crap until late last year. Even Bellsouth was offering 6 Mbps for several months before Charter finally bumped up speeds. | |
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1 edit | This is exactly what they told me The information in the news article is exactly what they told me several days ago when I phoned in. The CSR knew exactly what I was talking about, and seemed pretty confident when she told me November 1st.
I don't have FIOS in my town, but the surrounding towns do, so I think I'll be in one of the lucky packs who get upgraded first. w00t! | |
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|  DHRacerTech Monkey
join:2000-10-10
Lake Arrowhead, CA | Re: This is exactly what they told me If FIOS isn't in your town, why would Charter care about competing with FIOS in areas they might not be in? (I'm just asking, not accusing or insulting.)
I don't know if your "surrounding towns" get service by Charter as well, but if they do, expect to see it for them and not you. Ther is no need to roll out speed increases that in their view, are a lousy investment since there is nothing to compete with.
Don't forget, customer is second to money...
If you think you have it bad, I'm up in the mountains surrounded by vacation homes and no one cares about HSI. Heck, even the incumbent Telco (VZ) isn't even seemingly interested in offering DSL beyond a very small footprint. I'd guess it's the crappy old mountain telco lines that won't support DSL, even if the CO does, but they aren't in any hurry to put in upgrades around here.
I'm surprised Charter offers 10/1 up here...
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"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.) | |
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| | | | Re: This is exactly what they told me From an areal view, our tri-city (maybe city is too grand a word for what we have) area looks like one city. Two of the three towns already have fios, and our town is sure to get it pretty soon. When charter rolled out the 10/1, we were right there with the first of the rollouts. I'm confident that we'll be part of the 16/2 rollout. | |
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| |  dav0rtranslatePremium
join:2003-06-15
Albertville, MN | Topology dictates this... people bone out over TV so they can hit two birds with one stone more cheaply than mono-tiered service providers. Gotta be cheaper to deploy cable... seems that they get to more remote areas in all cases. | |
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shoan
join:2006-02-27
Benton, AR | still nothing in my area and yet they still have nothing but digital cable in my area without vod, digital phone or internet. Why wont you guys just sell our area off and stop holding us back | |
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 ghostpainterI Write for the ApocalypsePremium,MVM
join:2002-05-25
Rancho Cucamonga, CA
kudos:3 | They must be trying to keep us happy..... Here in Southern California, charter seems to be making an effort to keep us happy.
Down times are very rare once again and customer service is once again in English and in country.
As for speeds, we had a preview of 5MB for two months and I am once more back down to 3MB service, but it is consistent.
No rumors here about up grades, but that would not surprise me...I haven't started any yet.
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My Bloggs,
»www.insidetheie.com/ »earthlogii.blogspot.com/ »vietaffairsvets.blogspot.com/
Each Mans Death is his own Apocalypse. | |
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DHRacerTech Monkey
join:2000-10-10
Lake Arrowhead, CA | Raise speeds, drop the price I have the 10/1 tier, which I'm probably not even utilizing to its fullest even now.
So heck with the speed increase. I'd like to see them "reset" the tier pricing, putting 16/2 at what 10/1 is priced at, and moving 10/1 to the 5/512 price point and so forth.
Charter already doesn't compete on price, so I don't know how offering a 16/2 package at even more money than the 10/1 is now is going to get them anything...
I'd like to see Charter start competing on price, even if they can "compete on speed" so easily. I pay way more for my 10/1 than [I think it should be priced at. I could have bought two 3/768 DSL lines for about the same price and used a dual-wan port router!
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"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.) | |
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| | | Re: Raise speeds, drop the price Well those on 10meg service are more than likely in it for just the upload increase itself. I'm in it for streaming HD movies and TV shows. 5meg service gave me buffering, could not take it :P | |
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| | DHRacerTech Monkey
join:2000-10-10
Lake Arrowhead, CA | Re: Raise speeds, drop the price The only reason I'm on the 10/1 tier is for the upload that is as close to equivalent as I can get to my old DSL (last location) speed of 768 (upload). I didn't really care about the 3M down on the old DSL account (it was nice, I did like it, and it was fast enough for most things) but to have the 10 down right now seems to be going to waste at the moment.
I use the upload for telecommuting and uploading work product which benefits more from the 1 up with Charter than the 10 down does.
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"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.) | |
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 PhonePowerPremium
join:2007-07-20
Winnetka, CA
kudos:1 | Sure makes 6 Meg DSL Attractive at $34.95 6 Meg DSL is a GREAT deal. | |
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| | Massachsetts $49.99per month for 16/2 for 12 months Massachusetts, Grafton/Westborough area. | |
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|  wdoa
join:2001-10-16
Spencer, MA | Re: Massachsetts $49.99per month for 16/2 for 12 months Both Grafton and Westborough have Verizon FIOS. It seems if you are in an area though w/o FIOS you can rot in hell as far as both Charter and Verizon are concerned. I'm in Spencer and while there is DSL in parts of Spencer there is no FIOS and no plans for FIOS, hence Charter gouges like crazy for their internet service. | |
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| | | | Re: Massachsetts $49.99per month for 16/2 for 12 months said by wdoa:Both Grafton and Westborough have Verizon FIOS. It seems if you are in an area though w/o FIOS you can rot in hell as far as both Charter and Verizon are concerned. I'm in Spencer and while there is DSL in parts of Spencer there is no FIOS and no plans for FIOS, hence Charter gouges like crazy for their internet service. Yeah I know what you mean, however not every area around Grafton has FiOS, but that price is available.
I look at this way at least they are doing upgrades and not just sitting with the 3meg package.. | |
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| | Don't forget to ask for cheaper service I just went through my annual gripe-for-a-better-rate call to Charter. A year ago when they raised rates (Smyrna, GA) to $54.99 for 3Mbps (plus $10 if you don't have their crapware video "service"), I called in and threatened to switch to BellSouth. It was an idle threat; I haven't had a landline in years and one was still required for DSL back then, but Charter didn't know that. Retention gave me $39.99/month for a year at 5Mbps with a stern threat that I wouldn't get another "promotional rate" again when that year was over. "That will be Charter's problem," I replied, "Not mine."
So the year just ran out, and I get a bill for $59.99/month "service." I call to ask for another discount and get turned down by the first rep, then I ask to be sent over to the disconnect folks (and this time, with naked DSL a reality, the threat to go to now-AT&T wasn't idle). Right on the script, the retention rep offers me $39.99 for another year of 5Mbps. I accept, and save myself $240 in one phone call.
So, moral of the story, don't put up with Charter's pricing. Tell them you'll need a competitive rate if they actually want your business, or you'll cut 'em off. Most likely you'll get a (much) better deal. | |
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| dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | Re: Don't forget to ask for cheaper service said by Flibbetigibbet :
Right on the script, the retention rep offers me $39.99 for another year of 5Mbps. I accept, and save myself $240 in one phone call. Good going but even though you saved some money, its STILL charters lackluster service you're getting!
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You can never be too rich, too thin or have too much Bandwidth | |
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| | | | Re: Don't forget to ask for cheaper service That's a very good point, and far be it from me to be a Charter cheerleader. The only advantage Charter really has right now is not having lame Comcast-ish upload limits. | |
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KoRnGtL15Premium
join:2007-01-04
Grants Pass, OR | Question for you guys....... Im on there 3mb plan with a 5mb preview until 1/08. Here is the kicker. I told them when the preview is up. I want to stay on the 5mb plan. So my question is. Since I said to go ahead and do that. Will they bump me up to the 10mb service? Will I have to wait until 1/08 for the 10mb? | |
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| | so Does that mean, IF someone signs up with Castrate,( I mean comcast) for 2 years,will Comcast allow the customer to OWN the modem.reciever? even friend "L" who has "'basic" comcast is looking for a new cable company.
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I've learned That when you plan to get even with someone, you are ONLY letting that person continue to hurt you.I REFUSE to allow YOU to hurt me anymore
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|  heels_fan1.20.09 The start of SocialismPremium
join:2003-02-07
Columbia, TN
kudos:1 | Re: so Does that mean, Since you pay for his DSL, can you pay for his satellite? | |
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|  removedPremium,VIP
join:2002-02-08
Houston, TX
kudos:37 | This thread is probably better suited for the Comcast forum, especially since the news article in question has absolutely nothing to do with Comcast. | |
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| | | removedPremium,VIP
join:2002-02-08
Houston, TX
kudos:37 | Re: so Does that mean, I don't think so, Al. | |
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| | Charter warp speed... Charter own test »speedtest.mn.charter.com/
TCP/Web100 Network Diagnostic Tool v5.2.1e
running 10s outbound test (upload) . . . . . 286.52Kb/s
running 10s inbound test (download) . . . . . . 155.07kb/s
Your speed is 2.81 times faster than 56Kb dialup | |
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| BF69Premium
join:2004-07-28
Camden, TN | Re: Charter warp speed... same test
running 10s outbound test (upload) . . . . . 974.92Kb/s
running 10s inbound test (download) . . . . . . 10.20Mb/s
Your speed is 185.56 times faster than 56Kb dialup | |
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| KoRnGtL15Premium
join:2007-01-04
Grants Pass, OR | Does Charter have a speed test for the Oregon area? Im in the Grants Pass part. | |
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| | Charter problems? I`m in Southern California and just got the 5mbps/512k HSI...and it`s early afternoon , and i`m getting my full speed. No complaints yet (crosses fingers). | |
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